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Business Profile

Gutters

Supreme Gutter Guard LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Supreme Gutter Guard LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Supreme Gutter Guard LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had Supreme Gutter Guard (a branch of Supreme Exteriors) come and give us an estimate to repair the damage to our pool cage caused by Hurricane ***. *****************?n s the salesman we dealt with. He quoted us $5800 to repair the pool cage which involved rebuilding the left side of the cage, putting in a new door on the left side, repairing the right door, rescreening the damaged screens and fixing to main beams that were bent. The job was completed on 12/7/2022. We paid ***** the $5800 as he was finishing up as we had to leave for a doctor's ************ Upon looking at the completed work the next day, we found many things wrong, The new door was not lined up properly and there was a gap at the top of the door. All damaged screens were not replaced as there are still some remaining that were damaged by the storm. The screens that were replaced at the top of the cage are not sitting properly. There are beans that were not put up in the corners of the cage and the 2 main beams were not fixed. I notified ** by text on 12/8/2022 with pictures attached. He said "Got it".I have been trying to get things fixed since then. On 12/12/2022, I texted ** that we found the screens that weren't replaced and advised him that we were not happy with the job that was done. ** said that ***** would be back on Fri 12/16/2022 or Sat 12/17/2022 to make the repairs. ***** never showed. I was then promised that he would be here on Mon 12/19/2022 or Tues 12/20/2022. ***** never showed. On Wed 12/21/2022 I received at text from ** that ***** would be here on Fri the 30th or Sat the 31st. ***** never showed. ***** called me on the 12/31 and said that we wanted to spend the Holiday with his family and that he would be here first thing Monday morning, which is today Jan 2, 2023. AT 930am ***** was not here. I texted him and got no response. I called him at ****am and left him a voice mail message. He returned my called at ****am and said he was on his way. ***** never showed.

    Supreme Gutter Guard LLC is NOT a BBB Accredited Business.

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