Complaints

This profile includes complaints for Appliance Direct, Inc. (All Store Locations)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Appliance Direct, Inc. (All Store Locations) has 10 locations, listed below.

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  Appliance Direct, Inc. (All Store Locations)

  397 N Babcock St Melbourne, FL 32935-6718

  
• 

  Appliance Direct, Inc. (All Store Locations)

  17438 E Colonial Dr., Suite 112 Orlando, FL 32820

  
• 

  Appliance Direct, Inc. (All Store Locations)

  1532 S. Nova Rd. Daytona Beach, FL 32114

  
• 

  Appliance Direct, Inc. (All Store Locations)

  924 W State Road 436 Suite 1800 Altamonte Springs, FL 32714-2935

  
• 

  Appliance Direct, Inc. (All Store Locations)

  7777 N Wickham Rd Ste 1B Melbourne, FL 32940-7978

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The delivery happens today May the 4th. The delivery driver had an attitude from the onset. They left the old refrigerator in the middle of the kitchen which was supposed to be removed. They also did not unpackage the stove and left that not even put in place. I paid for these services and did not receive them.

  Business Response

  Date: 05/18/2023

  The delivery company called the customer 30 minutes to inform him that they were on their way. They ask the customer if there was a clear path to the kitchen and please empty the refrigerator. 
  When they got there, there was furniture in the way and the refrigerator was full of food. They again asked the customer to remove the food from the refrigerator, and the customer refused. They moved the refrigerator and put the new one in place and the customer again refused to move the food from the old unit to the new unit. They explained that they could not take the refrigerator with food in it. They would leave there so the customer could move the food. Once that is completed they will go back and get the refrigerator.

  Thank You!

• Initial Complaint

  Date:05/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a washer on 11/29/2022. During my purchase I was asked if I wanted to buy an extended warranty. I was also told that the washing machine had a 1 year manufacture warranty. I declined the extended warranty. From the first day the washer shakes my entire house. Not wanting to call and deal with Appliance Direct, since they don’t return calls, my husband did multiple things. Leveled it at least 10 times, put anti vibration pads, reinforced the floor and put an anti vibration mat under the machine. Nothing had worked and the noise it made only got worse and worse. Finally I called the manufacturer on 4/24. I was told they could not help me because my warranty expired on 9/1/2022. How could my warranty expire before I even purchased it? After sending in my receipt to prove my purchase, I was told to contact appliance direct because they may have sold me a used washer and that was illegal. I called and Appliance Direct sent out a repair person at no cost to me. The repair man tells me that the washer is defective and can not be repaired. He tells me that he will call Appliance Direct and and tell them that I needed a replacement. I was told Appliance Direct would call me to set up the next step. In true Appliance Direct style no calls , no followup and no one knows whats going on.

  Business Response

  Date: 05/16/2023

  This is a front load washer and there are shipping bolts in the rear of the washer. The customer picked up the unit and took it home. If all the shipping bolts are not removed the unit will bounce around.
  
  The warranty is thru NEW LEAF and it is posted in the store. The customer has not contacted New Leaf for service. If the customer did not remove the shipping bolts New Leaf will charge them a service fee.
  
  To help the customer we can send one of our delivery companies at no charge. If the shipping bolts were not removed and there is damage to the unit, service will have to be called in.

  Thank You.

  Customer Answer

  Date: 05/17/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  I have called for service.  The person that was sent out said the washer was not repairable and should not have been sold.  This service was on May 1st.  I have still not had a call back after many calls since reporting to the BBB.  Every call I am told it will be escalated to management and yet I never receive a call back still.  Blaming this issue on shipping bolts is silly. New Leaf is owned by Appliance Direct which is why they have the same customer service skills.   
  

  
  
  
  Sincerely,
  
  
  
  ******* *******

  Business Response

  Date: 05/22/2023

  We have spoken with the customer; they are working with the warranty company on resolving the matter.  They will follow up with us if any further assistance is needed.

• Initial Complaint

  Date:04/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a new ********* dryer on February 10 for $1,027.51, received it on February 13. It flooded my laundry room and I was told it needed a hose. After numerous visits and phone calls they could not get a hose one so after fighting for a new one they finally agreed on March 20. I bought a less expensive one and they refunded me $100.48. The new one arrived March 22 and it is broken. They called an appliance service and after 2 visits they told me it needed a new drum. I asked them to take it back and refund my money and they told me it was not their responsibility. I have been calling the store and their manager and I get no results. I have been very patient but it is now April 24 and I still am in the same predicament.

  Business Response

  Date: 05/08/2023

  I just spoke with ******* ********* over the phone and she said that ********* service was finally able to fix her ********* dryer. Thank You

• Initial Complaint

  Date:04/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a washer and dryer at the beginning of this month (April) when we bought our new home. I didn’t really get a chance to use it at first as we were so busy unpacking so it didn’t get used until about a week after. We ended up doing a couple loads and the washer started shaking so bad that it came out of the cabinet it was it. It was just a sheet and a mattress cover in it so it definitely wasn’t overloaded. I tried to start it up again and when I came back to check the washer was off but the stuff was still soaking wet. I went online and looked at the return policy and it said that you have 14 days to return. We were within the 14 days so I called Appliance Direct and they gave me the owners name and number (Jeff) and said I had to call him.I told him about it and asked if I could please return and get something different? He said “don’t worry, we will take care of you” and he seemed like he was going to follow through. I then texted him the next day and he said whirlpool would call me to come look at it.
  I don’t want them to look at it. I want a different washer/dryer set because I’m already having issues and I’m within the 14 days to return. I tried texting and calling him again and he ignored me. So, I decided to go back into the store and talk to someone. When I got there he was there. Right off the bat he was already seeming annoyed that I came in and he said “you came here not knowing I’m Jeff and thinking you can get over on me” I said, no, I just want a working set! I just paid $1800 for this and it doesn’t work. Every time I would try to speak he would say that I wasn’t letting HIM speak and he could tell what kind of person I am. I said, no I’m just upset because I paid a lot of money and I just want to have a working washer and dryer. He said he was going to have the repair guy look at it first. Then he said he wouldn’t help me because I am trying to “get over on him” by coming into the store instead of calling or texting. I had to come in because he wasn’t answering my call or messages. I told him if he didn’t help me than I would let everyone know not to buy from him. He told me to leave and so I stepped outside, in tears because of how rude this guy is. He said that the return policy is only if I don’t use them but how would I know that they didn’t work if I didn’t use them? If you bought appliances from anywhere else, Lowe’s, Home Depot, Costco… They would gladly return a product that was defective. This guy is a crook, and I will never go to this place again, and I will warn you all the same. Even the police that came told me that it was bad business and that I should call the corporate store and file a complaint. How is it legal to sell someone junk for $1800+ and now I can’t exchange it or return it? I even paid extra for them to deliver it and install it so it should have been installed correctly and I shouldn’t have any issues. I only asked to exchange it I didn’t even want a refund but after the horrible way I was treated I will never want to buy anything from them again I would rather take my money and go somewhere else.

  Business Response

  Date: 04/17/2023

  We believe the customer overloaded the top load washer, which can be thrown off suspension settings by
  not evenly distributing something like a mattress pad. 
  The customer demanded a brand new much more expensive Front Load Pair to replace both her existing top load
  washer and dryer.
  The customer then referred to 14 day return policy which is offered by appliancedirect.uk in Britain or perhaps some other similar
  sounding name company.  APPLIANCE DIRECT has been in business 28 years and has never had a 14 day or other return policy
  if product has been taken out of the box and used. 
  The customer appeared in store which we welcome; however, the customer used volume and language that we do not tolerate.
  The Police were called, and they removed customer from the store. 
  
  Please note customer revised description of events twice, each time using our response to remanufacture a scenario.
  
  Customer was offered service and refused which is the first step to solving is issue. Thank You

  Business Response

  Date: 04/17/2023

  We believe the customer overloaded the top load washer, which can be thrown off suspension settings by
  not evenly distributing something like a mattress pad. 
  The customer demanded a brand new much more expensive Front Load Pair to replace both her existing top load
  washer and dryer.
  The customer then referred to 14 day return policy which is offered by appliancedirect.uk in Britain or perhaps some other similar
  sounding name company.  APPLIANCE DIRECT has been in business 28 years and has never had a 14 day or other return policy
  if product has been taken out of the box and used. 
  The customer appeared in store which we welcome; however, the customer used volume and language that we do not tolerate.
  The Police were called, and they removed customer from the store. 
  
  Please note customer revised description of events twice, each time using our response to remanufacture a scenario.
  
  Customer was offered service and refused which is the first step to solving is issue. Thank You

  Business Response

  Date: 04/19/2023

  We stand by our previous statement.  The first step for anything to happen is to have Whirlpool look at the machine.  Thanks

  Business Response

  Date: 04/19/2023

  We stand by our previous statement.  The first step for anything to happen is to have Whirlpool look at the machine.  Thanks

  Customer Answer

  Date: 04/19/2023

  
  
  Better Business Bureau:
  
  
  I just will never use this business again, and I will make sure to let everyone else know not to use them. The way the situation was handled was very unprofessional. When I came into the store, things could have gone much different had he not started being rude from the start, thinking that I was getting over on him. When you approach people negatively, they almost ALWAYS respond negatively. When I came in and he said, how are you doing? I had a pleasant attitude and just wanted to talk about my issue. In no way was I trying to go behind his back I just didn’t get an answer from my call or my message so I wanted to stop in. I can guarantee you if he made a large purchase and had an issue then he would do exactly the same. I already put out a bunch of reviews and many people have messaged me to claim that they have dealt with this man and his rudeness. I will cut my loss and contact whirlpool myself. I am always a kind person and I always try to put myself in other people’s shoes. You could ask anyone that knows me and they would tell you that. 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ****

  Customer Answer

  Date: 04/19/2023

  
  
  Better Business Bureau:
  
  
  I just will never use this business again, and I will make sure to let everyone else know not to use them. The way the situation was handled was very unprofessional. When I came into the store, things could have gone much different had he not started being rude from the start, thinking that I was getting over on him. When you approach people negatively, they almost ALWAYS respond negatively. When I came in and he said, how are you doing? I had a pleasant attitude and just wanted to talk about my issue. In no way was I trying to go behind his back I just didn’t get an answer from my call or my message so I wanted to stop in. I can guarantee you if he made a large purchase and had an issue then he would do exactly the same. I already put out a bunch of reviews and many people have messaged me to claim that they have dealt with this man and his rudeness. I will cut my loss and contact whirlpool myself. I am always a kind person and I always try to put myself in other people’s shoes. You could ask anyone that knows me and they would tell you that. 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ****

• Initial Complaint

  Date:04/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased new in box refrigerator and range on 12/06/2022 and was delivered on 12/15/2022. Upon opening the box I noticed 2 dents on the side of the refrigerator. Also, the range had a missing counterweight on the back and one was broken. On 12/16/2022 I phoned the Appliance Direct where I purchased it. I spoke with a manager, Jace, that told me to send images. I did so. Over a week goes by and no call back. On 01/05/2023 I phoned the store again and spoke with the salesperson I purchased from, Jack. He said he would look into it and get back to me. On 01/11/2023 I recontacted Jack and he told me to send him the images. I did so. I phoned him back to confirm receipt and he said he got them. After no return calls or contact from anyone I reached out to an area manager, Guy, via message. He replied, he would look into it. On 02/07/2023 I left an email on the Appliance Direct site. I received an acknowledgement on that day @ 11:54am. To date there has been no communication from Appliance Direct. They have shown no interest in returning a call or communicating in any way. This is the absolute worst customer service I have ever experienced.

  Business Response

  Date: 04/26/2023

  The customer was informed that this is a ********* warranty problem, and we are more than happy to contact ********* to make a site visit. 
  
  The new ranges only have three weights in them. 
  
  The customer picked up the unit from the store.
  The pictures show the scratches are from the customer sliding the unit in place. 
  This was an in the box piece and a customer pickup.
  
  We have called ********* and set up service.

  Thank You,
  Appliance Direct

  Business Response

  Date: 04/26/2023

  The customer was informed that this is a ********* warranty problem, and we are more than happy to contact ********* to make a site visit. 
  
  The new ranges only have three weights in them. 
  
  The customer picked up the unit from the store.
  The pictures show the scratches are from the customer sliding the unit in place. 
  This was an in the box piece and a customer pickup.
  
  We have called ********* and set up service.

  Thank You,
  Appliance Direct

  Business Response

  Date: 05/09/2023

  Second further investigation shows the unit was delivered (the customer did pay for delivery and Appliance Direct did pay the delivery company. By reading the customer email he said,” . Upon opening the box”, which leads the sales person to believe that it was a customer pick up. In talking with the delivery company he said,” the customer ask to leave the units in the kitchen and he will move the food out of the refrigerator. The pictures also show the scratches’ are from moving the unit into it space and the counter rub the unit.  The delivery company does not have any notes on the ticket so we can either change the refrigerator out or discount the unit and charge the delivery company.
  
  As for the range, there are only three weights on this range and if there is damage it would be a ********* warranty issue.

  Business Response

  Date: 05/09/2023

  Second further investigation shows the unit was delivered (the customer did pay for delivery and Appliance Direct did pay the delivery company. By reading the customer email he said,” . Upon opening the box”, which leads the sales person to believe that it was a customer pick up. In talking with the delivery company he said,” the customer ask to leave the units in the kitchen and he will move the food out of the refrigerator. The pictures also show the scratches’ are from moving the unit into it space and the counter rub the unit.  The delivery company does not have any notes on the ticket so we can either change the refrigerator out or discount the unit and charge the delivery company.
  
  As for the range, there are only three weights on this range and if there is damage it would be a ********* warranty issue.

  Customer Answer

  Date: 05/10/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I can accept the possibility that a delivery person cannot remember all circumstances surrounding a particular delivery. In this case his memory is close. The range was placed in the dining room still in its packing and not moved to the kitchen until renovation work in that area had been completed. Although I find it odd the factory would mount only three counterweights, and not in a straight row across the range, I will accept this explanation since there are no other complaints with the range itself. The refrigerator, as well as the range, came packaged in what I will call the inner protective packaging. it consisted of cardboard corners and other protective cardboard wrapped tightly with plastic wrap. I questioned the lack of a box since I purchased new in the box as your advertising states. I was told the boxes were removed at the pickup point to lessen the amount of materials that were left behind to dispose of. This sounds reasonable and I can accept this. This leaves the refrigerator. The appliances were delivered very late in the evening so after unpacking the refrigerator, this is when the two dents on the left side were noticed, it was decided the delivery driver would return the next morning to bring the refrigerator into the house from the garage. The following morning the delivery driver returned and placed it in the kitchen. This was when I was told to contact Jace at the Titusville location, you know the rest. To be clear, there were never, and still aren't, any scratches on the refrigerator. Just two dents on the left side that are seen. 

  The above events, and all previously described by me are true and accurate. I am appealing your findings based on a belief of fair play. The refrigerator has dents. New factory fresh appliances do not have dents. I purchased "new in box" with no mention of maybe some dents. I strongly feel that I'm being taken advantage of and it does not sit well with me. I will, however, extend an invitation to your representative for an inspection of the appliances and further discussion. Please let me know if you wish to attend.
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Customer Answer

  Date: 05/10/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I can accept the possibility that a delivery person cannot remember all circumstances surrounding a particular delivery. In this case his memory is close. The range was placed in the dining room still in its packing and not moved to the kitchen until renovation work in that area had been completed. Although I find it odd the factory would mount only three counterweights, and not in a straight row across the range, I will accept this explanation since there are no other complaints with the range itself. The refrigerator, as well as the range, came packaged in what I will call the inner protective packaging. it consisted of cardboard corners and other protective cardboard wrapped tightly with plastic wrap. I questioned the lack of a box since I purchased new in the box as your advertising states. I was told the boxes were removed at the pickup point to lessen the amount of materials that were left behind to dispose of. This sounds reasonable and I can accept this. This leaves the refrigerator. The appliances were delivered very late in the evening so after unpacking the refrigerator, this is when the two dents on the left side were noticed, it was decided the delivery driver would return the next morning to bring the refrigerator into the house from the garage. The following morning the delivery driver returned and placed it in the kitchen. This was when I was told to contact Jace at the Titusville location, you know the rest. To be clear, there were never, and still aren't, any scratches on the refrigerator. Just two dents on the left side that are seen. 

  The above events, and all previously described by me are true and accurate. I am appealing your findings based on a belief of fair play. The refrigerator has dents. New factory fresh appliances do not have dents. I purchased "new in box" with no mention of maybe some dents. I strongly feel that I'm being taken advantage of and it does not sit well with me. I will, however, extend an invitation to your representative for an inspection of the appliances and further discussion. Please let me know if you wish to attend.
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:03/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a washer, dryer, and microwave March 17 2023. The washer had water in it when we took it out of box. The washer did not work but partially (didn't rinse) once. Now it does nothing but fill with water and hum. Called to return it and was told they wouldn't take it back once it had water in it, yet they sold it with water in it. Was told to call the manufacturer who said the seller needed to call with case number. They acted like they were too busy and here we are with a couple day old non working washing machine.

  Business Response

  Date: 04/05/2023

  Hello ******
  
  We apologize for the inconvenience.  When Whirlpool test the unit there is water left behind. 
  The store is correct you need to call service. I’ll contact the manager, Jack, to help you with that.
  Also, for the inconvenience, we got a credit and will send you a check for $178.
  
  Thank You,
  Appliance Direct

  Customer Answer

  Date: 04/06/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a washer and dryer from Appliance Direct in 2019. I also purchased an extended warrant for 4 yrs. SER ********. I called and requested a service appointment after verifying all needed info; they gave me a claim no. *******-1 Purchase date- 7/20/19. The 4 yr warrant is still in valid. The day before the service appt. they called to cancel and requested I schedule for a different date. I rescheduled the appt. On 3/14/2023 between 8Am and 12 pm; they never came or called on the appt date. thru . I took time off from work to accompany the service appt. This is very frustrating. No reason for them not making the appt was not given. I either want them to follow on the warranty that I paid $69.99 each for both washer/dryer or return the monies spent. I see their ads on the tv advertising good quality appliances and trusted their integrity to deliver the same quality in which they exhibited. Had I had known I would experienced such a let down and fraudulent business dealing; I would have paid a lot more for better quality and true dealings. I sincerely hope this will never happen to anyone else. I stressed to the appt person during making the second appt, I expect the service call to be fulfilled because this is an inconvenience to my laundry needs. Please help me in trying to get this resolved, or please don't let them continue to do this to anyone else. I can be reached at ************* Thanks for your time and cooperation in this matter* ****** ********

  Business Response

  Date: 03/31/2023

  The customer was informed to contact new leaf.
  This is an extended warranty issue.

  Thank You

  Customer Answer

  Date: 04/11/2023

  See attachment of service contact 4yr 

  Business Response

  Date: 04/21/2023

  New leaf will contact the customer and setup service. Thanks

• Initial Complaint

  Date:02/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a freezer four months ago it quit working, and have been getting a runaround ever cents. ********* is the worst company to deal with. I bought several appliances from appliance direct. I’ve had good experience until now it is the worst. I am a disabled vet and they will not help me whatsoever. I even bought extended warranty on this unit, they don’t answer the phone they just don’t care about their customers. I will do it be doing business elsewhere. Beware of appliance, direct the worlds worst

  Business Response

  Date: 02/28/2023

  From *********... Please let us know if you have any questions. The customer and their unit has been taken care of. If there is anything else we can help you with please reach out. Thanks!

  Business Response

  Date: 03/08/2023

  A freezer does one thing. It freezes. Is your freezer freezing? You use an awful lot of adjectives but you never really say anything except we're horrible. It's a simple warranty issue if it's still not fixed, let's get service from *********. Thanks

  Customer Answer

  Date: 03/09/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: you should replace the new freezer that I paid for and have to jump through hoops to even get something done and reimburse me for my food that I lost in a brand new freezer that I bought from y’all you are horrible hard to get along with. I recommend nobody us ha  You 
  
  
  
  Sincerely,
  
  
  
  **** ****

• Initial Complaint

  Date:02/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased from the Titusville Store an Amanda 318 refrigerator on 01/28/23. I was told by the sales person my refrigerator would be delivered the next business day and should receive a call from the delivery person the next morning with a drop off time. The next business day (Monday 01/30/23) I had to call my sales person before receiving a call from a delivery person at 10:30 telling me, my refrigerator would be delivered that afternoon, no time specifics other then he was delivering items in the Titusville area and he had placed me in an afternoon delivery on his way home. At 3:30 pm I received another call from the delivery driver that my refrigerator was not going to be delivered on time but I would have to wait until the next day. I called the sales person in the Titusville stone informing him of my situation and displeasure. The next day I again don’t receive a call from the delivery person so I again called the sales person. I Expected a call back from the delivery person but had to call the sales person to get an outdate that I was again scheduled for an afternoon delivery with no time range implied. I payed for delivery expecting some expediency since they advertise same day delivery. Waiting two day for delivery on a refrigerator is a huge inconvenience and very stressful. I feel their delivery person is like the tail waging the dog and the store should influence more control of their contractors and live up to their advertised responsibility. Their selected contractors represent the company. I think I should at least be able to recuperate my delivery expenses of $90.

  Business Response

  Date: 02/17/2023

  We apologize for the inconvenience. We will be sending you a check for $90. Thank You!

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased what was supposed to be a new refrigerator from appliance direct in palm bay on Jan 6th for $2197.77 by Peter R******. When it was delivered the next day it was delivered with a hole in the back panel inside of the fridge. I called them the same day and asked for a replacement or discount and they refused. They only set up a repair service to just patch up the hole. This business engages in deceptive business practices. I want at least $200 discount for the damaged fridge they delivered.

  Business Response

  Date: 02/01/2023

  ***** *** put the shelves in and angled it wrong and damaged the back of the refrigerator. See attached photo. Thanks

  Business Response

  Date: 02/09/2023

  Please see the picture. If the delivery guys unwrap the refrigerator, there wouldn't be rapping on the shelves in the picture, he left on a review online (see attachment) . Mr. *** unpacked the refrigerator And damaged the refrigerator.  I set up service with Whirlpool and they fixed the refrigerator, he wants is a discount for something he did. Thanks!

  Customer Answer

  Date: 02/10/2023

  
  
  Complaint: ********
  
  
  
  When a business makes a mistake the way they handle it says a lot about them and often times when they handle it properly they keep a customer for life. You guys on other hand completely blamed me for everything and lying about me reporting the damage 10 days later and that I caused all the damage. Home depot and Best Buy would never handle this incident like you guys did, what a utter shame and fail on customer service. 
  
  
  
  Sincerely,
  
  
  
  ***** ***