Reviews

Review Details

• Review fromBrandy E

  Date: 05/30/2025

  1 star

  Brandy E

  Date: 05/30/2025

  This company called me over 100 times between 8:00 a.m. and 3:00 p.m.. I finally called them back telling them that I was going to report them to the ************************ the ********************************* and the Better Business Bureau and to stop calling me and take me off their list. All they did was either hang up and when I called back start yelling and screaming at me. They will not respect when you ask them to take you off their calling list. They called from over a hundred different phone numbers. They called literally every few minutes. I had to block every single phone number and install an app just to get rid of them. When I asked for their company headquarters address and phone # they said no and hung up on me. I don't know what kind of company this is but these people are Disturbed and this is absolute harassment. I told them I will be filing complaints against them, which I 100% will because this is unbelievable harassment.
  

  Excel

  Date: 06/03/2025

  Thank you for bringing this matter to our attention. We take concerns regarding unwanted communications very seriously and are sorry to hear about your experience.
  
  Our company operates as a digital marketing platform that connects consumers with licensed insurance providers. In most cases, individuals submit their information through online forms requesting to be contacted about insurance options. Once submitted, this information may be shared with a limited number of licensed partners to fulfill that request.
  
  To investigate this matter thoroughly, we respectfully ask that you provide the phone number you used when submitting your request. This will allow us to look up your record and determine whether your information was shared through our platform, and if so, which partners received it. Once we confirm the source, we will take all necessary steps to ensure your data is suppressed from further outreach and that your request to be added to all applicable Do Not Contact lists is honored.
  
  We do not tolerate any unprofessional behavior, including yelling or hanging up on consumers, and we are committed to reporting any inappropriate conduct to the responsible parties if they can be identified.
  
  If you are willing to share your phone number or any additional call details, please contact our compliance team directly at ************************************** We are committed to resolving this issue as quickly as possible and appreciate your patience and cooperation.

• Review fromjustin M

  Date: 02/23/2025

  1 star

  justin M

  Date: 02/23/2025

  I drive a 2021 Toyota Tacoma truck, I'm sick of seeing adds telling the public they can get "full coverage auto insurance" for under $40 a month. my last quote was $158 a month. that is the cheapest I can find. It's False Advertisement! try to find full coverage for a 1976 Ford Pinto and you wont find coverage for anywhere around $40 a month. This kind of false advertisement is wrong, misleading to the public and she be removed !
  
  

  Excel

  Date: 02/25/2025

  We appreciate your feedback and understand your concern. The advertised "$40 per month" rate is based on generic factors and does not guarantee a specific price for every driver. Insurance rates vary based on several factors, including vehicle type, location, driving history, and coverage selections.

  Our goal is to connect consumers with providers who can offer personalized quotes based on their unique situation. If you have any concerns about an advertisement, please email ************************************** and wed be happy to review further.

• Review fromryan r

  Date: 01/30/2025

  1 star

  ryan r

  Date: 01/30/2025

  NEGATIVE STARS IF I COULD, Submitted information to try and get better healthcare insurance. I did not know that i would receive 40+ phone calls in less than 20 minutes, when I try and call to let them know that i would like to take my information of their call list, had their representative ******* hang up on me 4 times, when i kindly asked to just speak with a supervisor. Then on the 5th time calling back ******* then falsely claimed that he is a supervisor and that they don't have the ability to but my information on a do not call list.
  

  Excel

  Date: 02/04/2025

  Dear Mr. ************** sincerely apologize for your experience and appreciate you bringing this to our attention. Excel Impact does not sell insurance policies directlywe connect consumers with licensed agents or agencies. We do not condone excessive calls or any partner failing to follow national Do Not Call regulations.
  

  We are actively investigating this matter. If you can provide your phone number and examples of these calls, please email us at ************************************* so we can take appropriate action. Your feedback is important, and we are committed to ensuring a better experience for consumers.

• Review fromJames S

  Date: 10/11/2024

  1 star
  This company is a ******* as they come. They take ADVANTAGE of people who need affordable healthcare who are desperate enough to have to go looking on the internet and its disgusting. They sell people products which arent really insurance knowing they are trusting them to have their best interest in mind and it is sick! THEN, when the person realizes theyve made a horrible mistake, they REFUSE to refund their money or cancel the plan when I clearly stated more than 10 times in a row I WANT TO CANCEL THIS PLAN NOW, I WANT TO OPT OUT. They talked over me, tried to sell me another product, told me I was not looking at the right information and was wrong because it was insurance then proceeded to try to find my provider which was not covered, then even told me to call back when customer service was available though I called the customer service number to begin with, which is the number he answered and began speaking to me on, AND FINALLY once I said that hung up on me. I had to get my bank to stop payment and block any future transactions! Not to mention the thousands of spam calls that start IMMEDIATELY upon signing up for DO NOT SELL MY INFORMATION!! This company is beyond crooked! If I could give 0 stars theyd have a 0 from me!!

• Review fromLakesha T

  Date: 03/14/2024

  1 star
  This should be illegal and considered harassment!!!! I have received 170 calls from this company or outsourced partners within 3 days. I am not exaggerating! I have over 170 missed calls and voicemails from different numbers. This company is using different numbers to call and beg me to sign up for ******** and/or ********* My number is on the "Do Not Call" registry, but they still call. I have told them that my name is on the registry and to stop calling, but I am being ignored. How do I stop the everyday calls?! THIS IS HARASSMENT!!!!!!!!

• Review fromVictoria L

  Date: 01/26/2024

  1 star

  Victoria L

  Date: 01/26/2024

  AffordableHealthPlans.org is a scam that I have reported to the *********** Safe Browsing, BBB, USAGov, ICPEN, and HHS-OIG. I will continue to report this website and encourage others affected to do so until the company complies with Do Not Call requests. I have received over 30 calls within one hour from different numbers regarding health insurance. I have called the number provided on the website several times to request that my application be removed, and each and every time the agent immediately hangs up. This company is completely unethical and the A+ BBB rating on their website is false, as shown by these reviews of their parent company. Do not give your information to this company. I will be taking legal action if this harassment and noncompliance with DNC requests continues.
  

  Excel

  Date: 01/30/2024

  Dear *********************,

  
  Thank you for taking the time to share your concerns with us. We take feedback from consumers seriously and are committed to addressing any issues that arise.

  Regarding the calls you received, we apologize for any inconvenience they may have caused. We take compliance with Do Not Call (DNC) requests very seriously and have processes in place to ensure that such requests are honored promptly. Your report has been escalated to our compliance team, and we are actively investigating the referenced calls to identify any potential issues and take appropriate action.
  

  It's important to note that while we strive to maintain a high standard of service, we do not control the actions of the individual agents or partners who utilize our services. However, we hold our partners to strict compliance standards and will take swift action against any violations of consumer rights or regulatory requirements.
  

  We appreciate your patience and understanding as we work to resolve this matter. Should you have any further concerns or questions, please do not hesitate to reach out.

• Review fromMB M

  Date: 01/24/2024

  1 star

  MB M

  Date: 01/24/2024

  This is such a predatory business looking to scam people. They bought sponsored ads on ******* making it look like they are a non-profit organization with a .org url, pretending to help people shop for affordable health insurance. When I called in, they submitted an application with the state without my permission. After I told the agent that I cannot make a decision on the spot, he put a customer care rep on the line who said in a patronizing way that he would hold my hand through the process, as he interrupted me trying to tell him that I do not want to choose any of the options. He wouldnt tell me his name even though I asked repeatedly until he removed us from the recorded line. Then badgered me asking for payment information. I am ENRAGED. They are taking advantage of people, and for something as vulnerable as health insurance. This business needs to be held accountable.
  

  Excel

  Date: 01/25/2024

  
  Dear MB MB,

  
  We appreciate you taking the time to share your concerns with us, and we sincerely apologize for any inconvenience you may have experienced. At Excel Impact, LLC, we take customer feedback seriously, and we are committed to ensuring a positive experience for all users of our platform.

  After reviewing your complaint, we want to clarify that Excel Impact, LLC does not sell individual health insurance policies or submit applications on behalf of customers. Our role is to connect consumers, who are looking for health insurance plans on our website, with licensed insurance agencies that can assist them in purchasing a policy.
  

  We understand the seriousness of the situation you described, and we would like to investigate this matter further. To do so, we kindly request additional information from you to identify the partner who assisted you. This information is crucial for us to take appropriate actions and address your concerns. Specifically, we would need details such as the date and time of your interaction, any names or descriptions of the individuals involved, or any reference numbers associated with the transaction.

  Please rest assured that we are committed to maintaining the highest standards of ethical conduct, and any behavior inconsistent with our policies will be thoroughly addressed. We take pride in fostering a transparent and trustworthy environment for our users.
  

  Once we receive the necessary information, we will promptly initiate an investigation and take appropriate measures to ensure that such incidents do not recur. We value your feedback as it helps us improve our services and prevent similar situations in the future.
  

  Please reply to this email with the requested details, or if you prefer, you can reach out to our customer support team at **********************, LLC - ************************************** We appreciate your cooperation in helping us resolve this matter promptly.
  

  Thank you for bringing this to our attention, and we look forward to addressing your concerns.
  

   

  Sincerely,

  Compliance Officer

  Excel Impact, LLC

  *************************************

• Review fromAnn H

  Date: 09/27/2023

  1 star

  Ann H

  Date: 09/27/2023

  I have over 26 blocked phone numbers. I have asked to be removed. I called the number that they had to complain. Instead they try to find out your personal information. What insure fo you have now? I said it was none of their business , i was told that they can find out.}u have opted out now from everything but the calls do not stop! I called on my house phone never gave the number out and now have 5 calls. L expect more today .
  

  Excel

  Date: 10/02/2023

  Dear *********************,
  
  Thank you for bringing this matter to our attention. We have taken action based on your review and have sent out a DNC to all of our partners.
  
  Our company works with 3rd parties who utilize their own internal practices for how they contact consumers. Our company expects DNC requests to be handled quickly, to ensure that consumers do not receive unwanted calls. In cases where we find violations of this policy, we take prompt action.
  
  We are constantly working on improving our internal processes to ensure that all partners are able to provide a positive consumer experience. 
  
  If you have any additional questions, please feel free to email us at ************************************* 
  
  

• Review fromDANIEL O

  Date: 08/31/2023

  1 star
  I am ashamed to even be giving a single star to these PREDATORS. I was simply browsing healthcare plan options for my family and these cockroaches lured me in appearing to be a trustworthy healthcare affiliate. I am not even joking when I say this: a mere seconds after hitting "submit", my phone was riddled with unknown numbers SPAMMING me with calls. I had to begin blocking each one. It is now hours later and I am still receiving calls. I answered a few and politely asked to be removed and they HUNG UP. This "company" is a complete joke and whoever is running it or even associated with it is a despicable, lousy excuse for a human being. I have never felt so violated and harassed by any other entity in my life. I pray to God that these maggots get what they deserve because what they are doing is not even remotely close to ETHICAL.

• Review fromDavid M

  Date: 08/21/2023

  1 star

  David M

  Date: 08/21/2023

  This company might just be a COMPLETE SCAM.I called to get insurance quotes through one of their sponsored ads (Affordable Health Plans. Org) And asked for a CIGNA plan and was placed into another company's plan instead. Then when I found this out, I called back requesting to have that canceled, they hung up on **** then called back asking for a supervisor, only to be hung up on AGAIN.Now I call back only to be rerouted. They must have marked my number.They have credit card information as well as my DOB and other info!!I demand to hear from them and get all of this sorted or I will be escalating this claim.
  

  Excel

  Date: 08/23/2023

  Thanks for bringing your complaint to our attention and we are sorry to hear the troubles you are having.

  First, it's important that you understand our business model. We operate a variety of insurance-related websites. We advertise to consumers shopping for insurance quotes ****************** Life, Auto, and **************** We help consumers shopping for insurance get connected with an agent who can help them compare various insurance options and purchase a policy. A consumer is only contacted by us or an affiliated entity if they have entered in their contact information on one of our sites and given express written consent to be contacted in regards to the inquiry they initiated on our website. It is also important to state that we do NOT sell insurance or any products, we only act as a middleman advertising partner to other insurance providers to reach more consumers.

  With that said, we searched our database based on your email and also your name (the only datapoints we have at this time) and are unable to find a record of you in our system. Could you provide us with the phone number you used when you called so we can search our database for that record? We would like to investigate this matter and can provide a more detailed response, but at this time we are not finding you in our database with the limited contact details we have available.