We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vitamins and Supplements

Returns Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This co.keeps sending Bites CB to me. *** returned the last package to them addressed return to sender. Today Feb.26-2024 I received another package of four bottles. I cant get a hold of this company at all.full adress is. Returns center .Returns ******. PO Box *****.******** **. 33804-0129.Ive ordered 4 bottles months ago. Now they just keep sending more I didnt order.Im not out any money for I ordered the first 4 bottles I dont want any more.

  • Initial Complaint

    Date:02/22/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I enrolled to receive CBD gummies which was advertised by Dr. ******************* to help reduce cholesterol. I paid for the gummies with my wifes credit card (*************************) in December 2023.We received 10 bottles of gummies, with the directions to take 1 gummy per day, and nowhere on the bottle does it say that this product helps to reduce cholesterol. Then this company sent us multiple bags of multiple bottles of these gummies (30 gummies per bottle). They continued to send us additional bags of these gummies, we actually received 3 bags of bottles during the month of February 2024. Two bags contained 10 bottles and the one we received yesterday contained 6 more bottles. Based on taking 1 gummy per day, this many bottles of this product would more than last me 26 months! Additionally, they continued to charge my wife $239.99 each time they shipped their products to us. When my wife contacted them by phone on Feb. 15, she got a voicemail message saying their voicemail box was full and was instantly disconnected. She phoned them again today after receiving yet another bag of gummies and the person she spoke with refused to allow us to return the unopened bag of gummies, she refused to give us a credit on our credit card, and she also refused my wifes request to talk to her supervisor, this persons name is *****, then she just hung up on my wife.

  • Initial Complaint

    Date:02/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered **** drops on line from this advent med products company. The order was placed and I received 6 bottles of their product. Billed on January 5, 2024 costing $239.00 On Saturday February 10, 2024 I received another package of 6 bottle of keto products. Not even 1 month later! One bottle has a month worth of pills! I call the ************ phone number to return the keto drops since I have not finished the first bottle ( 1 of 6). The person on the phone said nothing they can do. No refunds! I was told the representative I did not order them! She said Im on automatic reorder! I never clicked on automatic purchase on the site! In fact I never saw it on the site! She did not care that I received 6 bottles in January already. She kept saying no refunds! I told her Id report the company to BBB and that I would call my ******************** She hung up on me. I did not get her name. I want to report them for unfair business practices. I should be due a full refund for this order as I did not place it. I am returning the 2nd package to the address on the package and will keep my postal receipt.At the advice of the ******************* I cancelled the card to prevent further issues with this company. I have not received my February CC statement yet. A dispute is on file.That card number ended in 2685.I hope you can help or prevent others from being duped.Sincerely,************************* ************

  • Initial Complaint

    Date:02/15/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Just wanted to Thank You. I received my money today from the company.   Thanks for your help

    *************************;

     

  • Initial Complaint

    Date:02/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb.3 I attempted to pay my rent online and a popup came up in the middle of my transaction and I hit enter. I had problems getting back to my rent portal so I hand delivered my rent to the front office.Next thing I knew I received a package in the mail that I was unsure of because I hadn't (or at least I thought) ordered anything. I did not open the package. Later in the month I saw an unusual payment on my checking account statement and talked to my bank. They said they would do some research and then told me they would not give me my money back because they said this was a legitimate business and produced 20 pages of legaleze documentation.I checked on the BBB site and saw the complaints about this company and how people were getting scammed. The post office even attempted to send it back and it came right back to me. (no charge) I spoke to the postmaster and they wiped out the bar code they had put on the bottom of the package.I went to my bank and they refused to return my money because they said it was a legal company despite the documentation and proof I had that they were a scam. I told my doctor about this and he told me that due to my kidney transplant in 2001 and the medications I was on that Keto is not a pill or a diet I should be on because it is bad for my transplant. I am immunocompromised. I explained that in my letter to them as well. I am on disability and only make $1000 a month. I mistake ordered one bottle and they send me six! I am asking for a total refund at this time.

  • Initial Complaint

    Date:02/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the keto gummies and they didn't work. It said 100 percent guarantee your money back. I returned them . Didn't get a refund. Then they sent another order and charged my $239.99. I refused the order on 1-13-24. The company keeps telling me they haven't received it back yet. That can't be true.. Now since I have been complaining and wanting my money back they disconnect the calls.

  • Initial Complaint

    Date:01/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a business that distributes diet supplements. I saw it on ********* It was supposed to be buy one get one free. So the way I read it I was buying 3 and getting 3 free. But when you place the order you think you are going to see the total for the sale but it doesnt show you that until the very end. When I saw what they charged me plus added 2 bottles of something that I didnt even order the total was ******. I said o my God this wasnt supposed to be this much. I immediately tried to cancel the order but it wouldnt let me. They sent me an email on the order so I sent an email to that company and told them to please cancel the order that I didnt have that kind of money to be spending on the product. They finally emailed me back the next day and said they understand that I want to cancel the order but it was Final Sale. But then they offered me half of my money back for the whole order. I read it to be ***** dollars but they charged me that amount per bottle then added 2 bottles of something that I didnt even order and charged ***** for them. And its a money back guarantee. I just want my money back but they made sure that you couldnt cancel the order.

Returns Center is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.