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Business Profile

International Mailing Services

Terrapost International LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in International Mailing Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the transaction: 2023-10-27 TRACK #MAD14901154 The amount of money you paid the business: $470. Zelle payment to **** ******* for track #MAD14901154 27oct2023.What the business committed to provide you: Package shipping service from ******* ********* to ****** *****. Contains a box with the following description: Weight 54 CF Volume 8.31 CF / *****Pv Box Measurements ***** x ***** x ***** What the nature of the dispute is: The company has not provided delivery service to the destination city. Package received at the warehouse on 10-27-2023. Over 10 months have passed, and the status of the shipment on their website has not been effectively updated. According to the company's tracking service, the container was rejected, and the most recent status, dated 2024-07-05, shows it is "preparing for re-export".Whether or not the business has tried to resolve the problem: There is no resolution or effective communication regarding the delivery date of the package.We hired their services after seeing their advertising on their social network Instagram @terrapostinternational and we are waiting for them to deliver our box in ******, *****.

  • Initial Complaint

    Date:11/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Empr*** que ha incumplido con el servicio que se contrat y pago; para el traslado de enceres personas en tres (3) cajas el da 12/14/2022 desde ******** *********, y ser entregados en ****; segn rastreo de la pagina web de *** empr***, las cajas reposan en una bodega en la *************** desde el 05/18/2023; sin que se me informe por ningn medio el porqu de la no entrega, violando mis derechos e incumpliendo la normativa que los regula y apropindose de mis bienes. He realizado innumerables llamadas telefnicas sin que se me informe de manera concreta porque no me hace la entrega por un servicio que he pagado por adelantado, y ltimamente ya no me contestan mis llamadas, dejndome en completa indefensin causndome un gran perjuicio por el valor econmico que representa todo lo all contenido, aunado al gran valor afectivo

  • Initial Complaint

    Date:04/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have more than 4 months (since November 17, 2022) waiting for a shipment that I made from the city of Valencia, ********* (work instruments and personal moving items) and they still do not provide me with information on when I will receive the box. They offer an estimate of 45 to 50 days to make the shipment from the place of origin to the destination which is *****, **. When reviewing the info of the company they register their company in a *** address, so there is no physical place to go to request information. The telephone attention is almost null and also rude. The payment was USD 385 for the service.

Terrapost International LLC is NOT a BBB Accredited Business.

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