Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered my information on an online form to obtain healthcare quotes - thinking the quotes would be outlined online. Instead, since hitting submit, I have been repeatedly bombarded with phone calls and text messages from all over *****************. I have contacted Affordable *************** at ************, where the representative hung up on me - 3 times! I asked politely to be removed from their list and he hung up. So, I called back and politely asked again, and he hung up on me. And as one does when they don't have resolution, I called a third time, and he lashed out at me saying he's already told me he was taking me off the list and I was harassing him. This service is such a disgrace and this person, who claimed he was *****, ***** and then *******, (each time I called he had a different name) had the audacity to raise his voice to me and then hang up mid-sentence? if the calls are recorded as promised, they would clearly know that this person is an absolute loser and doesn't understand customer service.

  

  Business Response

  Date: 05/23/2025

  Dear ******** *******-******,
  
  Thank you for bringing this matter to our attention. We take consumer concerns seriously and are committed to ensuring a respectful and compliant experience for every individual who interacts with our platforms or is connected to our services through our lead generation process.
  
  Excel Impact is a lead generation company that connects consumers seeking insurance information with licensed agents and agencies who can assist them. Based on our records, the consumers information was submitted through one of our health insurance quote forms, which, as disclosed, may result in outreach from licensed agents to provide assistance.
  
  We are sorry to hear about the consumers experience and have taken immediate steps to address their concerns:
  
  Do ***************************************start="1084" data-end="1087"> We have processed the consumers Do Not Contact (***) request within our internal systems to ensure they are no longer contacted through any of our campaigns.
  
  Partner **********************start="1278" data-end="1281"> We identified both partners who had access to the consumers lead informationone who received the form submission and one who was contacted by the consumer directlyand have instructed each to process the *** request and permanently remove the consumers information from their contact systems.
  
  Complaint ********************start="1609" data-end="1612"> The details of the consumers complaint, including concerns regarding the conduct of the representative they spoke with, have been escalated to the appropriate third-party partner. We expect all affiliated parties to uphold high standards of professionalism, and we have requested that the matter be reviewed and addressed accordingly.
  
  We appreciate the opportunity to resolve this issue and regret any inconvenience the consumer has experienced. Should they continue to receive unwanted calls, we are happy to investigate further if additional informationsuch as phone numbers or timestampsis provided.
  
  Sincerely,
  Excel Compliance Team

  Customer Answer

  Date: 05/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******-******

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking for insurance and came across the AffordableHealthPlans.org Ever since I entered my phone number, I have been getting more than 50 calls/texts a day. I want it to stop! I went on their website to request to delete and remove my number. I also called their number twice and spoke to someone to remove my number. Nothing works! I keep blocking the numbers but new numbers keep coming in. I want them to remove my number and bothering me!!

  

  Business Response

  Date: 05/08/2025

  Thank you for bringing this matter to our attention.
  
  We have conducted a thorough investigation using the phone number and email address provided in the BBB complaint. Based on that information, we found no record that the consumer submitted a lead or interacted with any part of our website or webform. Our system shows no indication that the consumer reviewed, completed, or submitted any information on our platform.
  

  We do have records indicating that the consumer contacted our business by phone. During those inbound calls, the consumer requested to be placed on a Do Not Contact (***) list. Both partners she spoke with honored that request and processed the *** appropriately. Additionally, we have added her phone number to our internal *** list to ensure she is not contacted through our systems moving forward. It is possible that the consumer may have submitted her information using a different phone number, email, or via a separate website unaffiliated with Excel Impact. If she believes this may be the case, we are happy to re-investigate with additional information.

  At this time, however, based on the information provided, we have no record of the consumer submitting a lead through our website. Furthermore, no calls were placed by Excel Impact or any of our partners as a result of a lead from our system, and no consumer information was shared with any third party. We are committed to maintaining strict consumer privacy practices and regulatory compliance. We regret any inconvenience the consumer may be experiencing and encourage her to provide any other identifying details that could assist us in a deeper investigation.

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23300591
  
  I am rejecting this response because:
  I used EXCEL to delete my data and to request not to call me. I still keep getting calls from insurance agents. Im so tired of these calls and texts. I am receiving 50 calls and texts  a day. That is ridiculous. I want this to stop. In the AffordableHealthPlans.org page there is a link to not sell personal data and that link leads to Excel. I did not use any other number but the one I provided. I want this to stop before I escalate this further to the authorities because this is harassment.
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 05/09/2025

  Thank you for your follow-up.
  

  We take your concerns seriously and want to reiterate that, after a thorough investigation, we have no record of your personal information being submitted through any of our webforms. We reviewed our server logs and can confirm that while your device visited our site multiple times over the course of two days, no form was ever completed or submitted during those visits.The only record we have related to your phone number is from inbound calls you placed to our system. On May 6, 2025, you called and requested to be placed on a Do Not Contact (DNC) listthis call lasted 30 seconds. The following day, May 7, you called three times within two minutes, and on the third attempt, you were connected to a partner for 25 seconds. We listened to the May 6 call and verified your DNC request was clearly communicated and properly processed. We also contacted the partner you were transferred to and confirmed they have processed your DNC request as well.
  

  We did receive your opt-out request via our ******** portal, and your phone number has been added to our internal DNC list. However, since we never collected or processed any personal data from you beyond your inbound call, there is no additional information in our systems to remove or suppress. If you are able to provide screenshots of the messages or calls you are receiving, we are happy to continue investigating to help you stop them. Based on the evidence we haveincluding server logs and call recordingsit appears the source of the calls is likely from a separate website, not Excel Impact or its partners.
  

  We understand your frustration and remain committed to helping resolve this issue to the extent we are able.
  

  Sincerely,

  Excel Compliance Team

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23300591
  
  I am rejecting this response because:
  I am still receiving calls and text messages. I see your response about me calling a couple of times and requesting to not call me anymore. I want the text messages and calls to stop. I have entered multiple times to delete my data, request not to call me, and everything else to not be contacted again. I am STILL being harassed every day with calls and text messages. I want you to please help me remove my number off this website because I do not want to be harassed everyday with messages, I dont want. I am showing the screen shots of the attempts I made on your website and the calls and text messages I am receiving which are MULTIPLE everyday. I dont want to have to escalate this further. Please remove my number immediately, 
  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 05/09/2025

  I have more screenshots and evidence you have my number because these agents are calling me because my phone number is still in the system. I need my number removed please

  Customer Answer

  Date: 05/12/2025

  These are the call logs of today. I received so many calls from agents from your website. I need this to stop. I also send the info of the forms I filled out from YOUr website to stop contacting me. Please REMOVE my number! I dont want to receive anymore calls!

  Customer Answer

  Date: 05/12/2025

  These are the call logs of today. I received so many calls from agents from your website. I need this to stop. I also send the info of the forms I filled out from YOUr website to stop contacting me. Please REMOVE my number! I dont want to receive anymore calls!

• Initial Complaint

  Date:04/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did what I thought was an insurance quote request on ************************ and the following day I received 95 scam calls along with text and emails. The few calls I answered were robocalls so I can't tell them to quit calling. One called me consistently every 30 minutes from 8am to 8pm. I am on the Do Not Call list and did not know my information would be given out and turn into harassment.

  

  Business Response

  Date: 04/30/2025

  Dear ***** *****, 

  Thank you for bringing this matter to our attention. On behalf of Excel Impact, I want to sincerely apologize for the volume and nature of the calls and messages you've received following your quote request. We understand how disruptive and frustrating this experience has been, and we take your concerns extremely seriously.

  To clarify, Excel Impact is a digital marketing company that helps connect consumers with licensed insurance agents who can provide quotes based on the information submitted through one of our affiliated websites. While we do not place any calls ourselves, and we are not the agents or agencies reaching out directly, we are ultimately responsible for the partners we work with and what youve described is far outside the standard of conduct we expect from those partners.
  

  Although your request for a quote did involve express consent to be contacted by licensed agents, the volume, frequency, and persistence of these contacts are absolutely unacceptable and not reflective of how we believe the consumer experience should be handled.
  

  Upon receiving your complaint, we took immediate steps to address the issue:

  
  - Your phone number has been placed on our internal Do Not Contact list to ensure you receive no further outreach from our network.
  - We have notified all partners who may have received your information and instructed them to cease contact with you immediately.
  - We have launched a formal investigation into the phone numbers and communication records you provided. If any partner is found to have violated our compliance standards or behaved inappropriately, we will remove them from our      network without hesitation.
  

  Excel Impact holds its partners to strict guidelines regarding respectful, lawful communication and the appropriate use of consumer data. What youve experienced does not reflect those values, and we are committed to ensuring this does not happen again to you or anyone else.
  

  We appreciate you taking the time to document these occurrences, especially during a difficult personal time. If you have any additional materials such as voicemails or screenshots that you are willing to share, they would be helpful in supporting our investigation. Please feel free to contact me directly at ************************************* if you have any questions, would like updates, or wish to discuss the matter further.

   

  Sincerely,

  Excel Compliance Team

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23267021
  
  I am rejecting this response because:
  
  While I appreciate the acknowledgment of my concerns, I must respectfully reject the companys response to this complaint. The actions taken thus far are wholly insufficient and fail to address the core issue: the unauthorized and irresponsible dissemination of my personal information, which has directly resulted in ongoing harassment.

  Although I accept partial responsibility for not reading the fine print, that does not absolve the company of ethical accountability. My contact details including full name, email, and phone number were distributed to aggressive third parties, many of whom have used intimidation tactics in their communication. This is not just marketing its harassment, and its deeply distressing.

  The volume of unwanted contact has been extreme, overwhelming my phone with spam calls, and taking up hours of my time to mitigate including filing removal requests, updating my Do Not Call registration, blocking numbers, and filing this BBB complaint. This has interfered with my job search, as I now hesitate to answer unknown calls for fear of scams.

  Despite a known pattern of complaints against companies like Excel Impact (and ************************) continues to share consumer data with them. It is irresponsible to shift blame to third-party partners when it is your company that initiates the data-sharing process. Your practices, as described in many similar complaints, appear deceptive and predatory offering health insurance quotes while functioning primarily as a lead-generation operation that sells personal information.

  This has caused measurable distress and made me feel unsafe. Your company has not taken full accountability nor offered any assurance that these practices will cease or that data will be properly secured moving forward.

  Therefore, I ask the BBB to keep this complaint open and unresolved. The company must take meaningful corrective action, not only in my case but to prevent similar incidents for other consumers in the future. 

   

  Sincerely,

  ***** *****

  

  Business Response

  Date: 05/02/2025

  Dear BBB and ***** *****,
  
  Thank you for your continued engagement and for taking the time to express your concerns in detail. We understand that the experience youve had has been distressing and we regret the disruption this has caused to your daily life. We want to reiterate and clarify Excel Impacts role in your interaction. Excel Impact is a digital marketing company that connects consumers seeking insurance quotes with licensed insurance agents. When you visited AffordableHealthPlans.org and submitted your information, express consent was granted for contact by Excel Impact and our marketing partners for the purpose of providing health insurance quotes.

  To ensure full transparency, we are able to provide documented proof of this consent, including:
  

  - A Jornaya Playback and Active Prospect TrustedForm certificate that independently captures your session, showing your submission and acceptance of the site's consent language.
  

  - The TCPA-compliant consent language which was presented at the point of submission, clearly disclosing that calls and texts may come from Excel Impact and listed partners, using automated dialing and prerecorded messages.
  

  While this consent provides legal authorization for outreach, we recognize that the volume and nature of the communications you received are not acceptable, even within the bounds of consented contact. We are not shifting responsibility rather, we are taking full ownership of our role in facilitating the connection and enforcing standards among our partners.

  As part of our response, we have taken the following actions:
  

  - Your phone number has been added to our internal Do Not Contact list, effective immediately upon receiving your complaint.
  - We have notified all marketing partners who received your information to cease outreach and are reviewing each ones behavior against our standards.
  - We are investigating the specific phone numbers and conduct outlined in your complaint. If any partner is found to be in breach of our Code of Conduct including behavior that constitutes harassment or intimidation they will be permanently removed from our network.
  - Our legal and compliance teams are reviewing call samples where provided to identify any violations of our guidelines or applicable law.
  - We are undertaking an internal review of our consumer education practices, including how consent language and expectations around outreach are presented to consumers.
  

  We also appreciate your feedback around ethical accountability. As a result, we are in the process of developing additional safeguards to ensure that consumer expectations around consent are aligned with partner behavior, and that escalation paths are clearly communicated should issues arise. While we believe the outreach you received was initiated within the scope of the consent provided, we also understand that this does not excuse the real impact it has had on your peace of mind and sense of safety. We are committed not only to resolving your individual complaint, but also to strengthening our practices to prevent similar situations for other consumers.

  Should you wish to review the consent documentation, our Terms of Service, or Privacy Policy, we are happy to provide those. We hope this response demonstrates our commitment to both legal compliance and ethical responsibility. We respectfully request that this complaint be considered resolved based on the corrective actions taken and our commitment to continued improvement. However, we remain open to reasonable discussion or mediation if further resolution is required.

   

  Sincerely,

  Excel Compliance Team

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23267021
  
  I am rejecting this response because:

  I am submitting this formal dispute regarding the misuse of my personal information, which has resulted in ongoing harassment in the form of 156 unsolicited phone calls. Despite my repeated concerns, the company continues to attempt to close this case without addressing the root issue or taking responsibility for the harm caused.

  When I entered my information on the companys website, I did so under the understanding that it was solely to compare ratesas was stated clearly on the page. There was no obvious or prominent disclosure that this information would be shared or sold to third parties. Only by reading through hidden fine printwhich was neither highlighted nor clearly presentedcould I have known that my data would be widely distributed.

  The company insists that I consented to this distribution by agreeing to its terms and conditions. However, consent buried in legal fine print is not meaningful or informed consent. Whats worse is that they are now using this argument to shift blame to me, rather than acknowledging the deceptive and harmful nature of their practices.

  While limited follow-up might be expected when shopping for quotes, receiving 156 phone calls is excessive, invasive, and qualifies as harassment. This is far beyond any reasonable consumer expectation. Rather than take corrective action, the company has continued to respond dismissively and is actively trying to close this case without resolving the core issue or offering any accountability.

  I am formally requesting:

  Immediate removal of my personal information from all company and third-party databases for I am still continuing to recieve phone calls. 

  A full list of all third parties with whom my information was shared or sold.

  
  

  Sincerely,

  ***** *****

  
  
  

  Customer Answer

  Date: 05/05/2025

  I have attached a file that includes a sample of a recent spam call/text I received. Notably, the message itself appears to acknowledge that I may be feeling harassed, indicating they are aware their behavior is unwanted and potentially abusive.

  This continued contact has occurred despite my repeated requests for all communications to stop. The messages are not only intrusive but clearly demonstrate a disregard for consumer rights and preferences.

  
  

  Customer Answer

  Date: 05/05/2025

  The website lacked any prominent or transparent disclosures indicating that my data would be used in this way. If this consent was embedded in fine print or a hidden policy, it was not reasonably noticeable to a typical user.

  They should update their site to clearly disclose data-sharing practices in a visible and straightforward manner.

  
  

  
  

• Initial Complaint

  Date:11/27/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like many other reviewers, I entered my information on a website and now I am being harassed with phone calls from many different numbers. I have asked the callers to stop calling me but I am still being called. I want the attempts at contacting me to stop. Please do not call my phone number.

  

  Business Response

  Date: 12/31/2024

  Dear ***** *****,
  Thank you for bringing this matter to our attention, and we sincerely apologize for the delay in responding due to the recent holiday season. Your concerns are very important to us, and we deeply regret the inconvenience youve experienced.
  We understand how frustrating it can be to receive unwanted phone calls. While we strive to ensure all interactions with our services are positive, it appears that your information may have been shared through our system in accordance with our terms of service. This sharing is typically done to connect you with relevant service providers, but we certainly do not intend for it to lead to excessive contact.
  To resolve this issue, we have taken immediate steps to remove your contact information from our system and any associated partners. This should stop any further calls. Additionally, we recommend that you register your phone number with the National Do Not Call Registry if you havent already, which can provide an additional layer of protection.
  If the calls persist or if you have any further questions, please contact me directly at ********************************** We are committed to making this right and ensuring your peace of mind.
  Once again, we apologize for the inconvenience and thank you for your patience and understanding.
  Sincerely,
  ****** ************************* Manager
  Excel Impact

  Customer Answer

  Date: 12/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never heard of you! I have never looked for **************** (I work for the State, trust me, I'm covered)!!! Why are you emailing me? Who gave you permission? Why have you not stopped as I've asked you to? I AM BEYOND FED UP WITH COMPANIES THAT CONSTANTLY CONTACT ME WITHOUT MY CONSENT. If I want to do business with you, I'll contact you. I don't want or need to EVER be solicited. GO AWAY

  

  Business Response

  Date: 11/18/2024

  Dear **** ****,
  
  Thank you for reaching out regarding the emails you have received. We sincerely apologize for any frustration or inconvenience this has caused.
  
  We want to assure you that we take complaints like yours very seriously. Upon reviewing our records, the email you received was sent in response to a lead submission that included your information. While we cannot verify the original submission details without further investigation, we understand and respect your concerns.
  
  Effective immediately, your email address has been unsubscribed from our system, and you will no longer receive any communications from us. Additionally, we are taking steps to ensure that your information is not used for future outreach.
  
  If you have any further questions or concerns, or if theres additional information you'd like us to investigate, please dont hesitate to contact us directly at ************************************** We are committed to resolving this matter to your satisfaction.
  
  Thank you for bringing this to our attention, and again, we apologize for the inconvenience.

  Customer Answer

  Date: 11/18/2024

   
  Complaint: 22552745
  
  I am rejecting this response because:

  Your excuse of receiving a "lead submission" is simply a deceptive way of saying you purchased a mailing list. Do NOT attempt to sugar coat it, you did not receive a lead.  You paid for it & thought it would be acceptable to start harassing me, AFTER being asked to stop.  

  You operate using Shady/Dishonest Business Practices, refusing to be honest. 
  
  Sincerely,
  
  **** ****

  

  Business Response

  Date: 11/19/2024

  Thank you for your response. We want to take this opportunity to clarify the situation fully and address your concerns.
  

  On January 16, 2023, at 10:43 AM PST, a lead submission was received through our website, **************************, from a mobile device. This submission included the information that was subsequently used to send you a single email notification regarding the approaching open enrollment period for health insurance.
  

  We want to be absolutely transparent: we do not purchase email lists. The information used to contact you came directly from the form submission completed on our website. If you would like additional confirmation of this, we can provide a video recording of the lead submission process that includes your completion of the form.
  

  We regret any frustration or inconvenience caused and assure you that your email address has been removed from our system. You will not receive any further communications from us.
  

  At Excel Impact, we take consumer concerns seriously and are committed to ethical and transparent practices. Please let us know if you have further questions or need additional details to help resolve this matter.

  Customer Answer

  Date: 11/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I'm not gonna go back & forth with liars.  I have NEVER shopped for medical insurance.  I work for the County.  They provide my insurance, so again... Ya'll sit on a throne of Lies.  My phone is NEVER out of reach, so please don't try to say someone else shopped on it.  Just remove me & go away. 

  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:08/15/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like many other reviews I entered my information and now I am being harassed by many different numbers. I tried to put myself as "do not call" on the website but I am still being called. I want the attempts at contacting me to stop.

  

  Business Response

  Date: 08/20/2024

  Dear *****************************,
  
  Thank you for bringing your concerns to our attention. I sincerely apologize for the inconvenience and frustration you have experienced with the persistent calls.
  
  We take this issue very seriously and want to clarify that Excel Impact does not sell insurance directly, nor do we make sales calls. Instead, we connect consumers with licensed insurance agents who may contact you to discuss your insurance options. However, your experience of receiving numerous unwanted calls is not acceptable, and we are committed to addressing it.
  
  Heres what were doing to resolve the issue:
  
  Do Not Call (DNC) Request: We have immediately added your contact information to our internal Do Not Call list to prevent any further communication from us. Additionally, we will forward your DNC request to our partners to ensure that they also cease any attempts to contact you.
  
  Investigation: We are reviewing our systems and the actions of any partners involved in contacting you. If we find that any partners are not adhering to our standards or your DNC request, we will take corrective action, which may include removing them from our marketplace.
  
  Your peace of mind is important to us, and we are committed to resolving this issue. If you continue to receive unwanted calls or have any further concerns, please do not hesitate to reach out to us directly at *************************************.
  
  Thank you for your patience and understanding.
  
  Sincerely,
  Excel Compliance Team

  Customer Answer

  Date: 08/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I logged onto a health insurance website and now have been barraged by phone calls from Excel Impact. I have told them to remove me from their call lists. I keep blocking the phone numbers but they just Change the phone Number each Time.

  

  Business Response

  Date: 08/12/2024

  Dear ***********************,
  
  Thank you for reaching out and bringing this matter to our attention. I apologize for the inconvenience and frustration youve experienced with the persistent phone calls.
  
  To clarify, Excel Impact does not directly sell insurance products or make sales calls. Our role is to connect consumers with licensed insurance agents who may reach out to you regarding your interest in health insurance. However, the repeated calls you have received are not in line with our standards, and we take your concerns very seriously.
  
  Heres what were doing to address your complaint:
  
  Do Not Call (DNC) Request: We have immediately added your contact information to our internal Do Not Call list. Additionally, we will forward your DNC request to all of our partners to ensure that you no longer receive any further calls.
  
  Investigation: We are investigating the situation to determine which partner(s) may be responsible for the calls youve received. If we find any violation of our policies, we will take appropriate action, including potential removal from our network.
  
  We are committed to ensuring your peace of mind and will do everything in our power to prevent further inconvenience. If you continue to receive unwanted calls or if there is anything else we can do to assist, please contact us directly at [Your Contact Information].
  
  Thank you for your patience and understanding as we work to resolve this issue.
  
  Sincerely,
  Excel Compliance Team

• Initial Complaint

  Date:07/26/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to get a quote for insurance today using the ********************************* website, owned by the company. I have been called over 200 times, today alone since 10 am. When I answer the phone and ask to them to stop calling, they just use a different phone number to call. I called the company and was hung up on by each representative. The first rep tried to negotiate with getting insurance first and then he would remove my number, when i refused he hung up. When I called back and told the second rep she hung up on me as well. The third rep pretended as he was going to help by giving me a website to go to and hung up on me as well. When these number get calling, if I ask what company they are calling from they just hang up as well. The calls need to stop and now. There is no way that it is acceptable to call someone that many times at all!!

  

  Business Response

  Date: 08/12/2024

  Dear ***********************,
  
  Thank you for bringing your concerns to our attention. I sincerely apologize for the distressing experience you've had.
  
  To clarify, affordablehealthplans.org does not sell insurance products directly. Our role is to connect consumers with licensed insurance agents who are responsible for selling policies. However, the behavior youve described is entirely unacceptable, and we are committed to addressing it promptly.
  
  We are taking the following steps to resolve this issue:
  
  Immediate Investigation: We will be thoroughly investigating your complaint. If our investigation confirms the actions youve described, we will take appropriate measures against the partner in question, up to and including removing them from our marketplace. We do not tolerate any conduct that violates our standards or disrespects consumers.
  
  Do Not Call (DNC) Request: We have added your contact information to our internal Do Not Call list, and we will also forward your DNC request to all applicable partners to ensure that you no longer receive any further calls.
  
  We take this matter very seriously, and your feedback is invaluable in helping us maintain the integrity of our services. If you have any further concerns or if you continue to receive unwanted calls, please do not hesitate to contact us directly at *************************************.
  
  Thank you for your understanding and the opportunity to address this issue.
  
  Sincerely,
  Excel Compliance Team

  Customer Answer

  Date: 08/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to affordablehealthplans.org on June 10, 2024. I have received numerous phone calls because they gave my info to all sorts of health insurance companies. I'm tired of all the phone calls.I don't want to receive calls or messages from them anymore.

  

  Business Response

  Date: 06/27/2024

  Dear *************************,
  
  I am writing to address your recent complaint regarding the phone calls you have been receiving subsequent to your contact with affordablehealthplans.org on June 10, 2024. Please accept our sincere apologies for any inconvenience caused.
  
  Upon reviewing your case, we understand the frustration caused by the unwanted phone calls from various health insurance companies. We take consumer privacy very seriously, and it is never our intention to inconvenience you with unsolicited communications.
  
  To resolve this matter promptly, we have taken immediate action to ensure that your contact information is removed from our distribution lists and shared with any affiliated health insurance providers. Additionally, we have implemented additional measures to prevent such occurrences in the future. Please rest assured that you will no longer receive any calls or messages from affordablehealthplans.org or any associated parties. Your preferences regarding communication have been duly noted and respected. If you have any further concerns or would like to discuss this matter in more detail, please do not hesitate to contact us directly at *************************************
  
  Thank you for bringing this matter to our attention. We appreciate your understanding and the opportunity to address your concerns.
  Sincerely,

  Excel Compliance Team

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As soon as I put my information in at affordable health plans.org, I began receiving calls, 24 - many of them from *** who I just called to get the name of the company calling me. She said national health insurance enrollment. . They called from many different numbers. As soon as I blocked it, theyd call from another number. Some of the numbers also said healthcare *** was actually laughing when I picked up the phone on her repeat calls. Calling me knowing I didnt want anything, that I thought I was looking into government programs.I got another call this morning and I told him I was calling the Better Business Bureau that they were predatory and harassing. I then called the last number that *** called me from and got *** on the phone and she gave me the name of the company that is not the correct name of the company. I am sure it doesnt come up anywhere in conclusion they are extremely predatory and harassing. I did NOT pay them 5. But the form wouldnt accept 0.

  

  Business Response

  Date: 06/10/2024

  Dear *****,
  I hope this message finds you well.
  I sincerely apologize for the inconvenience you have experienced due to receiving unwanted phone calls. Please be assured that I have added both your phone number and email address to our internal unsubscribe lists. Additionally, I have requested our team to inform all our partners to do the same.
  

  Should you continue to receive any unwanted calls in the coming days, please do not hesitate to let me know. Your satisfaction is important to us, and we are committed to resolving this issue promptly.
  Thank you for your understanding and patience.
  Best regards,
  *******************, Excel Impact.