Complaints

This profile includes complaints for Collis Roofing, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Collis Roofing, Inc.

  485 Commerce Way Longwood, FL 32750-7570

  
• 

  Collis Roofing, Inc.

  3970 Dow Rd Melbourne, FL 32934-9215

  
• 

  Collis Roofing, Inc.

  2323 W Memorial Blvd Lakeland, FL 33815-1006

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22425214
  
  I am rejecting this response because Collis still took nearly two months to evaluate. There were additionally several holes on the roof that I patched that the roofers did not address. They also spoke to my tenants and told them there was wood rot and mold which unnecessarily scared my tenants. If Collis had evaluated the roof in a timely manner, I could have identified the issue sooner and minimized damage. I also now have terrified tenants. Collis or any service provider should not be talking to tenants directly about the resolution. Finally, the tenants were informed of the issue on 10/19 and I was not informed by Collis about it being the window until several days later. Still an awful company to work with. 
  
  Sincerely,
  
  ****** ****this call did they mention that it was their policy that someone must be home. In fact, I had been assured two different times, by two different people that inside access was not required and that they were reviewing the inspection and would get back to me in the next week or so.Sept 20: Collis calls to tell me that they do in fact need to go in the house. Rescheduled for Sept 26th.Sept 26: Hurricane comes through. Collis understandably cancels existing appointment. Roof and ceiling is now heavily sagging because it still hasn't been inspected.Sept 30: I call Collis to find out when inspection will be done. They tell me Oct 9th.Oct 9th: Hurricane comes through. Collis understandably cancels existing appointment. Roof and ceiling are now considerably worse due to lack of repairs. Oct 12th: Collis no shows their appointment.Oct 19th: Next scheduled appointment I want Collis to pay for the repair to my ceiling as well as my roof due to their delays.

  Business Response

  Date: 10/30/2024

  We apologies for the confusion in scheduling and delay due to the recent storms weve been experiencing. We were able to successfully evaluate the area of concern on Saturday 10/19 as stated and have determined it was not a roofing issue, but a window leak. We reached out to the homeowner middle of last week and left a message advising of our findings and suggesting she reach out to a window repair company to complete the necessary repairs.  

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

  I'm just concerned about the roof because i lost my roof during Hurricane ****,lost all my carpets and a lot of mold that we got cleaned up,the master bathroom is still moldy,it was a huge mess and I dont need to lose this one,i paid a lot of money for the one you people put up for a roof.Just cant believe the holes and seams just 5 and a half to 6 years an a half years old!
  

  Business Response

  Date: 10/03/2024

  We have been in contact every day with the homeowner since his request came in and hes consistently been advised due to the recent storm and influx in requests, is it about a 1 week call back for scheduling. We are doing everything we can to work quickly through the requests but with the recent influx, have not had a chance to go schedule the evaluation. We are still within our weeks time frame to provide a call back for scheduling, and our team is working diligently to schedule an evaluation. He should be receiving a call by the end of the week to schedule an evaluation of his roof concerns so we can come up with a solution that satisfies both parties. 

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/13/2024

  The appearance of buckling of asphalt shingles is generally due to an uneven roof deck, wrinkled underlayment, and/or movement of roof sheathing. As a result,newly installed shingles may appear wavy or wrinkled because asphalt shingles will conform to imperfections in the underlayment and the roof sheathing,causing irregular shapes to transfer through the surface of the roof covering.The slightly raised areas will not affect the performance of the asphalt shingles.
  
  Weve reached out to the homeowner in attempts to go on site to take pictures, provide her with a roofers certified inspection report, as well as a certified letter from the manufacturer showing there are no issues with the roof and all warranties are fully upheld. The homeowner has advised that she will reach back out to us when she is ready to move forward with the documents and pictures.
  
  At this time, there are no issues with the roofs integrity therefore no repairs are needed to be made.

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21657182

   

  
  What was done?   
  What did the inspection show?
  Did you park your pickup truck in the driveway?
  Did you bring roofing tiles and lean them on my garage door and on the driveway?
  Why was I never given a copy of the report, date stamped?
  Or told anything at all!
  The builder said to contact your company to get questions answered!
  How long were you at this address?   How long does a roof inspection take?
  
  I am rejecting this response because:
  

  
  What was done?   
  What did the inspection show?
  Did you park your pickup truck in the driveway?
  Did you bring roofing tiles and lean them on my garage door and on the driveway?
  Why was I never given a copy of the report, date stamped?
  Or told anything at all!
  The builder said to contact your company to get questions answered!
  How long were you at this address?   How long does a roof inspection take?
  Sincerely,
  
  ***********************

  Business Response

  Date: 05/03/2024

  The builder requested us to go and inspect this home August 2023. They decided to go with ****** Roofing to perform the necessary repairs needed. You should follow up with them for any discrepancies as we did not do any recent work at this property. 

  Customer Answer

  Date: 05/03/2024

   

  When were they on my property doing an inspection?  What did the inspection show?  They previously told me they dd not want to get involved.  The builder said they were hired to do an inspection and they can answer any questions I have.  

  When was the inspection?

  What did it show?  

  Customer Answer

  Date: 05/03/2024

   

  Again asking what did the roof inspection show?  Provide details as I have not been given any information.  The builder won't respond but said that you would answer any questions.  You are both pointing fingers at each other. What date were you on this property?  Did you submit a report them which they rejected?  Send BBB a *** to forward into me.   I have not been told anything   

  Business Response

  Date: 05/07/2024

  Our inspection was requested by the builder.  When we have an evaluation of an area by the builder we turn in our findings and report to them.  A normal inspection takes only about ***** minutes, barring any extreme issues.  If you would care for more information regarding that report from our company, please get the builder. An inspection/evaluation is only where our technician would walk the roof and take pictures to see what further would be needed.  We would not leave any tile or shingles at the time of an evaluation/inspection as we would not have been aware of what was needed to bring.  Our technicians do not park on driveways when they arrive for an evaluation or work on a home.  It is our company policy that they park on the street only.  The actual work of your repair was not performed by Collis, but by ****** roofing.  The evaluation/inspection requested by the builder was done by us in August of 2023.

  Customer Answer

  Date: 05/08/2024

   
  Complaint: 21657182
  
  I am rejecting this response because:
  

  The builder said nothing about this.  Nothing before this inspection and nothing after.  I had a truck parked in my driveway and roofing tiles on the driveway and leaning up against the garage door.  The home was sold in May.  No one told me anyone was coming here to go on the roof or come on this property.  Where is this inspection report that was done?  I never was told anything ad never given the report.  What did it show?  Builder says nothing.  
  
  ***********************

  Customer Answer

  Date: 05/09/2024

   

  This company came on my property without my knowledge or consent. They were here after the purchase of the home when I was living here.  The builder said the roofing company put on a new roof.  The builder also said they replaced the attached roof of my adjoining neighbor.  Not true.  The builder lied about work the contractor (roofing company) did.  Seems very illegal.  The lies and fraud here are amazing.  I have never seen an inspection report.  The builder says to contact roofing company.  The roofing company says to contact builder.  

• Initial Complaint

  Date:03/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have scheduled a time to make repairs. I will let you know once the repairs have been made as they have rescheduled 3 times now. As of now I am still unsatisfied until they make the repair.  10 voicemails looking for an update and no one would get back to me. Finally after leaving them a negative ****** review, they sent me an email within an hour stating they are not going to fix the roof and I would need to pay for the improperly installed shingles. They are stating the roof did not have these exposed nails when they completed the roof however they cannot provide me with any photos to support their claim. They are saying another contractor must of driven over 20 random nails through my shingles for some unknown reason. I would like Collis Roofing to take responsibility and repair all the shingles that have ***** nails driven through them.

  Business Response

  Date: 03/18/2024

  ************** informed one of the homeowners on site and our office admin has informed the other homeowner that the exposed nails in question are not roofing nails.  The home builder has agreed the area in question was not a roofing nail or any fault caused by Collis Roofing. The home builder has assumed all responsibility and will be covering the cost of repairs.This repair has since been scheduled with the homeowner.

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into my brand-new home around July 2020. Collis Roofing did minor repairs in 2021, and for the last seven months, I have been asking Collis to come out and fix additional ****s that appear to be loose or broken. Collis kept assuring me I was on the schedule. I waited patiently because I preferred to work with the original installer. A little over two weeks ago, on January 23, the situation became critical. Around 8:30 am that morning, a clay **** slid off the roof and damaged the hood of his vehicle. Only 30 minutes before, a pool technician had been standing in the same spot; I have no doubt the impact would have killed him. Collis has not responded to my calls/emails since that day, so I called another roofer to assess the situation. The drone footage showed that about 40 ****s that have slid out or are in the process of sliding due to there being no screws holding them in place. I was also told by the roofer that it appears the rest of the ****s on the roof have only 1 s**** holding them when he has been told they should have 2 screws. The ****s with 1 s**** will most likely slide out over time as well. Collis, the installers, appear to have been grossly negligent and we are not using that term loosely. It is a dangerous situation for me and my family. I would not recommend them to anyone at this point as they do not stand behind their products. The office girl, ***** told me that they sub out their work to other vendors so at this point I am not even sure the company who they had do the installation is even reputable!! PLEASE save yourself the time and go find ANY other Roofer!!!

  Business Response

  Date: 02/26/2024

  We have a team of technicians as well as management scheduled to meet with the homeowner and evaluate the area of concern Thursday 2/29 with the expectation of finding the cause and proposing a resolution that satisfies both parties. 

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Collis replace my roof from hail damage. After it was replaced I had leaks in my roof by a window where I found out they did not replace the flashing. They came out and rigged it with wood it looked terrible. I complained and they put a piece of metal over it. The leak was still there they came out and patched it again. They told me that would take care of it instead of fixing it right and replacing the flashing. I called the next time it leaked and they gave me a bunch of excuses and it wasn’t their issue. After the last storm they came out again due to the amount of damage and told me that when the rain blows sideways it goes under the window where the flashing was not replaced. I have not heard from them since. This should have all been covered under my 5 year warranty but the choose to ignore it.

  Business Response

  Date: 04/04/2023

  We’ve reached out to the homeowner in attempts to schedule
  a water test to determine the cause of the issues. We are currently waiting on a call
  back from them to get this scheduled. 

• Initial Complaint

  Date:03/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our roof was completed on January 25. 2023. and our gutters were installed February 9. 2023. My Complaint with Collis is they don't follow thru on completing the job to satisfaction from the homeowner. My first problem I encountered was my walkway patio light was broken from a ground tarp that was layer on the ground for roof debris. The roofing Foreman saw the broken Light and took pictures as well as Jonthan S******* our sales person.
  I was told to get it fixed and send the invoice to Jonthan S******** I got it replaced by the same company that did the original install of my Patio Light. I was told by Jonthan S******* on February 13, 2023 to send him the invoice for the light and he said he would forward it to the right person in his company. On February 10, 2023 I sent pictures of one of my downspouts that was cut too short by about 10 inches I sent Jonthan 2 pictures. On February 20, 2023 I texted Jonthan S******* to get a status of my Downspout getting fixed. He replied on Feb 21, 2023, with Quote "Emailed office. Checking status.
  On February 22, 2023 I texted Jonthan again and asked why it's taking so long to get my gutter fixed. I asked what's the hold up? Jonthan replied, It was put on schedule. They will be out soon.
  I also asked on February 22, 2023 about my money being returned for the cost of my patio light.
  Jonthan replied, It goes to the back office to get signed off and check written, I will be there in the morning and check on it. If check not sent I can grab and drop off. -I responded OK, Thanks
  Friday Feb 24, 2023, I texted Jonathan and asked, was my check mailed yet?
  I got no answer
  So I texted again on Monday Feb 27, 2023 asking the same question, was my check mailed yet?
  Jonthan answered and told me he never made it to his corporate side that day. He asked if my gutter got fixed yet?
  I replied No, the gutter has not been fixed yet,
  Jonthan replied, It was sent to punch out, I'll make sure they get there this week.
  Again I replied, OK Thank you.
  On March 2, 2023 I texted Jonthan again to let him know my gutter is still not fixed and I have not received my check for my patio walk light
  Then on Friday March 3, 2023 Jonathan said, office requesting the copy of invoice be sent to this email so the check can be cut today. *************************** 
  I responded back to let him know I emailed the invoice the same day March, 3,2023
  On March 6, 2023 I texted Jonathan again
  and stated, Jonathan this is not good business having to wait over a month to get my gutter fixed. Is there someone in your company I can escalate my concern to or do I need to get a lawyer to get results..
  I have not received any more responses from any Collis Roofing personnel.
  Bottom Line I paid cash in full for my roof and gutters before my gutters were even replaced. I want my money returned back to me for the cost of my Patio Light and I want my Gutter spout fixed.
  Thank You
  *** *

  Business Response

  Date: 03/13/2023

  We have completed all necessary repairs that satisfies both parties, as well as mailed out a check for the light fixture.