Reviews

Review Details

• Review fromJohn H

  Date: 07/24/2025

  1 star
  Absolute SCAMMERS! They quoted me a good price for a small, short move within the community. When they got to the final destination, they wouldn't open the truck until I paid. I assumed it was the remaining $287.00 (after my deposit), and was told now it was $800! They are well-versed in this con.

• Review fromKathy M

  Date: 07/15/2025

  1 star
  I contacted Mike at Instamovers in June. I had to switch dates, because of closing issues. The second time I called to reschedule, I spoke with a different person. I said I had to cancel and he told me I would not get my deposit ($102) dollars refunded. I said ok then, I’ll switch the date. After not receiving any type of confirmation , I called on the day of my move. July 5 and spoke with Mike. He said there was no reschedule and no other person books moves. I asked who I spoke with, and told him it was the same number I had called previously. He insisted I didn’t speak with anyone, my move was cancelled, and I would not receive my deposit back, even though I have a 2 day notice. Very disgusted with this company.
  
  
  
  
  

• Review fromJamie L

  Date: 04/28/2025

  1 star
  STAY AWAY FROM THESE CROOKS!!!!!1. Won't let me pay with Venmo. ***** listed on invoice as an option.2. Charged for disassemble and assemble when informed it is included per email and phone conversation. 3. Charged for stairs when I already informed house is 2-story.4. Charged for moving washer and dryer when already informed them.5. Was told they would match price but after arrive at new house, wants to charge way more. 6. Held our belonging hostage in their truck and refuse to unload if we don't pay double the original quoted amount. 7. Movers drag their feel while moving to extend time. 8. Movers smoke while moving our items.

• Review fromRobert D

  Date: 03/13/2025

  1 star
  Rip off stay away far away.you will be robbed if you use these crooks. Please shut this scam down
  
  
  
  
  

• Review fromAnthony V

  Date: 03/06/2025

  1 star
  Absolute worst company to ever work with, o dealt with **** who said they were having a a great sale and had an original quote of 320$ bc I was moving from one apartment in our complex to another that was about a football field away. At first the workers were nice, barely spoke English but was fine with one guy who could speak some English. They started and I ended up asking him if I could help start moving the little stuff to the truck since I didnt want to go over our time limit because before they even started I got a call from the office saying it looked like more than 2.5 hours of work BEFORE THEY EVEN STARTED. Mind you this is a 800 square foot apartment on the first floor. Then one of the workers I guess got mad because we were moving small thing to the truck and hid for 20 min while calling and complaining to the office when the guy who spoke English said it was fine to help and he said thankyou for helping!!! Literally is comical, then I get a call from office saying that Im not allowed to help move anything but they will let it slide this time and then they go to tell me the price after they get to the next apartment and it was double the first quote and there MANAGER said they would leave on curb if I didnt like the quote. Absolute horrible customer service. Ended up just letting them do it and they charged me for 4 hours and they ***** there for 3 then I ask for a refund for the last hour and they go to tell me that they didnt charge me extra fees and that if I were to go through with the refund they would charge me even more for some stupid fees that they made up like long distance walks feee 100$ per way which I live in an apt what do you expect? Then they said they were going to charge me extra for stairs when I was on the first floor and I told them that there were stairs! All because I wanted a refund because they charged me for 4 hours and they were there for 3. WOULD NEVER USE THIS COMPANY THEY ARE SCAMMERS AND WILL DOUBLE THE PRICE.

• Review fromRenee K

  Date: 01/07/2025

  1 star
  My story is so similar to ******** *. below. I was quoted the price, got a receipt of all the specifics and gave a deposit of $50. The quote was $450. When they got to my new house the movers sat in the truck till I paid the guy on the phone the remaining amount of $867.56 which was supposed to be $400. This is more than doubled the price. Being an older single lady I feel that I was scammed! When I called the company they never answered the phone, I couldn't leave a message. I am so angry that this company screwed me royally! What is worst is that I cancelled a previous company because they were so much higher compared to this company and I lost my $100 deposit from that company. I will tell everyone I can about NEVER to use this company.***** K Moving date was Dec. 9

• Review fromJoshua A

  Date: 12/05/2024

  1 star
  This company is a scam and should be shut down and investigated criminally. They were several hours late. They charged me hidden fees. They also kept my deposit which was suppose to be a credit upon delivery.They didn't speak English which tells me this company is hiring illegal aliens and are using them to do their dirty work.Shut this company down today and arrest the people running this grift.

• Review fromS. A.

  Date: 11/27/2024

  1 star

  S. A.

  Date: 11/27/2024

  This business is nothing but a SCAM,Taking advantage of everyone that comes their ****** yourself a favor and do not call them they quoted $315 and charged me $1200 once they had my furniture and belongings.They threaten to call the police on you and store you things for $1000 a day in ********I am sickened by this so called company and how can they even sleep at night after what they do to ********* Conscience whatsoever!!!!

  InstaMovers Florida LLC

  Date: 11/29/2024

  Thank you for providing us the opportunity to address your concerns regarding your recent moving experience with InstaMovers Florida. We take customer feedback seriously and believe that transparency and clear communication are essential to maintaining trust. After thoroughly reviewing your case, we would like to provide you with a detailed explanation.
  
  
  
  Service Estimate and Flexibility: At the time of booking, we provided an estimated 3-hour time frame for your move, based on our experience with similar jobs. As a professional moving company, we always ensure that our clients are informed of the expected duration of the service. While we make every effort to complete moves within the estimated time, it is important to note that customers have the flexibility to decide whether they are comfortable with the proposed time or need more hours. Our company’s minimum service time is 3 hours, and beyond that, additional time is billed at the same hourly rate quoted at the time of the initial booking.
  
  
  
  Clear Communication and Client Choice: Your move commenced at 7:30 AM and was completed at 2:00 PM. Prior to the conclusion of the estimated time, we proactively communicated that the 3-hour window would not be sufficient to complete both loading and unloading. We offered you the choice to either extend the service time to finish the job or to conclude the work with what had already been loaded onto the truck. This proactive communication ensured that you were fully informed and in control of the situation at every step.
  
  
  
  You chose to proceed with the move beyond the original 3-hour estimate, and we continued the work until the job was completed. We want to emphasize that at no point did we make any decisions on your behalf or pressure you into extending the service. We simply provided you with the necessary information to make the best decision for your move.
  
  
  
  Fair Pricing and Transparency: It is important to note that we billed you for the actual time spent on the job—6.5 hours—at the same hourly rate you were initially quoted. We do not engage in surprise charges or price hikes, and we are committed to ensuring that our clients are always aware of the costs before any additional time is incurred. Our goal is to provide high-quality service while maintaining complete transparency.
  
  
  
  Commitment to Professionalism and Customer Satisfaction: At InstaMovers Florida, we are dedicated to delivering exceptional moving services with integrity and professionalism. We understand that every move is unique, and we strive to offer flexibility, clear communication, and the highest level of customer service. Our team works hard to ensure that each customer is fully satisfied with their experience, and we appreciate the opportunity to address any concerns that arise.
  
  
  
  We regret that this experience did not meet your expectations, but we hope this clarification helps provide a better understanding of the services we offer. We pride ourselves on our commitment to fairness and transparency, and we are confident that these values continue to set us apart in the moving industry.
  
  
  
  InstaMovers Florida is a company that values respect, professionalism, and clear communication at every stage of your move.
  
  
  
  Thank you for your understanding and trust in our services.
  
  
  
  Sincerely,
  
  Josh
  
  Claims Department
  
  InstaMovers Florida
  
  ****@instamoversfl.com

  S. A.

  Date: 12/04/2024

  It was only one bedroom worth of furniture a queen size bed, 1 dresser a nite stand 8 boxes and a tv. That should not have taken 6.5 hours. They decided to tape over all the boxes I’ve already had taped. They worked as slow as possible, once my stuff was loaded they wouldn't open the truck door until the office called me and told me my $315 quote was now $1200. When i shockingly said i couldn’t afford that Julian proceeded to tell me the first thing he would do is call the police on me and then take my belongings to store them in orlando for a thousand dollars a day. Now if that is not pressuring me i don’t know what is. To me that’s a threat. I had to borrow the money to pay them what they wanted just to get my belongings. And as for the hourly rate i was quoted $90 an hour because of the veterns holiday. Well $90 an hr. still only comes to $585 for 6.5hrs why did the take $1200? Because of bogus charges they drummed up. These people are Scammers and they are scamming still because they’re not being truthful.
  

• Review fromAshley P

  Date: 08/10/2024

  1 star
  DO NOT USE THIS COMPANY!!!! Our experience was a quote of $675 which includes the to and from destination as well as the truck on the estimate. We were not only charged in excess, but also charged for labor hours not used. Our point of contact was Julian, who advised un-used labor would be refunded. The movers confirmed they let Julian know they left early, no refund provided for additional labor. I reached out about the over charges as well as to obtain the insurance information to file a claim on my sofa, and oak desk and frame that has been broken and documented as such by the movers who apologized. We have photo proof of items being in tact and undamaged prior to the move. I was told to send an email to their complaints department, in which I did. It has been over a week and no one has reached out to me to provide any insight on my refund or the claims process with their insurance company, I called to ask how to escalate the matter as my emails has gone unanswered, and Julian was not able to provide any additional information on the process or when I can anticipate resolution. They are very responsive while arranging the move and collecting the funds, but are completely unresponsive when it comes to resolving issues. I sincerely hope that they are able to rectify the situation without further escalation.

• Review fromPaul W

  Date: 08/04/2024

  1 star
  Do not use this company, they will charge you 3x the original agreed amount when they are about to offload. They are scammers! Why not let your clients know exactly the total cost before you load or even before you take their things to their new destination? They will call you before they offload to tell you of their hidden charges then you have no choice because they will not offload your things until you pay!. Go through all the reviews! Do not listen to the paid Reviewers! This company needs to be investigated!