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Business Profile

Airlines

Havana Air, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airlines.

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromarletis f

    Date: 11/08/2022

    1 star
    Worst airline and baggage policy of the world. I have travel with many different airlines and Havana air will still your money by using an arbitrary baggage policy that allows them to charged enormous amounts of money to the people traveling to Cuba. This airline charges 6 dollars per pound +20 +150 per luggage if they decide your luggage is irregular. A square shape box with a 50 pound weight that is perfectly pack inside a suitcase will end up costing 470 dollars +tax. They dont provide itemized receipts so you can see how they allocate your money. They are running a mafia like lucrative business out of the suffering of the Cuban people. If you bring a generator inside your luggage perfectly pack and with the allow weight get ready to be charged for an irregular shape luggage more like you are bringing an elephant on the plane. Will never flight with Havana air. Please refrain from using this charter.

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