Complaints

This profile includes complaints for Southern Home Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Southern Home Services

  1060 Maitland Center Commons Blvd Ste 250 Maitland, FL 32751-7216

  
• 

  Cunningham Associates Heating And Air Conditioning Inc.

  3894 King Dr Douglasville, GA 30135-3124

  
• 

  Plumbing & Air Service Company

  136 Macy Station Dr Kernersville, NC 27284-0042

  
• 

  FAST of Florida, Inc.

  13003 US Highway 19 N Clearwater, FL 33764-7224

  
• 

  C.M. Mose & Son

  6603 Royal St Pleasant Valley, MO 64068-8711

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About four years ago, I got a maintenence contract with Swift when my mini split air conditioner was new. They have come out 2x per year since to " do maintenence". This year, ( and years past) they came out and told me all the the things I needed for an extra charge, but they never did anything. This maintennce contract cost $200+ ( times 4 years). This year they told me the needed repairs would cost $3000, an all day job. I contacted another contractor, who came and actully did the work in 3 hours and charged $425. He also told me if they had been doing their job of " maintaining : the past four years, what I paid for Wednesday, would have been unnecessary. I have the receipt, can't upload.

  Business Response

  Date: 03/21/2025

  Dear *****,

  
  Thank you for reaching out and sharing your concerns. We appreciate the opportunity to clarify and address your experience with our service.

  
  After reviewing your account, we found that you have been a maintenance member with us since February 2023, which would mean two years rather than four. The total amount you have paid for maintenance during this time is $398. We sincerely apologize for any miscommunication regarding the length of your membership and the associated costs.

  
  Additionally, regarding the repair estimate, it appears there was an error in the quote you received. The correct total for servicing both units should have been $1,495, but due to an inadvertent duplication, it was displayed as nearly $3,000. We regret this mistake and understand how it may have contributed to your frustration.

  
  As for the work performed by the other contractor, we cannot confirm exactly what was done, but based on industry standards, a full blower wheel cleaning typically requires disassembling and reassembling the unit, which is a more labor-intensive process than what may have been performed.

  
  We want to ensure that you feel treated fairly, and in the spirit of good customer **********************, we are happy to offer a full refund of the $398 you have paid for our maintenance program. If you are open to this resolution, please reach out to us and we will process the refund promptly.

  
  We appreciate your time and the opportunity to address your concerns. Please let us know how youd like to proceed.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/08/2024 ***** **** sent a plumber out to fix a backup in my bathroom. Although the plumber stated he thought it was a venting issue he stated he needed to run a camera to make sure there was not a blockage anywhere. Nothing was found and nothing else was done. The general manager, ***, called me later that evening and said he would make things right and send a master plumber out. **** showed up twice at my house also stating it was a venting issue but proceeded to tell me they needed to look for a blockage and pull my toilets and shower pan. I refused. They stopped taking my calls. A new manager, ****, called a few weeks later and stated he would make things right and refund my money ($436.00) but only if I take down my ****** review. He was supposed to call me back the next day to let me know once a refund was approved but did not. He will no longer take my calls. After reading other reviews it looks that this company is known for running these "cameras" and not fixing the problem. Both *** and **** agreed to a refund but have gone back on their word and will no longer speak to me.

  Business Response

  Date: 03/14/2025

  Dear *******,
  
  Thank you for sharing your concerns. We truly appreciate your feedback and understand your frustration regarding the ongoing plumbing issues in your home.
  
  Our team has visited your home three times, twice at no charge, in an effort to resolve the issue. We have offered a full refund for services rendered, meaning the work completed thus far would be at no cost to you. Throughout our visits, we have diagnosed the root cause of the recurring problem and offered long-term solutions to help keep your pipes clear. Unfortunately, the aging plumbing system in your home is not designed to accommodate the volume your home flushes, which will likely continue to cause blockages.
  
  As a company committed to high-quality service, we always stand behind our work when we are responsible. However, after a thorough review, it is clear that the underlying issue is beyond our control and not due to any oversight on our part. We have exhausted all reasonable efforts to assist and, unfortunately, will not be able to provide additional services for an issue that falls outside our scope of responsibility.
  
  We regret that we couldnt meet your expectations in this situation and hope you are able to find a long-term solution that works for your homes plumbing system. If you have any additional questions, please dont hesitate to reach out to our office directly.

  Customer Answer

  Date: 03/14/2025

  Hello,

  So what the business responded with is false information. The reason they were are my house three times was because they could not determine or fix my issue. In which I was promised by both managers a refund because they could not determine nor fix the issue. They admitted in their response to offering me a refund however I called the other day and spoke to the dispatch Supervisor *******, she stated **** will no longer take my calls and would not be giving me a refund if I don't take down my ****** review. So are they offering me a refund now? I'm confused.

  The root cause was NOT old plumbing and they did NOT offer me any solutions. There is no issue with the pipes age nor the volume, that is ridiculous. This is the first time I have heard any of this. There is NO blockage as the invoice they gave me states and the camera they ran shows NO blockages, but now they want to say its a blockage? This is exactly why I contacted the BBB. ***** **** Plumbing does not know what they are doing and they are cheating people out of money.
  
  The company states they "stand by their work" and they are "committed to high-quality service" however the manager refuses to speak to me and they flagged my account to not provide further service. They mention their it's not within their "scope of work" but its a plumbing issue and they are plumbers!

  My question is will I be receiving a refund of the $436.00 I paid to have this issue fixed? I can't determine if that is what they were stating in their response or not? I am happy to part ways and take down my review if I receive the refund of what I paid to fix my plumbing issue. 

  Thank you, 

  *******

  Customer Answer

  Date: 03/14/2025

  I wanted to add, *******, the Dispatch Supervisor threatened to put a lien on my house when I told her I was going to dispute the charge with my credit card company because they did not do the work they were paid for. I also want to say they never stated they would refund the full amount. **** mentioned he would discuss it with management and get back to me but it would not be the full amount. So I am very confused with their response.  Please refer them to the invoice stating "no blockage was found" and where they said in their response they offered me a full refund but I have yet to receive anything. If they are offering me a full refund I would like to know how and when this would happen. Thank you

  Customer Answer

  Date: 03/17/2025

   
  Complaint: 23020811
  
  I am rejecting this response because:

  Date Sent: 3/14/2025 5:27:46 PM
  

  Hello,

  So what the business responded with is false information. The reason they were are my house three times was because they could not determine or fix my issue. In which I was promised by both managers a refund because they could not determine nor fix the issue. They admitted in their response to offering me a refund however I called the other day and spoke to the dispatch Supervisor *******, she stated **** will no longer take my calls and would not be giving me a refund if I don't take down my ****** review. So are they offering me a refund now? I'm confused.

  The root cause was NOT old plumbing and they did NOT offer me any solutions. There is no issue with the pipes age nor the volume, that is ridiculous. This is the first time I have heard any of this. There is NO blockage as the invoice they gave me states and the camera they ran shows NO blockages, but now they want to say its a blockage? This is exactly why I contacted the BBB. ***** **** Plumbing does not know what they are doing and they are cheating people out of money.
  
  The company states they "stand by their work" and they are "committed to high-quality service" however the manager refuses to speak to me and they flagged my account to not provide further service. They mention their it's not within their "scope of work" but its a plumbing issue and they are plumbers!

  My question is will I be receiving a refund of the $436.00 I paid to have this issue fixed? I can't determine if that is what they were stating in their response or not? I am happy to part ways and take down my review if I receive the refund of what I paid to fix my plumbing issue. 

  Thank you, 

  *******

   

  Business Response

  Date: 03/21/2025

  Dear *******,

  
  We sincerely apologize for the misunderstanding regarding your refund. We understand how frustrating this situation has been for you, and we want to make it right.

  
  A full refund is currently being processed, and a check will be mailed to you promptly. Please allow a few business days for it to arrive. If you have any further questions or need additional assistance, dont hesitate to reach out.

  
  Again, we apologize for any inconvenience and appreciate your patience.

  Customer Answer

  Date: 03/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about 2/22/25-2/25/25 Patricks 1) Did not repair a leak caused by their plumber when installing a water heater in utility closet; (estimated cost to repair $3,500 pipe broken at concrete level requiring excavation);2) When removing the water heater Patricks cut existing copper pipe at a level so low that new copper pipe needs to be installed; (estimated cost to be repaired $750);3) Caused damage to sheetrock in ceilings in multiple locations; (estimated repair $1,250);4) Debris remains in *****; yards of incomplete ductwork was left strewn in ***** (estimated removal and disposal $1,300);The total for this work is $6,800. This does not include future harm. We are unable to have new systems put in until the repairs/removals are completed. We have no hot water and no heat or air conditioning. Most companies wont do ductwork in the summer so we have a potential of six to eight months where our home will be uninhabitable requiring us to rent another property.We wish to come to a resolution quickly and without legal action. Therefore we would accept a settlement of $7,800 (cost of current issues plus our $1,000 deposit). The estimates noted above are based upon average costs including materials and labor within specific trades.

  Business Response

  Date: 03/17/2025

  Dear ******,
  Thank you for reaching out with your concerns. We sincerely apologize for the issues you've experienced with the services provided.

  After our recent conversation we are pleased to have come to a resolution regarding the matter. We understand the significant inconvenience and the challenges you've faced due to the complications with the water heater installation and related issues.

  Once again, we truly apologize for the inconvenience and appreciate your patience as we resolve this matter. Should you have any further questions or concerns, please dont hesitate to reach out. We value your business and look forward to completing this resolution to your satisfaction.

• Initial Complaint

  Date:02/22/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A plumber from Five Star was sent to access water not draining/bubbling during water usage. Plumber gave an assessment of repairs needed to avoid overflow into the house. Charged $1900 for the repair. 1 hour after leaving from fixing the repair and the water began backing up into the house. Contacted five star for resolution and was met with attitude and someone will call me in 2 days with a resolution.

  Business Response

  Date: 02/24/2025

  Dear *******, 

  Thank you for reaching out to us and sharing your experience. I am truly sorry to hear that the issue with your water drainage was not properly resolved, this certainly is not the level of service we aim to provide, and I can understand how frustrating this situation must be for you.

  After reviewing your case, our plumbing supervisor feels the problem was mis diagnosed. We will be issuing a refund for the charge, as we clearly did not meet the expectations we set for our service.

  Once again, I apologize for the inconvenience and frustration this has caused. Please dont hesitate to reach out if you have any additional questions or concerns in the meantime.

  Thank you,

  Customer Answer

  Date: 03/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date 01/31/25, I unwilling paid $943 to Fast Of Florida for a simple plumbing repair job of a leaky kitchen faucet. I tried to dispute the cost with the technician and he stated that this is what pops on his ipad screen when he entered the parts needed for repair. 2 angle stop valves that cost $15 at *********** he cost estimated at $321.00 and a 1 standard chrome kitchen faucet that cost $50 at *********** he cost estimated at $622.00. They charged me $943.00. Mind you they fixed this same issue in 2023 for $233.00, same company Fast of *******. They are price gauging their customers. I am a 20 year customer and I have never been so ripped off by a company like this before. I had a renter in there and I had to get it fixed, I called the office several times to talk to billing or a manager to adjust this charge. They just tell me they are not available and take my name and number and never call back. Be aware Fast of Florida is not the same anymore, they are just looking to overcharge condo owners because they know we have no choice but to do it because of the emergency. Well, they have lost my business. I will end my service contract and not renew with Fast of ******* anymore. I will let all my neighbors and friends in the clearwater areas that this company does not conduct business honestly anymore and recommend them to not use them in the future. I would of paid $300 for the repair, but not $943, the first estimate was $1250 with a premium faucet installation. What a scam Fast of ******* is running now. Its a shame they used to very reputable.

  Business Response

  Date: 03/05/2025

  Dear Mr. ************************ you for reaching out and sharing your concerns with us. We sincerely apologize for the frustration and inconvenience this situation has caused you, especially as a long-time customer. We completely understand your disappointment with the pricing and communication you experienced, and we take your feedback seriously.

  
  We value your business and are glad we had the opportunity to restore your trust in our company. Thank you for taking the time to discuss this with us in person. Please dont hesitate to reach out again if you have any additional questions.

  Once again, we apologize for the inconvenience and appreciate your loyalty over the years.

  
  Warm regards,
  Fast of Florida

• Initial Complaint

  Date:02/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please See Attachment

  Business Response

  Date: 03/05/2025

  Dear Mr. ******************** you for reaching out and sharing your concerns with us. Im truly sorry to hear that you feel unhappy with your recent water heater installation, and I completely understand how frustrating this situation must be.
  
  Our goal is always to provide fair and transparent pricing, and I assure you that we do not, under any circumstances, take advantage of our customers based on age or any other factor. We strive to offer competitive rates for high-quality service, and every aspect of the installation process, including the cost, is outlined upfront before any work is done.
  
  Again, I apologize for any confusion or frustration youve experienced, and I appreciate your feedback. Your satisfaction is important to us, and we're here to assist you in any way we can. Someone from our office will be in touch to discuss this matter in person. 
  
  Thank you,

• Initial Complaint

  Date:02/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted company for an estimate to make sure my ac system was working efficiently. I noticed a small hole in the coil. They checked the system and said it was fine but I needed a new capacitor. I have a 12 year warranty on parts and labor but they said the capacitor wasn't covered and charged me $491.05. I then checked with the ac manufacturer who told me the part was covered under warranty. I immediately stopped payment on the check and contacted Advanced Air about this. I called three times telling them they ripped me off and they said they would take care of it. They cashed my check and I haven't received my money back. The capacitor they replaced is a $20 part which was covered including labor. Date was 11/19/24. Check 1158 through ************

  Customer Answer

  Date: 02/25/2025

  Good morning. In reference to complaint ID ********, On 02/24/2025 I received a text message from Southern Home Services (Advanced Air &Heat, Edgewater FL). It stated that they will be reimbursing me the total amount $491.05 that was charged to me. Stating it will **** *-8 business days to get my money back I will update BBB when this is finalized. Thank you.

  Business Response

  Date: 03/05/2025

  Dear Mr. ************************* you for reaching out and sharing your experience. We sincerely apologize for any frustration this situation has caused and have processed your refund for the capacitor charge of $491.05. We understand that this was a misunderstanding regarding the warranty coverage, and we regret the inconvenience it caused you. 

  
  If you have any further questions or concerns, please don't hesitate to reach out. We appreciate your patience and understanding.

  Customer Answer

  Date: 03/08/2025

  I still have not received my refund.The company notified me on 2/24 that they would reimburse *****'s been two weeks and I have not received it. Please look into this. Thank you for your help

  Customer Answer

  Date: 03/13/2025

  Complaint ID ********

  I still have not received my refund from company. It's been almost  3 weeks since they told me I would be reimbursed.Thank you for your continuing help.

  Customer Answer

  Date: 03/13/2025

  I received my reimbursement. Please disregard previous message. The check apparently was delayed in the mail. Thank you for your help.

  Sincerely,

  T *********

  Customer Answer

  Date: 03/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi This is a follow up with supporting documents attached for the filed complaint i just sent you on 1-29-25. My name is ****** Samples, ***************** Please let me know if you can see the PDF's attached. I am a 63 year old with limited computer knowledge. If needed i can take a picture of documents with phone and send to e-mail you provide. Thank You

  Customer Answer

  Date: 02/04/2025

  More Information..I have tried extensively to resolve an invoice dispute with ******** Air without success.
  I signed and paid $468.05 for a transformer to be replaced in HVAC on 10-7-24. I also needed
  a solenoid part that had to be ordered. After talking with a manager on 10-8-24, he informed me
  that i was overcharged on 10-7. I was incorrectly charged for Parts + Labor instead of Labor only.
  I have a parts Warranty until ******. Instead of issuing me a credit to credit card, he said that when 
  solenoid installed, i would owe $0. on 10-17-24, upon inspection, the technician stated he only needed
  to replace reversing valve, a 30 min. job verses replacing entire solenoid, that would require draining
  and refill of refrigerant a ***** hour job.After reversing valve placed, I signed an invoice stating $0 balance.
  I told tech that was correct per my conversation with manager. 3 months later in ******** ******** Air
  e-mailed a past due invoice for $445.05 for reversing valve with a FORGED signature dated 10-6-24, 1 day before 
  work was done. This is a fabricated invoice without knowing labor cost for following day as well as no credit applied
  to my account for the over payment on 10-7-24. I have asked repeatedly to investigate the incorrect labor charges
  as well as  invoices with a breakdown of parts, labor and my credit owed all of which was denied. I do not owe this
  money and would like an invoice stating that my account is Paid In Full.
  Thank You, CSamples   .

  Business Response

  Date: 02/10/2025

  Hello ******,
  
  Thank you for reaching out to us, and Im sorry for the confusion and frustration this situation has caused.
  
  I want to let you know that weve reviewed your account and have zeroed out the balance. The overpayment has been applied, and your account is now marked as paid in full. We sincerely apologize for any inconvenience caused by the prior mix-**** and we appreciate your patience throughout this process.
  
  If you have any further questions or need anything else from us, feel free to reach out. We're here to help.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a preschool and called ***************** about a water heater not working on or around 1/15/25.They sent a technician who diagnosed the issue as a damaged burner/ignitor part. They indicated that the part was in back-order and we needed to wait.The technician from M.E. Flow returned with the part on or around 1/27/25 and replaced it; the issue continued with the water heater still not working. The technician indicated that the water heater is old (this was installed new on February 2016, when we opened our school) and quoted us a new water heater for $6,635. We decided to find another plumbing company.On 1/28/25 M.E. Flow sent us invoice No. ********* for $417.00 for replacing that part that never worked.I (****** *******) spoke with M.E. Flow (multiple people) and finally spoke with a supervisor/manager to indicate that it wasn't fair for us to pay for something that never worked and I told him to remove the part that they replaced; he said no, that the part cannot be removed or reused. He finally said that he "did not think" that he would void that invoice. I told him that we would escalate this case to the BBB in search for help.I am attaching emails between members of our school's management team, quote for a new heater from M.E. Flow and invoice from M.E. Flow.We search help to have that invoice voided.

  Business Response

  Date: 01/30/2025

  Hello ******,
  
  Thank you for reaching out. We understand your concerns about the invoice for the part replacement that did not resolve the issue with the water heater.
  
  Weve gone ahead and voided invoice No. ********* for $417.00. We apologize for any frustration this situation has caused and appreciate your patience in bringing this matter to our attention.
  
  If you have any further questions or need additional assistance, please dont hesitate to contact us. 

  Customer Answer

  Date: 01/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:01/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a complete re-pipe of our house and it was never completed. Although the company sent their workers here six times, they still never finished their work. After 15 months, they again sent another worker to show us why the bathtub was still releasing rust-soaked water from the one bathtub and the worker showed us why it was still releasing the rust-soaked water. The original workers never removed the balance of copper tubing that was not removed from the hot water heater nor from the bathtub that was directly in line with the hot water heater. We have complained and also sent direct letters to them by email (many times) and still have no response nor have they finished on that part of the re-pipe work.

  Business Response

  Date: 01/27/2025

  Dear ******* and ***** ****, 

  Thank you for your detailed message. We sincerely apologize for the frustration and inconvenience youve experienced.

  It is our understanding that the initial re-piping job was completed in April 2022 as per the agreed scope of work. Regarding the rust-colored water, our technicians thoroughly inspected the situation during our visit on 11/20/2023. They found that the rust-colored water you are seeing from the bathtub faucet is due to water sitting in the pipes of a shower that is not frequently used. This can sometimes cause discolored water temporarily, but we did not find any rust or corrosion in the pipes of your system itself. Running the faucet a few times per week should help resolve this issue.

  Additionally, our company has completed other services between the initial re-pipe and the service call regarding the rust-colored water, without any mention of incomplete work. We take pride in delivering quality service and ensuring all work is completed to our customers' satisfaction.

  We understand your concerns, and we are committed to ensuring everything is addressed. If there are any remaining issues or if you would like to discuss this further, please feel free to contact us. We are happy to work with you to ensure the best outcome.

  Thank you again for your patience and understanding.

  Customer Answer

  Date: 01/31/2025

  1.  Shower is used on a consistent basis.

  2.  Many emails and phone calls were made to patricks about the problem without a respone.

  3. You can't get rust out of pax.