Air Conditioning Contractors
Performance Air Conditioning, Electric, & PlumbingComplaints
Customer Complaints Summary
- 22 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They installed a new electrical panel. It did not pass inspection City of Clearwater on 8/10/2022 because they did not also install the surge protector as required. I have called many times every day since 8/11/2022. they would not answer the phone nor would they return my voicemail. I have tried three different phone numbers. Non have produced results of any kind. I hope you can help.
Permit #BCPXXXX-XXXXXX
Business Response
Date: 08/30/2022
Business Response /* (1000, 5, 2022/08/18) */
We have spoken with **. ***** regarding his concerns. We are currently scheduled to make any necessary repairs or modifications needed. We apologize for any inconvenience this may have caused. We will be following up to make sure he is completely satisfied once the work is completed.Initial Complaint
Date:08/07/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Condo a.c. stopped cooling 5Jun22. Being mechanical, I found the fan blower motor (Fasco B45267) seized.
Performance tech came 6Jun22 and agreed motor seized but they quoted me on a different make//model motor for $1,320 plus $216 one-year repair plan. Paid $109 with my MC Card (****). Later, it occurred I had
received no value from this company who could not even quote correctly on a simple repair. On 18Jun22 I met
with Randy S****, Opns.Mgr in his office. He readily agreed with me, said he would process a $109 credit to
my MC card immediately. Today is 7Aug22, and still no credit to my MC card. Numerous calls/ personnel and
promises have been made. Even a 'dummy' credit invoice from them showing the credit refund but no money
back to my MC card. They are very evasive and difficult to deal with. I have this case properly documented
but need your assistance in getting closure with my deserved and agreed-on refund.
So many notes, documents and details to upload. Will you try to resolve based on the above detail?
Thank you.Business Response
Date: 08/23/2022
Consumer Response /* (2000, 9, 2022/08/23) */
Very pleased to report that the merchant named in this claim issued a refund of 109.00 to my MasterCard
(****) on Tuesday 9Aug22. Your efforts in this case were instrumental in getting this case resolved quickly
and I thank you for that.
While I have no further business with this company, I hope this complaint will be displayed on your website
along with (28) others to warn prospective customers of doing business with this member/company.
Again, thank you and BBB West Florida.
Performance Air Conditioning, Electric, & Plumbing is BBB Accredited.
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