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Business Profile

Vitamins and Supplements

Returns Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a $40.00 gummies bottle. They said if I did not cancel within 7 or 10 days [it doesn't matter cause I did it right away so I wouldn't get stuck if they didn't work...AND THEY DON'T. Well. they sent 3 bottles and 3 drip liquid bottles. Before I checked my account that took $200 out. Then did it again. Worthless scamming outfit owes me that money back and they can stuff all their gummies in their gut. And wash it down with the drip juice. I want my $400.00 back and I thank the BBB if they can help. Thank God the BBB exists cause this scamming has got to end. Ripping people off who are in chronic pain is awful. I'm on a very tight budget and yes I ordered a $40.00 sample after the promises they made. Desperate people do stupid things because chronic pain is an awful way of life. I'm on a tight budget. This business should be shutdown right now and the people arrested and sentenced to burn in h*** forever. And bif I go there for wanting that at least I get to watch and ask them...HOW DO YOU LIKE ME NOW. Eventually ***** will stop this c*** and shut em down. One more mess he has to clean-up. Go make an honest living and quit wasting the bbb's time. Again thank God the BBB is on this. Warn anyone who is thinking of trying this . If it sounds to good to be true...you know the rest

  • Initial Complaint

    Date:02/26/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw an ad for Mounja Burn on the internet. I read through it, making sure there was a money back guarantee before I ordered, and there was. It said to return for any reason within 60 days, no questions asked, for a full refund. I proceeded to order the full recommended amount of Mounja burn-18 months worth on 1/14/25. Cost of $1620. I received a phone call 2 days later about ordering the 3 necessary supplements to go along with the Mounja burn, I purchased 6 months worth of each of the 3 on 1/16/25. $846. I took these products as told, but they hurt my stomach and made me feel shaky. So I called the number my representative ******* **** gave me: ************, I was told by ******* **** that I could call anytime Mon-fri, 9am to 5pm central time. So I called, I got a different representative, I explained how the meds were making me feel and I wanted to return them. This was sometime before 2/06/25 because that is the date I mailed everything back to them. This representative told me no problem , he would text me all the information I would need to make a return. I waited 2 days for that text and never received it. So, I called back and got a different representative again. I explained the situation, she gave me all the numbers I needed, order number etc. And told me she would try to text them to me as well. Her text never came thru either and we double checked the phone number twice. I had the info I needed however and thanked her. On 2/06/25 I mailed 4 used bottles plus all the unused bottles as instructed at 10:25am on 02/06/25 from the ****************** post office. Tracking number 9505 5146 0981 5037 6872 50. I was instructed to email customer service with the order, upgrade, phone call, and tracking numbers and I would get my refund in 5-7 days. It has been the run around ever since. I have emailed and they said they hadnt received it, now they want to know the exact number of bottles I returned. Theres been a few emails not answered

    Customer Answer

    Date: 02/26/2025

    The company has refunded me the amount for what I paid for the supplements.  They HAVE NOT refunded me the amounts I paid for the Mounja burn drops.  I have emailed them twice to let them know our transactions are not complete.  

  • Initial Complaint

    Date:02/25/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nov 21, 2024 purchased two units (3 bottles ea) of Mounja Burn, a weight loss drop using my credit card. Once received I was unable to take the product and tried contacting the company via email to return. The website states a 60 day full refund money back guarantee. Jan 12th, 2025, finally spoke with a customer service *********** was told that i couldn't return the product and they tried to talk me into keeping it and giving me a discount. Told them no, I couldn't take the product and wanted to return. Then was told I would be charged a restocking fee. Finally received an RMA# and was told I had to have the product back by Jan 21st. I was also told to include a letter with the *** in the package. I also stated in the letter that I wanted a full refund and would not accept a restocking fee as per their website it states a full money back guarantee. Sent the package back on Jan 14th, next day via the **** and asked for it to be signed. The package was received by them on Jan 15th at 11:25am. I received a message asking me to send them a *** which was done via email a few days later. I have been waiting for my card to be refunded, which has not been to date and contacted them today, Feb 24 and was told I would not be getting a refund as I did not call them with the *** and since it is now past the original ******************************************************************************* the process of putting the funds on hold.

  • Initial Complaint

    Date:01/31/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has continued to send these products, with only number shown is *******from Shipping Dept.Returns Center #*** P. O. *********************** 33804-0129 Can I please get a phone number so I can cancel this.Thank you ****** ****** ************

  • Initial Complaint

    Date:01/08/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving shipments of CDB Gummies that the business automatically sends me without my prior and present refusal.

  • Initial Complaint

    Date:01/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Emailed over 8 times for a refund. Called & got a run around. I want a refund

    Customer Answer

    Date: 02/03/2025

    The company would not give a refund & kept 1/3 of price of goods ordered. Would not accept my return of product as well 

  • Initial Complaint

    Date:01/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 22, 2024 Customer ordered a product that was for the amount of 177. plus tax. His credit card was hit twice more for over 300. and customer did not approve this. Fraud complaint has been submitted through *******************. When ************* was contacted the person tried to do everything to deceive customer and was asked to refund the total amount of over ****** the customer service through card panda finally hung up on card panda. I am assisting customer, and have called and emailed and have not received a response from original supplement supplier and can not get a response either way.

  • Initial Complaint

    Date:12/05/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company refuses to send refund do to filing a dispute with my credit card company after I sent back there product unopened they frozen the account so no refund can be made unless my card company has a 3 way phone call with them and me dicover card stated they do not do that.they owe me ****** refund my husband thought he was buying 1 bottle not a whole kit he used my credit card can you help us he is 88yrs old

  • Initial Complaint

    Date:11/14/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was ordering some Golf ***** from a site ***************** and somehow in the process of completing the order it ordered this product from Glycoboost. I have received the product and do not want and had no intention of ordering. I was charged $239.99 and would like to return the product and receive a full refund ASAP. Order #=0353487976, Tracking#=9400111899561483099199

  • Initial Complaint

    Date:10/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called to return this product for a refund as it advertised 180 day return, the lady said she didn't have my return policy, my only option was 50% refund. Oct 13, 2024 Order #B08D83104A Cartpanda is who you order through, they never disclose the actual ***

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