Reviews
This profile includes reviews for Xulon Press's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 78 Customer Reviews
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Review fromStephen W
Date: 05/08/2025
1 starStephen W
Date: 05/08/2025
Xulan Press is absolutely horrible. Stay away. They lied to me through the entire process, tried to overcharge me to buy author copies. We parted ways on a very bad note more than a year ago. Now, getting that book published by someone honest, we see that Xulan has had it listed on ****** for more than a year. I have a copyright, they don't have permission. They are the worst company I ever worked with. Believe me, stay away. You will regret ever hearing their name. I wish I could pick 0 stars, or even a negative one. They don't deserve one star.Xulon Press
Date: 05/22/2025
I'm very sorry to hear of your experience with your book remaining listed as one of our products long after you terminated your distribution contract. Unfortunately, once we receive your request to end your relationship with us, we process that request and we wait for our 3rd party distributors to do their part. Because this part is entirely outside of our systems, we are all playing a waiting game while their system uploads updated data. Many times, we do not know that the task has been completed (or not completed) until the author notifies us. At that point, we repeat the process, requesting an urgent expediting of the initial request.From my review of your account and ******'s online catalog, our request to have your account no longer listed with us has been completed. While we cannot take away your experience and your impression of our services, I can offer our sincerest apologies and hopes that your journey as a published author finally meets your expectations. ~ ************** Team at Salem Author ServicesI am truly sorry to hear about your experience with your book remaining listed as one of our products after your distribution contract was terminated.When we receive a request to end a relationship with an author, we promptly process it on our end. However, the removal of the book from online catalogs is then dependent on our third-party distributors updating their systems. This step is external to our own systems, and we often rely on authors to inform us once the listing has been removed or if there are continued issues. Upon notification, we immediately follow up with an urgent request to expedite the process.I have reviewed your account and the Amazon online catalog, and I can confirm that our request to remove your book listing has now been completed.While I understand that this situation has negatively impacted your experience with our services, I want to offer our sincerest apologies. We hope that your ongoing journey as a published author will be a successful one.~************** Team at Salem Author ServicesReview fromCynthia B
Date: 04/12/2025
5 starsCynthia B
Date: 04/12/2025
This is my first attempt at writing for publicity and I'm very thankful for the opportunity I have had, to interact with the Team at Xulon Press ********************. Everyone has been very enthusiastic, accomodating and professional throughout the process of publishing 'my little book'. Each individual made me feel special and encouraged me that the end result would be good. They were patient and kind in responding to the many questions and, made every effort to satisfy my requests.Even when I doubted my ability to finance the process, they worked diligently with me on formulating a payment plan.I experienced a GODLY Presence during this exercise and want to give God Praise for placing me in the care of a TEAM that made the venture so exhilarating.Xulon Press
Date: 04/17/2025
Thank you so much for your kind words! We truly appreciate you acknowledging that we accomplished what we always set out to do - Provide our authors with a completed book they are proud of AND enjoy the publishing experience along the way. We are so glad you trusted us with your project and look forward to more in the future. ~ ************** Team at Xulon Press/Salem Author ServicesReview fromTracy W
Date: 03/19/2025
5 starsTracy W
Date: 03/19/2025
I am thrilled to share my experience with Xulon Press, having worked with the incredible ********* ***** and ***** *******. Their diligence, knowledge, helpfulness, and patience truly set them apart in the publishing industry. As a returning author, I can confidently say that both times I partnered with Xulon Press, they delivered fantastic results. From the initial stages to the final product, their support and expertise made the process seamless and enjoyable. I highly recommend Xulon Press to any author looking for a reliable and professional publishing experience. You will not be disappointed!Xulon Press
Date: 04/17/2025
Thank you for your kind words and vote of confidence, however, your decision to publish multiple books with us is the highest praise! It says you trust that each favorable experience is not an accident, but instead a standard. We will be sure to share your shout-outs with ********* and *****. We truly appreciate you choosing us again and we look forward to continuing on as your publisher of choice! ~ ************** Team at Xulon Press/ Salem Author ServicesReview fromAnsley M
Date: 03/17/2025
1 starAnsley M
Date: 03/17/2025
Horrible! Very difficult to work with and especially hard to get a response for questions.Xulon Press
Date: 04/17/2025
We have been in contact with this author and are moving forward with re-engaging her projectXulon Press
Date: 04/17/2025
We have been in contact with this author and are moving forward with re-engaging her projectReview fromCharleen L
Date: 03/05/2025
5 starsCharleen L
Date: 03/05/2025
As a returning author with Xulon Press, here in 2025, I have just published my 4th book. I am still satisfied with the services they have offered and rendered to me. The last author service specialist I worked with was ******** and I have already made it clear that if I should remotely ATTEMPT to write another book, I am sticking with her. Because of her patience, skills, professionalism and zeal, I highly recommend her without question!Xulon Press
Date: 03/17/2025
Thank you so much for sharing your experience as a returning author with Xulon Press! We truly appreciate your entrusting us with each project. ******** is truly a gem. I'm so happy she was able to meet and even exceed your expectations - enough to make you consider a FIFTH book! Either way, we'll be here for you.~ The Salem Author Services Management TeamReview fromSalai M
Date: 02/25/2025
5 starsSalai M
Date: 02/25/2025
I worked with this press for a book, and I want to say thanks for their excellent service.Xulon Press
Date: 03/17/2025
It has been a pleasure working with you and your team! We appreciate you trusting us with your book project and look forward to serving your author needs on this and any books to come.~ The Salem Author Services Management TeamReview fromGrace C
Date: 12/23/2024
5 starsGrace C
Date: 12/23/2024
This was my third book published with *****. Each *** was very helpful. I appreciated their advice and thoughts. My completed books were attractively designed and I received several compliments on the front covers. Their editorial services were very much appreciated as they answered all my questions and concerns. The staff is very professional and was a great aid to a new author which was why I felt confident to continue publishing my future books with *****.Xulon Press
Date: 12/27/2024
Thank you for sharing your experience as a returning author with Xulon Press. Publishing your third book with us is a great compliment because we know you are well aware of the process and also of your options to self publish through another company. We truly appreciate you allow us the opportunity to work with you once again, and we look forward to continuing the journey! ~ ************** Team at Salem Author Services/Xulon PressReview fromRachel E
Date: 12/14/2024
5 starsRachel E
Date: 12/14/2024
Im very pleased at the quick turnaround from the time I signed my contract to books in hand (just under four months). Going through this process for the first time, I was nervous and full of questions. Each member of my team made sure I was taken care of and each step was explained well. Now that my book is published, I feel grateful I found Salem/Xulon. Several copies have sold already and *** received many compliments on the book and its appearance/layout. I have ideas for my next book and will publish with them again.Xulon Press
Date: 12/17/2024
Thank you so much for sharing your experience. It really encourages our team when we see the results of our efforts. Your satisfaction means a lot! We truly look forward to continued service of your published book, as well as walking you through the process again with your next project. ~ Your Xulon Press/Salem Author Services TeamReview fromTimothy H
Date: 12/09/2024
1 starTimothy H
Date: 12/09/2024
I have sold of copies of my book but xulon press said I have not sold any.Xulon Press
Date: 12/11/2024
I can understand your disappointment with the results of your efforts. As an self-publishing company we provide various services to our customers: including editing from basic proofreading to ghostwriting, cover design and typesetting, distribution of the finished book and reporting of books sold. One thing I would recommend to help with increasing sales is the utilization of marketing and promotional services, face-to-face and digitally. As you publisher, we can work with you to find techniques that meet your needs and resources. I did note you have been in contact with your Account *** here at **********************, by both phone and email, to explain how we report sales and how to increase them. I trust as we work together you will see better sales results. ~Your Management Team at Xulon Press/ Salem Author ServicesReview fromHarold K
Date: 11/20/2024
5 starsHarold K
Date: 11/20/2024
I signed with Xulon Press/*********************** about three months ago to publish my latest book, and working with them has been absolutely superb. First, I worked with **** *****, who was their point person in my manuscript review process and selected the type of services I need with this book. She worked with the team who did the evaluation, and recommendations, which went flawlessly. Next, I worked with ******** *****, in charge of the pre-production team. She assigned a superb editor, and helped me get all the other items in order, to standard, and then approved all items -- handing them off to production. In production I have worked with ***** ******* who have completed the front and back cover, which look just great. Next is lay out, which will probably take a few weeks, but based on all I have experienced so far, I imagine the final product will be across the finish line soon. One other thing I like about Xulon is the author dashboard they have for all the steps. It really makes the process easier and puts everything at your fingertips, which ******** helped me complete. So far, this publisher has been great. I look forward to the next weeks of production and printing.Xulon Press
Date: 11/22/2024
Thank you so much for sharing your experience publishing with ************. I will be sure to pass this along to each one of your team members; it will please them to know their dedication to serving authors was appreciated. We look forward to rejoicing with you when your book is finally in print. ~ ************** at Salem Author Services/ ***********************/ Xulon Press
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