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Business Profile

Information Technology Services

Reef Technology

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 11, 2022, we checked out of your Hotel, ********************************************* -*****************. It is with great regret that what was meant to be a restful stay, turned out to be an unfortunate and embarrassing moment for my family. As a Hilton honors member, I booked this hotel for my husband and daughter to enjoy while I worked here in ***********. To our surprise, when we requested our vehicle from your current ************** REEF, my husband's Prada sunglasses were not in the car. My husband is extremely careful with his sunglasses, he deliberately placed them in the middle console for safety and storage. Once we received the vehicle and he was ready to drive, the sunglasses were nowhere to be found. On top of it all, it was even more embarrassing to explain this situation in front of other guests waiting for their vehicles. It was sad to depart your hotel without a resolution, feeling robbed and made a fool of. I would like a resolution to the matter, I have yet to receive a response from Reef Parking and Hilton only offered me points for a stay. Additionally, I will ask that you review the footage of our arrival, departure, and vehicle retrievals. I can only assume but it's a well throughout assumption, someone removed the sunglasses from our vehicle. If you would like to talk about the incident, you can call my cell phone ************.

Reef Technology is NOT a BBB Accredited Business.

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