Business Profile
Used and Rebuilt Auto Parts
AM Used Auto PartsThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Used and Rebuilt Auto Parts.
Reviews
This profile includes reviews for AM Used Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.88/5 stars
Average of 86 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromST U
Date: 10/28/2022
5 starsAwesome sienna engine!!! I love it. I received prompt service, and the price was right!!!!!! I recommend this store ******%.Review fromRichard J
Date: 09/04/2022
1 starThis business will not except return Items. They have you pay for shipping back to them after proving there part was no good. Which wasn't easy. The carriers for shipping without a account is astronomical up to $3900. And if you don't pay that they refuse to honor there warrantee. Very bad business. bought a engine from them, arrived with a hole in it. Told it was a 85000 mile motor it looked like 300,000 mile motor. Sent pic's and mechanic's statement. Did no good. Was told they wouldn't except it unless I payed for shipping. $3,900 And couldn't use there shipping rate.Review fromJorge O.
Date: 08/28/2022
1 starJorge O.
Date: 08/28/2022
I ordered motor from theses crooks and I mean that . Aug 8 2022 told me that it was tested and had warranty painted a pretty picture . Sent the 1400.00 and when i went to pick it up inspected it and it looked like it was picked out of the ocean bottom rusted and not worth the money as junk yes .it had the flywheel and presure plate missing .I noticed this when they unloaded it on my truck , I put a racket to turn the crankshaft and it was locked in place . They buy useless motors and then sell it to you .they are scam tugs , have tried ti contact them and only get run around . Called bank and informed them they will file claim against this rip- off to get my monies back. Please stay away from these rip off artist , they will rob you and thank you. ***** would leave 0 rating but unavailable.AM Used Auto Parts
Date: 08/29/2022
Hello ******, sorry to hear you are upset. I see that you called in on 08/24/XXXX X:XX pm and spoke with Joseph. He of course apologize and asked if you could please send pics of the engine you received and a video showing the engine was locked up. It is now 08/29 and we have not received any emails from you. We will be more then happy to assist you and make you are taken care of but please send in pics and video so we can take care of you.Jorge O.
Date: 08/30/2022
I have already sent video to gregory at claims dept last week , and of I knew that they would say they have not received it . However I sent it again to sales@Amuap. com because they are going to say that they can't do anything about the issue since the allowed time elapsed. And won't refund anything. Thank you *****Jorge O.
Date: 08/31/2022
Update on Amuap .com. Talked to "Gregory" claim mgt. told me to get long pry bar and rotate crankcase. I told him I shouldn't have to this I already did this in video as you observed . This motor was never tested or anything similar to that . Where is flywheel and presure plate that is suppose to be part of engine package? That demonstrate that this motor was not tested or inspected ,just shipped out from scrap yard and sold as reliable used motor.,told me to send it back for refund (-) shipping cost which I will have to pay upfront . I told him they where the ones who sent this useless motor (no flywheel no presure plate , and who knows what is not visible) . Do not fall for their lies and misleading efforts to rip you off , they will not honor what they print on black and white , I want a full refund and nothing less . Thank you *****AM Used Auto Parts
Date: 08/31/2022
We understand you are upset and we apologize, you purchased a used engine that has been ran tested and we know that is good. You more then welcome to return for a refund with in 30 days like our warranty states. Also engines are to be turned clockwise if not you can throw of the timing. On the video you provided shows you were turning the engine counter clockwise.Jorge O.
Date: 08/31/2022
I know how to turn crankshaft on engine it's clock wise of coarse it not the 1 time I've done this . Try some other excuse to get out of your responsibility. The motor was never checked before shipment as you well know .they magically turned the motor over and checked that it was in working conditions without a flywheel which was not on motor as you seen on video .So this motor doesn't need flywheel and presure plate to function properly.? I'm going to return motor ,but you all have to pay for shipping since you sent an incomplete motor and expect full refund . I have year of experience working on motors and know the difference between a used motor and one that is junk like the one you sent from up north .Jorge O.
Date: 08/31/2022
I have never turned a motor counterclockwise. I've rebuilt motors in the passed and know what I'm doing . I know this motor was not tested before shipment and its logical no flywheel , presure plate . So it magically turned over without starting it as ALL motors do . Than the flywheel and presure plate disappeared between transit . This motor was sent incomplete and defective by who ever you bought it from I don't want it , and you all will pay for return not me , I expect full refund . No excuses . I want my money back so I can purchase one from a credible company. Ball is in your court. Thank youJorge O.
Date: 09/01/2022
Wrong motor was never turned the wrong way timing was probably already off , no flywheel ,no presure plate . Motor never inspected as you say ,your in Florida , and motor up north . Now this is where you say that tell told you they did inspect it and ran it , how is that in only two weeks it's rusted all over . DO NOT BUY nothing from them .will forward all messages , and videos , voice message to florida attorney general for class action suit . Have a great day
AM Used Auto Parts
Date: 09/01/2022
I don't want to go back and forth, the video that you sent to us clearly shows you were turning the engine the wrong way. I believe you when you say that you are a experience mechanic and probably have done this a lot but again the video shows other wise. We are still willing to take the engine back for a refund. You were giving the address where to return the engine. Once returned we will inspect and refund accordingly. Thank you.Jorge O.
Date: 09/01/2022
Wrong I know what I was doing . First of all clearly I should not have to do anything to prove that you all sent a motor that was never ran , checked Tested, no f flywheel no presure plate , and who knows what's else is wrong with motor. The motor rusted out, I'm not the only one who has gone through this your track record is deplorable . I'm sure you will be happy to know that I have now contacted Florida Attorney General. And wiil submit videos testimonials from others and I other documennts pertaining to your lies, fraud , deceivement practices . You never sent address to send motor back ,no return authorization return either . Tired of playing games with you all .Review fromJoseph H
Date: 08/02/2022
1 starJoseph H
Date: 08/02/2022
Bought a used transmission with a supposed 3 year warranty and supposedly fully inspected. I came in and third gear went almost to the dash. It still ran, so I decided to live with that. After a month, third was like neutral. A week after that it went into reverse and would not come out. I called (customer support mailbox is ALWAYS full and not accepting calls. I emailed. Never received a response. $995 for a transmission that doesn't work, plus the cost of having my mechanic put it in.AM Used Auto Parts
Date: 08/05/2022
Good Morning Mr. ****, I see you purchased the transmission on April 1st. Sorry to hear your part went bad. I just did a email search using your email address (******************** ) and do not see you ever emailed us about a issue. Also our main number is 813-463-0955 and you hit 0 for the next available representative. Just check the customer service line and the mail box is not full not sure if maybe you hit the wrong number. Please give us a call at 813-463-0955 and we will be more then happy to assist you with your claim. Thank you.
Review fromSkye S
Date: 07/19/2022
1 starSkye S
Date: 07/19/2022
My experience with AM Used Auto Parts was a horrible experience! I live in Michigan and was traveling in our Sprinter Van (which we live in) in California when we broke down in Big Sur. I found the engine I needed with only 81K miles from AMUAP. When it arrived to my Mercedes mechanic in Salinas, CA at his shop, he was shocked! The engine was covered in leaked out oil as the engine hadn't even been drained, the palate was in total disrepair and, worse still, the engine was a rust bucket with its supportive parts making even putting in in our van a very difficult proposition. My mechanic said it was the worst engine he had seen and he wouldn't put it in anything! I returned it to them at my expense of $782 shipping plus paying my mechanics for 1.5 hours of labor ($135hr) just to replace the palate and repackage, properly (as it sure didn't arrive that way) . I sent an email and left numerous messages for the managing supervisor.....CRICKETS. I finally got him on the phone and requested they pay for the return shipping and palate rebuild costs as this engine was so unacceptable. He denied that so I told him I would at least let the BBB now. His response was; "I'M NOT SURPRISED FOR A LIBERAL"! I guess he thought that he knew someones political leanings because of where they are traveling? I corrected him on just how wrong that was and he hung up. STAY AWAY FROM AUAMP! A really expensive, time consuming< frustrating and insulting experience.AM Used Auto Parts
Date: 07/21/2022
My apologies that you had a very bad experience with us and that you are not satisfied. I understand that you were not happy with the product but these engines are used and will have wear and tare, gaskets will need to be replaced prior to installation. We present all this info to the customer before part is shipped out so they are aware. We understand mechanics have opinions about products but does not mean they are not working parts. Engines are ran tested. Once the part was returned we sent you a full refund no restocking fee or shipping fee deducted. As for political issues we do not get involve with that.Review fromRobert M.
Date: 06/24/2022
1 starRobert M.
Date: 06/24/2022
I would never buy anything from them I bought a engine and they shipped only half of it they told me complete only missing alternate power steering pump but it had no top endAM Used Auto Parts
Date: 06/27/2022
Hello, first of all I apologize that you are upset about how the engine arrived. I see that the engine arrived with out the intake. That part of the engine was damaged and we removed it before it was shipped out. This part of the engine is listed in our warranty as "Components not Covered under our warranty" please see below... If you have anymore questions please feel free to reach out to us.
https://amuap.com/warranty.html
Components Not Covered Under Warranty:
Bolt on accessories
Any Wiring-harness
Turbos
Sensors
Pulleys
Oil Pan
Intake or exhaust manifolds
Leaking gaskets (except head gasket) and seals
Nuts and or bolts
HosesRobert M.
Date: 06/27/2022
I would not pay 900 for a engine that does not have a intake they told it would be complete I have the paper work of what they sent to me if I do not get any where I am contacting my attorneyAM Used Auto Parts
Date: 06/27/2022
ok I understand, since we do not collect customers core I dont have any intakes laying around. I will try and locate one for you.Robert M.
Date: 06/28/2022
A full intake would work it cost me 200 for one I contacted the salesmen that day he told me to except it from the truck driver and said he would take care of it that was a joke and for shipping it it was covered with oil and grease how should I feel I could have bought a new one for as much I have into it and not running yet
AM Used Auto Parts is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.