Reviews

Review Details

• Review fromFrank R

  Date: 05/30/2023

  5 stars
  Professional service providers. Quote was generally accurate; fine print charges related to distance from truck to door were added during the move. I would contract Moving APT again!

• Review frompa g

  Date: 03/22/2023

  5 stars
  Moving APT did great with my move (~500 mi), some things to note: I would recommend having someone visiting your location for a free inventory report to be done for the best accuracy, when the selected movers are on site, expect the inventory to be tweaked which may be an added cost. The movers were communicative with their ETAs and took care of my stuff. A couple of dings here and there but nothing serious. My stuff arrived within a good window and the movers at delivery were quick. Look up your movers when they are assigned if you have any hesitation.Moving APT was also able to recommend a good car transport service when my original jacked up the price for no reason at the last minute. Their customer service is responsive and helpful.

• Review fromLouis F

  Date: 10/12/2022

  1 star
  Moving APT says they only estimate and it is up to luck if your stuff doesn't get damaged or lost or stolen. Well, mine had damages. They hire Moving Relo, a carrier company, and one of their carriers stole 25 % of 7k (the cost of the move!!!). Moving APT **************** say they will only compensate 6 cents per pound! It is in their writing. I put them in the hands of God. Let God deal with them. They are dishonest and unscrupulous. I hope they learn from this and their comedy circus is over. They hire unreliable carriers, such as Moving Relo to do the job. Moving Relo has no background checks. They actually arrived 8 weeks (54 days) after I hired Moving APT for a trip that could take a week to 2 weeks, **** and then was told they only do estimates not guarantees and blamed their carrier Moving Relo, who doesn't answer their phones. My father who is ill, his hypertension got worse. Also, Furniture was kept at a warehouse (and Moving APT didn't know who put it in the warehouse until 4 weeks later!) and new and expensive musical instruments were stained with mold and mildew in cases and surfaces. An expensive queen size mattress had water spouts and I had to hire junk removal b/c I could not even donate the mattress. Two leather love seats had water spots and mold and mildew. I have photos to prove it. They charged 7K, low-balling the price at the beginning impressing the customer with its misleading website. If this is not illegal, then what is it? ******* legal should investigate.

• Review fromwhitney

  Date: 07/29/2022

  1 star
  My furniture has been en route for 2 months and was supposed to be delivered in 1 week. The salemans lie and tell you they can accommodate the long distance but then customer service says they have 21 business days to deliver. No one can provide a manager and drivers information. Every conservation is scripted. I just want my antique deceased ******************. Im fearful they stole it and that is why they refuse to provide information of the location. They only told me ****************** has it and won't provide any further information.

• Review fromHilda M

  Date: 07/05/2022

  4 stars
  The movers arrived on time and were professional. I had to add additional items the day the movers came and the moving apt rep helped me keep the price low after adding the additional items. I would definitely use the again

• Review fromJacquelyn F.

  Date: 07/04/2022

  1 star
  If I could give them less stars I would. Also, if this is a "carrier" issue, as they claim it is in all of these, they they do a c*** job of vetting carriers and for that reason alone, stay away. I have never in my life filed a report like this but I am appalled at what we have been through. We are working with ***** **** is SUPER helpful and ALWAYS available in the beginning and making sure to take your money and book the truck. After that, he will practically ghost you. ?? the moving company came in the 3 days time frame like promised. About 2 hours into the moving process, 3 cop cars showed up and arrested the main ****** in charge of our move in front of our children and neighbors. He had stolen a cell phone that morning and gave them the wrong name and birthrate. He was taken away in handcuffs. Meanwhile, the other 2 men working do not communicate with us so we try and reach **** who SURPRISE isn't reachable. Finally we get ahold of him and the only thing he can do is let the 2 remaining men finish the job. They worked until 8pm that night and were to return the following day to finish. That morning we were informed by **** that the movers were "too sore" from the day before and we would have to wait until the next day or they could send back the man who was arrested at our house the day before. Half of our home was in the truck in columbus. We have 3 children and 2 dogs. We had nothing. We are moving *********************************************************** anyway. Our entire move is ** in the air and we are left wondering when we will be able to leave and have hotels now that nerd canceled. This is a literal nightmare and corporate office doesn't exist apparently. I tried going through the carrier as well. No HELP. The woman actually laughed at me. I want all of my money refunded ar this point. My husband and I did most of the moving ourselves after the man was arrested. And buyer beware of these ones.