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Business Profile

Marine Towing

Tow Boat US

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marine Towing.

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromCynthia S

    Date: 08/22/2022

    1 star
    Smitty at Tow Boat US Atlantic
    Hylands NJ is nothing but a male chauvinist scam artist. He takes advantage of people who are in some of the worst situations of their lives. There is an unmarked (from inside of Atlantic Hylands Marina) submerged pier that no one will mark and he monetizes peoples misfortune for thousands and thousands of dollars. In our case, he made 2 "attempts" to pull the boat off of the posts before telling us that he was done and would only make a third attempt if we paid him $11,000 USD. Amazingly, after taking our money he managed to pull the boat off. Not only that, when he towed the boat to the work yard 12 miles up the bay you quickly learn that Tow Boat's "Dock to Dock" towing is not actually that, instead they (Smitty) charged an additional $3,500 US. When you call Tow Boat US to address your concerns, they focus on the fact he is a franchisee and it has nothing no to do with them. What does that say about a company who will not address multiple (and I mean MULTIPLE - that came directly from their Customer Service Manager) concerns about someone representing their organization. I could NOT be more disappointed in them.

    Steer clear if you have another option available to you

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