Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a car that uses this after market warranty company. Car was leaking fluid, running hot and smoking. Warranty company requested engine be tore down to point of failure. Once that was completed, warranty company requested part to be machined to give diagnostic to problem. Mechanic shop attempt to tell the warranty company multiple times that the car needed an engine. Warranty company sent inspector to check engine, inspector agreed car needed new engine and sent samples and info to warranty company. Warranty company then states they will only pay to fix head gasket, which is not the problem of the engine. Head gasket was machined and is fine working order. Mechanic shop continues to tell warranty company that the engine is bad and the car needs a new one. Mechanic shop does not feel safe completing work on the car that will not resolve the issue. A new engine is covered under the warranty package that was purchased. The warranty company is not agreeable in listening to the mechanic shop and is continuing to waste time and not fixing the actual problem with the car. We have paid $192.40 for a tow the warranty company should have paid as well as $650 to the mechanic and $220 to get the part machined

  

  Business Response

  Date: 08/11/2024

  ****** has reviewed this matter and appreciates ****************** reaching out.  During diagnosis and inspection, it was verified that the Vehicle's cylinder head and head gasket required replacement, which ****** approved.  No other failures to the Vehicle were verified and, therefore, the cost to replace the entire engine was not necessary.  The contract does not permit replacing parts that are not failed, so ****** was unable to approve the cost to replace the engine as it was not necessary for the repair of the engine.  ****** cannot approve any additional parts without the verification of other failed parts.  

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a new customer with them and have only had my vehicle (2018 **** Fusion) since 12/23/2023. My car started having issues the first week of June this year, specifically speaking the last week of May 2024. I contacted, notified the issue of the transmission going out. They set a service call to have a tow truck driver come that same day. The website provided had glitching issues to track and when I called back somehow they didn't see that I called for one to happen. After 2 days of the run around, I paid for triple A membership to tow it down the street to the **** dealership. A full 3 weeks went by and nothing was updated with both me and the dealership of the part. After a month of waiting, the vendor had a technician come out to see the vehicle, and I was told they needed to see it in order to see if it was worth being covered for by them. They finally sent the part after 3 days of waiting, and the transmission that was sent stated by the dealership was it was refurbished and made a "knocking noise". The vendor was notified after several attempts of calling every day for an updated to get told by them that they need a video of it to see the video was sent, the vendor said they couldn't get the video and the dealership even offered to FaceTime but no luck just a long wait. As of 7/31/2024, my vehicle is still in the shop and received an update by the dealership that there seems to be an issue with the vendor trying to drop the claim after 2 months have gone by of this and continues, no effective success with this company. They advised that it would be the Torque Convertor that would need to be replaced, but till this day we are still waiting on the vendor to state when it will be sent and when the dealership will to receive it. I have lost my second job behind this. I am walking and riding the bus just to make it to my first job overnight in unsafe conditions, which leads to spending funds for *********** plus my 7yr old is starting school soon again.

  

  Business Response

  Date: 08/11/2024

  ****** regrets the frustrations with the claim process that **************** has faced.  As stated, ****** approved the cost to repair the Vehicle, but the repair facility had a problem with the replacement part and it has not heard back from the vendor that sent the part to repair the Vehicle.  ****** will reach out to the vendor to follow-up on this matter to get the claim progressing.  ****** regrets any delays in this process.

  Customer Answer

  Date: 09/02/2024

  The car is still making a skreaching noise before shifting in higher gear and after driving the car with now 99k miles on it the car had a complete ***** shake and as of this morning has turned out to be like this. No accidents. Nothing showing on the dashboard of any warnings. It just gave out. 

  

  Business Response

  Date: 09/06/2024

  ****** appreciates Ms. ****** reaching out, but is somewhat unclear as to her complaint.  ****** approved the repair to the Vehicle's transmission and transfer case.  The repair facility submitted an invoice on August 22nd evidencing that the Vehicle was fully repaired; ****** paid the claim as authorized based upon the repair facility's indications that it had repaired the Vehicle.  It should be noted that the Vehicle repair came with a 3 year, unlimited mileage warranty.  ****** has approved and paid the claim, so is unclear to what else that it can currently provide for the claim.

  Customer Answer

  Date: 09/06/2024

  I will no longer keep the car and *************, the company I purchased from, will be in contact shortly for return on Sunday. I have already notified Credit Acceptance. Thank you

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car in December 2023, the transmission went out in May of 2024. I contacted the extended warranty company, they said it was covered and I had to file a claim. The car (2018 **** fusion) was towed to the **** dealership where the dealership tried to get in contact with the warranty company for over 3 weeks to get the parts necessary for the repairs. Finally after 24 days they agreed to send the parts. Another 2 weeks go by before the dealership receives the part. Once they do the dealership finds out the part is also faulty! So they sent it back and filed a claim for another part. Its been another 3 weeks and we have yet to get the part or have the warranty company contact the dealership! We have been without a car for over 2 months now for a job that was told to take 5 days! *** lost a job due to the fact I cant make the commute to work! My kids start school in 2 weeks and I have no way to get them there! This has put a serious strain on my household! I need this issue to be resolved as quickly as possible!!

  

  Business Response

  Date: 08/11/2024

  ****** has no record of a Contract holder with the name ***********************, if he could please provide additional information so that we can further assist him.

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought my car and after 3 months I need a new motor and I pay 90 dollars a month for this warranty and they are not willing to work with me even tho its under my warranty, and was very unsatisfied with how they talked to me over the phone. I have my car at a very professional dealership and they even say how the warranty is very bad and not helpful at all. I took it there about a week ago to get looked at and they found the exact problem with the car, but once the dealership told the warranty company they warranty company is making me pay for a tear down of the engine in order for them to pay for the repairs ($19,000 in repairs). The price for the tear down is $4,000 in labor fees, which the warranty said they will not cover even though they are requiring it. Even though the problem is already known and they are requiring it, the warranty company said they may not even cover the repair costs even after the tear down.

  

  Business Response

  Date: 08/11/2024

  ****** appreciates ************************** inquiry into his contract.  ****** has received two claims under the Contract.  The first was approved and paid for July 11, 2024.  On July 18, 2024 a new claim was initiated under the Contract.  Following inspection of the Vehicle it was confirmed that the Vehicle's piston rings needed to be replaced but nothing else needed to be performed to the Vehicle.  The repair facility would not provide an estimate for the Vehicle repair, only requested an entire replacement engine, which was not necessary based upon the verified failures to the Vehicle.  ****** requests the repair facility reach out to ****** claims department to assist with this matter further.

  Customer Answer

  Date: 08/22/2024

   
  Complaint: 22027829
  
  I am rejecting this response because:
  I am extremely disappointed with the help myself and the dealership has received from my warranty company. They did submit a payment for spark plugs and 3 coils, however that was not the entire problem with the car. So I contacted a new dealership where they instantly found the problem, so the warranty company was notified. Even though the problem was found, the warranty company would not accept that and required a breakdown, which they told me they would only cover two hours of (thats about $200 of the $3,700 teardown fee). It just doesnt seem morally right to force someone to do a teardown after the dealership already found the problem, and then not pay for it. Then, after the teardown and the inspector came in to take pictures of the problems, the warranty still said they would not pay for the costs to repair it. So now the engine is torn out of the car and just sitting there. Also they said to you guys that the the garage did not send a repair bill but that is incorrect the did everything the warranty company asked and are not helpful at all. And they are just saying they want to get just the rings but the professional at **** said that will not do it that it is too bad to rebuild it.
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 08/23/2024

  ****** appreciates ************************** frustration with this process.  The Contract only authorizes the approval of covered repairs for parts that are confirmed as failed.  In this instance, only the piston rings were identified as failed, and they are able to be serviced without replacing the entire engine, as per ****** own specifications.  We regret the repair facility is advising him differently, but this is a confirmed repair and all that ****** can authorize.  ****** hopes to be able to assist in this matter further.

  Customer Answer

  Date: 08/25/2024

  I am still not accepting this response, I am very disappointed through this whole process with my warranty company they have been very difficult and over the phone I was told multiple different things from different people from wynns and its now been 2 months or so without my car being fixed, myself and my repair facility have been doing everything they told us needed to be done and the warranty company is just trying to get out of having to pay for my repair. Which is exactly why I got the warranty incase anything happened which something did 3 months into me having the car. The professionals at my repair facility which is an **** dealership so they are well understanding of these vehicles have showed me my entire engine and showed me how my piston and rings have failed, the cylinder walls scorched with scratches which are not repairable and multiple other pieces in the top end of the motor that are damaged from my piston and rings failing. The professionals at **** have confirmed with me that they do not feel its right to rebuild my engine because it will happen again and they dont want to do that to me as a customer. I am also in contact with an attorney to further fight this matter because I feel that I deserve what Ive paid for and this warranty company has put my through such a horrible long process that is affecting me life. 
  
   
  

  Customer Answer

  Date: 08/26/2024

   
  Complaint: 22027829
  
  I am rejecting this response because:I am still not accepting this response, I am very disappointed through this whole process with my warranty company they have been very difficult and over the phone I was told multiple different things from different people from wynns and its now been 2 months or so without my car being fixed, myself and my repair facility have been doing everything they told us needed to be done and the warranty company is just trying to get out of having to pay for my repair. Which is exactly why I got the warranty incase anything happened which something did 3 months into me having the car. The professionals at my repair facility which is an **** dealership so they are well understanding of these vehicles have showed me my entire engine and showed me how my piston and rings have failed, the cylinder walls scorched with scratches which are not repairable and multiple other pieces in the top end of the motor that are damaged from my piston and rings failing. The professionals at **** have confirmed with me that they do not feel its right to rebuild my engine because it will happen again and they dont want to do that to me as a customer. I am also in contact with an attorney to further fight this matter because I feel that I deserve what Ive paid for and this warranty company has put my through such a horrible long process that is affecting me life
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:07/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a warranty when I purchased my vehicle and my warranty covers engine issues now ****** is refusing to cover my motor repair.

  

  Business Response

  Date: 08/11/2024

  We appreciate ****************** business and her reaching out regarding her complaint.  In review, ****** has 2 claims initiated under the Contract for her vehicle.  The first claim was initiated on April 3, 2024, by **************.  ************** reported a failure of the *** solenoid, front wheel bearing and side tank for the radiator were leaking.  Unfortunately, none of those parts are listed for coverage and the claim was denied. 

  On July 8, 2024, ************** initiated a second claim, reporting that the engine had severely overheated, but could not explain what caused the overheating condition.  ************** did not follow-up with ****** with a cause of failure.  The claim was denied because the vehicle had overheated without  cause of failure.  

  We regret ****************** frustrations, but the claim cannot be approved as the failures were not listed for coverage under the Contract.  If ************** needs additional assistance, she can reach out to ****** customer service department for additional information.

• Initial Complaint

  Date:07/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried using this warranty program two time since the purchase of the vehicle on June 21, 2024. Literally less than 30 days ago. The first time was only after three days of having the vehicle. The second time was only two weeks after having the vehicle. I had to pay out of pocket for both repairs. The first one cost $513.02 for repair of the front Wheel Bearing. The second repair cost $570.00 for the Brake Line, Rotors, and Brakes. This warranty was included in my contract in which I was paying for. If at all possible, I would like to be reimbursed. I have since then cancelled the warranty as of 7-17-24 since it would not cover any repair cost. I do have receipts of both repairs which were completed to Knapps Auto Repair located at *****************************************************************. ************. Thank you.

  

  Business Response

  Date: 08/11/2024

  ****** appreciates ****************** reaching out regarding her contract.  ****** only has evidence of one claim, not two, but the failed parts identified in her complaint are not covered parts under the Contract.  Therefore, the claim was properly denied and no amounts can be refunded.  It should also be noted that the contract was cancelled and a refund was provided to her, therefore no additional claims can be initiated. 

  Customer Answer

  Date: 08/23/2024

   
  Complaint: 22002700
  
  I am rejecting this response because:  There were two denied claims not just one. My vehicle was taking to ******* ************** located at **************************************************************** on June 26 and July 9, 2024, for repair. (The vehicle was purchased June 21, 2024) **** times the warranty company was contacted to file a claim and both claims were denied. The first claim was denied because my son was asked if he noticed anything when he purchased the vehicle. He told them he noticed the vehicle shaking on his way to work on June 25th, 2024. Because (per the warranty company) he knew there was already damage so it would not be covered. It was three days after signing the contract with where the car was purchased, three days later.  He did not know there was an issue with the vehicle, which should not even have caused the warranty not to honor their obligation.  The second time the car was in the shop, it was the same thing, it would not be covered. I paid out of pocket almost $1000.00 for both repairs which should have been covered under warranty per the contract. I cancelled the warranty because I did not want to pay for something I knew would not serve any purpose or honor the requests for repairs. Thank you.

  
  ***************************

  

  Business Response

  Date: 08/23/2024

  ****** regrets ********************** frustrations.  ****** has again checked, and there was only a single claimed filed under the Contract and it was denied for pre-existing conditions.  ****** cannot authorize any amounts for the claim in question.  

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/10/24 I purchased a ******************************************* ********,******* ********* thats selling me the vehicle bid name is ****. So when purchasing thus vehicle I also purchased a warranty with it so just in case by chance I will would have some unfortunate incidents I could have some coverage so from the 10th of February til July ******* which is 150 days,4 months & 4 weeks. Since I had the vehicle I take it to regular maintenance inspections from accredited companies. I started to feel the vehicle would do irregular things so I take it to the shop they said the transmission and catalytic converter is bad and on my legal bidding agreement with Wynns is the CONTRACT is good till 2/2026 or till the motor exceeds ******* miles I have ******* on my odometer but yet still this Wynns company only pay $7,904.73 when the price is ********* and some cents this might not be the exact amount but it was **************************************************************** that range but Im current on my car note and car insurance and I have lost a job because of this situation.

  

  Business Response

  Date: 08/02/2024

  ****** appreciates ************** business and his inquiry.  During the claim, ************** repair facility provided pricing for the repair of the Vehicle that included the cost of a replacement transmission that cost over $9,000.  The repair facility, following approval by ******, proceeded to order a different part, that was substantially cheaper.  ****** became aware of this change when the repair facility submitted invoices for payment.  ******, when approving claims, will pay for the cost of the replacement parts.  In this instance, the repair facility changed the part type and number, for a less expensive part, but expected ****** to honor the cost of the different, more expensive part.  ****** advise the repair facility that it would not do that, and remitted payment for the cost of the part that was actually purchased and installed on the Vehicle.  ****** regrets that this occurred, but the repair facility unfortunately is charging the customer for a part that was not installed in the Vehicle.

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 22046307
  
  I am rejecting this response because: my truck is not driving right all I know is I purchased this truck with a warranty to make sure that I wouldnt have to go thru this but I am going thru this and I had to pay the remaining balance amount owed to repair facility when u shouldnt have to pay for anything now I am playing catch up with my car note.

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/23/2024

  The repair facility that ********** selected was solely responsible for the repair of the Vehicle and made the decision to change the part selected for the repair without notice to ******.  ****** regrets that this happened, but as it was the repair facility's decision, it is their responsibility to ensure a proper repair of the Vehicle.

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle from tropical Auto 3 days out had engine failure needs replacement warranty company only wants to fix a head which the cylinders are warped and a head will not fix the problem it needs a new engine and we have been stuck without a car for 45 days and we are paying for a rental

  

  Business Response

  Date: 08/11/2024

  ****** appreciates ************** business and for reaching out regarding his Contract.  ****** has reviewed the claim notes on this matter.  The Vehicle was diagnosed and inspected and it was found that the Vehicle's head gaskets were failed, but that no additional failures were necessary to repair the Vehicle.  ****** advised the repair facility that it would approve the cost to replace the head gasket, but the shop refused and only wanted to replace the engine - a repair that was unnecessary based upon the failures to the Vehicle.  ****** would be willing to discuss this matter further with the repair facility and ask that it reach back out to ****** regarding this matter.

  Customer Answer

  Date: 08/22/2024

  The cylinders were bent so it didn't matter if you replaced a head gasket The cylinders would not be able they were bent So how can you fix a head gasket and expect it to go into the cylinder if the The cylinder was bent

  Customer Answer

  Date: 08/22/2024

  If they fix the head gasket when they go to put the head gasket back in it wouldn't fit because the cylinders were bent

  Customer Answer

  Date: 08/22/2024

   
  Complaint: 22043848
  
  I am rejecting this response because:The cylinders were bent so it didn't matter if you replaced a head gasket The cylinders would not be able they were bent So how can you fix a head gasket and expect it to go into the cylinder if the The cylinder was bent
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/23/2024

  ****** appreciates ************** frustrations and ****** has again reviewed this matter. The head gasket failed, which ****** has approved to replace.  Unfortunately, the additional damage that ********** referenced is related to driving the Vehicle while it was overheating, which is excluded under the Contract.  ****** cannot approve the additional damages caused by the operation of the Vehicle while it was overheating.  We hope to assist ********** as much as the Contract permits.

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought this 2011 r/t Durango and had problems with it the radiator blew out driver side tank witch in the event caused the engine to run hot witch in turns of events made the engine overheat causing catastrophic engine failure witch is not good for the aluminum parts .I've got in in the shop at ********* automotive in opalousas la for warranty repair they are denying engine replacement only wanting to replace radiator and put the cost of a head gasket swap towards a engine replacement I would be accountable for the rest of the cost ive only driven the vehicle 2 months and I am paying on the vehicle plus the extended warranty this is taking too long I need my vehicle also they have not offered a rental I've got a vehicle I'm paying note of $328 a month plus insurance for it sitting in the shop they required the engine tore down just that is $2500 I can't afford there is several complaints against credit acceptance and pioneer warranties for similar incidents I owe ***** on this vehicle I want it fixed I know how things work I'm a mechanic myself

  

  Business Response

  Date: 08/02/2024

  ****** appreciates ************************** business and regrets his frustrations with his claim.  In review, it appears that the vehicle's radiator was failed, but then the vehicle was operated in an overheat condition which caused the additional damage to the vehicle's engine.  Unfortunately, the contract does not cover damage to the vehicle caused by use while the vehicle is overheating.  Therefore, ****** was forced to deny the claim for the engine repairs, but can authorize the cost to replace the radiator, so long as the radiator is repaired with the engine.  ****** again regrets ************************** frustration, but the engine damage cannot be authorized.

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 22026152
  
  I am rejecting this response because: I feel that they are trying to get out of fixing my vehicle and that if I knew it would get to this point why even bother having to pay out all this money for extended coverage plus your denial is wrong plus y'all are saying the engine blew the radiator I'm not dum in this matter I have been a mechanic for over 8 years and that radiator blew the engine I pulled of the interstate as soon as I noticed it getting hot so there fore you should cover the repair I'm paying on a vehicle that I cannot drive and is sitting at the shop for over 2 months.I am very discussed and upset with your company y'all are wrong for this.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 08/23/2024

  The Contract is clear that failures caused by the continued operation of the Vehicle while it is suffering a failure, especially if the Vehicle is overheating (also excluded), is grounds for denial of the subsequent failures.  ****** can only approve the cost to repair the Vehicle's radiator, as the subsequent failures are the result of continued operation while the Vehicle was overheating.

  Customer Answer

  Date: 08/23/2024

  The vehicle was pulled off the interstate and shut down as soon as I noticed it overheating.I myself am a mechanic and on a highway no matter how soon you shut down a vehicle that is overheating temperatures rise very quickly also your inspection said radiator cracked with a drip not at all true the vehicle had a defective radiator in it that gave out the tank seal and crimps failed in result to engine overheating so I feel that it should be fixed I've had this vehicle only 4 months and it's been sitting for over 2 months in the shop that d is rediculas 

  Customer Answer

  Date: 08/26/2024

   
  Complaint: 22026152
  
  I am rejecting this response because:The vehicle was pulled off the interstate and shut down as soon as I noticed it overheating.I myself am a mechanic and on a highway no matter how soon you shut down a vehicle that is overheating temperatures rise very quickly also your inspection said radiator cracked with a drip not at all true the vehicle had a defective radiator in it that gave out the tank seal and crimps failed in result to engine overheating so I feel that it should be fixed I've had this vehicle only 4 months and it's been sitting for over 2 months in the shop that d is rediculas
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a policy and they will not honor it and I have tried to rectify the problem I just want my money back

  

  Business Response

  Date: 08/02/2024

  ****** has carefully reviewed ****************** claim.  During the course of the diagnosis, it was found that the cause of failure was to the Vehicle's rear differential.  ****************** vehicle is still covered under ****'s powertrain warranty, therefore, it is responsible for the vehicle's failure.  ****** recommended that the Vehicle be relocated to a **** dealership for the warranty repair provided by ****.  ****** cannot authorize any repairs that are superseded by a manufacturer's warranty.  There was a later claim for repairs to the Vehicle's light wiring, which is not covered and was denied.

  It should be noted that repeatedly ****************** was abrasive, abusive and repeatedly used profanity towards ****** employees who were attempting to assist him.  This is unacceptable and ****** does not tolerate such treatment of its employees.  ****** requests that ************** conduct himself properly when interacting with ****** employees in the future.