Complaints
This profile includes complaints for UniVista Insurance Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called and requested a refund for an insurance purchase on 1/19/2023, I advised that the vehicle purchase fell through and that I never even drove the car. I was advised they needed proof at that time I contact the dealership and spoke to the salemen and advised him of this, I was later advised that it had been handled. I then received a text message advising that they would be pulling a full months payment for the policy, I called again and advised again of the situation when I was advised that no one from the dealership called or sent notification of this. At that time I requested they don't take payment I do not own the car. I called the dealership and was treated rudely by the receptionist at the dealership because of my continues calls to attempt to resolve this issue, I am not owed 2 refunds from this insurance which have placed me hardship with one of my bills and may result in disconnection. I want my money all my money back.
Business Response
Date: 03/09/2023
Attached please find the proof of cancellation for ***************, Dealership Letter, and the ****************************** for the cancellation and refund for all the obligations. The Insurance Company Refund - is shown on the Cancellation from Ocean Harbor. The Cancellation letter is the copy mailed to the client, ************** directly from Ocean Harbor. . As an Insurance Agency we complied with our obligation in order to cancel her policy and provide the all required documents. Her policy as per documentation from Ocean Harbor was flat cancelled. We acted upon receipt of the Dealerships letter in reference to the vehicle purchase and customer not taking possession of the vehicle.
The policy was sold through one of Univista Insurance Franchises JWB Insurance. The Dealership is a different entity and has no relation with Univista Insurance, nor vise versa. As the insurance company due diligence was done to flat cancel the policy and work to get the customer her refund from Ocean Harbor.
If you should have further questions, please do not hesitate to contact the undersigned.
*********************************
Compliance Officer ****************************
Initial Complaint
Date:02/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mom purchase a car insurance policy with ********************* on January 23,2023. It is know February 6,2023 we have contact ***** three times and she refused to send physical copy of proof of insurance. I called her office and she hang up the phone on me twice. My mom previous insurance has lapse and has yet to receive a copy of her insurance card. All she has is a statement from the bank where the money was deductedBusiness Response
Date: 05/19/2023
Good Afternoon,
As per our investigation of Complaint ID: ********, please note the attached documentation.
As of January 23, 2023 at 3:30 PM - proof of insurance was sent (Please see attached documents submitted)
The documentation was sent per email provided **: ********************
Please note that according we were contacting the customer for additional information on previous policy to qualify for prior policy discount - which we never received.
*****, called letting Ms. ************** that due to lack of documentation and additional premium was due.
0n 03/24/2023 Ms. ******* ******, called since documents were not received and paid the additional premium due. Receipt for additional payment was sent. This transaction did not affect previous documentation which had been sent to her. Policy is still active and paid in full through August 5, 2023.
Documents were all sent to named insured: Acianie ****** - at *********************
Should you need further information, please do not hesitate to call me.
***************************** ***********************
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