Complaints
Customer Complaints Summary
- 29 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Buybacktronics sent me a prepaid shipping label to buy my iPhone. I sent it off to them and ***** said they refused the package and it was sent back to me but the contents of the box the iPhone inside was gone.
Business Response
Date: 02/22/2023
We are sorry to hear that the customer's experience with us was not a positive one.
We want assure the customer that we conduct business with the highest level of care and ethical standards. Our commitment to these values is reflected in our policies, procedures and practices that guide us in conducting business responsibly with integrity.
Upon checking records, we see that the package was refused at the time of delivery because it was found to have arrived empty. While this is done to prevent fraud, we realize that there are situations where something may have occurred when the package was in transit to our facility. As such, we have opened a claim with ***** which we will have an update on very soon.
Initial Complaint
Date:11/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sent my laptop to this company to sell to them. Once they received the laptop they changed the quote amount and I disagreed with the amount quoted. Upon asking them to return the laptop, they started hinting that my laptop wouldn't come back in the condition I sent it in. Upon asking how they would send it to me, they hung up on me and proceeded to ignore my calls. I just want my laptop back in the condition I sent it in. I'm afraid that wont happen.Business Response
Date: 12/14/2022
Business Response /* (1000, 5, 2022/11/14) */
Thank you for your feedback.
We are saddened to hear that the customer's experience with us was not a positive one.
The customer's quote was adjusted down due to a NON-OEM charging adapter being included with their laptop. Additionally, during the inspection, our technician also found the customer's laptop to contain a higher storage capacity which we pointed out and provided additional value for.
Finally, upon checking our records, we see that the customer's return was processed and mailed out on 11/07/2022 and successfully delivered on 11/10/2022 via USPS, tracking no.************************Initial Complaint
Date:10/07/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I upgraded my cell phone and I decided to sell my previous one the iPhone 12 Pro Max in excellent condition. I sent in the phone per the instructions given and everything went smoothly. They accepted the phone and the condition was as stated. There were several payment options and I chose to be sent a physical check even though it took longer, because I don't like to pay the fees associated with ****** transactions. I deposited the check at my financial institution and then noticed the check rejected and I was charged a return check fee. I called my bank for clarification as this never happens. They looked into it and stated that the issuing bank rejected the check when my bank tried to collect on it. They gave a vague reason "return to maker." My bank informed me that could be any number of reasons but the bottom line is that they rejected the check. They suggested if I were to try to seek payment another check may not be the best course of action. I have repeatedly called their customer service number but apparently there is no actual telephonic customer service, you are met with a recording to email then which I have and I have yet to hear back. I am attaching the record from my mobile banking showing the rejected check and my call log to the company.Business Response
Date: 10/26/2022
Consumer Response /* (2000, 6, 2022/10/10) */
The company has contacted me back and resolved the issue. Please cancel this case.Initial Complaint
Date:09/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I decided to sell a computer to this company and they did not disclose information that my bank would not cash the check so I am being forced to find an alternative before the echeck expires.
If I cannot get this type of check cashed I would like to escalate the issue as I don't want others to have to deal with this.Business Response
Date: 09/19/2022
Business Response /* (1000, 5, 2022/09/02) */
Hello,
Thank you for your feedback. We apologize that you experienced some delays in receiving your funds , however, there would be no way for us to know whether or not your banking institution would accept e-checks or not.
We typically do not have issues when it comes to banks accepting e-checks, even smaller banks and credit unions accept them; however we always urge our customers to check with their bank prior to selecting an e-check just to confirm whether or not this is a method of payment your institution accepts.
Upon checking your trade-in we do see that you have resolved this issue with our customer service department and your payment is scheduled to be reprocessed via******* within the next business day.
If you have any further questions or concerns please feel free to reach out to us at 855-859-4125 or via email at [email protected]Initial Complaint
Date:08/25/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sent them a ipad pro 12.9 5th gen , for cash $670 it was flawless and unlocked . I get email saying that the device had a Crack on the screen and metal frame was bent and it was a 4th gen. I know dam well it wasnt it was in perfect condition. They dropped the price to $312 they are scammers. I only accepted the money cuz I'm in need of money asap but even so I'm sure they would send me some other ipad that isn't mine. Don't do business with them !Business Response
Date: 09/12/2022
Business Response /* (1000, 5, 2022/08/26) */
Hello,
Thank you for your feedback, upon checking your trade-in we see that your device was found to be an iPad 12.9 inch (4th Gen) as opposed to an iPad 12.9 inch (5th Gen) as initially submitted. Additionally, your device was found to have a bent frame as well as a cracked screen.
As with all trade-ins, when you receive the results of our inspection you have a multitude of options at your disposal. You can either accept the adjusted amount and receive payment, you can request a re-inspection, you can request photos/videos of our findings, or ultimately you can request the device be returned to you.
When checking the records for this trade-in we do not see that any correspondence was received from you in regards to inspection findings only that you went ahead and accepted the trade-in from your account page.
Furthermore, we see that you sent another iPad Pro 12.9 inch using the same shipping label, although this trade-in only consisted of one device and shipping labels are only meant to be used once. Upon receiving that second device we reached out and asked you to create a new trade-in so that the new device could also be processed. We do see that you did respond to our request with an email stating 'The new trade in number you requested ******. Thank you! Appreciate it' to which we responded and let you know that you will be receiving results of your evaluation for your new trade-in within the next business day.
If you have any further questions or concerns we encourage you to reach out to our customer service department at 855-849-4125 or via email at [email protected]
Consumer Response /* (2000, 7, 2022/08/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
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