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Business Profile

Home Improvement

Conner Home Improvements, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6/26/2023 I entered into a contract with Conner Home Improvements to put new siding and gutters on my home. On this date I gave him a check for $15,500 for him to purchase materials on my behalf. I was in touch with him through text messages and he always said he was coming next week to do the job. After 4 months of broken promises and no material I gave him a completion date of November 4,2023 or I wanted my money back. Communication stopped and I am out $15,500.

  • Initial Complaint

    Date:09/27/2022

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with C***** in April 2022. He was to enclose back porch with windows and door and install front storm door. Front storm door was not installed properly and despite numerous requests, never fixed. Back porch never started. C***** will not return calls or texts. He is holding $3,000.00 deposit still. He will not do the work or return deposit. I am a 68 yr old disabled woman. He is a terrible person. Conned by C*****

    Business Response

    Date: 11/21/2022

    Business Response /* (1000, 8, 2022/10/12) */
    We contracted with Ms********* in April for Acrylic windows and a storm door. She was told that the windows would take several months to get in and had to be special ordered. In the mean time we installed a storm door which she claims was installed wrong but the problem was she was unable to operate the door. Brad agreed to install a different door so it would be easier for her to operate but it also would have to be ordered. As of now the windows have arrived but she has contacted an attorney and demanded her money back and to cancel the contract which is not possible. These windows were special order and we are stuck with these windows and door which does not even cover the $3000.00 deposit that she put down. We are not willing to give her money back or cancel the contract. We can proceed with the job with the 2nd draw of $3000.00 if she would like. But we will not be left holding windows that we can not use,


    Consumer Response /* (3000, 10, 2022/10/15) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    CHI is not being truthful about the front storm door and why it had to be replaced
    . It is still in place as installed and obvious that it was not installed correctly. I have 3 independent witnesses who watched the entire installation. I was promised a new door right away but Brad C***** kept promising to order and install it. As far as the materials are concerned, I was told it would be weeks NOT months to order and install. I will be getting a written opinion to you and pictures showing the front door is damaged by installer and incorrectly stalled. Mr C***** has a reputation for grifting people and there are other complaints against him.

    His Answer is less than truthful and as I stated. I have eyewitnesses regarding this matter. He made himself unavailable when I tried to contact him, but I saved the texts which show Mr C***** being less than truthful.

    I believe I should be refunded the $3,000 I paid him in good faith. He never said anything about ordering windows to me and he knew I was unhappy with the one installation of the front door. I honestly do not believe a word of what he says.

    I want my money back.

    Sincerely ,
    ******************

Conner Home Improvements, Inc. is NOT a BBB Accredited Business.

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