Business Profile

Moving Brokers

3 Brothers Moving & Storage LLC

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Complaints

Customer Complaints Summary

201 total complaints in the last 3 years.
127 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was contacted by ******************* lied to my face, told me that the company had a truck in my state and they would not be brokering out my particular move, he told me my contract was binding and the price would not be exceeded, that the movers would be bringing only my shipment, would be coming straight to my state and would take 3-5 business days to arrive. When I addressed the numerous terrible reviews, he brushed them under the rug, blaming customer negligence. I received a binding contract (he put in the price, amount of items to be moved, included that the movers were not to have access to my belongings during transit, and arrival date). Day of the move, 3 guys in an unmarked truck arrived. I told *** we would have between ***** large boxes, he let me know he could not choose the size and write that we had **************** case, and I was up charged $1000 regardless. I called customer service to cancel, the person that answered laughed, told me the was no way I would get my $1000 deposit back, and hung up on me. The movers elected to repackage some of our items, to up charge us further, these were the only things broken. They left without explaining when the move would arrive, despite my asking. I called the movers for an update after 10 days, and was told my belongings were sitting in storage, while they waited on a truck. The movers then blocked my number. My belongings showed up after three weeks, the driver came in an 18 wheel semi truck, and threatened to charge another $1000 because he couldnt turn around his semi truck. We were forced to Zelle multiple different companies including 1st Start Movers, Dependable Moving, and ***** moving and Storage. After delivery, the driver threw the contract at me to sign while complaining about the tip I gave him. Both of our tvs are broken, everything in the box the movers packaged is destroyed, our high value items are missing, the scammers use 4 different sister companies no one will return my calls or my money
Business Response
Date: 01/02/2024
*******,
I appreciate your feedback and apologize for any dissatisfaction you may have experienced during your recent move. At our company, we strive to ensure transparency and clarity in our processes to provide our customers with accurate pricing and reliable service.
To address your concerns, we request detailed inventories from our customers as the size of the inventory directly influences the overall cost of the move. Your quoted price is based on the total volume and may include additional charges such as packing services. Upon reviewing the records from your move, it was noted that you disclosed 51 pieces during the inventory process. However, the driver recorded 116 pieces on the inventory list during pickup. Additionally, the only packing supplies documented are 2 TV boxes.
We want to assist you in resolving any issues related to damaged items. Our records indicate no request to file a claim for damaged items with the carrier's insurance. To expedite this process, we kindly urge you to reach out to our customer service department promptly. It is essential to initiate this procedure within a specific timeframe from the delivery date.
Regarding cancellation requests, our policy requires them to be completed within 72 hours from the time of booking, unless it falls within 5 business days of the move date. This timeframe ensures eligibility for a refund of the deposit. We emphasize that our cancellation policy is explained and disclosed both during the booking process and on our website.
The driver, at the time of pickup, requested a First Available Delivery Date and provided a delivery disclosure detailing the anticipated timeframe for delivery. It's important to note that the companies you mentioned are sister companies under the same main umbrella corporation. The final segment of your move was handled by a separate leg of our organization.
We value your feedback and the opportunity to address your concerns. Please contact our customer service team to initiate the claims process and discuss any further details regarding your move.
Customer Answer
Date: 01/02/2024

Complaint: 21018156

I am rejecting this response because:
Attached is my contract with 46 pieces documented. Again, I was under the quoted 51 pieces. Im certain the company did not record that they packaged up my items, to ensure they would not be liable for the damage they caused, given how shady all parties have been throughout the process, that makes perfect sense to me. I can not get ahold of their company, and will gladly contact 3 Brothers again, provided your customer service department doesnt hang up on me again. Your cancellation policy is highlighted but your salespeople lie, if all information had been relayed appropriately I would not have been up charged $1000 and would not have wanted to cancel. Regardless an apology for the behavior of your customer service department is warranted. Feel free to review the recorded calls. The driver requested a first available date and did not provide any further information. If these are all sister companies operating under the same umbrella, I should have never been asked to venmo anyone. A legitimate company should have legitimate billing procedures.

Sincerely,

********************
Business Response
Date: 01/09/2024
As part of our meticulous booking process, the documentation provided for your review includes a comprehensive inventory list. This detailed list, which forms the basis of the estimate, is presented for your approval. During the ***************** call conducted a few days before your scheduled pickup, our aim was to ensure an up-to-date inventory for our local crew.
It's important to highlight that during this call, there was no mention of missing items. The only item discussed was a live plant, and we regret to inform you that, in accordance with ***** & ********** of *********** regulations, transporting live plants across state lines is not permissible.
If certain items were not disclosed to 3 Brothers Moving & Storage either during the initial booking or the ***************** call, we unfortunately had no way of knowing to include these items in the initial quote.
Additionally, regarding the nondisclosure of the delivery date by the driver, please refer to the attached signed paperwork. The driver received this documentation at the time of paperwork, acknowledging the disclosure of this information.
Customer Answer
Date: 01/10/2024

Complaint: 21018156

I am rejecting this response because:
What on earth is that response? Meticulous is quite the wrong word to use. You contacted me the day prior to confirm the date, you did not discuss any of the items to be picked up. Again, please confirm based on the contract that I had 46 items, not 51, and certainly not the 118 that the moving company lied to you about. I will be happy to add another photo of my contract, which the company left the date off of. No timeline was discussed aside from the first date of availability. I have no idea what you mean by missing items during the call to confirm the pickup date, my only question was if I could bring a plant, to which I was told no. Not entirely certain how that comes into play in your joke of a response. You are not trying to come up with a solution for a paying customer who was scammed out of nearly ********************** grand. If this is a sister company, how is it that over the phone, ******************* told me verbatim: unless you bring a riding lawn mower, motorcycle, or baby grand piano, we will not adjust your rate, this is a binding contract feel free to review the hour long call we had while I asked every question I could think of to ensure I would not be in the exact scenario I am currently in. You record all your calls for quality assurance purposes, right? You also allowed the delivery to be made by one person, not the 3 people advertised, so of course items were damaged. You also did not communicate the driver would arrive in an eighteen wheel semi-truck. So I was threatened with an additional up charge because the driver didnt know how to back up said semi-truck and was worried he would get stuck. Now following the dumpster fire that 3 Brothers and its sister companies have created, I have been trying to get in touch with your customer service department for over a week, and no one will pick up the phone. ********************* confirmed via email she would be in touch on January 3rd, guess who never called me? I thought 3 Brothers offered 24/7 support? Your business should be shut down, and I request a full refund as the services were not as described and are a total scam.

Sincerely,

********************
Customer Answer
Date: 01/16/2024
This was my last hope for justice from this company. How could this complaint be closed? I am deeply disappointed. Why was this closed?
Initial Complaint
Date:12/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 2 2023, I signed a contract to have them move our goods from ** to GA. They asked for an initial deposit to be able to start getting everything scheduled. I originally paid by check. They said the check bounced and asked me to pay another way. I then paid them the $750 deposit by *****. On November 3 2023, the check cleared and they took another $750 from me. Every time I reached out to customer service, they said it would be applied to the final bill due at delivery. My goods were delivered on 14 November at 10pm. They refused to take the $759 off our final bill stating that if I did not pay the full payment due at delivery that they would be leaving with my stuff. **************** was not open because they were delivering at 10pm. So when I called customer service on 16 November, to find out where my money was, they said they were mailing a check. It is now 14 December. I have reached out to customer service numerous times and have gotten nothing back from them. I just want my $750 back that they illegally took from me.
Business Response
Date: 12/27/2023
******,
I apologize for the confusion due to misinformation provided to us on behalf of the bank. We are in the process of rectifying and issuing a refund for the amount of the over payment. Please ensure that the we have the correct address to mail the check to by emailing *********************************************************
Initial Complaint
Date:12/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 26, 2023 I had called 3 Brothers Moving and Storage to get a price quote to see how much it would cost for them to help me move. ***************** got my budget and said let me talk with my manager and see what I can do for you. He said he can match my budget and I have to pay partial now and then the rest upon pick up. Which I agreed to. On December 9, ******************************************************************************************************************** $8,000 to pack everything up and move me. I said that's not what I was told and said that I had already paid the company and the gentleman said no you put a deposit down for the truck now you have to pay me. I called the 3 brothers moving company to ask what was going on and they said that's it's in your contract and that I have to pay them what they are asking. Later on that day that sent me text messages that I own **** cubic feet of truck that I only have to pay for pick up which is $2000 dollars and then $2000 at delivery. I told them what the mover had said and they stopped messaging me and I haven't heard back from them.
Business Response
Date: 12/13/2023
During the booking process and in the documentation provided, we clearly outline our payment structure, which consists of three installments: the initial deposit, a partial payment of the remaining balance at the time of pickup, and the final payment upon delivery before unloading. It is our commitment to transparency and ensuring our customers are well-informed about the financial aspects of their move.
Regarding the total cost estimate, it is determined by the volume of the items designated for ************** well as any applicable accessorial charges. The original estimate, based on an inventory of 57 pieces, was provided to you initially. However, during the ***************** call before the pickup, you disclosed an increased inventory of 77 pieces, resulting in a total cubic footage of ****, up from the initial 714 cubic feet.
Consequently, this adjustment in volume has led to a revised estimate of $7359, compared to the original $3800, reflecting the increased space requirements. We want to emphasize that our estimates are based on the information provided to us, and any additions or modifications to the inventory during the pickup may result in additional charges. It is crucial for our drivers to assess and account for any extra items or larger items not previously disclosed to ensure accurate billing and a smooth moving process for all parties involved. We appreciate your understanding and cooperation in maintaining the accuracy of the moving details.
7. AS THE CUSTOMER, I AGREE TO PAY THE ***** CHARGES FOR THE MOVING COORDINATOR SERVICES TO BE PROVIDED BY 3 BROTHERS MOVING & STORAGE LLC. I UNDERSTAND AND AGREE THAT MY DEPOSIT/FEE REPRESENTS ONLY A PORTION OF MY ***** ESTIMATED SERVICE CHARGES, FOR SCHEDULING AND ROUTING PURPOSES. MY DEPOSIT/FEE IS NON REFUNDABLE AFTER PLACING THE RESERVATION FOR SCHEDULING PURPOSES. ALL REQUESTS TO CHANGE MY PICK UP DATE, OR PLACE THE MOVE ON HOLD, MUST BE MADE AT LEAST 5 BUSINESS DAYS (SATURDAY, SUNDAYS AND HOLIDAYS EXCEPTED) PRIOR TO THE PACK OR LOAD DATE (WHICHEVER APPLIES) LISTED ABOVE. I AM ONLY *********** RECEIVE A CREDIT OF MY DEPOSIT FOR A FUTURE INTERSTATE MOVE WHICH I MUST USE WITHIN A 24 MONTH PERIOD FROM THE DATE OF MY ORIGINAL RESERVATION. ALL DEPOSITS WILL SHOW ON YOUR BILLING CYCLE UNDER 3 BROTHERS MOVING & STORAGE LLC.
9. CUSTOMER HAS ELECTED A "BINDING TO NOT EXCEED" *****, THE ***** COST WILL NOT EXCEED THE ESTIMATED AMOUNT; PROVIDED, HOWEVER THAT CUSTOMER PROVIDES 3 ********************************************* & ******************** LLC WITH AN ACCURATE DESCRIPTION OF THE ***** TO BE MOVED AND THE SERVICES TO BE PERFORMED. CUSTOMER HAS REQUESTED TO HAVE AN ESTIMATE PROVIDED FOR HIS/HER HOUSEHOLD GOODS RELOCATION, IN ACCORDANCE WITH 49 CFR 371.113(C)(1), CUSTOMER AGREES TO WAIVE A PHYSICAL SURVEY OF THE HOUSEHOLD GOODS, AND ALTERNATIVELY AGREES TO RECEIVE A BINDING TO NOT EXCEED ESTIMATE BASED UPON THE SHIPPER PROVIDED ITEM LIST OF PROPERTY TO BE TRANSPORTED. IF ANY ADDITIONAL PIECES, PACKING SERVICES, WEIGHT OR LABOR SERVICES ARE ADDED AT THE ORIGIN OR DESTINATION TO THOSE QUOTED, THE CUSTOMER SHALL BE CHARGED FOR THESE SERVICES AT THE GOVERNING TARIFF RATES. CUSTOMER UNDERSTANDS THAT 3 ********************************************* & ******************** LLC HAS A **** LBS MINIMUM ON ALL SHIPMENTS. ANY SHIPMENT BELOW **** LBS. WILL BE CHARGED AT THE **** LBS RATE. THE ***** INCLUDES ALL FUEL SURCHARGES, TOLLS, LOAD AND UNLOAD, BASIC DISASSEMBLY AND REASSEMBLY OF STANDARD FURNITURE *****, UP TO 75 FEET OF LONG CARRY AT ORIGIN AND DESTINATION AND 1 FLIGHTS OF STAIRS. ELABORATE FURNITURE ***** THAT NEED TO BE DISASSEMBLED AND/OR REASSEMBLED MAY REQUIRE 3RD PARTY SERVICING OR ADDITIONAL LABOR AND SHOULD BE DISCLOSED TO YOUR ESTIMATOR AND INCLUDED IN YOUR ESTIMATE. DISCONNECTING AND/OR RECONNECTING OF APPLIANCES IS NOT INCLUDED IN THE *****. REASSEMBLY IS SUBJECT TO THE AVAILABILITY OF TOOLS AND/OR ALL PARTIES BEING AVAILABLE. THE PACKING AND UNPACKING OF BOXES IS ONLY INCLUDED IN THE ***** IF IT IS ITEMIZED IN THE PACKING AND UNPACKING SECTION OF YOUR ESTIMATE; ALL MATERIALS/LABOR FOR UNDISCLOSED ***** WILL BE EXTRA.
Initial Complaint
Date:12/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
9/30/23 3 Brothers Moving & Storage was scheduled to come between 2 & 6 to pack & move my belongings. After 3 calls telling me they were being delayed they showed up at 9:30pm. My friends came by to stay with me as this was not the normal time for a moving company to show up. I tried to call ********************************************** but didn't get anyone. My friends agreed with me they didn't have enough room on the ************ used my room on the previous families. 4 young boys showed up & they tell me I have more items than they have room. I was informed I would have to pay more money. I asked if they could come back the following day it was late. They said if they leave they won't be back. I had gone over my house contents (house is 748 sq ft) with ********************* (from the company) including outdoor furniture and garage contents. I asked ***** if they had someone to come out to look over everything beforehand to make sure ****** had gotten the amount of items to fit in the truck correctly. He said no they don't do that. Also, I had gone over the contents of my house with *********************** of 3 Brothers. I told ************* I hadn't packed the ************** said they would have boxes and bubble wrap for it. They both assured me my items would be wrapped & packaged with care & they would have room. ************* told me they store items for 31 days at no charge. One young man took the truck & went to get food for the 4 of them. The other 3 boys stood around they said the tape was on the truck. When the driver came back they ate & left the food wrappings all over the kitchen. Then they needed to use the restroom. I let them use the restroom. The one that was in charge was in there for a long ******** could see through a crack in the door he was on his knees cleaning his ears with my Qtips, which I found in the garbage can in the bathroom (I had emptied it for packing). My kitchen items were put in shopping bags, wrapped in my towels & put in my laundry basket. I said you are supposed to be packing these things. I was told they take everything to a warehouse & pack it there. What?!!! I told them I have never been packed that way & this doesn't sound right. They ignored me. It's getting later & they are getting tired. They broke several things. I asked what else was on the ********* was told garbage. I said a truck full of garbage & was ignored. I asked where is the checklist? One young man said the other one had it. I said he doesn't because I had asked him. I said how do you know what are my things & was told they are labeling everything. I said, you haven't put one label on anything. He just walked away from me. I paid for ************** wrap which the young men had 1 roll of bubble wrap. They left so many things behind. I had to tell them you haven't loaded my mattress and frame. They just took it out & I said you are supposed to wrap it I paid for that. I was told they would wrap it outside before they put it on the truck. I watched from the ************* just put it on the truck without wrapping it. They left at 4:30am & when I say they left they didn't say they were done they just left. I heard the truck leave. I had to give away a lot of my possessions. Outdoor furniture, rugs, lamps, pictures, etc. I had to rent a bigger vehicle for my drive & pack what I could carry. I couldn't bring everything they left behind with me. I felt because I'm a senior citizen that they could tell me anything. I felt bullied & pressured. I still don't have my things. I have called daily & get yelled at by ***. I have given my new address to *** several times & to ****. He said the company driving my things to me is Port City Moving then he said it was ************* don't use them very often. I said they are awful & he said they need to be told how they are so they won't use them again. I asked how does that help me now?? He tells me I'll get my things when I get them. *********************************************** are a joke. Just front men to take your money. I'll bet the company isn't even veteran owned like ***** said they are. I have left so many messages for updates on my things & no one calls back. They cashed my check on 10/23/23. ********************* told me I was looking at a total of $5070.00. I have paid them $8247.90. I feel when they ********** my things they will try to get more money from me which I don't have. I have no bed or chair. I have been eating on plastic ware. There is no humanity with this company. When they respond they will make sure they look good & that I am at fault. Bottom line is they have my things or they have given them to the wrong person. I've been mistreated & I want restitution. I don't feel I owe them anymore money. They need to reimburse me for all this. I went with 3 ********************************************* in good faith. I trusted them with my belongings for my retirement move; the next chapter of my ******** have lost my faith.
Business Response
Date: 12/26/2023
I sincerely apologize for any inconvenience you experienced due to the perceived delay in shipping. After carefully reviewing your case, it appears that the scheduled payment for delivery was post-dated until the 24th. Consequently, the delivery process commenced after this date, and during that period, you were able to utilize the 30 days of free storage, as outlined in the agreement.
It's important to note that, in accordance with the contract and ***** regulations, there is a 30-business-day window from the First Available Delivery Date (FADD) for the completion of the delivery process. This timeframe is standard practice in the industry.
Regarding the additional costs incurred at the time of pickup, the final charges are contingent upon the actual space occupied within the truck. If there were undisclosed items or items larger than standard-sized furniture, necessitating extra space or incurring accessorial charges, these charges are assessed by the driver during pickup. This approach is aligned with industry standards, where service providers adjust charges based on the actual services rendered when the scope of work exceeds the initial estimate.
Concerning your other grievances, there is no record of issues reported during the pickup, such as incorrectly packaged items or the need to file a claim for damaged goods. If you wish to file a claim with the carrier's claim provider, please contact our customer service team, who will assist you in obtaining the necessary information.
We value your feedback and are committed to addressing any concerns you may have. Thank you for bringing these matters to our attention, and we appreciate your understanding in resolving these issues. If you require further assistance, please don't hesitate to contact our customer service team, who will be happy to assist you.
Customer Answer
Date: 12/27/2023

Complaint: 20980421

I am rejecting this response because: The check was dated for 10/21/2023 & they cashed it on 10/23/2023 they don't have that information correct. I have called numerous times to file complaints about the packing of my belongings & can never get a person. I have left many messages. They never addressed that ******* said they take the items to a warehouse to repackage. I just can't believe their ridiculous response. I still haven't received my belongings but they cashed the check. They can state this time frame and that time frame & DOT rules but it doesn't hide the fact that they haven't done their job. I don't have my belongings. I did let their customer service know about everything that happened & they never respond because I have to leave messages. Their response from my complaint doesn't address anything or resolve anything. The overwhelming stress this has caused is terrible.
Please BBB can you help?

Sincerely,

*******************
Business Response
Date: 01/11/2024
We have received confirmation that the items have been successfully delivered by the carrier. Any compensation related to the delayed delivery will be processed directly through the carrier. Should you require any additional assistance, please do not hesitate to contact our customer service team. We remain at your disposal to address any further inquiries or concerns you may have.
Customer Answer
Date: 01/22/2024

Complaint: 20980421

I am rejecting this response because: My items may have been delivered but so many things were broken. Things that can't be replaced. I told you they put my things in shopping bags & put them on the truck. That's how they were delivered to me. I am missing so many things. I want my money back. You're not even addressing the items they left behind. I had to rent a larger vehicle to bring what I could. I had to give away so many things. Nothing about this move happened the way *********************** told me. I trusted 3 Brothers to move my things & I was assured by *********************** that my things would be protected. The mattress which I told you left my house without any wrapping came off the truck dirty & without the protective plastic that *********************** said it would be put in. Wrapping which I paid for. No one would sleep on that. You should be ashamed of yourself. Telling me to get my money back from the driver. He wouldn't deliver until I gave him money & you know that's how they work. Get money from the driver, you're ridiculous. The driver texted me half of a receipt. I asked him to resend & got a different one. I never received the emailed one he sent. The driver did tell me that **************** is out of business. 3 Brothers hired these movers. They are your responsibility. You telling me to contact customer service you're at my disposal. Just Stop It! There is no customer service with 3 ********************** they just take your money & tell you that you owe more. When I called your so-called customer service I never got anyone or no one helped just gave me another number to call. No one should have had to wait as long as I did for their things & to have them come in the condition they did. The scam your company pulled in WA for more money was in inexcusable.

Sincerely,

*******************
Business Response
Date: 02/01/2024
I sincerely apologize for the inconvenience caused by the atypical delivery spread you experienced. Your satisfaction is of utmost importance to us.
Upon thorough investigation, we regret to inform you that Port City, the carrier involved in your move, no longer meets our stringent standards, and we have terminated our association with them. It is crucial for carriers in our network to be bonded and active with the ****** and unfortunately, Port City failed to meet these criteria.
As stipulated in the Bill of Lading you signed at pickup, any time spent beyond the specified delivery timeframe entitles you to reimbursement from the carrier. The necessary details regarding this process are outlined in the paperwork provided during pickup. If you require assistance in filing a claim, our dedicated **************** team is ready to provide support.
Additionally, it is emphasized in the Bill of Lading that the driver must be compensated before unloading the items. For any claims related to damages or missing items, we kindly request you to submit them to the carrier's claims processor. If you haven't already done so, please reach out to our **************** team, who will guide you through the process of filing a claim.
Once again, we extend our sincere apologies for the inconvenience you've experienced. Your satisfaction is our priority, and we are committed to assisting you through the resolution process. If you have any further concerns or questions, please do not hesitate to contact us.
Customer Answer
Date: 02/05/2024

Complaint: 20980421

I am rejecting this response because:
My items have arrived & that seems to be all you (3 Brother's Moving & Storage) care about. You don't address the broken, damaged & missing items. This whole moving situation started out with the company **************** which you hired, not me. I was always lead to believe from *********************** that I was hiring 3 Brother's Moving & Storage. After 3 times letting me know they were going to be late they show up at 9:30 at night. They truck was full from the other pickups they took instead of coming to my home. Then they tell me they don't have enough room & I have to pay extra money. How does that make sense. I asked them to come back the next day. They young boys said if they leave they won't be back & if I don't pay they will leave. The whole time I am discussing this with the one boy they others are putting my things on the truck. I felt bullied & they knew my house was sold & I needed to vacate for the new owners. They used my bathroom & took liberties using my Q-tips. They smoked weed which I'm pretty sure isn't allowed on the job. Per your words "we regret to inform you that Port City, the carrier involved in your move, no longer meets our stringent standards, and we have terminated our association with them. It is crucial for carriers in our network to be bonded and active with the ****** and unfortunately, Port City failed to meet these criteria." YOU HIRED THEM NOT ME!!!!! Now your telling me to get my money back from them. How convenient for you. You are just as bad as them if not worse. I have lost so much. All the items they didn't take & then they just left. Never even said they were done they just left. I was mistreated & so were my items. There was nothing professional about this nightmare with your company 3 Brother's Moving & Storage. I contacted your so-called customer service & I spoke with *******. She said she was writing down everything I was telling her about how **************** were. I never heard back from her. And, you tell me to contact you if I need anything further. You also told me to get my money back from the driver but tell me they are to be paid before they unload. It doesn't take 3 months to deliver belongings. I am a senior citizen who has been taken advantage of & bullied. You need to make this right. Give me my money back. I have lost items & damaged items & the awful treatment I have received. You hired ****************!!!! NOT ME!! I hired 3 Brother's Moving & Storage in good faith. I was lied to. I went to the police department here & Officer ****** called to find out where my things were & was given the run around like I was. This has been a nightmare. You hired a company that was awful which isn't my fault. Own up to your responsibility. I want my money back!!

Sincerely,

*******************
Business Response
Date: 02/14/2024
As previously stated all claims for damaged or missing items must be handled thru the carrier. The party that physically handled your goods must process the claim thru their insurer.
Customer Answer
Date: 02/15/2024

Complaint: 20980421

I am rejecting this response because:
You have told me this carrier (****************) who was hired & fired by you (3 Brother's Moving & Storage). You are a terrible company. I hired 3 Brother's Moving & storage to move my items. You sent **************** who charged me more money saying there wasn't room when they loaded several other households prior to coming to my house which they came at 9:30pm and they left many items of mine behind. They charged for more room but there wasn't any or they wouldn't have left items behind. Items are broken, damaged or missing on arrival. I feel very strongly that 3 Brother's Moving & Storage owes me reimbursement. You can get it back from ****************. I was mistreated & bullied. I can't believe your ridiculous responses. You lack customer service.

Sincerely,

*******************
Business Response
Date: 03/14/2024
As required you were informed that we are a moving broker and the local carriers information at the time of booking. It has not been previously disclosed to us that you needed to file a claim for damaged or missing items. Please reach out to customer service as we will be able to provide you with the claims information for the carrier.
Customer Answer
Date: 03/15/2024

Complaint: 20980421

I am rejecting this response because: I feel 3 Brother's is not providing any customer service. They are passing this off. NO! 3 Brothers you hired **************** & should have checked their credentials. I still say I was lead to believe I was working with 3 Brothers no one else. How am I to get my money back from **************** when they are out of business & you yourself said you have dissolved working with them. You know they are awful & you are leaving me to get my money back from them?! NO! I want the $6k I gave them. It was an awful experience that night they came. First coming at 9:00 pm & didn't have packing supplies, told me they didn't have room on the truck. They had loaded 3 families before they came to me. I was scheduled for 2-5 pm time for pickup. They broke things, the boy that was in my bathroom using my cosmetics. *********************** of 3 Brothers said they would wrap my mattress in plastic & then box it. I was charged for that. I asked where is the packing material for the mattress as they were taking my mattress out to the truck & they said they would pack it up outside. I watched them & they didn't, they just put it on the truck without wrapping it. My neighbors came & stayed with me because of the late hour & the way the boys were bullying me. (They left at 4:30am without a word.) The more questions I asked the ***** they got & rougher with my belongings. They charged me more money saying it was for more room. How could that be? They didn't get more room. They left behind so many items of mine & never said they were leaving. They just left. Now I leaving in 2 days for another state & I've to rent a larger vehicle & take what I could with me. I had to leave 2 duraflame heaters, 2 lamps, a portable air conditioner, a patio gliders, garden pots, rugs, pictures, mirrors, dishes, etc. They used my shopping bags to pack my belongings not boxes & packing wrap. I've pictures of the damage.
3 Brothers you should own up to the fact that this is your fault. I am a senior citizen who was mistreated by you & the company you hired. I'm asking for the $6k back. That won't even touch the cost of everything I endured & the mistreatment from all involved.

Sincerely,

*******************
Business Response
Date: 03/25/2024
As reiterated earlier, any financial compensation must be sought directly through the carrier's designated claims provider. It is imperative that all claims are submitted promptly, within a specified timeframe following the delivery of goods.
Customer Answer
Date: 04/04/2024

Complaint: 20980421

I am rejecting this response because: You have told me that you no longer have **************** as your employee. Therefore, I am requesting my money back from you. You hired them. They aren't answering their phone. This mess is your responsibility as ******************. I have been mistreated by 3 Brothers & ****************. My whole experience with your company has been a nightmare. I have neighbors who witnessed this behavior. My items were packaged poorly & many things never got to me. I was told you are in a battle with **************** over the way they handled my move. Act like the parent company you are supposed to be & refund my money for all my pain & suffering. I hope the BBB can recommend an attorney.

Sincerely,

*******************
Initial Complaint
Date:11/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 07/26/2023 I signed a moving estimate with 3 Moving ********************************************* for $3,286.90 for a 10/12/2023 move. Quote # is S1866077, I then signed a *** with EJ Relocations LLC, the carrier. I knew my inventory would change, and was told I could update it up until a week before my move. When I tried to complete that update on Oct 3 I did not hear from them for 3 days, and became very concerned about their business practices. All of the communication with them is outlined in my attached document which I sent to them on 10/27/2023. 2 days before my scheduled move, on 10/10/2023 I finally had a phone call with someone at 3 brothers to review my inventory again. My inventory had changed so I did expect an increase of 82% to $7,011.60, and then another $1,000 increase by the carrier (who stated 3 bros should not have charged me for packing and they had to also charge as they should get 100% of long carry fees and packing services) on the move day 10/12. I don't have paperwork with final volume, but I am owed a refund from 3 bros for long carry and materials. The carrier packed inventory never changed and materials but 3 bros increased from $400 to $1,228.50. They are not honoring the "do not exceed" clause for any portion of that not used. The carrier only used $510 per their paperwork so 3 brothers owes me at least $718.50. I have requested this from them and provided them my attached complaint but they responded that the charges are valid and they will not refund me. They also stated that the *** with the carrier makes my contract with 3 brothers void. I am now trying to claim damages through movingclaims.net and they have told me that the *** # (*******) is not valid. Despite multiple attempts to escalate within 3 brothers and be contacted by senior management or ownership, I have not had any opportunity to speak directly with anyone but their customer service lead. The emails are too large to upload but I can provide copies if needed.
Customer Answer
Date: 11/29/2023
Hello, when I submitted my complaint, I hadn't yet filed my claim for damages. I wanted to handle that separately as I thought that was handled by the carrier, not the broker (3 brothers). However, the broker is who gave me the link to the third party who handles it for them "Moving Claims.net" I started the process at movingclaims.net and they asked for the carrier name and ***# I submitted that but they said they have no record of my carrier and to provide their information again along with the broker information. The *** number I provided is the one listed on my Bill of Lading with the carrier: EJ Relocations LLC ****** No: ******* ICC/MC No: *******. I also sent them this information: 3 Brothers Moving & Storage has the following for *** No: ******* and MC No: *******. In the meantime, I asked 3 brothers for EJ's contact information since their phone number on both their BOL and their website does not work. Several weeks ago 3 Brothers **************** said they thought **'s phone system was "down." However, despite many more requests I still haven't received any other contact information or a response to this question from 3 Brothers. Today, the day after I responded to movingclaims.net, which I forwarded to 3 brothers and asked them to help, I received a response from movingclaims.net that "we will no longer be processing your claim on behalf of your moving provider. Our service agreement with your moving provider has been terminated. As a result, we are unable to proceed with the processing of your claim and must transfer it back to your carrier, who is responsible for handling it."
Business Response
Date: 12/13/2023
The carrier has 21 business days from your first available delivery date to deliver your items. They are well within their delivery window and I do apologize if that was not made clear to you. We are not the carrier, so we will typically let you know the drivers can go 500 miles a day for transit. The carriers paperwork does, how ever, state the time frame of up to 21 business days.

I see your original inventory and the updated one via quality assurance. It looks like about 20 furntiure pieces were added. Now, we have you sign for your inventory when you sign the contract so we can insure we have it in there correctly. Were humans on both ends so of course errors can occur and thats why we do a quality assurance call prior to pick up. Also, customers typically have final box counts and additional changes.

Now, overall your price increased on QA due to the addition of items and packing services.
We can see this was a legitimate estimation because the carrier than needed even more space on site.
The carrier stated to us that they discounted the additional so the revised only went up about $600 compared to your contract after QA. Our contract is an ESTIMATE and all final cubic feet and packing will be assessed on site by the carrier. I do not think anything was quoted incorrectly for you. We do not account for non stackable, bulky or additional items, so that will still be considered once the movers arrive. We have not yet received your paperwork back from the carrier so the increase Im discussing is just what the carrier informed me.

When Ej Relo was experiencing phone issues we did update you any time you reached out with concerns or questions. We were able to get your delivery information and let you know when it was going into transit.

Your move went up a total cost of $655. The charges were legitimate. We can not offer a refund. The deposit payments are part of the total cost of your move if you look at the break down of your contract. They are used to reserve the truck, crew, dates, and space all of which were rendered services.
Initial Complaint
Date:11/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Made the transaction about a week before my move (was packed Nov, 10). I decided to switch moving companies last minute. Three brothers promised me everything I wanted which was a lower quote and a guaranteed delivery time window that would work with all my plans. Salesman completely lied about everything. I paid a $2500 deposit in good faith thinking they would take care of me, once they had my money I couldnt get an answer or help from anyone. The moving company that arrived told me it would be 2k more than what I was originally quoted. The day of what I was told to be delivery, the only people that would take my call was customer service and they also lied to me about when my stuff would be arriving, then stopped taking my calls and refused to help me, It is almost ********************************************************************** where EVERYTHING I have is or when it will be coming to **** feel completely taken advantage of and lied to. I demand a refund because 3 brothers did not hold up their end of the agreement and blatantly lied to my face and made false promises to get a sale.
Business Response
Date: 12/04/2023
While our local carriers work their hardest to get the customers household goods delivered by the first available delivery date this is not always possible due to the logistical factors. It is indicated that the customer was picked up on 11/10 and as per the ***** guidelines the delivery timeframe is best case 4 business days worst case 21 business days. While we understand that customers wish to have their belongings right away after pickup unfortunately due to logistical and legal factors it can take a few days. Delivery took place during the week of the 20th of November well within the time frame. Customers are able to request expedited delivery services for an additional cost. As explained we are unable to guarantee any dates for delivery as issues could arise and cause a delay.

14. ALL PICKUP, LOAD AND/OR DELIVERY DATES ARE ONLY ESTIMATES. ANY TIME FRAMES GIVEN FOR PICK UP AND/OR DELIVERY ARE ESTIMATED TIMES OF ARRIVAL ONLY AND ARE SUBJECT TO CHANGE. 3 BROTHERS MOVING & STORAGE LLC WILL NOT BE RESPONSIBLE FOR LOSS OR DAMAGES INCURRED BY UNAVOIDABLE DELAY. 3 BROTHERS MOVING & STORAGE LLC WILL ACT ON THE BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THERE ARE ABSOLUTELY NO GUARANTEES MADE, EXPRESSED OR IMPLIED REGARDING PACK, LOAD, AND/OR DELIVERY DATES.
Customer Answer
Date: 12/04/2023

Complaint: 20908086

I am rejecting this response because:
I understand what the guidelines say. I would like you to pull the phone calls with my sales rep because he guaranteed me certain days of delivery to get my buisness. I then made travel plans based on his promises and was expecting my stuff. Because of this I had to spend MORE money on an air mattress, things for work, kitchen items, to name a couple.
Also your local companies charged me about 3k more than what I was quoted by him as well.

Sincerely,

*****************************
Business Response
Date: 01/11/2024
We strive to provide a reliable estimation of delivery time frames; however, it is regrettably challenging for us to specify an exact delivery schedule during the booking process. The variability in delivery times arises from real-world logistical challenges, including but not limited to weather conditions and mechanical issues. Our dedicated team diligently endeavors to expedite the dispatch of items. It is imperative to note that the indicated dates are not intended as guarantees but rather as approximations, reflecting our commitment to transparency and acknowledging the inherent uncertainties associated with the delivery process.
Customer Answer
Date: 01/16/2024

Complaint: 20908086

I am rejecting this response because:
You say youre dedicated to transparency, however that was not my experience. Your sales rep lied to get the sale. Thats not transparency. I would have been okay with the wait times, if it were explained to **** initially. I would have planned much differently to avoid the issues I ran into.
Sincerely,

*****************************
Business Response
Date: 01/23/2024
As previously stated we can only give estimated times. We are unable to give 100% guarantable dates as everything is subject to a lot of variable factors that can affect the outcome of the delivery.
Customer Answer
Date: 01/23/2024

Complaint: 20908086

I am rejecting this response because:

Well your sales rep did guarantee me a day after pestering me into using your company.

Sincerely,

*****************************
Initial Complaint
Date:11/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed a contract with ****, who told me the movers would be at my pickup location on 11/16/2023, with a backup date of 11/16/2023, in case of inclement weather. ****, assured me that the movers would be there November 15th and the only way the date could possibly change is if they had inclement weather.When they contacted me about the pickup date, they changed it to 11/16. When I inquired about changing the date to the 16th they told me they gave me two dates for a reason. I explained to them that we were told, both myself and my aunt, that the pickup date would be the 15th, unless there was inclement weather, which there was not.I called the company and I spoke with ******* who was very rude and told me that it is not up to **** to schedule the date only to give me a choice of dates and if I couldn't do it on the 16th then they would have to charge me another $500 to change the date to a different day. I explained to her that my aunt is 83 years old and could not be at the address on Thursday the 16th because she had changed her doctor's ************ to Thursday the 16th, as we were told the pickup date would be Wednesday November 15th. ******* then told me that this is my problem and I was not going to get any of my refund back even though, they did nothing at all except book my appointment. I'm very disappointed with this company. I truly thought they would be better than this.I also reached out to **** several times, since he was the one that gave us the original date of November 15th, but never got a returned call from him.They insisted on me Zelling them the money. I'm just very disappointed with this company for keeping my entire $500 deposit.I feel as though this company totally took advantage of me and that this is a complete scam.Anything you can do to help me I would truly appreciate it, as, I still have to find a moving company to complete this. Thank you for taking the time to hear my complaint.
Customer Answer
Date: 11/28/2023

Hello:
After careful consideration, BBB is unable to publish the customer review submitted.
The reasons include, but are not limited to, the following:
the customer did not verify their email address;
customer asked ******************** to remove the review;
consumer filed a complaint;
the review is not from a consumer of the business;
the review is not about an interaction with the business;
the review contains sensitive information;
the review contains inappropriate language;
the reviewer provided a false or incomplete name;
consumer has posted a duplicate review;
the review is not about the correct business;
company is no longer operating or in business;
the review is based on employer/employee interaction;
unverifiable information
If you believe this is an error, please contact us.
For more information on BBB Customer Reviews please click or tap below:
***********************************************************
Regards,
Better Business Bureau
***********************************

I received this yesterday, and I'm very disappointed. I just don't want someone else to be scammed the way that I was. Please reconsider posting my complaint and let me know what you need from me so that it can be posted.
Please let me know what I need to do so that this complained can be filed. I do not want someone else to get scammed the way that I did. Please let me know how I can rectify this. Thank you so much.

Sincerely,
********************;

Business Response
Date: 12/09/2023
****,
During the booking process, we communicated a 2-day pickup window. Our carriers strive to complete the service on the first day of this window, but logistical constraints may occasionally necessitate adjustments. Unfortunately, we cannot guarantee a specific day for pickup, as it is contingent on the carriers' schedule.
Additionally, if you opt to change the move date within 5 business days, an extra fee applies. It's important to note that when discussing this with ***************** you chose to cancel the entire move. Should the cancellation occur beyond the initial 3-day window from booking, the deposit becomes nonrefundable but remains usable for a future move within the next 24 months.

14. ALL PICKUP, LOAD AND/OR DELIVERY DATES ARE ONLY ESTIMATES. ANY TIME FRAMES GIVEN FOR PICK UP AND/OR DELIVERY ARE ESTIMATED TIMES OF ARRIVAL ONLY AND ARE SUBJECT TO CHANGE. 3 BROTHERS MOVING & STORAGE LLC WILL NOT BE RESPONSIBLE FOR LOSS OR DAMAGES INCURRED BY UNAVOIDABLE DELAY. 3 BROTHERS MOVING & STORAGE LLC WILL ACT ON THE BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THERE ARE ABSOLUTELY NO GUARANTEES MADE, EXPRESSED OR IMPLIED REGARDING PACK, LOAD, AND/OR DELIVERY DATES.
This estimate includes the following:

Professional Door-to-Door service.
Expert advice and guidance throughout the course of your move.
Disassembly of all standard furniture required for safe movement at the origin.
Reassembly for all items disassembled by the movers on the day of pick-up at destination.
Wrapping of all furniture with quilted moving blankets.
Itemized inventory indicating condition at origin of items.
Loading & unloading of all goods.
All transportation, taxes, tolls, mileage, and fuel surcharges.
Standard cargo protection up to $10,000 based on **** cents per lb. per article; if selected at the time the estimate is prepared, estimated cost of the full value protection option at varying deductible levels (these are only estimates and the actual cost is determined by your selection on the *************************** of lading according to carrier's tariff).
No elevator charges.
No charge for packing tape and moving pads.
No date change penalties for requests that are made 5 business days prior to the first available pickup date.
Additional fees and *********** Services (if applicable to the move)::
If not included within the agreement, professional packing services are not included. However, it is at the discretion of the mover at the time of pickup to determine if items will require professional packing services. In these instances, additional charges will be applied. These items include but are not limited to the following: televisions, mirrors, glass tabletops, wall art, contents within dresser drawers, etc.
Packing supplies, such as bubble wrap, shrink wrap, boxes, etc. are not included
Items being transported that are non-stackable, are considered Bulky items. A Bulky item charge will apply for those non-stackable items, as deemed by the mover at the time of pickup.
If there is more than one flight of stairs at your origin and (or) destination which require the movers to transport items beyond the first flight, there will be a charge of $75 per additional flight. There will be no charge for the first flight of stairs at either the origin or destination.
Most movers within the 3 BROTHERS MOVING & STORAGE LLC network perform the pickup and delivery using a tractor trailer (18 *******). Drivers must have the ability to park within 75 feet at both the origin and destination points to avoid long carry charges. Depending on the size of the job, long carry charges start at $150.00. If the tractor trailer cannot park within a reasonable distance, shuttle services may be required. ******* services begin at $300.00.
Customer Answer
Date: 12/17/2023

Complaint: 20907134

I am rejecting this response because:

Sincerely,

*********************
Customer Answer
Date: 01/05/2024
I know that they say they give it your day window. They also say that if this is canceled within three business days, you get your money back.
First of all, I was not told that there would be a two-day window. I was told it would be picked up on a specific day by the person who wrote the contract.
Second, they require you to wait 2 weeks before you schedule your pickup. Therefore, you would have no way of knowing that it wasn't going to be picked up on the date you chose until 2 weeks later. It would be impossible for you to cancel for any reason, in 3 days.
This company has very bad reviews, I wish I had read them prior to calling them. This was the first time I have ever hired anyone to move something for me and had no idea that there were actually people/ companies out there. Who do this kind of thing.
I think it is horrible how they scam people, by telling them one thing, and then changing it when they call to actually schedule the day and the pickup.
The person I spoke with originally gave me a day and said that as long as there was no snow on the ground and the weather was good they would be there that day. I got my 83-year-old aunt on the phone to make sure that she could do it this day, she rearranged all of her appointments for the following day so that this could be taken care of on the day we were promised.
When the company sent me the date they were going to pick up and I responded that is not the correct date. They pretty much said to me. Too bad this is the day we can do it and this is the day we're going to do it. I had no recourse but to cancel, my aunt again is 83 years old and she had changed all of her appointments to the day. They wanted to pick it up.
At that point, I felt very uncomfortable using this service , even after they told me that I could use my deposit that I had placed with them within a year to have them move my table. I felt taken advantage of and I felt that I was scammed and lied to from the very beginning.
When I had called to let them know I could not do the pickup on the day that they chose, they were very rude and told me that if I did not do it that day I would have to cancel and they would keep my refund.
I Fair feel this is very unfair and this company is very untrustworthy. They changed the date that was originally given to us by the initial person that we spoke to, we did not change the date.
Business Response
Date: 01/16/2024
When booking and the contract is reviewed before signing the two days are requested. The carriers try their hardest to book on the first day of the window but unfortunately it is not always possible due to their schedule. There are many things that play into factor in the scheduling of the logistics of a move. During the initial call it was explained that there is a possibility that it could be on the second day of the window.
Customer Answer
Date: 01/16/2024

Complaint: 20907134

I am rejecting this response because: I was told by the gentleman who set up my booking that he had to give me two different days; however, he promised it would be on the first day, not the second day and that there would be no issue with my aunt changing her appointments to this second day because the movers would be there on the first day that was promised to me.

Sincerely,

*********************
Customer Answer
Date: 01/16/2024

Complaint: 20907134

I am rejecting this response because: I was told by the gentleman who set up my booking that he had to give me two different days; however, he promised it would be on the first day, not the second day and that there would be no issue with my aunt changing her appointments to this second day because the movers would be there on the first day that was promised to me.

Sincerely,

*********************
Customer Answer
Date: 01/16/2024

Complaint: 20907134

I am rejecting this response because: I was told by the gentleman who set up my booking that he had to give me two different days; however, he promised it would be on the first day, not the second day and that there would be no issue with my aunt changing her appointments to this second day because the movers would be there on the first day that was promised to me.

Sincerely,

*********************
Customer Answer
Date: 01/16/2024

Complaint: 20907134

I am rejecting this response because: I was told by the gentleman who set up my booking that he had to give me two different days; however, he promised it would be on the first day, not the second day and that there would be no issue with my aunt changing her appointments to this second day because the movers would be there on the first day that was promised to me.

Sincerely,

*********************
Customer Answer
Date: 01/16/2024

Complaint: 20907134

I am rejecting this response because: I was told by the gentleman who set up my booking that he had to give me two different days; however, he promised it would be on the first day, not the second day and that there would be no issue with my aunt changing her appointments to this second day because the movers would be there on the first day that was promised to me.

Sincerely,

*********************
Customer Answer
Date: 01/16/2024

Complaint: 20907134

I am rejecting this response because: I was told by the gentleman who set up my booking that he had to give me two different days; however, he promised it would be on the first day, not the second day and that there would be no issue with my aunt changing her appointments to this second day because the movers would be there on the first day that was promised to me.

Sincerely,

*********************
Customer Answer
Date: 01/16/2024

Complaint: 20907134

I am rejecting this response because: I was told by the gentleman who set up my booking that he had to give me two different days; however, he promised it would be on the first day, not the second day and that there would be no issue with my aunt changing her appointments to this second day because the movers would be there on the first day that was promised to me.

Sincerely,

*********************
Customer Answer
Date: 01/16/2024

Complaint: 20907134

I am rejecting this response because: I was told by the gentleman who set up my booking that he had to give me two different days; however, he promised it would be on the first day, not the second day and that there would be no issue with my aunt changing her appointments to this second day because the movers would be there on the first day that was promised to me.

Sincerely,

*********************
Customer Answer
Date: 01/16/2024

Complaint: 20907134

I am rejecting this response because: I was told by the gentleman who set up my booking that he had to give me two different days; however, he promised it would be on the first day, not the second day and that there would be no issue with my aunt changing her appointments to this second day because the movers would be there on the first day that was promised to me.

Sincerely,

*********************
Customer Answer
Date: 01/16/2024

Complaint: 20907134

I am rejecting this response because: I was told by the gentleman who set up my booking that he had to give me two different days; however, he promised it would be on the first day, not the second day and that there would be no issue with my aunt changing her appointments to this second day because the movers would be there on the first day that was promised to me.

Sincerely,

*********************
Customer Answer
Date: 01/16/2024

Complaint: 20907134

I am rejecting this response because: I was told by the gentleman who set up my booking that he had to give me two different days; however, he promised it would be on the first day, not the second day and that there would be no issue with my aunt changing her appointments to this second day because the movers would be there on the first day that was promised to me.

Sincerely,

*********************
Business Response
Date: 01/19/2024
As previously indicated, we kindly request an alternative date to account for unforeseeable circumstances in the event that the primary day within the designated window is not feasible. Our team diligently strives to accommodate your preferred day; however, we must acknowledge that achieving a 100% certainty is challenging due to the intricate nature of our schedule. The schedule involves various dynamic elements, such as the availability and capacity of the crew required for the specific move. Additionally, the scheduling considerations extend to other clients requesting the same date, thereby influencing the overall logistics of our operations. It is reiterated, as outlined in the initial estimate provided, that we are unable to guarantee specific dates. Your understanding of these complexities is greatly appreciated.

14. ALL PICKUP, LOAD AND/OR DELIVERY DATES ARE ONLY ESTIMATES. ANY TIME FRAMES GIVEN FOR PICK UP AND/OR DELIVERY ARE ESTIMATED TIMES OF ARRIVAL ONLY AND ARE SUBJECT TO CHANGE. 3 BROTHERS MOVING & STORAGE LLC WILL NOT BE RESPONSIBLE FOR LOSS OR DAMAGES INCURRED BY UNAVOIDABLE DELAY. 3 BROTHERS MOVING & STORAGE LLC WILL ACT ON THE BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THERE ARE ABSOLUTELY NO GUARANTEES MADE, EXPRESSED OR IMPLIED REGARDING PACK, LOAD, AND/OR DELIVERY DATES.
Customer Answer
Date: 01/23/2024

Complaint: 20907134

I am rejecting this response because: if your intent is to give two days then you should relay this information to your salesmen. Apparently, they are not aware of this procedure and promise things that you say you are not able to adhere to. I feel as though this was a total scam and I am not happy at all with the results that you've given me or any of the excuses that you have put forth in your responses. I was specifically told by *************, that the pickup date would be the first date that he gave me. So if this is unable to be done, then you need to train the people that you have working for you, to understand exactly what they are and are not supposed to say to people. I feel as though you have done nothing but scam me, and took my money for absolutely nothing.

Sincerely,

*********************
Customer Answer
Date: 01/23/2024
This company basically stole $500 for me for doing absolutely nothing. And you're going to close this complaint? Honestly, I'm very disappointed and I will make sure that I go on every website that I possibly can and let everyone know what type of fraudulent business this is. Is. I'm very disappointed in the better business bureau regarding this company
Initial Complaint
Date:11/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sept 2 2023 I contact 3 Brothers moving reguarding a cross country move. I spoke with *******************************, *************, about moving from ********** ********** ***** to *********** ******* *****. I told him I would like to be able to move that weekend and what my budget was ($2000). He asked for a list of the items I would be moving in which I gave him a list including some personal items as well as a desk and a dresser, two mirrors, and a nightstand. He offered an to have it picked up 9/3/2023 with an estimate of $1950 with a deposit of $600, with an additional deposit to be made upon pickup, and the final payment to be made upon delivery. He assured me I would have plenty of room on the truck; he estimated I would have 10 boxes and would have the space for 30. On 9/3/23 the movers arrived, I walked them through the home showing what would need to be moved and what was staying. The lead then handed me a new estimate totalling at almost double what I was originally quoted. I attempted to reach ****** in hopes for some clarity but was met with a lack of response. I told the movers to leave that this was not what I had agreed to. Upon my arrival to my new address I attempted to contact the business and not my representative ****** in regards to a refund of the deposit I had made and the outlandish lack of regard for the original estimate and verbal affirmations. They told me the accounting department was closed for Labour Day but would be in contact with me within the week. Upon no contact that week from the business I attempted contact again when I was told I would not be able to speak with the accounting department and they would contact me via email. Upon waiting another week I still had no contact and attempted to reach them again. I was told that I would be reached in the order of which the complaints were received. It is now 11/20/23 and I have not heard anything from the business. Upon further evaluation, I found others have had similar situations with them.
Business Response
Date: 11/28/2023
Macy,
l. We would like to bring to your attention certain details regarding your recent shipment, as conveyed to us by the carrier during the pick-up process.
It has come to our attention that there were additional charges incurred at the time of pick-up, specifically related to accessorial services. These charges were necessary due to the requirement for packing supplies to ensure the safe transportation of your items. Please be informed that packing is not inherently included in your estimate unless explicitly stated otherwise, and relevant charges are duly assessed.
During the booking process, as well as in your estimate, it is clearly communicated that packing is an additional service incurring extra charges. This information is also reiterated in your contract, wherein it is explicitly stated that if the movers attempt to render additional services, a refund is not applicable. Moreover, our contract stipulates that any cancellation requests must be submitted within 72 hours of booking to be eligible for a refund.
Customer Answer
Date: 11/29/2023

Complaint: 20894076

I am rejecting this response because:
I understand the reason for packaging materials, but they also added extra footage required on the truck when I had explicitly been told I would have extra room. This can be noted from the screenshots submitted with my original complaint.
I did contact the business within 72 hours of booking for the refund. My original booking date was 9/2 and I contacted to cancel on 9/3 and again on 9/5)due to the holiday on 9/4.

Sincerely,

*********************
Business Response
Date: 01/09/2024
Certainly, you have the option to include extra cubic footage in your move. However, any additional cubic footage incurs charges at the agreed-upon rate. As per the documentation, an extra 25 Cubic Feet were noted during the pickup. Consequently, the associated cost for the additional cubic footage amounted to $150. It's important to note that a significant portion of this extra fee is attributed to accessorial charges.
9. CUSTOMER HAS ELECTED A "BINDING TO NOT EXCEED" *****, THE ***** COST WILL NOT EXCEED THE ESTIMATED AMOUNT; PROVIDED, HOWEVER THAT CUSTOMER PROVIDES 3 ********************************************* & ******************** LLC WITH AN ACCURATE DESCRIPTION OF THE ***** TO BE MOVED AND THE SERVICES TO BE PERFORMED. CUSTOMER HAS REQUESTED TO HAVE AN ESTIMATE PROVIDED FOR HIS/HER HOUSEHOLD GOODS RELOCATION, IN ACCORDANCE WITH 49 CFR 371.113(C)(1), CUSTOMER AGREES TO WAIVE A PHYSICAL SURVEY OF THE HOUSEHOLD GOODS, AND ALTERNATIVELY AGREES TO RECEIVE A BINDING TO NOT EXCEED ESTIMATE BASED UPON THE SHIPPER PROVIDED ITEM LIST OF PROPERTY TO BE TRANSPORTED. IF ANY ADDITIONAL PIECES, PACKING SERVICES, WEIGHT OR LABOR SERVICES ARE ADDED AT THE ORIGIN OR DESTINATION TO THOSE QUOTED, THE CUSTOMER SHALL BE CHARGED FOR THESE SERVICES AT THE GOVERNING TARIFF RATES. CUSTOMER UNDERSTANDS THAT 3 ********************************************* & ******************** LLC HAS A **** LBS MINIMUM ON ALL SHIPMENTS. ANY SHIPMENT BELOW **** LBS. WILL BE CHARGED AT THE **** LBS RATE. THE ***** INCLUDES ALL FUEL SURCHARGES, TOLLS, LOAD AND UNLOAD, BASIC DISASSEMBLY AND REASSEMBLY OF STANDARD FURNITURE *****, UP TO 75 FEET OF LONG CARRY AT ORIGIN AND DESTINATION AND 1 FLIGHTS OF STAIRS. ELABORATE FURNITURE ***** THAT NEED TO BE DISASSEMBLED AND/OR REASSEMBLED MAY REQUIRE 3RD PARTY SERVICING OR ADDITIONAL LABOR AND SHOULD BE DISCLOSED TO YOUR ESTIMATOR AND INCLUDED IN YOUR ESTIMATE. DISCONNECTING AND/OR RECONNECTING OF APPLIANCES IS NOT INCLUDED IN THE *****. REASSEMBLY IS SUBJECT TO THE AVAILABILITY OF TOOLS AND/OR ALL PARTIES BEING AVAILABLE. THE PACKING AND UNPACKING OF BOXES IS ONLY INCLUDED IN THE ***** IF IT IS ITEMIZED IN THE PACKING AND UNPACKING SECTION OF YOUR ESTIMATE; ALL MATERIALS/LABOR FOR UNDISCLOSED ***** WILL BE EXTRA.
Customer Answer
Date: 01/10/2024

Complaint: 20894076

I am rejecting this response because:
Nothing was added to the listed or described items from the phone call with ****** to this pickup of items. I was verbally assured by your employee that there would be extra space, enough for 20 boxes. Can you please explain how that would change to needing an extra 25 feet of space on the truck? This seems a flaw in the system as a business: a more accurate way to determine prior to arrive the amount of space needed. I feel this would regard a higher customer experience than what I have seen others and myself receiving.

*********************
Business Response
Date: 01/16/2024
As previously indicated, the supplementary space required at the time of pickup was minimal, totaling an additional 25 cubic feet. Unfortunately, a detailed inventory of items or necessary supplies for the pickup could not be provided due to an impromptu cancellation on-site. However, it is important to note that a significant portion of the incremental charges incurred during the pickup stemmed from packing fees.
Given that the crew was responsible for packing the items, and the inclusion of a crated mirror in the process, packing fees became a primary contributor to the additional charges. It is imperative to clarify that packing supplies are not encompassed within the overall cost of the move. Although the entirety of the supplementary space may not have been utilized, determining the precise utilization beforehand, especially when packing is involved, proves challenging.
In adherence to the guidelines set forth by the ************ the necessity to provide a worst-case scenario estimation before loading is paramount. Consequently, the initially quoted price might have slightly exceeded the final charges, as adjustments can be made to reflect the actual space utilized and supplies expended. This approach ensures compliance with regulatory standards while allowing for flexibility in adjusting the final cost based on the actual resources consumed during the relocation process.
Initial Complaint
Date:11/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted 3 brothers moving Sept 6, 2023 for a move estimate for around Oct 6, 2023. They said if I would sign the contract immediately, they would give me a 15% discount. The also said I could change my mind later or make changes up to within 3 days of the move. They also said if I found a better price they would match it less 10%, so "I didn't have to worry if I changed my mind." Their estimate was $7445. I found another moving company that would do it for $1800. They said this was not a reputable company although it had a very high recommendation for BBB. So, after looking up this company, I called to cancel with 3 brothers. I could not get anyone to answer the phone. I left messages, but no response. I then sent them an email (attached), cancelling. They replied that since I didn't cancel within 72 hours I could not get a refund. They said my contact had went out of country so that is why he couldn't answer my call to cancel. I called them back and they essentially said sorry, but that's the way it's going to be. I would like a refund of course, but I really want to make sure this scam is reported on BBB so others can avoid this bait and switch scam.
Business Response
Date: 11/13/2023
Upon careful examination of the call logs, it has been noted that the sole missed call to your designated booking agent occurred on September 18th, subsequent to the booking date of September 4th. We sincerely regret any inconvenience caused by the unavailability of the booking agent on the mentioned date. It is imperative to clarify that the voicemail left by you was directed to the customer service department, not the designated booking agent. I would like to bring to your attention that attempts to reach the booking agent were made outside the stipulated cancellation window, rendering them ineligible for a refund in accordance with the terms outlined in the signed estimate. For your reference, I have attached the comprehensive call log and the transcript of the voicemail intended for the customer service department. We appreciate your understanding in this matter and remain at your disposal for any further clarification or assistance you may require.
Customer Answer
Date: 11/13/2023

Complaint: ********

I am rejecting this response because:

Sincerely,

***** ****
Customer Answer
Date: 12/04/2023
I read their response and disagree with what they said. They commented that after reviewing their phone calls, there was only one time that their representative didn't answer. That is a lie. I called numerous times (at least 8-9) trying to cancel this service with no answer. It was only after my complaint that they said my move contact had to leave the country and that is why my calls were not answered. That they admitted that they didn't check my contacts messages ( I left many) in itself shows poor service, but it is obvious that this was a scam to try to get my down payment and not wanting to come all the way to ***** for such a small move they waited until my cancellation time was up before contact me so they could keep the deposit (over two weeks prior to the move by the way). I appreciate you trying to get to the bottom of this, but obviously they don't care if they get a bad rating, they have my money. I will tell as many people as I can about what they did to me, but since people come to your website before doing business with anyone, maybe if you put my story out there it will keep someone else from being scammed. By the way, when I finally did hear from them and told them I wanted to cancel, they never tried to keep my business, they just immediately started reading the fine print and almost laughing at me told me they were keeping my deposit and there was nothing I could do about it. I hope what you write about them will save someone else from getting scammed.
Business Response
Date: 12/05/2023
As we have previously provided screenshots of the call logs from the number on this customer's contract, as well as the voicemail transcript, we are being very transparent in this matter and must adhere to our contract with ************. I am unsure if ************ was provided a copy of the photos we had previously provided, but if he has not, we will be more than willing to provide them to him directly. Please see below for the call list.
As mentioned in our initial response, the call the following day after booking was to customer service and was seeking answers to general questions. There was no mention or reference to the cancellation of the move. Other calls took place during the booking process. As per the agreement, cancellation must be in writing via email to the email address provided. Please also notate that the first call on the 5th was prior to business hours, as explained All the information pertaining to the requirements to receive a refund is disclosed, as legally required prior to the completion of the signing of the contract. The cancellation/refund policy is also provided on our website.

Select item To:************** WIRELESS CALLER 09/26/2023 4:35 PM VoIP Call Call connected
Select item To:************** WIRELESS CALLER 09/23/2023 1:06 PM VoIP Call Call connected
Select item To:************** WIRELESS CALLER 09/23/2023 12:58 PM VoIP Call Call connected
Select item From:************** WIRELESS CALLER 09/23/2023 12:48 PM Phone Call Accepted
Select item To:************** WIRELESS CALLER 09/23/2023 11:06 AM VoIP Call Call connected
Select item From:************** WIRELESS CALLER 09/18/2023 4:59 PM - Phone Call Voicemail
Select item From:************** WIRELESS CALLER 09/05/2023 8:20 AM - Phone Call Voicemail
Select item To:************** Add Contact 09/04/2023 1:57 PM - VoIP Call Call connected
Customer Answer
Date: 01/14/2024
I sent you a response and you contacted me saying you had not heard a response from me so you were closing the complaint, so I sent you the response again and now you are sending me another email saying that because I didn't respond you were closing out the complaint. Obviously, that is your peorogative, but I lost a ************ in this method of letting people know of scams that are out there. I didn't expect you to be able to get a refund from these crooks (that would have been nice), but I did expect you to investigate them and warn others of the way they bait you and then add all kinds of new requirements. If you complain to them, they say, sorry, but we are keeping your pre-payment and not offering you any other options or service.

***************
Initial Complaint
Date:11/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 07/12/2023, I signed an agreement for 3 Brothers to provide me with moving services from my home at ***************************************************** NJ08618 to *****************. The 9 pg contract is attached. I paid $2300 deposit (2nd pg of contract). The contract (1st page) stated that if I cancelled the agreement within 72 hours, I would get my money refunded, minus 10% for administrative costs. I cancelled my contract the next day, 07/13/2023, via email (attached).I have called them repeatedly to get the money refunded. To date, I have not received only promises, but not the requested refund of the deposit.
Business Response
Date: 11/07/2023
*******,
Thank you for bringing this matter to our attention. We appreciate your patience and understanding regarding the issue with the reissued check.
Upon reviewing our records, the last note on your file dates back to September, and there were no indications at that time to suggest that the check had not been received. I want to assure you that I am taking immediate action by contacting our ****************** to thoroughly investigate this matter. Rest assured, we are committed to resolving this situation promptly. Please do not hesitate to reach out to our customer service team at your earliest convenience if you have any further needs or concerns. We are here to assist you in any way we can, ************.
Customer Answer
Date: 11/08/2023
this is the same response that I received before. But the check did not come. Unfortunately, the transaction was over the phone, so I don't have documentation.
Since I initially requested my refund, my address has changed. It is now:
************************** 2 *******, ** 06450.

Customer Answer
Date: 11/08/2023

Complaint: 20810178

I am rejecting this response because:this is the same response that I received before. But the check did not come. Unfortunately, the transaction was over the phone, so I don't have documentation.

Since I initially requested my refund, my address has changed. It is now:

*********************************; *******, ** 06450.

Sincerely,

***************************
Customer Answer
Date: 11/08/2023
I tried calling them, but there is an extensive wait on the line. Do you happen to know the gov't agency that monitors movers?
I have no hope of getting that check.
Business Response
Date: 11/08/2023
We apologies for the delay in addressing the recent billing matter, and I appreciate your diligence in bringing it to our attention. I wish to inform you that our organization recently underwent a transition in our billing procedures, involving a change in the third-party service responsible for managing our in-house staff. Concurrently, a new vendor has been engaged to handle our billing processes. In light of the concerns raised, we are conducting a comprehensive audit to ensure that no other customers are impacted by this transition.To rectify the situation promptly, I have taken immediate action to stop the payment on the previous check. We are expediting the issuance of a new check directly from our organization to guarantee a timely resolution. Rest assured that this new payment will be processed and placed in the mail by the end of this week. We value your business and deeply regret any inconvenience this situation may have caused you. Your satisfaction is of utmost importance to us, and we are committed to swiftly resolving this matter to your complete satisfaction. Should you have any further inquiries or require additional assistance, please feel free to **************** directly at ************ or *********************************************************
Once again, I apologize for any inconvenience caused and appreciate your understanding as we work diligently to address this issue.
Customer Answer
Date: 11/18/2023

Complaint: 20810178

I am rejecting this response because:
I have not received the promised refund as of 11/18/2023.

Sincerely,

***************************
Business Response
Date: 11/28/2023
I will reach out to my customer service manager to confirm this was processed but they had informed me it was. There could be a delay due to the holiday but I will confirm again.
Customer Answer
Date: 12/09/2023
I have not received the refund. Today is 12/09/2023.
***************************
Customer Answer
Date: 12/12/2023
I have not received the refund. Today is 12/09/2023.

***************************
Business Response
Date: 01/12/2024
We have recently had a delay with mail getting delivered. We sent another check out with yours to a customer in ********** and they just received it today so this should be receiving shortly. We are investigating the manner, I Apologize for the delay unfortunately the **** offices have been having issues down in our area.
Customer Answer
Date: 01/26/2024
I am not able to attach anything, because I have not received the refund. I have been waiting patiently. It appears that you are not interested in pursuing this case.
Customer Answer
Date: 01/29/2024

I am not able to attach anything, because I have not received the refund. I have been waiting patiently. It appears that you are not interested in pursuing this case.
Business Response
Date: 02/08/2024
I have reached out to find out the status of this as it was noted this check was issued in our system.
Customer Answer
Date: 02/12/2024

Complaint: 20810178

I am rejecting this response because: I have not received any check from the company. They have my current address on file. I am giving it again:
************************** 2
******* ** 06450.

Sincerely,

***************************
Business Response
Date: 02/23/2024
I have submitted the address to ensure that they have the proper mailing address.
Customer Answer
Date: 02/26/2024
The message that you sent me is not a response from the company. It is a response from me to the previous message from the company.
I have not received my refund check, as they promised. They are simply refusing to send it. I don't understand the lack of action on your part.
Customer Answer
Date: 02/26/2024

Complaint: 20810178

I am rejecting this response because: this is not a message from the business. It's MY response to their prior message. If they sent it, they simmply copied my message, pretending that it was theirs. THEY HAVE NOT SENT MY REFUND CHECK AS PROMISSED!!!!!!!!!!!!!!!!!!!!!

Sincerely,

***************************
Business Response
Date: 03/02/2024
We are being told that this check has been issued.
Customer Answer
Date: 03/06/2024

Complaint: 20810178

I am rejecting this response because:
To date, ie as of 03/06/2024, I have not received the check. They may have issued it, but they did not send it. Issunig a check, but not sending it does not resolve the problem.

Sincerely,

***************************
Business Response
Date: 03/25/2024
It has been confirmed that there was a check written and placed in the mail.
Customer Answer
Date: 04/01/2024

Complaint: 20810178

I am rejecting this response because:
I have not received payment. I have USP mail forwarding. There has been nothing forwarded from my previous address.
The company has my current address. I have a mailbox which is locked and which I unlock to retrieve mail. Therefore, mail would not have been taken from the mailbox by anyone else.
The only conclusion that I can reach is that Three Brothers company is prevaricating.
They owe me the refund in accordance with their own policy. If it were actually mailed out, I would have received it. Since I have not received it, they either mailed it to an incorrect address, or they have not mailed it at all. that is unacceptable. It seems that I will have to file a complaint with state regulators.
Again, my correct address is:
***************************
*************************** 2
*******, ** 06450.
My telephone number is *************.

***************************
Customer Answer
Date: 04/22/2024
Please let me know what are the regulatory agencies, so that I may submit a complaint there myself, also.
Thank you.
Business Response
Date: 04/23/2024
This customer has received the funds.
Customer Answer
Date: 04/23/2024

Complaint: 20810178

I am rejecting this response because:
I have NOT received the funds! My mail comes to a locked mailbox. I am the only one with a key to that mailbox. I have NOT received any refund money at all from this business!!!!!!!!
Why are they prevaricating? Why won't they simply send out the refund, so that I can end this?

Sincerely,

***************************
Business Response
Date: 07/22/2024
According to our records the funds have been released to the customer.
Customer Answer
Date: 07/23/2024

Complaint: 20810178

I am rejecting this response because: the company has consistently lied. I have not received any funds from them, although they do admit that I am entitled to them. I would like a complaint to be filed on my behalf with the appropriate state and federal authorities.

Sincerely,

***************************
Business Response
Date: 07/25/2024
It is noted that there has been funds dispersed in regards to this matter. If this not the case please contact customer service.
Customer Answer
Date: 07/25/2024

Complaint: 20810178

I am rejecting this response because: this business has lied consistently and repeatedly. I am the person who paid them the deposit. have received no check from them. If they have disbursed funds to anyone, it has not been to me, the person who is owed the money. I am requesting that you file complaints with the appropriate state and federal agencies on my behalf.

Sincerely,

***************************
Business Response
Date: 08/22/2024
I have a check number noted and asked our accounting team to research if the check has been cashed.
Business Response
Date: 08/30/2024
as per the notes on the file we have been unable to get the customer to confirm an address that we should send the check to. Mail forwarding is not always reliable.

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