Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23276424
  
  I am rejecting this response because:
  Re: Braman Hyundai Misleading Online Advertisement / Price Switch
  
  
  I respectfully reject Braman Hyundais response as misleading and inadequate. The price of $29,577 for a 2025 Genesis *** was advertised on **********, a platform the dealership voluntarily feeds inventory and pricing to, and which included a Check Availability link that directed me to Braman Hyundai.
  
  
  There was no indication that the price was an error, and I acted in good faith based on an advertised listing on a nationally recognized automotive website.
  
  
  Furthermore:
  
  
  The dealer only acknowledged the price was inaccurate after multiple inquiries and negotiation attempts.
  The price was available for a prolonged period, and I have screenshots with timestamps showing this.
  The disclaimer cited does not release the dealership from basic consumer protection laws regarding deceptive advertising (Florida Deceptive & Unfair Trade Practices Act).
  
  
  
  
  I requested that the vehicle be sold at the listed price with standard financing, or that a comparable resolution be offered. To date, no such good-faith offer has been made.
  
  
  I am requesting that this matter be resolved fairly by honoring the listing or providing a comparable new vehicle at the price advertised.
  
  
  Sincerely,
  ***** ********
  
  supporting documentation, expressing my intent to purchase the vehicle at the advertised price in good faith. Neither provided a satisfactory explanation or correction. No public correction or disclaimer regarding a pricing error was made prior to my inquiry.This conduct appears to constitute a clear case of deceptive advertising and an unfair business practice. I respectfully request a formal investigation into this matter and appropriate enforcement action if violations are found.Please confirm receipt of this complaint and let me know if additional documentation is *********** Contact Information:Name: ***** ******** Address: ********************************************** Phone: ************ Email: ********************** Thank you for your attention to this matter.Sincerely,***** ********

  Business Response

  Date: 05/12/2025

  We are advised that there was a mistake in the pricing of this vehicle that was picked up by a third party website.  Immediately upon notice of this mistake, a service ticket was generated to correct the mistake.  The customer was informed that an inaccurate price was generated and picked up by the website and that there is a disclaimer on the website that states All pricing and details are believed to be accurate, but we do not warrant or guarantee such accuracy."   It is significant to note that the erroneously listed price was priced at less than one half of the **** and could not be reasonably be perceived as an accurate selling price for this vehicle.   The dealership regrets any confusion this may have caused.

  Customer Answer

  Date: 05/29/2025

  Thank you for the update. I respectfully disagree with the dealerships response and wish to provide additional context:
  
  
  The vehicle was actively listed at $29,577 on multiple platforms, including Carfax, which displays dealership-verified listings. I initiated contact based on this listing, and extended negotiations occurred with sales staff at Braman Hyundai, who did not immediately disclaim the price as erroneous. In fact, a deposit discussion took place before they changed their position and raised the price substantially.
  
  
  The dealerships delay in correcting the listing and failure to communicate clearly caused significant inconvenience, financial planning disruption, and potential opportunity cost for other purchases.
  
  
  A disclaimer cannot be used to retroactively justify a bait-and-switch experience or erase poor dealership conduct after a price was publicly advertised and customers were engaged in good faith.
  
  
  I request that this remain part of the business record and be reviewed accordingly. I also request a gesture of resolution such as a discount, service voucher, or price accommodation in line with good customer service.
  
  
  Thank you for your time and assistance.
  
  

• Initial Complaint

  Date:04/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23228943
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *********

  Good morning.Yes, they contacted me, but I still haven't received the check or a response on how they're going to resolve my credit issue.I sent an email, but they haven't responded yet, and resolving the credit issue is very important to me. *** *****, who contacted me, told me they were going to send a letter to Hyundai Finance.But I haven't heard back on that.

  , which was $*********, I'm trying to get my money back because that's what I paid for insurance for, and no one except the dealer wants to help me. Not only have they ruined my and my husband's credit, but no one cares about what happens to you.The truth is, I would like your help because I always paid all my bills on time to have good credit, and now everyone washes their hands of it.I'm so frustrated that I don't know what to do. I've tried everything and I can't resolve this whole issue.I understand that they are the ones who know, and as such, they should have warned me what to expect in a few days.I'm really upset because they ruined our credit.

  Business Response

  Date: 05/28/2025

  We are advised that the dealership has been in contact with the customer and the matter is being resolved.  

  Business Response

  Date: 06/18/2025

  We are advised that this is a Hyundai ****************** issue.  Notwithstanding, the dealership has reached out to Hyundai in an attempt to assist the customer.  ********************** informed the dealership that it has been in contact with the customer to try to resolve the issue.

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23228943
  
  I am rejecting this response because:
  Good morning, I honestly don't know what you're talking about because at no point has anyone from Hyundai Finance or any other entity contacted **** honestly don't know what to believe. We're in the "I told you," and I haven't even received the check.From what I see, this matter isn't going to be resolved.Because my problem isn't your problem.
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 04/23/2025

  We are advised that the deal was completed on the dealership's end on or around April 14, 2025.   The department of Motor vehicles takes about11 days to print the title.  The customer should be receiving his title in approximately 2 weeks.  Should he have any further questions or concerns, he should contact the dealership.  

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a NEW car three months ago ******** GV70 2025) and I had to took my car to Braman Miami for repairs three weeks ago, because the airbag light got ON. The experience has been nothing short of frustrating. From the moment I dropped off my vehicle, communication has been nonexistentthey never called me with updates, not even once.The only reason I know anything about my cars status is because Ive had to call them repeatedly and push for answers. Every time I speak with someone, they give me a different story about when the part theyre waiting for will arrive. At this point, it feels like theyre just lying to me about the timeline rather than being honest about the ******** make matters worse, Im spending extra money for something that shouldnt even be happening. My car is new and shouldnt be sitting in a service center this long, yet Im paying $60 a week for insurance on the loaner car they gave me. On top of that, Im also covering a huge amount of tollscosts that my company would normally pay if I were using my own vehicle. This entire situation has been a waste of time and money.******* ******* supposed to be my service person and his lack of professionalism and customer service is unacceptable, especially from a dealership of this caliber. If youre considering bringing your car here for service, think twiceyou might end up stuck in the same frustrating cycle of waiting, chasing updates, and losing money while getting nowhere.I am filling this because at this point I have to pay more than $1000usd this month for my car which I havent use this month plus around $600usd between tolls and insurance of the car I am using while they still having mine.

  Business Response

  Date: 05/13/2025

  We are advised that the customer did receive commutation from ******************** as updates became available. There were parts delays from the manufactures supply chain.  The customer was provided a ******* loaner vehicle at no cost to the customer.  It is unclear what additional charges she is referring to.   If the customer desires to pursue any claim for compensation related to the vehicle, she will need to reach out to ************** America. 

• Initial Complaint

  Date:01/10/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22795884
  
  I am rejecting this response because:

  They called to advise payment was sent but as of today I have not received it.   As I only have 10 days to respond, I am stating this has not yet been resolved.  I will respond again once, if received.
  
  Sincerely,
  
  ****** ********

  ion. She even advised they hung up on her. This is not the service levels you would expect from a "luxury" brand.This has been a nightmare and has caused emotional trauma. My outstanding issues are the reimbursement for the Key FOB, verification CPO documents were filed, updating CarFAX to show they are no longer trying to sell my vehicle.

  Business Response

  Date: 02/10/2025

  We are advised that the dealership has reached out to the customer to resolve his concerns.

  Customer Answer

  Date: 02/14/2025

  I have received the reimbursement check as requested.  Despite the dealerships lack of response, lying to the customer and customer service, I am able to close out the complaint.

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *********** car, the seats were poorly installedwrinkled, torn, and of low quality. Despite raising concerns, I was told the seats needed to settle in. After waiting another month, the seats remain in unacceptable condition. Attempts to follow up have been ignored, and my voicemail to the dealership manager has gone unanswered.This entire ordeal has caused me significant stress, wasted my time, and left me deeply disappointed in Braman Hyundais lack of professionalism and accountability. At this point, I am not only requesting that the seats be properly replaced with high-quality leather, but I also urge Hyundai to consider replacing this vehicle entirely with one that matches the specifications I originally requested. The dealerships failure to deliver what was promised and its subsequent mishandling of my concerns warrant this consideration.

  Business Response

  Date: 01/13/2025

  The dealership has spoken with the customer and informed her that the leather company has agreed to **** the seats.

• Initial Complaint

  Date:09/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22286838, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Daryl Bartkunskysfer paperwork, which is unacceptable and unprofessional. I am requesting the Better Business Bureau's assistance in resolving this matter as quickly as possible.Thank you for your time and attention. I look forward to your prompt response and resolution to this serious issue.

  Business Response

  Date: 10/10/2024

  We are advised that this matter has been resolved.

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2019 I bought a "NEW" Hyundai Elantra from Braman and started having problems with the car almost immediately. Car is in the service department right now and while speaking with the service advisor I find out the car was used, I'm the 2nd owner!! My contract and paperwork that I signed when I bought the car clearly state it is "NEW". They committed fraud and lied. The sales man, sales manager and finance manager had to have all know. BUYER BEWARE!!!I wish someone from corporate or legal would contact me

  Business Response

  Date: 10/03/2024

  We are advised that the vehicle that the customer purchased was, in fact, a new vehicle.  Per the customers request, the dealership has reached out to the customer to explore what trade in options may be available.  

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, September 6th I received another message from the sales associate I signed my leasing contract with informing that she had been reprimanded as a result of my review. I continued to reach out to the dealership in the hopes of getting in contact with a manager, and was finally able to make contact with someone around 12:30 pm EST. I informed the manager of the issue I was having and he let me know he would speak to the employee an get back to me. Upon his return call he informed me he had seen the messages and he felt that the employee was simply trying to help me. I asked how texting me I got fired because of you was helping me? He had no response and offered no apology. Instead he recommended I bring my car in for servicing and I would be given a loaner vehicle. I informed the sales manager I no longer felt comfortable doing business with their location and would like to return the vehicle and receive my deposit back.
  I was told it no longer worked that way because I have had the vehicle for too long, and if I wanted to return it I would have had to have done so by day three of ownership. I let the sales manager know that on day three I returned the car to their service center because of the issues with the vehicle, and three weeks later those issues still persisted. He let me know I would have to follow-up the process for lemon law at this point and they will eventually switch it out for another vehicle if they are unable to resolve the current issues. 
  After insisting I wanted to return the car and get a refund I was told I would have to speak to the general manager, who was at a different location for the day and he did not have a contact for. When I called the location the general manager was supposedly at I was informed they never had an employee there of that name in that position. Eventually I was able to get an email for the general manager, where I sent a message informing them of all that had transpired.
  A call was made within 20 minutes of my email being sent, around 4:30 pm EST, requesting that I return the vehicle, but I only had until 6pm that day to do so. Upon arriving at the dealership to return the vehicle I was informed that they would take the car but could not refund me my money that day as accounting was closed, but a check and the paperwork stating my contract was voided would be available first thing Monday, September 9th for pick-up. I received no contact on Monday September 9thinforming me anything was available and sent an email requesting a response first thing Tuesday September 10th. No contact has been made from this dealership, and I am continuing the process of trying to get in contact with them. 
  r, I was told they found no issue with the car, everything had been reset, and I needed to reset my phone application. Halfway through the drive home the same Check Drivers Assistance warning I was originally told to bring the car in for appeared on my dashboard as well.These messages persisted for another week, and I made an appointment to bring the car back to the service center. In the meantime, I filled out the survey in my inbox regarding my car purchase experience, this survey was submitted on September 4th. The following morning, September 5th, I received a text message from my sales advisor informing me that they had been fired due to the review that I had left. I immediately began trying to contact the general manager for this location as I was incredibly uncomfortable with this interaction.I called the location multiple times throughout the day, half of which were hung up on, and left multiple messages for the manager to contact me and have yet to receive a response

  Business Response

  Date: 10/15/2024

  we have been advised that the matter has been resolved.

  Customer Answer

  Date: 10/15/2024

   
  
  Better Business Bureau:
  
  
  The business did reach out to me to resolve my issue. They offered me a partial refund of my deposit and charged me for the lease I retuned which they sent back to their main company. I am unsatisfied with their resolution and have contacted their corporate department.
  
  
  
  Sincerely,
  
  
  
  Amina Singh Gutierrez