Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hired three brother movers. Was quoted at ***** they hired a third party mover they showed up to my front door and quoted me for $10,000. I communicated with three brothers about motorcycles being moved all the items being moved to get a quote Three Brothers told me don't worry they got this under control and it'll be the simplest process throughout my whole entire move. ******* the representative of Three Brothers will not answer my phone calls when I call Three Brothers they just put me on hold they closed the link to my contract to view online. They refuse to talk to me. The third party movers want more money now as soon as they get to ************** with my items. I had to hire a separate mover for the motorcycles because everybody lied and said they had room in the truck found out there was no rooms no proper straps or hooks to tie down the bikes this was all asked from the beginning and I was told not to worry about anything. I contacted Three Brothers requested for my deposit to be returned because I had to leave another deposit with their third party movers. 3800 on top of the 2700 that I paid Three Brothers.

  Business Response

  Date: 09/19/2024

  I was surprised to hear the customers statement that we have been unresponsive or difficult to reach. Since the job was picked up on September 16th, we have communicated with them 6-7 times, including an email sent just yesterday with a copy of the pickup paperwork.
  At the time of pickup, we also explained the significant discrepancy between the items listed for the move and what was actually present. The customer had originally disclosed 56 items, but when our carrier arrived, there were 140 pieces to be moved. This discrepancy understandably affected the final pricing, as we can only base our estimates on the information provided.
  Additionally, as a gesture of goodwill, we have already extended an offer of a $1,100 refund to the customer.

  Customer Answer

  Date: 09/19/2024

   
  Complaint: 22303481
  
  I am rejecting this response because: 3 Brothers movers did a breach of contract. If you go back on the recordings for the last 30 days I have been communicating with them that I did not want the load to be transferred from one truck to another I have communicated with them on everything that was going to be loaded up in the truck including two motorcycles and they assured me that their system said that it would fit in one truck. I communicated with 3 brothers saying that the bikes needed to be properly strapped and tied down during the moving process. My biggest issue is the relaying of my furniture transferring from one truck to another which was communicated over 30 days ago this is not what we wanted from 3 Brothers movers. 

  The representative ******* insured me that that would not happen. 3 Brothers movers hired a third party moving company called B&A movers. B &A mover showed up to my house with the truck that had no tie down hooks or proper strapping for the motorcycles. After they got everything loaded up they told us that the truck will be unloaded and reloaded into another truck before it gets shipped out to **************. I immediately try to contact my representative from 3 Brothers movers until today he has not responded back to me. I had to contact the office instead to raise my concerns about reach a contract they offered $1,100 back that's not going to be enough. I hired them with specific instructions as a consumer did not provide the service that I requested and paid for. I want the full refund of the deposit that I made to 3 brother movers of $2600 For breach of contract not following the specific instructions that we had communicated with them 30 days in advance. Hiring a third party moving company that does the complete opposite of what we requested if it was the third party moving company that didn't relay or transfer my load from one truck to another. I would have been fine with everything else but because my load is being transferred. And I specifically communicated with three brothers that I hired that that's not what we wanted and they went ahead and hired a moving company as a third party that does it anyways did they not respect any of our wishes but they had no problem taking our money

  
  Sincerely,
  
  Indio *******

  Customer Answer

  Date: 09/23/2024

  Spoke with B&A movers today. 3 Brothers third party that they hired they told me my furniture and household items still have not left ********** will not leave ********** now until. 9/30/2024. They originally told me my furniture and household items would be leaving ********** on 9/21/2024. Then I was told it would leave on 9/23/2024. We asked three 3 Brothers before we sign the contract whether or not I will be going through this type of experience with my furniture being transferred and loaded with other customers items,  and showing up weeks after I arrive. They assured me that this would not happen. This whole experience has been a lie and a scam they tell you one thing and don't honor what they say. We would never have signed this contract with them if we knew this was going to happen and they told us the truth from the beginning they wanted our money they didn't care what type of lies and promises that they made as long as they got the money. 3 Brothers needs to do something to rectify this. And not know $1,100 deposit back. I want my full refund back and they will pay for the extra fees to unload the truck and put it in my house. If this does not get rectified I will be contacting the attorney and going after them in court for all the money back including what I spend with B&A movers 3 Brothers third party company. I am retired Navy veteran. And a disabled person. They took advantage of me and told me nothing but lie. 

  Customer Answer

  Date: 09/23/2024

  Spoke with B&A movers today. 3 Brothers third party that they hired they told me my furniture and household items still have not left ********** will not leave ********** now until. 9/30/2024. They originally told me my furniture and household items would be leaving ********** on 9/21/2024. Then I was told it would leave on 9/23/2024. We asked three 3 Brothers before we sign the contract whether or not I will be going through this type of experience with my furniture being transferred and loaded with other customers items,  and showing up weeks after I arrive. They assured me that this would not happen. This whole experience has been a lie and a scam they tell you one thing and don't honor what they say. We would never have signed this contract with them if we knew this was going to happen and they told us the truth from the beginning they wanted our money they didn't care what type of lies and promises that they made as long as they got the money. 3 Brothers needs to do something to rectify this. And not know $1,100 deposit back. I want my full refund back and they will pay for the extra fees to unload the truck and put it in my house. If this does not get rectified I will be contacting the attorney and going after them in court for all the money back including what I spend with B&A movers 3 Brothers third party company. I am retired Navy veteran. And a disabled person. They took advantage of me and told me nothing but lie. 

  Customer Answer

  Date: 10/01/2024

  I've been trying to get ahold of 3 Brothers for the last 3 days. 10/1/2024, 9/30/2024, 9/29/2024

  I have not been able to get ahold of anybody. B&A movers 3 Brothers third party has not returned phone calls or gave me an *** date for the last 2 days. Will not tell me where my furniture is. And has not returned my phone call.

  I was told the furniture should be showing up the first or second of October I try to confirm and no answer from anybody. I moved the 16th of September 2024. Still have not received any furniture. Or ETA confirmation. 

   

  Customer Answer

  Date: 10/01/2024

  I've been trying to get ahold of 3 Brothers for the last 3 days. 10/1/2024, 9/30/2024, 9/29/2024

  I have not been able to get ahold of anybody. B&A movers 3 Brothers third party has not returned phone calls or gave me an *** date for the last 2 days. Will not tell me where my furniture is. And has not returned my phone call.

  I was told the furniture should be showing up the first or second of October I try to confirm and no answer from anybody. I moved the 16th of September 2024. Still have not received any furniture. Or ETA confirmation. 

   

  Business Response

  Date: 10/03/2024

  We apologize for the delay in your delivery. For full transparency, our estimates include the projected delivery times based on the first available delivery date. These estimates are provided with every quote. According to ***** guidelines, the estimated delivery window for your move, based on the distance, is anywhere from 4 to 21 business days from the first available delivery date.
  While our carriers strive to complete deliveries as quickly as possible, there are occasionally factors beyond their control. This is why both pickup and delivery dates are estimates and cannot be guaranteed.
  At this time, we are unable to offer any additional discounts or refunds. Please note that the $1,100 refund has already been issued to the account used for the deposit.

  4. ALL PICKUP, LOAD AND/OR DELIVERY DATES ARE ONLY ESTIMATES. ANY TIME FRAMES GIVEN FOR PICK UP AND/OR DELIVERY ARE ESTIMATED TIMES OF ARRIVAL ONLY AND ARE SUBJECT TO CHANGE. 3 BROTHERS MOVING & STORAGE LLC WILL NOT BE RESPONSIBLE FOR LOSS OR DAMAGES INCURRED BY UNAVOIDABLE DELAY. 3 BROTHERS MOVING & STORAGE LLC WILL ACT ON THE BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THERE ARE ABSOLUTELY NO GUARANTEES MADE, EXPRESSED OR IMPLIED REGARDING PACK, LOAD, AND/OR DELIVERY DATES.SEE THE ***** BELOW FOR A ESTIMATED DELIVERY WINDOW:
  0-500 Miles 1 - 8 Days
  501 - 1500 Miles 2-14 Days
  1501 - 2000 Miles 7 - 17 Days
  2001 - 2500 Miles 8 - 21 Days
  2501 - 3200 Miles 9 - 21 Days

  Customer Answer

  Date: 10/20/2024

   
  Complaint: 22303481
  
  I am rejecting this response because: I have tried to communicate with three brothers I get told I will have someone call me back no one ever called me back. I leave messages to say I'm wanted to start a claim for damage furniture no answers no call back. I have spent 4 days and been on hold for over 30 minutes each day. They told me one thing and then did what they felt was best for them. I was told there was not going to be any relaying it wouldn't be any fold up it'll be a smooth process that is not my furniture was thrown around even the driver told me they wouldn't even let her check in the items properly that's B&A movers Three Brothers third party. 3 brothers and B&A movers have not done anything to resolve this issue they do not communicate properly they say they have been communication when they have not. Their sales representative said that it was a formality and that our Lord was not taken as long as what their paperwork says you can ask for all the recordings I'm pretty sure they deleted them already because it's incriminating evidence that they told me one thing and did the complete opposite. Now I have damage furniture that I cannot get a hold of 3 Brothers to start a claim. 

  The third party movers b&a I started a claim against them. The owner text me in the middle of night to harass me. I would like a full refund of my money this has been a horrible experience and now I'm dealing with damaged furniture. I understand there was a hurricane where Three Brothers operate but still no excuse why I get put on hold for over 30 minutes each day and no one bothers the answer it's almost like they have caller ID and they know it's me
  
  Sincerely,
  
  Indio *******

• Initial Complaint

  Date:09/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 13, 2024, I contacted Three Brothers Moving Company and received a quote of $8,230 for my move after providing a detailed list of items. I scheduled the move for September 15, 2024.On the day of the move, *****************a third-party companyarrived to complete the service. After a walkthrough, the ******* increased the price to $18,000, significantly higher than the original quote. I expressed my disagreement, but due to time constraints, I had no choice but to proceed. After packing and loading my belongings, the price was raised again to $20,476.This substantial price increase is a clear case of **bait-and-switch** tactics, and it violates **49 CFR *********, which caps non-binding estimates at **110%** of the original quote, meaning I should not have been charged more than $9,053. To make matters worse, after my belongings were taken by **United Movers**, I have been unable to contact them. Additionally, I cannot reach **Three Brothers Moving Company** by phone, despite multiple attempts. My belongings remain in their possession, and I am seeking assistance in recovering both my property and the overcharged amount.I request BBB intervention to resolve this matter and hold the company accountable for their unethical business practices.

  Business Response

  Date: 09/19/2024

  You did not receive a non-binding estimate from 3 Brothers Moving & Storage. Instead, you were provided with a binding not-to-exceed estimate, which covers only the terms outlined in the contract. Any items or services outside the original scope are subject to additional fees.
  Upon review, the initial inventory we received from you listed 133 pieces. However, at the time of pickup, 240 items were loaded onto the truck, which caused a significant discrepancy and required additional space. Unfortunately, if items are not disclosed or listed in the initial inventory, we are unable to account for them in the original pricing.
  I can confirm that we have already contacted the carrier regarding your move and are working with them to ensure the final cost, including any packing supplies, is accurate.

  9. CUSTOMER HAS ELECTED A "BINDING TO NOT EXCEED" PRICE, THE TOTAL COST WILL NOT EXCEED THE ESTIMATED AMOUNT; PROVIDED, HOWEVER THAT CUSTOMER PROVIDES 3 ********************************************* & ******************** LLC WITH AN ACCURATE DESCRIPTION OF THE ***** TO BE MOVED AND THE SERVICES TO BE PERFORMED. CUSTOMER HAS REQUESTED TO HAVE AN ESTIMATE PROVIDED FOR HIS/HER HOUSEHOLD GOODS RELOCATION, IN ACCORDANCE WITH 49 CFR 371.113(C)(1), CUSTOMER AGREES TO WAIVE A PHYSICAL SURVEY OF THE HOUSEHOLD GOODS, AND ALTERNATIVELY AGREES TO RECEIVE A BINDING TO NOT EXCEED ESTIMATE BASED UPON THE SHIPPER PROVIDED ITEM LIST OF PROPERTY TO BE TRANSPORTED. IF ANY ADDITIONAL PIECES, PACKING SERVICES, WEIGHT OR LABOR SERVICES ARE ADDED AT THE ORIGIN OR DESTINATION TO THOSE QUOTED, THE CUSTOMER SHALL BE CHARGED FOR THESE SERVICES AT THE GOVERNING TARIFF RATES. CUSTOMER UNDERSTANDS THAT 3 ********************************************* & ******************** LLC HAS A 2100 LBS MINIMUM ON ALL SHIPMENTS. ANY SHIPMENT BELOW 2100 LBS. WILL BE CHARGED AT THE 2100 LBS RATE. THE PRICE INCLUDES ALL FUEL SURCHARGES, TOLLS, LOAD AND UNLOAD, BASIC DISASSEMBLY AND REASSEMBLY OF STANDARD FURNITURE *****, UP TO 75 FEET OF LONG CARRY AT ORIGIN AND DESTINATION AND 1 FLIGHTS OF STAIRS. ELABORATE FURNITURE ***** THAT NEED TO BE DISASSEMBLED AND/OR REASSEMBLED MAY REQUIRE 3RD PARTY SERVICING OR ADDITIONAL LABOR AND SHOULD BE DISCLOSED TO YOUR ESTIMATOR AND INCLUDED IN YOUR ESTIMATE. DISCONNECTING AND/OR RECONNECTING OF APPLIANCES IS NOT INCLUDED IN THE PRICE. REASSEMBLY IS SUBJECT TO THE AVAILABILITY OF TOOLS AND/OR ALL PARTIES BEING AVAILABLE. THE PACKING AND UNPACKING OF BOXES IS ONLY INCLUDED IN THE PRICE IF IT IS ITEMIZED IN THE PACKING AND UNPACKING SECTION OF YOUR ESTIMATE; ALL MATERIALS/LABOR FOR UNDISCLOSED ***** WILL BE EXTRA.

  Customer Answer

  Date: 09/21/2024

   
  Complaint: 22296017
  
  I am rejecting this response because:

  Binding Estimate Clarification:
  In your response, you stated that I received a "binding not-to-exceed estimate." Upon reviewing my bill of lading, it mentions that "Estimates are not guaranteed, per 49 CFR 375.403(6)," which suggests that the estimate may be non-binding. Please direct me to the specific section in the bill of lading or contract where it confirms whether the estimate was binding, non-binding, or binding not-to-exceed.

  
  Inventory Count:
  On the day of the move, the movers advised me that the item count appeared different but could be off and that they would have a more accurate count once everything was packed. I informed them that I had provided an accurate account of my belongings during my call with ******, based on quotes from two other moving companies that physically assessed the items in my home.
  It now appears that either ****** *** have intentionally altered the inventory to offer a lower initial estimate or that the movers overinflated the final count of items loaded onto the truck- or both. This discrepancy was not communicated clearly to me at the time, and I did not physically count the items myself.
  

  Business Response

  Date: 12/01/2024

  To Whom It May Concern:

  We would like to update that this customer has been delivered. We are happy to provide any claims information needed if the customer has any further issues. Thank you. 

  Customer Answer

  Date: 12/01/2024

   
  Complaint: 22296017
  
  I am rejecting this response because:
  
  Subject: Response to Complaint ID ********
  
  While I acknowledge that many of my belongings have been delivered, I am not satisfied with the resolution of this matter. There are outstanding concerns regarding the additional costs and miscommunication during the moving process. However, I prefer to handle this matter directly with the company and explore filing a claim outside of the BBB process at this time.
  
  I appreciate the BBBs assistance in facilitating communication and will reach out if further assistance is needed in the future. Please consider this matter unresolved but closed from the BBBs involvement for now.
  
  Thank you
  

  Business Response

  Date: 12/11/2024

  To Whom It May Concern:

  Because the customer has stated they prefer to work with us outside of the BBB we respectfully request that this case be closed as answered. Thank you.

• Initial Complaint

  Date:09/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract and bill of lading with 3 Brothers Moving & Storage on 5/16/24 and had a binding agreement price of $3,840. In early Sept. I sent photos of all my furniture so they could see exactly the sizes. No one ever came to my one-bedroom condo or asked furniture dimensions. After I sent the photos the price nearly doubled to $7,715.96. When I called to inquire I was told that my bedroom furniture was "antique" and I added four wardrobe boxes. My furniture is NOT antique.I was dumbstruck but foolishly signed a second contract and bill of lading on 9/4 for this new price and charged an additional $1,884 deposit to my ***** Fargo credit card. Four days Later I realized how foolish I was to sign the new contract and cancelled it via email and phone call. I was one day late as their policy is cancellation within 72 hours. No service was provided to me yet I paid them almost $4,000 in deposits. They refused to refund any of my money and said that the cancellation policy was based on 72 hours after the May 16 bill of lading of was signed, even though I signed a totally new contract and bill of lading on 9/4,

  Business Response

  Date: 09/19/2024

  As per the contract and ***** regulations, all cancellation requests must be submitted in writing within 72 hours (or 3 days) of signing the original Bill of Lading to qualify for a full refund of the deposit. Please note that we are under no legal obligation to conduct an in-person visual estimate.
  The original estimate was signed on May 16, 2024, and the Bill of Lading, which acknowledges the cancellation and refund policy, was signed on May 21, 2024. Additionally, other Bills of Lading were signed on July 8, 2024, and again on September 4, 2024.
  Although the cancellation request falls outside the eligible window, we are willing to offer a $700 refund of the deposit.

• Initial Complaint

  Date:09/14/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with a ********* ******* from 3 Brothers Moving to discuss a long distance move from ******** to ********. I was moving with my grandfather (**** ******) and two boys. He gave me a quote of $2293.60 after inputting discounts. Job No. L1898307 on 7/13/2024, and paid a deposit of $1181.00. After multiple discussions with *********, he promised I would have the entire truck with no restrictions on capacity and that my stuff wouldn't need any further deposit to be safe and protected. I spoke with him again in which I told him I had a back up truck on hold because I wasn't sure about the process. At one point I sent an email request to cancel and get my depost back. He assured me again that my stuff would all be transported, there would be no additional costs, regardless of the amount. Against my better judgment I stuck with the company, and then when it came time to go over my stuff I was told it would be an additional $5000+ to move all of my items onto the already quoted $2293.60. At this time I requested to cancel and get my deposit back. I was told they would review the case and someone would contact me. I reached out via phone and email multiple times and have not received any calls back. My last outreach was attempted on 8/14/24 via email. On 8/10/24 I had heard from ****** ****** stating "I will be sure someone looks into this Monday". I never received a call or message. When I attempt to call I never get an answer, I have left several messages.

  Business Response

  Date: 09/18/2024

  During the initial booking process, you provided Christian with an inventory of 54 items, which was estimated to take up approximately 300 cubic feet. When you later requested a ***************** call to update the inventory, it increased to 99 items, bringing the estimated space requirement to ******************************************************* the binding not-to-exceed estimate, which included both the volume and agreed-upon services.
  Please note that when additional items are added to the inventory, the required space increases, which in turn affects the overall cost, as pricing is primarily based on the amount of space used in the truck.
  I also see that a refund has been issued. If you haven't already done so, please reach out to customer service at ************ or ************************************************************************************************************* to confirm the mailing address for the check.

  Customer Answer

  Date: 09/24/2024

   
  Complaint: 22284972
  
  I am rejecting this response because:

  I called on 9/18 as instructed to provide an address for the refund to be mailed, was told I would have to call back the next day. That it was not ready. Called back again, was told an ACH was completed on 9/18 and would be in the original checking account in 3-5 days. I have not seen this yet completed. I will accept the process once that is completed. I also disagree with their response as their salesperson repeatedly informed me on phone calls that there would be no additional cost no matter what I had. 

  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 09/26/2024

  I can confirm that your submission was received. I see that you spoke with customer service on the 25th and provided the address for the refund. This information has been forwarded to the third-party vendor.

  Customer Answer

  Date: 10/09/2024

  Initially after you informed me a check would be sent the company claimed it would be refunded to the original payment. That was not done. I have since called again on 4 separate occasions and have been told a check was sent to learn when I call back it has not been. Each time I am placed on hold for well over an hour. I have yet to have this processed.

  Customer Answer

  Date: 10/15/2024

   
  Complaint: 22284972
  
  I am rejecting this response because:

  Initially after you informed me a check would be sent the company claimed it would be refunded to the original payment. That was not done. I have since called again on 4 separate occasions and have been told a check was sent to learn when I call back it has not been. Each time I am placed on hold for well over an hour. I have yet to have this processed.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 10/16/2024

  We are unable to process a reverse ACH transaction because the authorization we receive only allows for a one-time debit from the provided account. If the original payment was made by credit or debit card, we can process the refund back to the card we have on file.

  Customer Answer

  Date: 10/18/2024

   
  Complaint: 22284972
  
  I am rejecting this response because:

  When I have called they have told me they are issuing a check multiple times, yet no check has been issued and then I call back and they continue to say a check will be issued the next week. They do NOT have a credit card on file to return any money to. Initially they said they were mailing a check, I called and confirmed my address with them and have called back multiple times with promises of a check being sent but not sent. Until I actually get a refund that has been promised for weeks, I do not accept.

  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 10/31/2024

  The vendor that handled our refunds has indicated that the check has been placed in the mail. 

  Customer Answer

  Date: 11/06/2024

   
  Complaint: 22284972
  
  I am rejecting this response because:

  I have yet to receive the refund. I have called weekly to be told many different stories of when or if a check has been sent. I called today and was told I would get a call back, which did not happen. Called again and was told a check was sent 3 weeks ago, never received and last week had been told it was first come first serve on checks being sent. Today I spoke with ******* the second time who stated she will investigate and call me tomorrow. They cannot put money back on a card as I never gave them a card throughout the process, the initial payment was ACH.

  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 12/01/2024

  To Whom It May Concern:

  We request that the customer provide a mailing address for a refund check. We will then submit it to our billing team for consideration. Based on standard cancellation policies, this customer was outside of their 72 hour cancellation window and therefore ineligible for a refund. Thank you. 

  Customer Answer

  Date: 12/03/2024

   
  Complaint: 22284972
  
  I am rejecting this response because:

  I already did all of these steps. In the last response from the business they were giving me a refund and I already provided my address multiple times. Each time I call they say the check is sent or they will check on it. You can look back at the previous responses and see that this is untrue on their part. They have been going to give me a refund for months and just never send it. 

  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 12/11/2024

  To Whom It May Concern:
  We request that the customer provide a mailing address  so we can forward it to our billing team. A refund check will be mailed. Thank you.

  Customer Answer

  Date: 12/21/2024

  I never received the message on 12/11 asking for my mailing address to send a check. 
  

  ****** *****

  ***************

  ****************

   

  Customer Answer

  Date: 12/24/2024

  I never received the message on 12/11 asking for my mailing address to send a check. 
  

  ****** *****

  ***************

  Fruita, CO 81521

• Initial Complaint

  Date:09/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired a moving company called 3 Brothers to move a our belongings to *********** from ************* with a total of $10,476. The first agreement was that they were gonna send a trailer to put all our goods plus 1 vehicle, we paid them $3,116.58 up front then the remaining balance suppose to be at the final destination. The pick up date arrived and the people that showed up were subcontracted by 3 brothers called Arrow Trucking, and they didn't send a trailer like the agreement, just a truck with the license plate ******. 3 ********************** never mentioned that, then when they were about to leave with our goods inside the truck they said I needed to pay 80% of the total that was $7,269 which we paid leaving a balance of $1,817.25. They said that they were gonna call us the next day to give us the tracking number and all the info needed prior to depart but we haven't received that kind of info yet. We called them to see what was going on and they said that there was a discrepancy and the discrepancy was that they were trying to give me a another contract for $11,918.80. more and that if I don't pay those extra $11,918.80 they were going to put our goods in an auction. Now I've been trying to call them but they keep hanging up on me. I've been sending them emails but they don't answer either. I called the driver to see if they still have the stuff and why his company don't answer an he said that - he does not work for Arrow Trucking that he works for Primeeast Moving and he said that he still have the goods in a storage that was going to contact Arrow Trucking and that he will let us know but he didn't, now I call him too but he doesn't answer. I'm afraid that I will lose everything.

  Business Response

  Date: 09/18/2024

  The pickup was completed on September 1st, and the next communication we received was on the 3rd, inquiring about the delivery status. Since then, we have not received any further calls. Communication has been a bit challenging as the customer primarily speaks Spanish.
  Please note that standard delivery within the continental ************* can take up to 21 business days. Since this delivery is to ***********, additional time may be required due to the need to physically ship the container to the island. We have requested an update on the delivery timeframe.
  Regarding the additional charges the customer mentioned receiving a call about, we are currently awaiting clarification from the carrier. It's possible that some details are being lost in translation due to the customer's limited English proficiency.

  Customer Answer

  Date: 09/18/2024

  Good afternoon, The timeframe was never an issue either the language because the person in charge on the first agreement was ***** ****** which at all times we were comunicating in spanish. He told us that we were going to have a container just for us because we needed to send a vehicle too. And when the pick up date arrived everithing changed, they never came to pick up my car and the numbers changed. And that is why we have been calling. But they never answered and all of a sudden ***** dont even answered my texts either ******* that he said he was the QA. 

  Customer Answer

  Date: 09/24/2024

   
  Complaint: 22256085
  
  I am rejecting this response because:

  
  Good afternoon, The timeframe was never an issue either the language because the person in charge on the first agreement was ***** ****** which at all times we were comunicating in spanish. He told us that we were going to have a container just for us because we needed to send a vehicle too. And when the pick up date arrived everithing changed, they never came to pick up my car and the numbers changed. And that is why we have been calling. But they never answered and all of a sudden ***** dont even answered my texts either ******* that he said he was the QA. 

   
  Sincerely,
  
  ****** **********

  Business Response

  Date: 10/03/2024

  We believe a language barrier occurred during the post-booking process concerning the additional cost. We are currently working with the carrier to review the extra charges for the move. As explained during the booking process, our carriers do not handle vehicle transportation, as this service is managed by a separate partner. The carriers are responsible only for household goods. While the booking agent can provide a quote for automotive transport, this service must be arranged separately and directly with the automotive transport provider.
  While we await clarification from the carrier, we would like to offer a $200 refund as compensation to help offset the additional cost.

  Customer Answer

  Date: 10/07/2024

   
  Complaint: 22256085
  
  I am rejecting this response because: Everything was in SPANISH since day one. And now they are trying to make us look that we are lying. We still havent received the goods. We have been comunicating with some other company called City Moving. They said they have our goods. We had to put a charge back because all this situation so we released the funds now they dont the original payment even though is already in route. Plus they said the goods are in a storage now they are charging $150 a day until the full payment is made by *****. I dont need $200 refund. All I need is goods. 

  
  Sincerely,
  
  ****** **********

  Business Response

  Date: 12/01/2024

  To Whom It May Concern:

  We would like to offer the customer compensation in the amount of $500. Should the customer accept we request a mailing address where the check can be sent. Thank you. 

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original contract and payment on March 10th for a house move from ** to ******** payment for the move was approximately $28,000 although much of it was made directly to EJ Relocations who was the mover 3 Brothers contracted on my behalf to make the move.The bill of lading included moving a car, but EJ Relocations don't move cars and 3 Brothers did nothing to provide an actual car mover and I had to do this at my own expense.The agreement was for 'white glove' service where everything is left spotless on the house you move out of and is unpacked and set up on the far end. The PA house was left in a terrible state and needed hours of professional *********** the Colorado delivery address only a portion of my goods were delivered. A significant number of items were severely damaged or destroyed. Almost nothing was unpacked including furniture wrapped in moving blankets. Many boxes were not even put in the right room. I had to hire local movers to get everything where it needed to be because it was beyond me physically. I also had to pay for disposal of all the packing materials which were supposed to be removed by the moving company. I followed 3 Brothers required process with ********************************. It has taken months to comply with all the requirements of that process and the offered settlement is $118 in compensation at 60 cents per pound for the approximately $12,000 of household items they destroyed or failed to return. This is within the letter of the law but a true insult given the cost of the move and the staggering amount of damage done. It does not address any of the other expenses detailed above nor the huge amount of time this has and is still costing **** would like 3 Brothers to reimburse me for the items they broke or didn't bother to bring, the cost of moving my car and the out of pocket for the local movers and packing material disposal.

  Business Response

  Date: 09/18/2024

  I sincerely apologize if the local carrier did not meet your expectations. Please note that unpacking services are typically not included unless specifically arranged and paid for in advance during the booking process. While the Platinum Packing package you purchased does cover packing services, it generally does not include unpacking.
  As outlined in your contract, unless additional insurance was purchased, the standard coverage of $0.60 per pound per item applies, as explained in both the estimate and Bill of Lading provided during your booking.

  Customer Answer

  Date: 09/19/2024

   
  
  Complaint: 22244968
  
  
  
  I am rejecting this response because:
  

  I was absolutely told and assured during the ordering process that the premium service i paid for including complete unpacking and setup. In this case even moving blankets were left wrapped and taped around heavy furniture. I was also assured that the service included removal of the packing materials. These were commitments made by a Three Brothers employee speaking on behalf of the company.

  i would expect the insurance to cover accidental damage outside the movers control. In may case a number of large and clearly fragile items such as a flat panel TV and UPS were abused by the movers and destroyed as a result. Many of the moving boxes and I’m talking more than half were seriously crushed and or had hole in them. A significant number marked fragile were dumped upside down in random rooms. The key point is the volume and distribution of damage and destruction can only be adequately explained by negligence on the part of the mover. This to me is not an insurance issue and certainly does not rise to the level of premium service and would be compensated by a good company.

  Then we get to the significant number of boxes and items the mover simply failed to bring back after taking them away. This isn’t accidental damage this is simple failure to live up to a moving contract where they didn’t move these items. That value of these items is into the thousands of dollars and a lot of time to deal with. The response completely fails to address this.

  The response makes no attempt to make things right or behave in a way consistent with a ‘better business’

  
  Sincerely,
  
  
  
  Alan Laidlaw

  Business Response

  Date: 09/30/2024

  As previously mentioned, all insurance claims must be processed through the local carrier's claims provider, as they are the insured party responsible for physically facilitating your move and had possession of your household goods.
  We sincerely apologize for any damaged or missing items. While our carriers strive to minimize such incidents, we understand that, unfortunately, they can occasionally occur.
  To show our commitment to resolving this matter, we would like to offer a refund of your deposit in the amount of $150.

• Initial Complaint

  Date:09/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date August 30 2024 3 Brothers was suppose to arrive between 7am and 10am to load up and move on there truck. at 10am stating the truck had a blowout and once fixed be to us in about an hour. Tried calling customer service waited ***** from 12 to 4pm 45 mins on between 7 and 8pm. At 8pm received a phone call from ******** with Fairway moving 3 Brothers dispatch it ********* was asked from his Boss Gio interested on moving a house in ****** and ********* is in ** received a phone call at 10am. ******** said yes. Received call from ******** said be to you between 12 and 2am as we have another job first to pack up and move and we said not acceptable comes back said spoke to my boss and I can be to you by 8pm in the mean time we called 3 Brothers back to find out who to write the check out to Spoke to ******** said make it out to Fairway for *******. ******** arrives comes inside takes pictures calls his boss I spoke to the boss and said for ******* we can take 2 items the boss said 3 Brothers under quoted and wanted 5200 to move us came in a big Penske truck. I stated to the boss how I spoke with 3 Brothers left an 800. Deposit we were not paying 5200. This text message came from 3 Brothers after I spoke to 3 Brothers. We did not cancel at last minute the company did not honor there agreement and we waited all day as new owners needed to get into their new home. We are sorry to hear you need to cancel your relocation services last minute. Your deposit was used and allocated out to reserving the truck, crew, fuel and trucking expenses that was at the location for pick up. We would like to offer you a refund of $400.00. If you accept the refund of $400.00 offered, we will refund those funds back to your card and email you once completed. In accepting our refund you also agree to no disputes reviews or negative remarks on our company . Please respond back to this email accepting the offer we are extending in good faith of a refund of $400.00.

  Business Response

  Date: 09/14/2024

  I apologize for the delay in the carrier arriving at the home to pickup the belongings. All pickup times are estimates and subject to change as the crews are subject to real world conditions and events can happen that can cause delays. In this case it is noted on the file that the local carrier was having mechanical issues with their truck and move things around to still be able to facilitate the move. I am unsure of what exactly transpired that caused the discrepancy. With that being said the driver must present the worst case scenario before loading based upon a visual estimate of what it is to moved. They must present the worst case as they can not increase the price once items are being loaded to the truck. If the space is not fully utilized the driver will then lower the final price to accurately reflect the price. It is noted that the customer has already agreed to and been issued the $400 refund to her credit card. 

  Customer Answer

  Date: 09/25/2024

  Good morning 

  Our apologies for not responding we have been dealing  with some issues at our new home.

  after reading the response back from 3 Brothers.  **** did not respond back to 3 brothers text message agreeing to the 400 dollars.  The text stated ti respond back to the text message agreeing to tge 400 she was not responding as she wanted the full amount back as nothing happened with the move no one touch anything in the house.   3 Brothers took it upon themselves to issue a refund of 400 dollars back from a differe t phone number and stating that your e receipt has been given for the deposit of 400 back to your account which ment they still had the account number and **** did not give authorization to that.  

  we have the text message showing **** did not respond back we feel that we should have had the full amount back due to none of the job was even completed that caused extreme stress to **** and ***** ******* when we needed to be out of the old house to let the new owners in.

  Thank you for your time

   

   

• Initial Complaint

  Date:08/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The pictures below are of the items to be moved, the texts between myself and ****** *********, and my bank proof of payment. I was never told this was a third party mover, and the contract is no longer available to view. Upon the movers arrival I was told the original total cost of $1576 was actually over $3,000 ( nothing in writing), and would take 2 weeks longer than discussed with Mr. ********** Please help with my refund. Nothing was touched. Nothing was moved. No service was provided to me.

  Business Response

  Date: 10/03/2024

  Our estimates are primarily based on the cubic footage of the items to be moved. During your initial conversation with the booking agent, the inventory provided fell slightly below our minimum of 300 cubic feet. When you mentioned additional smaller items, it appeared that they would not significantly impact the total volume. However, upon the crew's arrival at your home, the total volume exceeded the 300 cubic feet minimum. As outlined in the estimate provided at the time of booking, any additional cubic footage beyond the minimum is charged at the agreed-upon rate.
  At the time of booking, you also received a Bill of Lading, which includes the information of the local carrier responsible for facilitating your move. We apologize if there was a delay in your delivery. Please understand that while we strive to provide accurate timelines, delivery estimates are subject to factors beyond our control, such as weather and other unforeseen circumstances.

  Customer Answer

  Date: 10/03/2024

   
  Complaint: 22112071
  
  I am rejecting this response because:
  The man I spoke to on the phone, representing your company, gave me inaccurate information as you can tell by the texts. As soon as the guys came to the house he was no where to be found to speak to about the estimate he gave. I signed a contract for a certain amount. I did not receive the service. Fire ****** or send him to training. Horrible service. 
  Sincerely,
  
  ****** *****

  Business Response

  Date: 10/17/2024

  We apologize for any inconvenience caused by the booking agent's unavailability at the time. As mentioned during the booking process, our customer support team is dedicated to assisting clients throughout and after their move. The booking agents primarily focus on helping new customers get their moves scheduled.
  To clarify, the driver is required to provide a worst-case scenario estimate before loading begins, as the price cannot be adjusted upward once loading starts. However, if the total cubic footage used is less than initially estimated, the driver will reduce the cost accordingly to reflect the actual space utilized.
  Per the terms of our contract, the full deposit is non-refundable once services have been initiated. That said, as a gesture of goodwill, we would like to offer a refund of $75.
  Please let us know if you have any further questions or concerns. We are committed to ensuring your satisfaction and appreciate the opportunity to assist you.

  Customer Answer

  Date: 10/31/2024

  The contract said its non refundable once service has started. No service was started. They did no service! 

  Customer Answer

  Date: 11/04/2024

  The contract said its non refundable once service has started. No service was started. They did no service! 

  Business Response

  Date: 11/23/2024

  To Whom It May Concern:

  We are in receipt of this customer's complaint. Please note that this customer was provided an estimate based on the items listed. When the pick up crew arrived it was determined that the customer had additional items and therefore required additional space. The pick up team provided the customer with a revised estimate which they declined. The customer refused services and cancelled. Based on our cancellation policy, the customer has forfeited their deposit and we are unable to offer a refund. Thank you. 

  9. CUSTOMER HAS ELECTED A "BINDING TO NOT EXCEED" PRICE, THE TOTAL COST WILL NOT EXCEED THE ESTIMATED AMOUNT; PROVIDED, HOWEVER THAT CUSTOMER PROVIDES 3 ********************************************* & ******************** LLC WITH AN ACCURATE DESCRIPTION OF THE ***** TO BE MOVED AND THE SERVICES TO BE PERFORMED. CUSTOMER HAS REQUESTED TO HAVE AN ESTIMATE PROVIDED FOR HIS/HER HOUSEHOLD GOODS RELOCATION, IN ACCORDANCE WITH 49 CFR 371.113(C)(1), CUSTOMER AGREES TO WAIVE A PHYSICAL SURVEY OF THE HOUSEHOLD GOODS, AND ALTERNATIVELY AGREES TO RECEIVE A BINDING TO NOT EXCEED ESTIMATE BASED UPON THE SHIPPER PROVIDED ITEM LIST OF PROPERTY TO BE TRANSPORTED. IF ANY ADDITIONAL PIECES, PACKING SERVICES, WEIGHT OR LABOR SERVICES ARE ADDED AT THE ORIGIN OR DESTINATION TO THOSE QUOTED, THE CUSTOMER SHALL BE CHARGED FOR THESE SERVICES AT THE GOVERNING TARIFF RATES. CUSTOMER UNDERSTANDS THAT 3 ********************************************* & ******************** LLC HAS A 2100 LBS MINIMUM ON ALL SHIPMENTS. ANY SHIPMENT BELOW 2100 LBS. WILL BE CHARGED AT THE 2100 LBS RATE. THE PRICE INCLUDES ALL FUEL SURCHARGES, TOLLS, LOAD AND UNLOAD, BASIC DISASSEMBLY AND REASSEMBLY OF STANDARD FURNITURE *****, UP TO 75 FEET OF LONG CARRY AT ORIGIN AND DESTINATION AND 1 FLIGHTS OF STAIRS. ELABORATE FURNITURE ***** THAT NEED TO BE DISASSEMBLED AND/OR REASSEMBLED MAY REQUIRE 3RD PARTY SERVICING OR ADDITIONAL LABOR AND SHOULD BE DISCLOSED TO YOUR ESTIMATOR AND INCLUDED IN YOUR ESTIMATE. DISCONNECTING AND/OR RECONNECTING OF APPLIANCES IS NOT INCLUDED IN THE PRICE. REASSEMBLY IS SUBJECT TO THE AVAILABILITY OF TOOLS AND/OR ALL PARTIES BEING AVAILABLE. THE PACKING AND UNPACKING OF BOXES IS ONLY INCLUDED IN THE PRICE IF IT IS ITEMIZED IN THE PACKING AND UNPACKING SECTION OF YOUR ESTIMATE; ALL MATERIALS/LABOR FOR UNDISCLOSED ***** WILL BE EXTRA.

  20. AS THE CUSTOMER, I AGREE THAT ANY REFUSAL OR DENIAL OF SERVICE, EITHER VERBALLY IN PERSON OR OVER THE PHONE, WILL BE TREATED AS A LATE CANCELLATION MADE OUTSIDE OF THE CANCELLATION WINDOW. I UNDERSTAND THAT NO REFUND WILL BE ISSUED IF I REFUSE OR DENY SERVICE ON THE DAY OF PICK UP. IF I CLAIM THAT SERVICE WAS NOT RENDERED I MUST PROVIDE NOTICE OF ANY SERVICE FAILURE MADE BY 3 BROTHERS MOVING & STORAGE LLC, IN WRITING TO *************************************************************************************************************.

   

• Initial Complaint

  Date:08/22/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction occurred on 5/28/2024. I made a deposit with this moving company for $1322.00.I was told I had 72 hours from signing the bill of lading to be entitled to a full refund. I never signed the bill of lading. The broker company and I spent a couple of days switching the moving carriers because I did not trust the options they provided. On 6/1/2024 I elected to cancel the company and I received an email stating I would receive my refund within 5 days. It is now 8/22/2024 and after follow-ups with emails and phone calls, I still have not received a refund. I was also contacted by one of the managers stating that I would receive a refund on 6/1/2024.

  Business Response

  Date: 08/31/2024

  Our records show that this refund was initiated around the 1st of the month. If you have not yet received the funds, please contact our customer service team to verify your mailing address.

  Customer Answer

  Date: 09/09/2024

   
  Complaint: 22181925
  
  I am rejecting this response because: I got into contact with customer service on 9/4. I was told that a third party handles refunds and an escalation email was sent to them. I was told that I would hear back later in the day on 9/4 or on 9/5 regarding the status of my refund. It is now 9/9 and I have not heard back from anyone. 
  Sincerely,
  
  ***** *******-Pintican

  Business Response

  Date: 09/18/2024

  The payment processing is handled by a 3rd party. I have asked for an update on the matter. It noted on the 4th that it should be processed within the next 5-7 business days. 

  Customer Answer

  Date: 09/23/2024

   
  Complaint: 22181925
  
  I am rejecting this response because: It has been over 13 buisness days and I have not received my refund yet.
  
  Sincerely,
  
  ***** *******-pintican

  Business Response

  Date: 10/03/2024

  We do apologize the 3rd party vendor has been behind schedule issuing the refunds. We are actively working with them to get this rectified. 

  Customer Answer

  Date: 10/07/2024

   
  Complaint: 22181925
  
  I am rejecting this response because: It is unacceptable that a refund request takes 4 months to process. Is there a way to contact the 3rd party vendor that handles the refunds?
  
  Sincerely,
  
  ***** *******-pintican

  Business Response

  Date: 12/01/2024

  To Whom It May Concern:
  We request that the customer provide a mailing address for a refund check. We will then submit it to our billing team. Thank you. 

  Customer Answer

  Date: 12/11/2024

  Hi, I didn't know they responded. Originally I got an email from you stating that this case was closed due to it being unresolved. But if i may respond to them. My new mailing address is ************************************************. Hopefully you can still send that to them. Thank you. 

  Customer Answer

  Date: 12/12/2024

  Hi, I didn't know they responded. Originally I got an email from you stating that this case was closed due to it being unresolved. But if i may respond to them. My new mailing address is ************************************************. Hopefully you can still send that to them. Thank you. 

  Business Response

  Date: 12/18/2024

  We have received the updated address and forwarded it to billing for processing. The refund check will be mailed. Thank you. 

  Customer Answer

  Date: 12/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******-pintican

  Customer Answer

  Date: 02/06/2025

  Hi, is it possible to reopen this complaint. I have been waiting since late December for the refund check. Still nothing in mail. Please reach back to me at your earliest convenience, thank you. 

  Customer Answer

  Date: 02/10/2025

  Hi, is it possible to reopen this complaint. I have been waiting since late December for the refund check. Still nothing in mail. Please reach back to me at your earliest convenience, thank you. 

  Business Response

  Date: 02/15/2025

  We have notified the ****************** that this customer has not received their refund so that it can be addressed promptly. Thank you. 

  Customer Answer

  Date: 04/21/2025

  I would like to reopen this complaint, it has been almost two months and I was told in the reply by the business that they would forward my refund to my address. I have still not received the check. 

• Initial Complaint

  Date:08/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company advertised as moving company and were in fact a moving broker. they subcontracted to Pole Position carriers that I also file a complaint against.they provide terrible service hire companies that come and demand more money due to low balling the estimate. please see complaint ******** for detailed description o f events

  Business Response

  Date: 08/31/2024

  Based on the notations made at the time of pickup, there were additional items and some that were larger than originally estimated. The estimate is primarily based on the amount of space your items occupy within the truck. If there are additional items or if the items are larger than initially described, this requires more space in the truck for transport, which will affect the overall cost.

  Customer Answer

  Date: 08/31/2024

   
  Complaint: 22167619
  
  I am rejecting this response because:

  Was told I needed 1500 cu/ft day of pick up. Was quoted for near 800cu/ ft

  Asked say if pick up where I truck would 1500 cu/ft take up..approximately the 20 ft of a 26 ft 2200 cu/ft truck.

  On arrival in another 26 ft 2200 cu/ft truck my belongings miraculously fit to bear the 12 ft of the 26 dt of truck. 

  I was misled that I needed more cu/ft and upcharged $2800 more. When in fact my original quoted cu/ ft was enough. 

  I am seeking this $2800 back since this was not necessary for items as told under false pretenses.

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 09/18/2024

  As previously stated the additional space was required due to the additional items and the items being larger than originally disclosed. 

  Customer Answer

  Date: 09/18/2024

   
  Complaint: 22167619
  
  I am rejecting this response because:

  As previously stated upon delivery my items miraculously fit within the original quoted space on truck within the 800ish cubic feet. When items loaded into 1st truck ( which was same size at 26foot ***** cubic feet) they loaded it to the area the driver identified as the 1500 cubic feet. Yet delivery was within the 800 cubic feet of area. There were not any other items of another job in either delivery or pick up truck.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 09/30/2024

  Pickups are conducted using a 26-foot box truck, while deliveries are typically made with a semi-truck. These vehicles have different dimensions, so your perception of space may vary between them. The truck used for pickups has markers inside to accurately measure and reference the amount of space being utilized.