We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Marine Towing

Tow Boat US

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marine Towing.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Cynthia S

    Date: 08/22/2022

    Smitty at Tow Boat US Atlantic
    Hylands NJ is nothing but a male chauvinist scam artist. He takes advantage of people who are in some of the worst situations of their lives. There is an unmarked (from inside of Atlantic Hylands Marina) submerged pier that no one will mark and he monetizes peoples misfortune for thousands and thousands of dollars. In our case, he made 2 "attempts" to pull the boat off of the posts before telling us that he was done and would only make a third attempt if we paid him $11,000 USD. Amazingly, after taking our money he managed to pull the boat off. Not only that, when he towed the boat to the work yard 12 miles up the bay you quickly learn that Tow Boat's "Dock to Dock" towing is not actually that, instead they (Smitty) charged an additional $3,500 US. When you call Tow Boat US to address your concerns, they focus on the fact he is a franchisee and it has nothing no to do with them. What does that say about a company who will not address multiple (and I mean MULTIPLE - that came directly from their Customer Service Manager) concerns about someone representing their organization. I could NOT be more disappointed in them.

    Steer clear if you have another option available to you

Tow Boat US is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.