Complaints

This profile includes complaints for Showcase Property Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Showcase Property Management, LLC has 4 locations, listed below.

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  Showcase Property Management, LLC

  101 S Courtenay Pkwy STE 201 Merritt Island, FL 32952-4883

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  Showcase Property Management, LLC

  828 Malabar Rd SE Palm Bay, FL 32907-3207

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  Showcase Property Management, LLC

  8660 Astronaut Blvd #101 Cape Canaveral, FL 32920

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  Showcase Property Management, LLC

  101 S Courtenay Pkwy Merritt Island, FL 32952

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Showcase Property Management, representing the Board of my ******************************* hired a vendor who, in December of 2022, damaged my property, specifically the glass in a window and sliding glass door. The vendor was a pressure washer and the damage is permanent spots of spray across the glass panels. When I determined that the spots could not be cleaned off, I contacted the manager who stonewalled me for two months. Pursuit of a solution was complicated by my being out of town for months and by the window/door company being backed up for months when asked for a replacement invoice. The window and door in question had just been installed a year and a half previously. Neither the manager nor the vendor have ever come out to look at the damage, though I have sent them pictures. Excuses have been given over time- pre-existing, aged glass scoured by wind and sand, alleged damage. Now I am notified that my claim has been closed. The replacement cost quoted to me in August is $5,207.32, which I immediately provided to the management company. That number could go up any day. Bottom line, the condo associations management company hired a vendor who damaged my property. The contract would be between Showcase and the vendor. Showcase will not take responsibility. Can you help me? Thank you, ***********************

  Business Response

  Date: 01/17/2024

  On April 22, 2023 at 11:46am via email, Nadeira *****, CAM advised ************** to start a claim with her insurance company. 
  On April 23, 2023 at 11:46am via email, **************** demanded the vendor's insurance information or ours.
  On April 25, 2023 at 2:26pm in an email, Nadeira ***** forwarded the vendor's name, email address and phone number and requested that ***************** contact him.   She included images the vendor sent prior to beginning the work.
  On April 25, 2023 at 2:36pm in an email, **************** refused to call the vendor stating "this is not what you were directed to do".
  
  On April 25, 2023 at 4:02pm, ****************************** emailed **************** and advised her to call the vendor as he has before and after pictures.  
  On June 1, 2023 at 11:47am, Nadeira *****, CAM again provided the vendor's name, email address and phone number to *****************  
  On June 1, 2023 at 11:51am, **************** responded to Naderia asking if she should forward her email to the vendor or did Nadiera already do it.   
  On August 28, 2023 at 8:34pm in an email to *******************, ***, *********************, ***** President advised ************ "that the burden of proof is upon the owner and she has already been told to call her insurance company".
  On October 4, 2023, **************** sent an email to ******************* ***** requesting payment for her sliding glass door and window from the Association.
  On October 5, 2023, the ***** of ********* responded to ******************** claim that her claim was deemed as "closed".
  The association's insurance agent has stated this is not a covered peril and the association insurance company won't respond. This is considered normal maintenance wear and tear for beachside communities. Furthermore, the association is not responsible for replacing the window due to the way it looks.
  
  The ***** of ********* repeatedly advised **************** to file a claim with her insurance company and she did not.  Months later *************** again pursued the ***** of ********* and they provided the same response to file a claim with her insurance company.  Filing a claim with her insurance is the proper protocol to investigate her claim.
  

  Customer Answer

  Date: 01/18/2024

  - Showcase contracted with the vendor.

  - The vendor damaged my property.

  - Showcase is responsible for making it right.

  I am not a party to the contract.  I don't have standing to enforce the liability or insurance requirements of the contract.

  My personal homeowners' insurance has nothing to do with this situation.  Why would I pay my deductible and risk having my rates increased?  Showcase is responsible.

  Instead of following though with what's right, after initial efforts, Showcase has stonewalled, projected their responsibility onto me, mischaracterized the damage, ignored facts and pictures in hand, provided misinformation, delayed and refused to do their job.

  Four different managers have been involved over a period of a year, ****, *******, ***** and ***********  On February 22, 2023, ********************************, Broker of Record/LCAM, told ******* that she agreed with my position.  Emails show discussions between ******* and ***** regarding vendor actions needed.  ***** stated, "You can see the damage he must put a claim into his insurance i am sorry I agree with the owner"  

  Showcase (Nadeira now *****) has not made that happen.

  BBB, thank you for helping me.  *****

  Customer Answer

  Date: 01/18/2024

   
  Complaint: 21136773
  
  I am rejecting this response because:
  

  - Showcase contracted with the vendor.

  - The vendor damaged my property.

  - Showcase is responsible for making it right.

  I am not a party to the contract.  I don't have standing to enforce the liability or insurance requirements of the contract.

  My personal homeowners' insurance has nothing to do with this situation.  Why would I pay my deductible and risk having my rates increased?  Showcase is responsible.

  Instead of following though with what's right, after initial efforts, Showcase has stonewalled, projected their responsibility onto me, mischaracterized the damage, ignored facts and pictures in hand, provided misinformation, delayed and refused to do their job.

  Four different managers have been involved over a period of a year, ****, *******, ***** and *****.  On February 22, 2023, ********************************, Broker of Record/LCAM, told ******* that she agreed with my position.  Emails show discussions between ******* and ***** regarding vendor actions needed.  ***** stated, "You can see the damage he must put a claim into his insurance i am sorry I agree with the owner"  

  Showcase (Nadeira now *****) has not made that happen.

  BBB, thank you for helping me.  *****

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 01/23/2024

  Please be advised that we are only an agent for the association. 

  They have reached out to their attorney and attached is the provided information from him.

  This is not the avenue that the owner needs to take to resolve the issue with the ****** ************************************ has before and after pictures which have been provided therefore any further action should be appointed to a court of law as the association will no longer accept any other avenue that she might attempt to circumvent the courts. 

  Customer Answer

  Date: 01/31/2024

   
  Complaint: 21136773
  
  I am rejecting this response because:
  

  First, I would like to receive a copy of the referenced attorney's opinion, his/her name and his/her practice name.  

  Second, I've tried to open the two attachments but my system is rejecting them as containing a virus so I have not been able to review them.  It's my system so that's on me.  

  Due to Showcase's history of selective information and misinformation, verifying that there's an attorney involved is important because threatening court does not phase me.  Regarding their last response:

  -They are the paid agent of the association of owners for the purpose of managing the building and the vendors who work for them. 

  - Please send the attorney's provided information.  They sent other information hard copy, but not that. 

  -Holding the management company responsible for their vendors is exactly the right avenue I should take.

  -As they know from my previous response to them, the "before" picture isn't even the same side of the building much less my unit.  But they keep throwing this up as though it's valid.  The courts are going to see what is obviously correct here.

  My next action is to receive and review the attorney's reported opinion.

  Thank you.
  Sincerely,
  
  ***********************