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Air Conditioning Contractors
Performance Air Conditioning, Electric, & PlumbingReviews
Customer Review Ratings
Average of 41 Customer Reviews
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Review fromD. B.
Date: 07/10/2025
2 starsD. B.
Date: 07/10/2025
I think they did a wonderful job on the install however it failed inspection in Pasco County and I spent three weeks calling and everyone keeps telling me they’re emailing somebody to resolve the issue so I can pass inspection and now my permit is getting ready to expire and I’ve still gotten no help to resolve this issue, which means I’m going to have to take it to the state of Florida and Pasco County code of compliance. I was just somebody from there would do their dang job.
Performance Air Conditioning, Electric, & Plumbing
Date: 07/11/2025
Thank you for your feedback and for acknowledging the quality of the installation. We sincerely apologize for the frustration and delays you've experienced with the inspection process. A manager will be reaching out to you directly to address your concerns and work toward a prompt resolution. We appreciate your patience and the opportunity to make this right.D. B.
Date: 07/14/2025
To update they have come out and made the necessary repairs as required per Pasco County inspector and as I said, I am more than pleased with the job that they did. It was the lack of communication with customer service to get the issues resolved, but they have been resolved, and hopefully it passes inspection tomorrow, but I appreciate them reaching out and actually taking care of thingsReview fromIrma S
Date: 07/04/2025
5 starsIrma S
Date: 07/04/2025
Performance Air Conditioning, Electrical & Plumbing – 5-Star BBB Review If you're looking for HVAC pros with integrity and experience, Performance Air Conditioning, Electrical & Plumbing should be at the top of your list. Their 22-year track record and A+ BBB rating gave me full peace of mind from day one. From the start, Britt W******* was outstanding. His presentation was clear and thoughtful—no pressure, just genuine care and guidance. He helped me understand all the options and choose the right system for my home and budget. The financing options they offer made the investment easy to manage. And I’m especially grateful to Larry and Tyler, who went above and beyond by completing the installation on the 4th of July. That level of commitment is rare—they exceeded expectations at every turn. Performance delivers on every promise. Quality work, thoughtful service, and true customer care.Performance Air Conditioning, Electric, & Plumbing
Date: 07/07/2025
Thank you so much for your incredible review! We're truly honored by your kind words and thrilled to hear that your experience with Performance Air Conditioning, Electrical & Plumbing exceeded expectations.
Britt, Larry, and Tyler will be especially proud to know their hard work and dedication made such a positive impact—going the extra mile, even on the 4th of July, speaks volumes about their commitment to our customers. We're also glad our financing options helped make the process smooth and manageable for you.
Thank you again for choosing us and for recognizing the care, quality, and integrity we strive to bring to every job. We’re here whenever you need us!Review fromLinda S
Date: 05/16/2025
5 starsLinda S
Date: 05/16/2025
**** was the most pleasant man on the phone dealing with an issue that ***** had messed up numerous times before. Very very knowledgeable and would highly recommend him . Thank you so much for the same day service call.Performance Air Conditioning, Electric, & Plumbing
Date: 05/19/2025
Thank you so much for your kind words! Were thrilled to hear that **** was able to provide the knowledgeable and pleasant service you deserved, especially after previous challenges. We truly appreciate your recommendation and are glad we could assist with a same-day service call. If you need anything in the future, were always here to help!Review fromMichelle R
Date: 05/08/2025
1 starMichelle R
Date: 05/08/2025
After showing up late to the appointment scheduled window of time (I took off from work to wait) 10am- 2pm, the technician Daryl, stated he needed to run a $240 diagnostic test that would be deducted from the bill for new hot water heater installation, to provide the estimate for installation. I purchased the hot water heater and new valves so that they would be identical to the set pictured below that I purchased 10 months prior. Simply stated the man was there to provide an estimate to replace an identical set of equipment that failed due to burned out elements from a main water line that broke on Duhme Rd while my heater was supplying hot water to the washing machine and dishwasher. On demand heaters that are running while heating water that have water supply abruptly stopped while heating burn out. Daryl provided an estimate of $870 for the completion of installation labor and any additional parts or repairs required. The total agreed upon was $870- minus $240 deposit paid during the estimate= $630 balance due after new equipment (customer supplied heater and valves) satisfactorily installed and confirmed working as normal. After the $240 deposit Daryl required on Monday, Performance Plumbing Company of Largo, refuses to return my calls to schedule the installation. The receptionist, Abby, states ‘a plumbing manager will call to schedule the installation appointment’. The company also verifies that the customer owns their home before coming to appointments asking for deposits.Performance Air Conditioning, Electric, & Plumbing
Date: 05/09/2025
Thank you for your feedback, and we sincerely apologize for the inconvenience youve experienced. We understand your frustration and are actively working to address the delay in scheduling. Your concerns have been escalated, and someone from our team will be reaching out shortly to resolve this. We appreciate your patience and the opportunity to make things right.Review fromNena M
Date: 04/14/2025
5 starsNena M
Date: 04/14/2025
Fantastic service from 8 year customers. Our technician today was very knowledgeable and friendly. They do thoer best to come out in all emergencies. Great company! **** *.Performance Air Conditioning, Electric, & Plumbing
Date: 04/16/2025
Thank you so much, Nena, for your continued trust and loyalty over the past 8 years! We're thrilled to hear that your technician provided knowledgeable and friendly service—we're proud of our team and their dedication. It means a lot to know you value our efforts, especially in emergency situations. We truly appreciate your kind words and look forward to many more years of serving you!Review fromVictoria R
Date: 03/14/2025
1 starVictoria R
Date: 03/14/2025
I have been with Performance Air since right after COVID when they bought out Pinellas Comfort. I had no problem with Pinellas Comfort at all. They would call me to let me know I needed to schedule my mid-year ac maintenance visit and I never had a problem with their coming out in a timely fashion. Since the take-over, it appears it is now my responsibility to remember to call them to schedule. Since I've been with them, THEY HAVE NEVER BEEN TO THE MID-YEAR CHECK-UP WHEN ORIGINALLY SCHEDULED. Last year's 2nd appointment in June was pushed back to August/September because apparently they had many customers with serious AC problems that needed attention. This time, I scheduled my 2nd appointment for June 2nd, in January and yet, received a call yesterday cancelling that appointment, stating they needed to reschedule me as their booking calendar was full. This is absolute garbage. Are they overbooking much like the airlines and then bumping people? Are they giving original customers from ******************** priority over the customers they acquired from ****************? Are the office people responsible for scheduling inept? Is the company too cheap to hire more technicians? How can a June calendar be filled up so far in advance? They are obviously not respecting the customers who have already scheduled. Give me a logical explanation for their poor performance.Performance Air Conditioning, Electric, & Plumbing
Date: 03/17/2025
We sincerely apologize for the inconvenience you've experienced with your mid-year maintenance appointments. We understand your frustration, especially considering your long-standing relationship with our company. Our team strives to provide excellent service to all customers, and a manager will be reaching out to you directly to discuss your experience further, address your concerns, and work on a resolution. We appreciate your feedback and will use it to improve our scheduling process.Review fromR. K.
Date: 02/16/2025
1 starR. K.
Date: 02/16/2025
We purchased the Gold Membership plan for service from Precision. This included a yearly servicing and equipment inspection. We were scheduled for our yearly service in Dec., but prior to the date of service, we received a call saying they needed to reschedule UNTIL February. I told the representative I was worried about a problem happening if the system wasn't timely serviced. That's exactly what happened. Last night our air went out. When I called Precision, I was told someone would be out between 4p and 8p tomorrow. When I called this morning to see if it was possible for someone to come out sooner, not only was I told that no one was available to come out sooner, I was told no one would be coming out today either. They would be out tomorrow. They didn't indicate when. The failure to come out in Dec. constituted a breach out their service contract with me. You'd think they'd want to make it right by making us a priority (especially since the plan we purchased specifically states that it includes "priority service"), but they just don't seem to care. Stay away from this company. They don't do what they promise - provide customer **********************.Performance Air Conditioning, Electric, & Plumbing
Date: 02/18/2025
Thank you for sharing your feedback, and we sincerely apologize for the frustration youve experienced. Were grateful for the opportunity weve already had to speak with you directly through our manager. We understand how important timely service is, especially when it comes to keeping your systems running smoothly. Please know we take your concerns seriously, and were committed to making this right. If theres anything further we can do to assist you, dont hesitate to reach out. Thank you again for your patience.R. K.
Date: 02/18/2025
I received a call from the Operations Manager who was very apologetic, acknowledged their shortcomings, noted changes that would be made because of our experience, and took care of our account. While we certainly were frustrated by how things had transpired, the company responded well and in a very responsive, appropriate fashion and ultimately, gave us enough comfort that we renewed our service agreement with them.Review fromO. C.
Date: 09/05/2024
2 starsO. C.
Date: 09/05/2024
Not keep their words, care less about customers, not 100% satisfaction, takes for ever to reach a manager, they send technicians to check the problem then can't follow up, expensive AC installed and still run into problems.Performance Air Conditioning, Electric, & Plumbing
Date: 09/06/2024
We are sorry to hear about your experience and we genuinely want to resolve this matter. Can you please provide the job number for the service performed so we can have a Customer Relations Manager reach out to you?O. C.
Date: 09/20/2024
This company is a pain and unprofessional in their business. They turned down complaints and calls for months. They have no respect to customers' concerns. I had issues with a newly installed AC they tried to fix and promised to work something out. Nothing was accomplished, have done some adjustment to issues they didn't install correctly in the first place (device monitor outside out of stock - thermostat not updated - emergency mode on..- and they ignored the requests and complaints to accommodate the customers' inconvenience. I am waiting for reimbursement as they promised. Do not trust work Reference number **SSN**Review fromFahmi Abu-Ghali
Date: 08/14/2024
1 starFahmi Abu-Ghali
Date: 08/14/2024
I had a very bad experience with this company that now it's getting to legal action level, we called out this company to check the ** in our house, they asked to change the thermostat and they asked to pay in advance $700, still the ** didn't work, the technician refused to do any extra work and just left the property after collecting the money, we called the office and explained to them that this is not right, but no response, we ended up calling another company and changed the entire unit for thousands of dollars, I kept calling the office asking for **** the manager and asking to refund me the money, the girls in the front desk every time they says he is not available, all of our attempts failed and now we are in process to hire an attorney that will cost us a lot of money which i don't mind to do just to teach this company a ****** on how to deal with their customersPerformance Air Conditioning, Electric, & Plumbing
Date: 08/15/2024
We are sorry to hear about your experience and we genuinely want to resolve this matter. Can you please provide the job number for the service performed so we can have a Customer Relations Manager reach out to you?Fahmi Abu-Ghali
Date: 08/19/2024
You want more details then ask **** the manager to answer our calls, anyhow my number is +* ***** ******** you can call and let us sort this outFahmi Abu-Ghali
Date: 08/20/2024
As expected no one called , which indicates how you guys not serious to resolve this matter, anyhow we just filled the complaint with the county court and will seek law suite to get our money backReview fromEleanor L
Date: 08/02/2024
5 starsEleanor L
Date: 08/02/2024
8 years ago I called performance air they immediately came out gave me several options without any pressure. I ended up replacing a 22-year-old air conditioner. Also had some electrical work done at the same time. Today the technician came out just for a routine maintenance. He was prompt courteous and very thorough. He went over every item that he checked and gave me recommendations. I highly recommend them and have referred many people to performance Air.Performance Air Conditioning, Electric, & Plumbing
Date: 08/05/2024
Thank you for your kind words! Were glad to hear our team has consistently provided excellent service. We appreciate your continued trust and referrals. If you need anything else, were here to help!
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