We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Motor Homes

RV World of Lakeland

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motor Homes.

Complaints

This profile includes complaints for RV World of Lakeland's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

RV World of Lakeland has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/04/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Per attached agreement, I provided a $3,000 refundable deposit if the unit for purchase was not the size I needed we could void agreement and received a full refund. I sent written notice to my salesperson back on 11.22.23. We also spoke over the phone. He has verbally replied and replied via email he would cancel my order and provide a full refund. He has stopped responding to my emails. I have also called accounting and left voice mails. It is against ******* Law to withhold a refundable refund once a written cancellation is provided agreement is terminated. I have also filed a dispute with my card holder.

    • Initial Complaint

      Date:08/03/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 1, 2023 my wife and I purchased an RV from ******** of Lakeland. During the process of actually purchasing the RV the financial manager(Russ) put the incorrect amounts/info on our paperwork compared to the amounts/info we agreed upon via email. When we brought up the discrepancy the financial manager argued with us about the information until we showed him the emails. During the argument he got very loud and unprofessional (yelling) back and forth with my wife. During this argument the sales manager (Rich) came over and helped settle things down. He apologized to my wife and me and said that is not how ******** does business and said he contacted "corporate" to send us a $500 check for the inconvenience. Rich said the $500 check would be mailed to us within 30 days. It has been about 100 days now and I still have not received the check. I have called Rich 6 times about it and every time I get the same answer. He says he will email "corporate" accounting and that I should have it in a couple weeks. I have asked numerous times for an email/text for an update and Rich says he will, but he never does. I am asking for the BBB to help me get the $500 check that was promised by this dealership and sales manager. Thank you.

      Customer Answer

      Date: 08/24/2023

      To whom it may concern,

      This complaint has been resolved. RV World of Lakeland settled our account. Please close this complaint.

      Thank you,
      ****** ******

    RV World of Lakeland is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.