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Business Profile

Diagnostic Testing

Sunset Radiology Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diagnostic Testing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About three weeks ago I set up an appointment for an MRI Enteropathy of ***************** Sunset Radiology scheduled me for Tuesday, June 25, 2024. Today, three weeks later, I get a call from the business telling that my appointment was cancelled because they do not do this type of ****It is unconscionable that Sunset Radiology would wait so long to let me now of their shortcoming. Doing this places me at a disadvantage since I now have to look all over town for a new provider thus delaying me in seeing my gastroenterologist and getting the needs I require based on the results of the ****

    Business Response

    Date: 07/22/2024

    Good Afternoon  Mr. *******

    I hope this letter finds you well. I am writing to extend my sincere apologies for not performing the *** Enterography as scheduled . I understand that this test is crucial for assessing your condition and ensuring you receive the appropriate care.

    Unfortunately, due to an oversight on my part  the test was not carried out as planned. I take full responsibility for this lapse and deeply regret any inconvenience or distress this may have caused you.

    Your health and well-being are our top priorities, and I want to assure you that such an oversight will not occur again. If you have any concerns or require further information, please do not hesitate to contact me directly at ************** Manager 

    Once again, I apologize for the inconvenience and appreciate your understanding and patience.

    Customer Answer

    Date: 07/22/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:11/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They overcharged me for an MRI and refuse to credit me or send a check . They agreed that I was overcharged. I am owed $125.31. I call every day and they just have the phone off the hook. Or I speak to a woman named ***** and she keeps telling me she will talk to her supervisor. Then she said I have to come in and get the check, which I am not willing to drive to do. Do t

    Business Response

    Date: 12/05/2023

    Good Afternoon 

    Attached is a copy of the ****************** benefits from her insurance that shows she has a deductible of $7,894.93 Remaining. She was charged the price for her MRI Abdomen which was given by her insurance.  ****************** claim was processed and a balance of $224.69 was applied to that deductible. The credit of $125.31 was given to ****************** in a check. ****************** is more then welcome to come and pick up this check from 7 am to 6 pm Monday - Friday and Saturday from 7am to 12 pm .   

Sunset Radiology Inc. is NOT a BBB Accredited Business.

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