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Business Profile

Marketing Programs

SocialLoop, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Programs.

Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed online work for the company to be compensated upon completion. I completed the tasks and requested my payout and was unable to receive my funds, i reached out to customer service twice in the last two months and haven't received one single response. They have refused to pay me and ignored me.

  • Initial Complaint

    Date:10/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The SurveyPop app provides an option to play games for rewards through the PlayTimeWeb site. I completed one of these offers and was not given the money as shown in the screenshots. I contacted the PlayTimeWeb support team and havent gotten a single reply, I contacted the SurveyPop support team and described the situation and was repeatedly told to contact another support team that wasnt responding. This all occurred between October 18th through October 26th.

  • Initial Complaint

    Date:10/17/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have screenshots that money was supposed to be deposited into my account from *****. ****** refuses to.

  • Initial Complaint

    Date:08/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This platform is one where you complete research surveys in exchange for gift cards. In the past, my cash-outs were always successful. On August 2nd, 2023, I attempted to cash-out my $5 balance on the website to a **** Gift Card, which asked me to "verify my paypal address". I was skeptical since I hadn't needed to before, but I tried, and it failed repeatedly. Later that day, I submitted a support request stating this, and was asked for more details. After giving them a recording of the failure, I was told to "allow more time". I then asked how long it would take, and was told that their engineers were working on a fix. I then asked again for just a rough estimation, and was told that they were waiting for PayPal approval for the integration, and to try on the app instead. After some small technical difficulties, I managed to get on the mobile app and request a payout on August 10th. After I requested the payout, I received an email saying to wait 1-2 business days for payout to process. 5 days later, I hadn't received the payout, so I sent another email to support, and never got a response. An additional 2 days later, I sent another email, with no response. Now, nearly a month later, I am still not getting a response, and the payout request was deleted from my profile history, and no refund or response was ever given.

  • Initial Complaint

    Date:08/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been doing surveys on Survey spin and reached the $5 minimum cashout. I opted to cashout via PayPal and was informed it would be 1-2 business days. This was on Thursday 08/10/2023. On Monday, I still hadn't received my cashout so I emailed them regarding it. Was immediately sent a generic response saying they received my complaint and would respond within 24 hours. The following day, no response and still no cashout so I sent another email. Next day same thing. So it is now Saturday 08/19/2023, 10 days and 3 emails later and still no response and no cashout.

SocialLoop, LLC is NOT a BBB Accredited Business.

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