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Business Profile

Gun Store

Black Aces Tactical

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Store.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/15/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a $144 purchase from this "company" and I didn't get an email to confirm my purchase or anything at all. I emailed as many "contacts" for this company that's listed on their contact us page as I could. Not one word from any of them. Not even the customer service email responded. I made the purchase on February 24th. I feel like I got ripped off by a fake website, but here's the bbb saying they're A+ ok.

  • Initial Complaint

    Date:11/15/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an attachment for my shockwave over a month ago, haven't heard a thing. Now iv requested a refund and they won't respond to my emails....

    Business Response

    Date: 12/21/2022

    Business Response /* (1000, 5, 2022/11/17) */ Contact Name and Title: Daniel S/Shipping Foreman Contact Email:******************************** ******, I understand that you were a bit let down as we had taken a bit longer than normal to get your order processed. There had been a delay in manufacturing and we were doing everything to get customer orders out in the order they were received. Again, we apologize for the delay in shipping. Once you emailed us we were prompt to address your email and respond with the solution you desired. We had replied to your email you sent us on 11/12/22. Our response was on 11/14/22. Your order was cancelled on the 14th and your refund was fully processed the next day on the 15th. Refunds through our processor take 3-5 business days before the funds are back to you. The full amount is being reimbursed and should be to you very soon. Again we are sorry we couldn't fulfill this sooner and do apologize. Thanks, BAT

Black Aces Tactical is NOT a BBB Accredited Business.

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