Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thing went down for my son Nov 10th at this college I was contacted by school on November 17 by now dean/counselor of this college that they were no wanting him to return to in person learning on campus because of his behavior and I needed to pick him up now this was a few days before holiday break my son had told me he was staying there last minute school changed all , this college treated my son as if he never belong there wrote up a report that was not completely true this college is for student with learning disability the dean / counselor told me on that day my son had a small balance and not to worry about it would be taken care of on Feb 14 2023 the provost told me we had a credit coming to us on Feb 15th I called and she told me the credit amount was 7808.00 she sent me email outline the credit and she wanted to make she he got his credit money my son had mention she told him few week before about his credit I call her on Feb 28 she said now credit was applied to balance I get a email from financial aid total different credit that was due and they took applied all to a balance that before was told not to worry about getting conflicted balance and stories they charged my son for private rooms he never had in past I ask them not to give private room last semester they gave anyway room are over charged black mold this school is all about money my son paying for a education that he did not get at this college my son has a learning disability had to learn at home because they would not let him return they had him sign for loans over 100 thousand at school he thought was grant and said school told him they were grants how can a education cost 300 thousand there is something wrong they fail my son academically they left him depress thinking no on wants him around all my i want credit return that provost told me and my son he had coming they have cheated him enough he was jus there they did not educate him tried helping him end when to late damage was done can't say one thing the go back and change

  Business Response

  Date: 03/21/2023

  Please note that the complaint letter
  dated March 1, 2023 was received on March 20, 2023.  We apologize for our delay in responding.
  
  Response to
  complaint **************
  During ******** *****’s final semester as a senior, his professor for his 4 remaining
  psychology classes, became frustrated with his lack of motivation and
  progress.  On 10/23/22, his professor asked the Provost for help. 
  ******** was removed from his four classes and began working individually with
  the Provost (who is qualified to teach psychology) to finish his classes.
  On 11/22/2022,
  two weeks prior to the end of the semester, ******** was asked to leave Beacon
  College for disciplinary reasons.  ******** appealed this decision and was
  allowed to complete his course work remotely, and to graduate in December 2022.
  After the
  disciplinary decision ******** *****’s mother sent an appeal of tuition for the
  last 2 weeks of classes ******** would not be attending, even thought
  ********’s appeal was granted Beacon College decided to also grant the appeal
  to clear the unpaid balance on ********’s accounts.  Copy of email below:
  
  In early
  spring ******** requested being removed from the meal plan, a credit to account
  was issued on 07/19/2022 in the amount of $2,350.00 – this offset the original
  charge on account.
  Below is the
  credit to account refunds Beacon processed to cover the unpaid balance:
  Graduation fee                        $   375.00
  Tuition refund                         $3,964.24
  Room refund               $1,062.50
  Technology refund      $      32.50
  Wellness Ctr Refund   $      25.00
  Total additional credits         $5,459.24
  
  The total of these 2 credits to account
  refunds is $7,809.00.  This is refund Ms.
  ******* believes is being returned. As ******** had a remaining balance on his
  account these credit to account refunds offset the charges leaving a balance of
  zero.
  
  The information provided by Dr. C*******
  on February 1, 2022 showed the refunds were applied to ********’s account as
  promised and ******** has no balance with Beacon College this is reflected in
  the copy of the student statement below:
  
  
  ******** has never had a small balance
  the entire Fall 22 semester. ******** started the Fall 22 semester with a
  balance of $7,556.80.  ******** was to be
  working and making payments on his account per the agreement with Ms* *******
  and ******** in September 2022.  
  ******** made 2 payments of $48.78 on 10/05/22 & 10/19/22, please
  see above student statement.
  
  
  
  
  
  Ms* ******* keeps referring to a private
  room.   ******** is not in a private
  room, ******** is in a private bedroom, the common area is a shared space.  In August 2022 prior to ******** attending
  the Fall Semester at Beacon College; Beacon College offered a cost savings room
  change to ******** of a shared bedroom but Ms* ******* stated this was not an
  option due to ********’s medical issues.
  
  Below is the response sent to ********
  ******* on February 28, 2002 regarding Ms* *******’s questioning when she would
  receive a refund-
  
  Ms* *******,
  
  At the
  beginning of ********’s last semester, fall 22/23, ******** had a beginning
  balance of $658.20 from Spring 21/22. 
  While ******** made payments for Spring 21/22 semester, the balance was
  not paid off. 
  Below are the
  total charges for the Fall 22/23 semester:
  Fall 22/23 Beginning Balance             $     658.20
  Tuition                                                 $23,210.00
  Textbooks                                            $    
  188.60
  Technology Fee                                               $    
  195.00
  Room Fee                                            $ 
  6,375.00
  Meal Plan                                            $        00.00 Waived per Dr. Note
  Lab Fee                                                            $        25.00
  Wellness Center Fee                           $      150.00
  Graduation Fee                                               $      375.00
  Total Charges as of 08/30/22             $31,176.80
  
  Below are the total credits for
  Scholarships, Grants & Alternative Loans:
  
  Less Education Prof Scholarship                     $     
  500.00
  Less Federal Sub Loan                         $      372.00
  Less Federal Pell Grant                                   $  
  3,448.00
  Less Federal Supp Educational                       $     
  300.00
  Less Founders Scholarship                  $   6,500.00
  Less Alternative Loan Total                 $ 12,500.00
  Total Scholarships, Grants, Loans       $23,620.00
  
  Below is a screen shot from ******
  showing payments for Fall 22/23 made by ******** *******
  
  
  
  Total Charges Fall 22/23                                             $31,176.80
  Less credits for Scholarships, Grants
  Loans    ($23,120.00)
  Balance due at time of check in
  for Fall Sem.           $  7,556.80
  ****** Payment from * ******* 08/31/22   ($     500.00)
  ****** Payment from * ******* 09/22/22   ($     500.00)
  ****** Payment from * ******* 10/07/22   ($     500.00)
  ****** Payment from * ******* 11/07/22   ($     500.00)
  Payment from ** ***** 10/05/22                  ($       48.78)
  Payment from ** ***** 10/19/22                  ($       48.78)
  Balance due on student account as
  of 12/1/22        $  5,459.24
  
  Your request
  for Beacon to refund the last two weeks of classes to ********’s account was
  granted.  In fact, we actually issued credits in excess of the two weeks
  to clear all remaining outstanding charges on ********’s account.  So, as
  you can see, there is now a zero balance.  There is no refund due to you.
  Below are
  the refunds Beacon processed:
  Graduation fee                        $   375.00
  Tuition refund                         $3,964.24
  Room refund               $1,062.50
  Technology refund      $      32.50
  Wellness Ctr Refund   $      25.00
  Total additional credits         $5,459.24
  

  Business Response

  Date: 04/07/2023

  complaint letter dated March 29, 2023
  was received on April 6, 2023
  
  Response to
  complain* **************
  Response to
  additional comments from Consumer.
  ******** has
  received the credits or refunds as Ms. ******* states in her complaint.    ******** ***** had a balance on his account
  that was forgiven.  There is no money
  going back to the student.    The credits
  have been applied to the student account as stated in the email from Dr.
  Shelley C******* on 02/13/23 to Ms. *******.
  Meal credit on account                                   $2,350.00
  Graduation fee credit on account                   $   375.00
  Tuition credit on account                                $3,964.24
  Room credit on account                                 $1,062.50
  Technology credit on account                                    $      32.50
  Wellness Ctr credit on account                       $      25.00
  Total credits on account                                 $7,809.25
  
  The “refund” Ms. ******* keeps referring
  to is shown in the attached .pdf.   
  Beacon provided a transaction history of ********’s account per her
  request.  The blue highlighted items are
  what Ms. ******* thinks is being refunded to ******** in a check.    These
  credits were applied to the outstanding balance clearing anything ******** owed
  to the college for his last semester. 
  The yellow highlighted items show ********’s account is paid in full.
  
  Again, there is no refund to the student.    All credits indicated in the screenshot
  below provided by Ms. ******* have already been given to the student as shown
  in the attached document – email from Dr. C*******.   Beacon
  has provided the entire message for the Better Business Bureau’s review.
  
  

  Customer Answer

  Date: 04/13/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  Tina you call me on 08/24/2022 left me a voicemail mail stating ******** balance on his account was 2620.00 after all payments ******** did not have a balance of what you saying 7556 prior to school starting he only had a balance of 658.00  i still have your voicemail message giving me his balance after loans and Mel er payments ******** did not have a 7556 balance and you keep missing the point also where you also said if my son did not return to school after break his balance would be forgiven to forgive a balance and you already said it is not even think about what is left on account because you forgiven it no matter what is owed. 
  and if there is a credit it should be returned to the person that you forgiven . Not to go back to your school  again Dana told me ******** had a small balance Dr C******* told ******** that he had money coming back when he visited school back in January. And after I spoke to her she told me we had credits coming back to us and ******** did not owe what you are saying anyway he only hat left on his balance 2060 and he made 2 payments so it was less then that all you did was added his credit to his beginning balances together 25,059 and as I expressed to Dr C******* am still trying to understand how your school had a student don’t work and has a disability sign for 60 thousand dollars in loans without out contacting the parent first . And that’s not counting the money I signed for him no student should be leaving college with that type debt and as I told Dr C******* no bachelors degree doesn’t cost what you charging and you’re college failed my son . On this paper you sent saying Refund and Dr C******* sent what supposed to be refunded and I want it refunded back to my son you have collected over 200 thousand dollars on behalf of my son you been paid triple what it worth he left Beacon college as you asked he did not return and where you have returned send the refund because ******** balance was not 7556 it was 2620 and minus his 2 payments how can you take a credit and put it back towards the school and you already forgiven it I want his credit sent back to him not to Beacon college it was forgiven 
  
  Sincerely,
  
  
  
  ******** *******