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Business Profile

Marketing Programs

SocialLoop, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been waiting since March to get my pay out for eureka surveys now I've been waiting almost 2 weeks from survey pop to get my cash out this is ridiculous they owe me $10 total. I want them finish the job and pay me I did their surveys they need to pay me

  • Initial Complaint

    Date:05/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed many surveys and earned money with Social Loop LLC; specifically under their two companies; survey spin And survey pop. Initially it was a good experience; offering immediate payments via PayPal. I cashed my earnings from Social Loop on 4-26-24 and 4/25/2024. The amounts owed are &5.53 and $723. Ive emailed support by email numerous times about this unpaid cashout but sadly; no one responded at all. I noticed the receipt for my cashouts say the payments would take up to 2 days to reach my PayPal instead of processing payment immediately like normal. Its now been over 2 weeks and I still have not been paid or received any reply from survey Survey Pop or parent companies Eureka Surveys or Social Loop LLC. I then cashed out on Monday for an ****************** survey spin for $6.09 - but did not get paid again! I found out that both survey spin and survey pop are both owned by. Social Loop LLC- who has paid my cash outs instanrly via PayPal for both companies: I dont know why they stoped paying for my work but am entitled to the advertised compensation now. Ive waited way too long already. My email for Survey Pop is courtneybuerk@ gmail.com and Survey Spin account is under ************************* My PayPal acciout where all payments should have gone to is *************************

    Customer Answer

    Date: 05/12/2024

    Just a correction to a typo. My PayPal email address is:

    *************************. 

    please send all 3 missing payments to my PayPal as receipts said would happen weeks ago.  

  • Initial Complaint

    Date:04/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Socialloop owns an app called Eureka where users can complete surevys for money. The payment ranges from $0.01 to $2.00 or sometimes more. After accumulating $5.00, users can cash out through various methods. I have attempted to cash out twice for amounts of $36 - paid to me bank account, and $10 - paid as an Amazon gift card. Eureka aka social loop has not delivered either payment, and multiple attempts to contact support has been ignored.

  • Initial Complaint

    Date:02/19/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Survey Pop cancelled my account owing me $5.00. I asked them for the reason my account was cancelled and they never responded. I see by the previous complaints and their rating of 1.5 out of 4 that I am not the only person they have stolen from. I want my $5.00 and I hope others don't get involved with your shady operations. This is money you legitimately owe me and you don't seem to care a wit about stealing because you feel that there is a new sucker born every day.

  • Initial Complaint

    Date:02/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ok this is an app I use that offers surveys for money. They have not compensated me and I know it's not a scam cause they have two other similar apps that I have used and have been paid. They are ignoring me I've sent multiple messages and no reply I feel they are stealing from me by not paying me for my time and thoughts and I don't know any other way other than calling the law on them so if y'all can help me they're be great thank you

  • Initial Complaint

    Date:01/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I played their game called (survey spin) and was told they pay you to play their games so I did and I put ************ into it and they never paid me and support ignores my messages I just want the money they owe me it's been moths

  • Initial Complaint

    Date:01/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Eureka and Survey Pop, I was supposed to earn money for completing surveys but sometimes I complete the surveys from MakerInsights and dont get rewarded. My survey spin account was flagged for no reason and I contacted survey spin several times and obviously no response. Then I contacted survey pop and that caused my survey pop account to be flagged as well. Then my eureka account was flagged FOR NO REASON. I contacted all the companies and still no response. Then Cash Arcade. Ive cashed out several times and didnt get my money, and guess what? I contacted them to and no surprise, still no response! I demand compensation from these companies for the time I took completing these stupid racist surveys that decline me for putting in my race.

  • Initial Complaint

    Date:01/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is currently attempting to steal my funds.This company is currently in possession of my funds despite having received a cashout order on multiple occasions (See attachment)

    Customer Answer

    Date: 02/07/2024

    What's the importance of the  BBB  if these subjects know that all they need to do to get away from a complaint is to not respond? 

    Can you explain  the importance of the BBB complaint in the endeavor of successfully resolving an issue?

  • Initial Complaint

    Date:12/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/3/2023 on the eureka surveys app my wife cashed out 27 dollars which she had to deposit money to get that total when she cashed out she never received her money the email she used is ************************* we have both emailed customer support several times only one time i got an email back i sent screenshots of cash out then total right after i never got a response back we are trying to raise 2 kids on minimum wage that could have bought a box of diapers

  • Initial Complaint

    Date:11/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,I am currently proceeding with sharing the recommendations I have received on November 13th,2023 <>As I am currently filing this complaint, I have NOT received the funds in my PayPal account.I am currently finding it extremely urgent to share this negligence with Management.

    Customer Answer

    Date: 11/21/2023

    Hi,

     

    I am currently proceeding with sharing the recommendations I have received on November 13th,2023

    <<...Congrats on your Survey Spin cashout! Your $5.21 cashout to PayPal will be sent to ******************** within 1 - 2 business days...>>

     

    As I am currently filing this complaint, I have NOT received the funds in my PayPal account.

     

    I am currently finding it extremely urgent to share this negligence with Management.

SocialLoop, LLC is NOT a BBB Accredited Business.

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