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Business Profile

Fence Contractors

Fence Outlet Melbourne, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had fence installed by Fence outlet within the last 60 days. Much of the since then we have been out of town. Yesterday we discovered that the fence is on top of a neighbor's irrigation head and it stopping the head from rotating causing a substantial water build up on the side of our foundation. The water build up is also causing flooding along the edge of our lanai and water build up inside the *****. I sent am email to Fence outlets customer service representative, ********* ****** yesterday morning and have not received a response. We also have a problem with gate hinges that have not been screwed down. We wrote to Fence outlet about that problem on May 30 and yesterday. We have not received a response to either of those inquiries. It appears we are being ignored.We need the sprinkler head fixed immediately. We had this problem at a different location and took care of it our selves. We paid for an sprinkler head warranty. As such, there is no excuse for them ignoring our problem.,. If they cannot come out fix this by moving the sprinkle head to the other side of the fence, we will hire someone to do it and look to Fence Outlet to recover the costs.I tried to upload photos but your system would not do ****** are welcome to call me at ************ or my wife **** at ************ to discuss or for more information.

    Business Response

    Date: 07/10/2025

    ******, we apologize for your recent experience. We have scheduled a service visit to address your concerns regarding your sprinklers and gate. A manager will follow up after the service to make sure all is completed to your satisfaction. Thank you for working with us to come up with a resolution. 

    Customer Answer

    Date: 07/11/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:06/29/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The fence was done in a very crappy way, it is missing so.e hardware, and it bottom of the fence on the gate is not even, the cap covers for the poles are on crooked, and there is a big gap between our other fence and the new one. I have reached out to fence outlet but no one has responded back to me. I am very disappointed in the quality of the work. I will not use them to replace my entire fence when I am ready.

    Business Response

    Date: 06/30/2023

    *****, we apologize for your recent experience. Thank you for working with our Customer Service Manager to rectify any installation issues. We will send a service technician out next Friday, 7/7  to address any concerns you may have. 

    Customer Answer

    Date: 07/05/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *******

Fence Outlet Melbourne, LLC is BBB Accredited.

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