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Business Profile

Property Management

GRS Management, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    REF: GRS Management, INC.15280 ********************************************************** We have spoken with *************************** and ********************* One more time I am bothering GRS Management, *** about the same thing because nothing has been done.We don't understand why we are paying them a $460 HOA fee each month when nothing is getting done.We have asked them nicely in many ways to please fix our rotten fence and trim a palm tree that is touching and destroying our townhome and it seems that they don't care about the association as we are.It is a disgrace that we have to write them a letter every week/month to remind them what needs to be done.I have informed them of those issues by phone, in person, in writing, and by email since October 21st, 2022.We would like to sell our home ASAP and we still can't because is not presentable.Our home is ****************************************************************************** Thank you for your cooperation!

    Business Response

    Date: 01/13/2023

    Please note that the matter was resolved directly with the homeowner- see attached email thread. The unit owner contacted our office via our website on December 14th, 2022 and a response was provided within 24 hours, advising that our office had not previously received a damage report. The matter was forwarded to the property manager, ***********************, and updates were provided for each issue. 

GRS Management, Inc. is BBB Accredited.

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