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Business Profile

Marine Towing

Tow Boat US

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Absolutely horrible. Do not waste your time or money.We called yesterday for assistance. The boat shut off and would not turn back on.The sub contractor assigned to the area was Captain ***** *******.After over an hour we were told there were no rescue boats in the area. We explained we were now taking on water and had two small children with us. (Ages 2 and 8).We were then told. Oh if youre taking on water (we werent when we originally called) we cant help you. But when you sink we can come retrieve the boat for $7,000. So there was no help available when the company was being paid the base rate. But once we sink magically you can come help?This company put the lives of 6 people at risk yesterday.They would rather see people be put in danger to make money.Stay away from them. They take your hard earned money and still do not help.

    Business Response

    Date: 05/29/2025

    We were dispatched to the call for this customer May ******* at ****** The call came from the Corp dispatch center as sinking salvage retrieval. This is not a provided for service under the ******************* contract. Captain ******* called the number provided and was not answered at 6:31. He texted the customer at 6:32 and the customer returned his call at 7:04. We asked the situation of the vessel and were told the vessel was listing and that all people were accounted for and safe on the beach. The customer texted a picture of the vessel at 7:06 ( see picture) the vessel was flooded and not a simple tow ( covered under the towing services). The customer was advised I had no vessels to send for a recovery at that moment and that a crew would be needed. They requested us to send a boat to come pick them up on the beach. We informed them that **** will not pay to send a vessel out to recover people. My captain in the area began to call for the Ft Desoto Park Ranger to come and get them back to their vehicle. It took some time to get thru and by the time we did they had already made contact with the park ranger. We asked if the vessel was insured with anyone and they said yes Progressive. I asked them to contact progressive and send us the claim number so we could recover the vessel in the morning. I informed them to get a crew down to that area with lift bags and pumps it would be after dark and we don't recover boats off beaches after dark. We asked if the vessel was anchored and was told that it was. I spoke to the customer again at 10:35 pm and advised them we had all the information we needed and would set out first light to get the vessel and to meet them at their trailer, they expressed no new concerns. We recovered the vessel 5/25/2025 and contacted the customer at 08:11 am that we have the vessel and to bring the trailer to *************** and sent them the address and a map. They arrived at 11:39 and we loaded the vessel on the trailer. I have all the call logs and text from this case. 

Tow Boat US is NOT a BBB Accredited Business.

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