Reviews

Review Details

• Review fromChris H

  Date: 06/10/2025

  1 star
  I hired this company for a move on February 28, 2025. The movers were in a hurry and careless and broke a piece of my furniture. I subsequently filed a claim with Small Moves, a process that was absolutely horrendous. Multiple calls were left unreturned or there was no one in the claims office to even pick up and check the status of the claim most of the time. I even went to their physical location and no one was available. Management would also not return calls. Finally, after THREE MONTHS, the claim was processed and I was offered $54 in compensation. I am now out hundreds of dollars due to their negligence and the horrible customer service trying to get this resolved. It is not about money, but principle and the fact that this company broke my furniture, didn't care, took months to process a claim, and then offered me $54. What a slap in the face. Beware of this company.

• Review fromJoanne M

  Date: 12/02/2024

  1 star
  Hires unvetted day labor. Missing 2 to 3 thousand dollars of shipment which took place on 10/17 to wintergarden. We are hurricane victims and are busy trying g to get our lives back together and this happens. Be careful if you use this company ***** wo arranged the shipment is no help to us. The bill from small moves was quick.

• Review fromCarol A

  Date: 02/07/2024

  5 stars
  Guys were polite, friendly, and willing to help with anything! I would recommend highly!

• Review fromSteve D

  Date: 02/07/2024

  5 stars
  Three cheers for Small Move Movers. They adjusted my move time, and made up for it by adding a third crew member at no extra charge. The three guys hustled and did a very good job. I would not hesitate to use them again, or recommend them to a family member of friend. Steve in Dunedin

• Review fromRobert B

  Date: 02/06/2024

  5 stars
  This is the 3rd time Ive used Small Moves. As with previous times, they their staff have been great. They are friendly, listen to your concerns and follow through with taking care with your items. 2 out of 3 times they were on time; the 3rd time they were late but we had an extreme downpour of rain (understandable). I would recommend them to anyone needing their services. Oh, and the pricing is reasonable. :)

• Review fromTom M

  Date: 02/05/2024

  5 stars
  The crew were on time, polite, very efficient and worked hard.

• Review fromDiane V

  Date: 01/16/2024

  1 star
  No stars for small moves.Im ************************************************************** 3 miles away, I was very strong about the time of the move for between 12 and 2 pm. I was in bed at 8 am and they were at my door to move me. No one knew what end was up. The move before me was cancelled so they just showed because their boss told them to. I called small moves and they told me to tell the movers just go and have drinks! at 8 am. So I could have time to get out of bed. Thats ridiculous and very unprofessional. The move did not take very long 3 miles when they were done I signed off on a bill for $298 so the next day I checked my account and I was.billed $447. I actually went in to small moves on ******** Dr., and was told there was no management there because they were on vacation. I was told and member of management would get back to me. That was three weeks ago, I have written two emails to.********************** vice president. And no reply or call. You cant blame the movers, but it is the owners, the vice ********** ************************** Is allowing his business to run. In this manner I feel. that I was abused and a miss lead. The bad part about all of this is they just dont care if you are old, young, male, or female I suggest you stay away from this company I will never. Use them again. Why are they not even replying to their customers???? Because they can and nobody has stopped them ! Dont use this company ! They dont deserve to operate in this or any where. ************

• Review fromVal A

  Date: 11/20/2023

  1 star
  Scammers! Added bulky items which amounted to $900 more but could not label which items they work. They claim they don't hire day laborers but their workers are terrible. None of them know what they are doing. BEWARE! I was quoted 1100 and ended with a 3300k bill. They hold your stuff hostage and after all that money do a terrible job. They ruined my couch and did not put any boxes in their appropriate places. WORST COMPANY EVER! They also go by 1Man1Van.

• Review fromJeff D

  Date: 09/25/2023

  1 star
  definitely would not use this company if you have a move planned. One of the movers was incredibly lazy and was not helping the other movers, plus spent 2 hours taking a crib apart. Then, did not follow my instructions to wait for help before trying to carry a filing cabinet down the stairs. He dropped the filing cabinet down 7 stairs. On the way to the new house, the three drivers were clearing smoking weed, because you could clearly smell it as they got out of the truck. After waiting weeks for a call back from a management official, the owners son ( *****************************) called me and expressed his apologies. I told him, there is a hole in our wall, at least 5 oak wood steps damaged and a filing cabinet destroyed. The owners son said to get a quote from a handy man and he would take care of it. After submitting the quote and filling out the claims form Small Moves inc., sent me a letter stating they would reimburse us $45.00. There was probably $2,000 worth of damage done. This company is a joke, and will definitely go under once ****** takes over for daddy. DO NOT USE THEM

• Review fromLaura W

  Date: 08/29/2023

  1 star
  DON'T Use them..they are a scam..was quoted 552 paid 1,800 they want no debit cards..cash only..they lie .beyound awful experience..i have chest pain..to do this to a disabled vet..they robbed us..i beg you dont book them..you will be sorry