Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2010 Tahoe with cash in 7/31/12 that had an electronic title. Bomnin Chevrolet never released the lien from the previous owner. I never noticed because I was able to renew my registration and never needed to change my plate. Now that 13 years have passed I moved out of ******* and cannot get anyone to help me solve the issue. I wrote a negative ****** review to address the issue and heard back immediately telling me everything was going to be taken care of shortly. 3 weeks of radio silence followed and I am facing legal issues by not being able to change my license plate to the state I live in now. Title number: ********* VIN: ***************** Im genuinely asking for help. Please

  

  Business Response

  Date: 07/15/2025

  We sincerely apologize for the inconvenience Mr. ****** has experienced. After reviewing the matter, we discovered that in 2012, the vehicle was incorrectly titled by Lorenzo Bomnin Chevrolet with Ally listed as the lienholder, even though no lien existed. Unfortunately, as a dealership, we do not have the authority to release a lien, only the listed lienholder can do so.
  We have contacted Ally on behalf of Mr. ******* but were informed that due to the title being in his name, only the customer can initiate the lien release process directly with them. Ally requires Mr. ****** to contact them directly to resolve the matter at ************. We understand the frustration this has caused and remain available to assist in any way we can during the process. Sincerely, Bomnin Customer Support Team **********************************

  Customer Answer

  Date: 07/15/2025

  I tried calling that number and its a non working number. The error wasnt made on my behalf. Also, Ive tried contacting ally multiple times and they have no record of a lien in my name or the vehicle. 

  Customer Answer

  Date: 07/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business advertising a price for a truck on sale along with the dealer sticker which includes dealer add ons. Twice I asked about additional fees and was told 999 plus tag and taxes. Suddenly there are $5800 in additional dealer add-ons that are not part of the advertised price.dont understand how that is legal

  

  Business Response

  Date: 05/28/2025

  Thank you for bringing this matter to our attention. Our General Sales Manager, **** Miguel ********** has been in contact with Mr. ***** to explore alternative solutions. He provided detailed pricing information for a 2025 Silverado Custom Trail Boss. Mr. ***** is currently reviewing the proposal, and we remain committed to working with him toward a satisfactory resolution. Sincerely, Bomnin Customer Support Team **********************************

  Customer Answer

  Date: 06/07/2025

   
  Complaint: 23361672
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:05/18/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. What I was shopping for I went to Bomnin Chevrolet Dadeland (*****, **) on May 12, 2025 to purchase a 2025 Chevrolet Equinox *** VIN ***************** that Bomnin advertised on its website for $21,495.2. What went wrong When the sales worksheet was presented, the advertised price had an additional $2,296 in dealer-installed add-ons I did not request: LoJack 5-Year $999 Wheel Locks $599 Window Tint $599 ********** aftermarket fee I told the sales manager these accessories were unwanted and asked to remove or credit them. He replied that removal was not possible and that every Bomnin vehicle included these items.I returned on May 17, 2025 to try to make a deal, staff said none of the vehicles we were interested in were in stock, yet the same VIN and price remain on Bomnins website. 3. Steps Ive taken to resolve May 18, 2025: E-mailed Bomnins General Sales Manager and Dealer Principal informing them of this deceptive and illegal practice based on ******* Statute 320.64(24) bars dealers from forcing unwanted aftermarket products as a condition of sale. I have not purchased the vehicle; I am reporting the practice of advertising one price, then refusing to honor it unless unwanted accessories are accepted.4. Desired outcome I would still like to purchase the vehicle at the advertised price without the $2,296 add-ons, or have the dealership credit that exact amount. If the vehicle has been sold, I ask that Bomnin commit in writing to sell any comparable Equinox ** at the advertised online price without mandatory add-ons.

  

  Business Response

  Date: 05/21/2025

  We appreciate Mr. ******** interest in purchasing a vehicle from Bomnin Chevrolet Dadeland and the opportunity to address his concerns. Our team have been in direct contact with Mr. ******* during his visits to the dealership.
  Our General Sales Manager **** Miguel ********* got in touch with the customer to provide alternative solutions. We are sending him detailed purchase and lease options on a brand-new 2026 Chevrolet Equinox that recently arrived in our inventory. Per their conversation, Mr. ******* will review those options and get in touch with our General Sales Manager. We remain committed to working with Mr. ******* to find a vehicle that meets his needs and expectations. Should he choose to move forward, our team is ready to assist.
  Sincerely, Bomnin Customer Support Team **********************************

  

  Business Response

  Date: 05/27/2025

  To the BBB. Mr. ******* purchased his New 2026 Chevrolet Equinox this Saturday 5/24 at our location. He and his family expressed satisfaction with the purchase and the service they received during their visit. Sincerely, Bomnin Customer Support Team **********************************

  

  Business Response

  Date: 05/28/2025

  To the BBB. Mr. ******* purchased his New 2026 Chevrolet Equinox this Saturday 5/24 at our location. He and his family expressed satisfaction with the purchase and the service they received during their visit. Sincerely, Bomnin Customer Support Team ************************************************************

  Customer Answer

  Date: 05/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Bomnin Chevrolet Dadeland went above in beyond to resolve the issue I experienced this past Saturday 05/24/2025 and I am satisfied with their efforts and help. Their sales manager **** ****** was excellent in costumer resolution, he was professional and extremely helpful, more staff should be like him.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:05/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 17th 2025 around 05:30 PM I and a friend presented to Bomnin Chevrolet Dadeland looking for a Car. **** helped us and around 6:15pm, he reported ***** **** ******* from the financial department will go with us (a friend was with me) to go over the transaction. It wasn't until 11:1535pm (that is the hour printed contract attached here) that Mr. ******* showed us all the contracts on a big desk screen that he has. I know it was VERY LATE NIGH and we were super tired of being waiting, so he just showed us pages, and pages, he explained the credit was not very good, but he was "helping us" and got me approved with 17% rate and the car went from $14,122.98 and the loan is for $23008.86 with the financing will be $37,131.84. I wanted to give $1500.00 down, but he pushed for $2500.00 down so the loan will be approved. As I really needed the car, my friend he gave me the extra $1000.00 so I gave him the $2500.00 Mr. ******* wanted. After that he proceeded to point on his screen were I have to sign, sign, sign, and he gave me a flash drive with a copy of all documents. Now I am reviewing the contract as the 1st payment comes and they are charging me $999.00 for LoJack, that I dont need, and $3188.00 for ********************* change and tire rotation). my brother owns the ********************* and this is done for free to me, so WHY will I pay them $3188.00 for this. I called the ************ on 05/14/2025 and I spoke with *****, who consulted with his supervisor, and they informed us we needed to talk to the dealer, so they can do a credit for these as the loan has already been approved. On this day I called the dealer and requested to talk to ****, Mr. ******** or the store manager but I was told they were "not available" and I left them messages, but no one have called me. I sent then an email using their website option and no response from them. I have call them back and "no one" is available to help me. That is why I am contacting you. This practices needs to stop.

  

  Business Response

  Date: 05/20/2025

  Our Finance Team has attempted to contact the customer multiple times to resolve his concern but has been unable to reach him. Our Finance Manager, ***** *******, will send him an email confirming the cancellation process. Sincerely, Bomnin Customer Support Team **********************************

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put down a $500.00 deposit for a z06 corvette back in 2020. For years I was strung along with lies and never direct answers when I would be able to place my order. Recently I called again basically to get my money back and they then said oh you can come in to place your order. I had said well i already bought another car and i wanted my deposit back. They transferred me over and over again for days. Finally someone told me to email *****. Well I did and no response. I wrote a ****** review and they responded with another email address to email which I did and guess what? Still no response. This dealer needs to own up to taking peoples money for no reason and no service provided.

  

  Business Response

  Date: 03/04/2025

  To the BBB. Our BDC Director ***** ****** reached out to Mr. ******* apologized for the inconvenience and refunded the deposit back to his card. Sincerely, Bomnin Customer Support Team. **********************************

  Customer Answer

  Date: 03/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  services were performed on my 2019 ***** Silverado this dealership.January 16, 2025, I entrusted my vehicle to Bomnin Chevrolet at Dadeland for repairs to ensure it would operate in perfect condition. Unfortunately, hat wasnt the case When I retrieved my vehicle on January 23, 2025, the e repairs were either inadequate or improperly performed, rendering my vehicle inoperable. The first issue reported by your team was a defective oil filter. Instead of taking accountability and demonstrating a commitment to resolving the matter, Alexs reply focused solely on performing another round of repairs that didnt work again. The ongoing issues with my vehicle, following the initial repair, suggest failure to provide the quality of service expected from an authorized dealership. Immediate and Proper Repair I demand that the necessary repairs be conducted immediately, including the replacement of the engine, as the immense oil leakage has undoubtedly compromised critical components. It is my firm belief that no repair short of engine replacement can sufficiently address the issue and restore my vehicle to a safe and reliable condition. Should all other avenues for repair prove ineffective, I expect the provision of a new vehicle, fully inspected for recalls and potential issues. It is well-documented that Chevrolet engines have faced numerous recalls over the years, and I expect any replacement vehicle or my repaired vehicle to come with a complimentary extended warranty to ensure long-term peace of mind. This resolution must be executed promptly and to the highest professional standards. Refund for Service Giv1en the inconvenience, safety risks, and ongoing challenges stemming from this situation, I demand a full refund of the service costs incurred during my recent visit. Assurance of Quality I require a written guarantee that the repairs or replacements will resolve the issues without causing further inconvenience or compromise to my safety.

  

  Business Response

  Date: 02/10/2025

  To the BBB. Since the date the incident occurred, we have brought the vehicle in and corrected the problem. We drove the vehicle about 100 miles to ensure there were no leaks none were found. The undercarriage has been cleaned well and today 2/10 the customer came and inspected the vehicle with our Service Director. The customer accepted his vehicle and is currently driving it.
  Additionally:
  - We cleaned and painted ******* ******* driveway completely.
  - We are giving ******* ****** a six-month warranty for any internal malfunction of the engine. Repairs would be done at no-cost if necessary internal to the engine.
  Sincerely, Bomnin Customer Support Team. **********************************

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 22909265
  
  Bomnin Chevrolet at Dadeland has devalued my car by adding 100 miles and very possible that the engine has been affected by the oil spill. Moreover, they cleaned up the mess their negligence caused onto my drive way, and since January 16th of my car being in and out of the dealer I still get no actual feedback, but that they are waiting on a part and putting on miles. I am now $6k invested in the repair of my vehicle they claimed would only be 5k and have yet to receive any satisfaction. Therefore, I reject their response and want a real solution, I want at the least a partial refund for my car and I want unlimited warranty. It is now March 5th and my vehicle still remains in service.  

  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appointment on Friday the 13th to do a check engine light, when I arrived at the business the associate told me since it was a service engine light the car needed to stay and there was no way to get a loaner since my insurance company needed to approve the vehicle first, at this point I got frustrated because I had to drive over 45 minutes for something they could have explained on the phone as this is the method I used to request an appointment, at this point the associated tried to make me looked like an idiot by stating that there was no way the people that does the appointment can know that, so I asked the associate if he had check the car already, which I knew he didnt because he was with me the whole time, and I explained that he only knows its a service engine light and he knows that the car needs to stay without even looking at the car, and that is something you can easily instruct to the people that makes the service appointments.The result was that in ended up making another appointment since I need to drive to work and leaving my car without a reliable transport for work is not an option. This appointment was done for December the 13th, the appointment started with he explaining that if my insurance didnt approve I would have to pay $199, again something he could have mentioned the previous time but didnt, I ignored that fact and left the car, since I really need my car fixed, the next day I tried contacting the dealership as it was the second day and I needed an update because I need to drive to work, at this point December the 23rd the 5th day I havent heard back from them I have no idea when my car will be ready and yes I dont have a way to get to work, something really needs to be done, I dont know why this business is providing so much miss information. Please help me.

  

  Business Response

  Date: 12/24/2024

  To the BBB. Our Service Manager ******* ****** is handling the case. After ********, the service advisor explained what is our protocol regarding a service diagnostic, the customer requested to speak with ******* as he was the manager on duty. ******* reiterated the same information the advisor had provided where he explained the diagnostic process again can take up to 48hrs. He further explained that the customer service associates via phone cannot determine the work flow to further advise the customer of the current wait time for a diagnosis. After speaking with the customer, ******* noticed he was upset and offered to have his vehicle diagnosed immediately and he accepted. We took the vehicle to back and scanned it for fault codes. The codes we found were related to the **** system which would require to perform what is called a smoke test to detect leaks and proper operation of the **** system. We explained to the customer that diagnosis by smoke testing would take some time and would require the vehicle to stay. The customer rescheduled for later date and current visit.
  Currently, the vehicle has been diagnosed. The advisor and the customer spoke yesterday 12/23 and were working on putting an estimate together for the extended warranty keeping in mind this a *****
  To recap protocol regarding diagnosis and working with extended warranties of any kind:
  - Diagnosis can take up to 48 hours depending on the nature of the problem. Sometimes there are shop  delays that can exceed the 48hr period.
  - If an extended warranty is involved, an estimate will be provided. At that time, the extended warranty may require an inspection to confirm the claim being presented. This process can take up to an additional 48hrs to complete. 
  - Once the claim is approved by the extended warranty, the warranty company will then approve a rental and the amount of days allotted for the repairs needed.
  The customer was updated yesterday 12/23 and we will keep him posted. Sincerely, Bomnin Customer Support Team. **********************************

  Customer Answer

  Date: 12/31/2024

   
  Complaint: 22723777
  
  I am rejecting this response because:
  

  it took 6 days for the dealership to take a look at my car, I wasted 6 days of work, my insurance ended up declining the service and not even the oil change was done, I had to pay $199 service fee for being without my car or any kind of transportation because the business cant keep up the 48 hours they mentioned when I arrived, there was not even an attempt to contact me and get me an update of what was going on, I tried calling, and there was no information given, ******** accidentally called me the day after because he had an missed called from my number and he only replied he was going to talk to the mechanic and let me know and never did, so still I was without my car for 6 days, and on top of it I had to pay $199 and not even the oil change was done, does this seems correct?

  The attached photo and a recipe for the payment was the only thing that was giving to me after paying $199 is this professional? And he gave me that piece of paper because I asked him to give give me any kind of information about the check up I was paying for, if not nothing would have been given to me.

  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 01/07/2025

  To the BBB. Our Service Manager ******* ****** reached out to the customer yesterday 1/6 to find a resolution, the customer states that there is no resolution, it's a complaint he filed and wants to keep it that way. Sincerely, Bomnin Customer Support Team. **********************************

  

  Business Response

  Date: 01/08/2025

  To the BBB. Our Sales Managers reached out to the customer, they asked if refunding him the amount paid for the diagnosis will help and allow us to close the case as resolved. The customer agreed. We are working on processing the refund. Sincerely, Bomnin Customer Support Team. **********************************

  

  Business Response

  Date: 01/08/2025

  To the BBB. Our Sales Managers reached out to the customer, they asked if refunding him the amount paid for the diagnosis will help and allow us to close the case as resolved. The customer agreed. We are working on processing the refund. Sincerely, Bomnin Customer Support Team. ************************************************************

• Initial Complaint

  Date:12/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a vehicle (Sunday Dec 1st) based on the advertised information on their website that we had 30 days or 1000 miles to try out the vehicle and if we weren't happy with it, that we could exchange it for any other vehicle within the Bomnin group. Well since day one, once we drove it in the highway, it wasn't a car we were comfortable with so we called on the next day (Monday Dec 2nd) and requested the salesperson for an exchange but he's been giving us the runaround. I left for a work trip and had them talk to my brother about this to have it resolved and they said I had to be here personally for this to happen. I cut my trip short, purchased an $890 plane ticket to be here on Monday Dec 9th because they said it could only be addressed with me here and today evening (Sunday Dec 8th) he called (Salesman ****) to say that they were not honoring the advertised policy on their website and that the car purchase was final with no possibility of exchange. The car hasn't been used ever since. It's parked in our driveway because we don't want to move it and add more miles to it. We really just want the to honor the advertised policy on their website and allow us to exchange for a different car.this is the link to their website where it clearly states what we are requesting be honored. Please note that time is of much importance since the policy applies to 30 days and 8 Days have gone by already.********************************************************************** 30 DAYS VEHICLE EXCHANGE GUARANTEE Drive your new car for up to 30 days or 1000mi and if you dont like it, we will exchange it for any other new or used car within the Bomnin Automotive organization.

  

  Business Response

  Date: 12/10/2024

  To the BBB. Our General Sales Manager handled the case, the customer was traded out of the vehicle yesterday 12/09/2024. Sincerely, Bomnin Customer Support Team. **********************************

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased/signed the paperwork my 2024 ***** Corvette at Bomnin Chevrolet *********************** on August 21, 2024. Today is November 5, ***************************************************** any paperwork (registration/title, etc). The dealers representatives (salesman and finance manager) have done nothing to show me that they are actively working on solving the problem. My temporary tag expired on September 26, 2024 and I have yet to receive so much as a new temp tag to allow me to legally drive my car. My last contact with a dealer representative they claimed that they were having an issue with out of state DMV which I thought was interesting when I have purchased a new truck a month after the ******** purchase and the state has already sent me my tags and registration.

  

  Business Response

  Date: 11/06/2024

  We apologize for the frustration and inconvenience caused. We overnighted a temporary tag to the customer (estimated delivery 11/7/24 by ******* and will keep him posted. Sincerely, Bomnin Customer Support Team. **********************************

  

  Business Response

  Date: 11/08/2024

  Our Title Clerk spoke with the customer yesterday 11/7 to keep him posted. The customer understood and was advised that we are trying our best to expedite the titling process. Sincerely, Bomnin Customer Support Team. **********************************

  Customer Answer

  Date: 11/08/2024

   
  Complaint: 22518745
  
  I am rejecting this response because: While Im am glad to see that the dealer finally has sent a temporary tag, this should/could have been done much sooner. Either when the temp tag ran out on September 26, or when I contacted my salesman (******** ********) on October 9th or the person in finance (**** ******) who on October 21st stated I just got a the good news, your tag and paperwork for DMV is all done. But then on October 25 stated/claimed that We are having problems with out of state DMV, all your documentation were submitted and we are only waiting on them to send us title and also tag so we can send it over to you.  He also stated on October 25 What I can do is send another temp tag so you can drive the car Im sorry for all the inconvenience

  
  The dealer also told me when I was purchasing the car that I either had to come sign the paperwork in person (I live in ********** so that presents challenges) or use their signing service that they quoted me at $1,000 because they stated that they did not use a service such as DocuSign, nor were they willing to overnight me the documents and have a mobile notary come to witness the signature. I opted to go there and sign the documents as a flight and 2 Ubers cost (~550) was cheaper than the service they offered.  
  Now the dealer is sending me the documents to sign in person (why couldnt this be done in the beginning??)  so it basically made my trip to and from *************** as they are showing me that the documents can be done via this method.
  I feel that the dealer should forgo some of their fees and also compensate me for the travel to ********  
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 11/13/2024

  We have been in contact with Mr. ***** and have informed him we are doing our best to get his vehicle registered and titled in **********. Our Title Team has been in contact with the customer and have provided numerous updates over the last several days. The customer has been very responsive and is helping us by obtaining the California-required VIN inspection and smog test. Once this has been completed we have requested expedited processing of Mr. ****** registration and hope to have this resolved very soon. We may run into some unavoidable delays in dealing with the California DMV, but are working are hardest to get this problem resolved. Sincerely, Bomnin Customer Support Team. **********************************

  

  Business Response

  Date: 12/02/2024

  To the BBB. Our accounting team reached out to Mr. ***** to let him know that we are sending him his tags via ***** overnight mail. He should receive them no later than 6pm tomorrow 12/3 and provided the ***** tracking number. Sincerely, Bomnin Customer Support Team. **********************************

  

  Business Response

  Date: 12/03/2024

  To the BBB. Our accounting team reached out to Mr. ***** to let him know that we are sending him his tags via ***** overnight mail. He should receive them no later than 6pm tomorrow 12/3 and provided the ***** tracking number. Sincerely, Bomnin Customer Support Team. ************************************************************

  Customer Answer

  Date: 12/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was taken here after it was having problems with the motor. They "diagnosed" the problem and told me the vehicle was fixed and repaired. 3 weeks later my vehicles motor blew/seized. The vehicle was then taken back to the dealer which it has sat for almost 3 months and is now receiving a full engine replacement. The dealer did not want to provide me with a courtesy loaner vehicle on a warranty job without putting a credit card FOR A $1500 DOLLAR HOLD. I do not have credit or a credit card to get the courtesy/loaner vehicle even though I have active insurance in the state of *******. I was forced to use my own personal money to rent vehicles in the 3 months I have not had my car. It took more than 6 weeks to receive the new motor. Once it arrived at the dealer I have been promised since last Friday my truck would be ready. It is now Wednesday morning and the motor "has been replaced" but now the truck will not start and they do not know what the problem is. This dealer is absolutely terrible.

  

  Business Response

  Date: 10/23/2024

  To the BBB. Our Service Manager ****** ****** spoke with the customer. The engine has been replaced and the tech found an issue with the engine harness not letting it start. In the meantime, while we work to get the vehicle finished, we are going to make the exception and provide the client a loaner using his debit card. Today the client is scheduled to be at the dealership around 430pm to get a loaner vehicle. Sincerely, Bomnin Customer Support Team. **********************************

  Customer Answer

  Date: 11/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********