Complaints

This profile includes complaints for Real Estate U Online, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Real Estate U Online, LLC

  100 SE 2nd St Ste 2000 Miami, FL 33131-2101

  
• 

  Real Estate U Online, LLC

  3160 46th St Apt 3F Astoria, NY 11103-1643

• 

  Real Estate U Online, LLC

  4474 21st St Long Is City, NY 11101-5162

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  am writing to formally file a complaint regarding the misleading and unclear instructions provided by RealEstateU. The instructions I followed led me to schedule the real estate final exam instead of the required course final exam. At no point did the instructions clearly state that I needed to schedule the course final exam first.Due to this lack of clarity, I was misled into scheduling the wrong exam, causing unnecessary confusion and inconvenience. I believe that this misinformation has directly impacted my ability to complete the course as intended. Given these circumstances, I request a full refund for the course, as the provided instructions did not properly guide me through the required steps.I would appreciate a prompt response and resolution to this matter. Please let me know the next steps to process my refund.

  

  Business Response

  Date: 03/19/2025

  Hi Muhammad,
  
  Thank you for reaching out and sharing your concerns regarding the course and state exam scheduling process. We understand that navigating the requirements can sometimes be confusing, which is why we strive to provide detailed instructions within the course. Our support team is also available 24/7 to assist students with any questions.
  
  In your state, the course final exam and the state exam can be taken in any order. There are no penalties for completing one before the other. The key thing to remember is that both exams must be successfully completed before applying for your license. Our support team explained this and also provided the correct links with detailed instructions on scheduling your course final exam. We regret any confusion and apologize if the guidance did not meet your expectations, but we assure you that our communications contained accurate information.
  
  With regards to a refund, all courses purchased directly on our website are eligible for a refund within 30 days of purchase, and only if students do not complete more than 50% of the course. Given that you fall outside of the 30-day window and have completed 100% of the coursework, we cannot provide you with a refund, unfortunately. 
  
  You still have access to the course and have one last step to complete it, taking your course exam. We also see that you have now successfully scheduled your course exam and we wish you the best of luck on your test! We are here to support you as you complete this final step!
  
  

  Customer Answer

  Date: 03/22/2025

   
  Complaint: 23079498
  
  I am rejecting this response because, but it does not address the real issue I faced. The Real Estate U platform repeatedly kicked me out while I was actively using the course. This was not only a matter of misunderstanding instructionsit was a technical issue as well that disrupted my ability to complete the course properly.

  Given these disruptions, I believe my request for a refund or alternative resolution is reasonable. Please escalate this matter to a supervisor or provide a direct resolution.
  I look forward to your prompt response.

  
  Sincerely,
  
  ******** *****

  

  Business Response

  Date: 03/31/2025

  Thank you for following up with us. We have carefully reviewed the communications between you and our support team, as well as your initial complaint, to gain a better understanding of your concerns.
  
  We were not previously aware that you were experiencing technical issues, as this was not mentioned in any of your previous emails, or as part of your initial complaint. We are sorry that you encountered these technical difficulties. However, had we been informed earlier, we would have been more than happy to assist you in resolving any issues you faced.
  
  Despite the mention of technical difficulties, our records indicate that you have been able to continue progressing through the course material, including moving on to take your final exam since your last correspondence. This suggests that, while you may have experienced technical disruptions, the issues did not ultimately prevent you from accessing the course all the way to the end. 
  
  Regarding your initial complaint, your primary concern was related to the instructions and guidance on scheduling your state and course exams. As our support team has previously clarified, there is no "wrong" order when taking the course final exam and state exam. Both exams must be completed before submitting your license application, but the order in which they are taken does not impact eligibility for licensure. We were not being misinformed or misdirected in any way.
  
  We value student feedback as it helps us improve our platform and communication. However, it would not be fair or ethical to grant a refund for a program that you have continued to use and completed 100% of the coursework. As previously stated, we offer refunds within 30 days of purchase, provided that no more than 50% of the course material has been completed. Unfortunately, your case does not meet the criteria for a refund.
  
  You still have access to the course, and our records show that you continue to make use of it. Your last step is to pass your course final exam, which we see that you have already scheduled another exam attempt, while still pursuing a refund. If you encounter any further issues or need assistance moving forward, please do not hesitate to reach out to our support team. We are available 24/7 to support you.
  
  
  

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23079498
  
  I am rejecting this response because Its frustrating to see you continuously downplay the ongoing issues I have experienced, especially after multiple lockouts and misinformation that have disrupted my progress. The fact that you fail to acknowledge the repeated technical issues, which I've raised several times now, is deeply disappointing. You seem to keep ignoring the fact that I've faced these lockouts consistently, yet youre suggesting they didnt have an impact. It's clear that if the system wasn't malfunctioning repeatedly, I would have been able to complete everything in a more timely manner without these constant setbacks.
  Additionally, the misinformation surrounding the exam scheduling has been a real issue. Contrary to your claims that theres no "wrong" order, I was misled about how and when exams should be taken, which resulted in unnecessary confusion and delay. Ive repeatedly asked for clear instructions, but all Ive gotten are vague responses and contradictory statements. This is not acceptable.
  As for your claim about the refund policy, its hard to take seriously when your service was not only faulty, but also accompanied by incorrect guidance. It's insulting to be told that you cannot offer a refund after all the obstacles and confusion that I've encountered, especially when you continue to insist that everything was fine when clearly it wasn't. The fact that I still had to fight for clarity and face constant interruptions throughout the course makes this whole process feel less like support and more like a series of hurdles.
  If you truly value feedback, then I would suggest taking it seriously, addressing the continuous technical disruptions, and providing clear and accurate information to future students so that they arent misled or frustrated in the same way I was. I have also attached a screenshot of the lockout to this email .
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:02/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for online real estate course and completed the 72 hours needed. Scheduled my final test for February 15th, 2025.The course expired on the 5th. The only time I was and able to take the test is on February 15th, 2025. They want me to pay $100 to access my test for one day.

  

  Business Response

  Date: 02/07/2025

  Hi Gianna,
  
  We understand that it may be frustrating to get this far in the course and now face this unexpected speed bump. RealEstateU operates in good faith and full transparency. There are several places on our website that outline the requirement to complete the course within a 6-month timeframe. Prospective students can see this upfront before deciding to enroll. Students are also reminded of the 6-month course completion timeframe in the Orientation chapter of the course.
  
  The Orientation further specifies that the final exam must be completed within that 6-month period. Since the final exam is part of the course, access to the test requires an active course enrollment. The Orientation chapter also explains that once the course expires, students have the option to pay a fee for an extension if they need more time to complete their course. This policy is applied consistently to all students to ensure fairness in the learning process.
  
  For our real estate courses, we have a 30-day refund window. Since you purchased the course over six months ago, you unfortunately fall outside of the refund window. We ask for fairness in return, as we have been transparent about all course requirements and policies from the beginning.
  
  Please let us know if you have any further questions.

  

  Business Response

  Date: 02/07/2025

  I am including a screenshot of the full email thread we had with the customer.

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22908503
  
  I am rejecting this response because: 

   

  
  Thank you for your prompt response and for outlining RealEstateUs course policies. While I fully acknowledge the 6-month course completion requirement and the transparency provided, Id like to respectfully ask for a reconsideration regarding my request for a complimentary 30-day extension.
  
  
  Life often presents unforeseen circumstances, and while Ive made every effort to complete the course within the allotted timeframe, Ive encountered challenges that momentarily delayed my progress. I am deeply invested in successfully completing this course and obtaining my real estate license, and I believe an additional 30 days would allow me to finalize the remaining material and take the final exam without compromising the quality of my learning experience.
  
  
  Im not requesting a refund or special treatment I am simply asking for a brief extension to complete what Ive already started. Offering this extension would not only demonstrate RealEstateUs commitment to supporting motivated students but would also reflect the brands dedication to helping future real estate professionals succeed.
  
  
  I am confident we can find a solution that upholds the integrity of your program while acknowledging the genuine efforts Ive made. I ask that you reconsider this request in good faith. I am prepared to move forward with completing the final exam and wrapping up the course within the requested extension period.
  
  
  I truly hope we can align on this matter and reach a positive outcome. Please let me know how we can come to some type of agreement.
  
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 02/20/2025

  Hi Gianna,
  
  Thank you for following up with us. As a one-time courtesy, we have extended your course for a 30-day period. You can log in as normal and continue. Best of luck on your exam!
  

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a course through Real Estate U with the understanding that the course expired in 6 months. I started the course but was not able to finish it. I live in ***************** which was severely impacted by hurricane ****** at the end of last year. This caused me to be without power for a month and with out internet for 3 months. Because of this I was not able to complete the course which was solely online before it expired. I reached out to the company to see about a resolution and there were not willing to help in anyway.

  

  Business Response

  Date: 01/26/2025

  Hi *******,
  
  We understand that having to restart the course must be frustrating, especially given the challenges you faced.  Regrettably, we cannot offer a course extension as doing so would place us out of compliance with *****'s standards. When you contacted our support team, three different support agents explained that the 180-day course completion timeframe is not school policy, it is a state requirement. 
  
  Granting an extension would have placed your enrollment period beyond the states 180-day limit. This would have been reflected on your course completion certificate and in the records we report to the *****, making you ineligible to sit for the state exam.
  
  When the state allows for changes or grace ******** schools are notified and we then have the opportunity to grant extended completion timeframes. In this case, we were not notified of any such grace periods and so we adhered to the general compliance standards.
  
  As you have been in communication with our support team, you should have received an email confirming a refund of your repurchase payment. We also reset your course so that you have a fresh 180 days to redo the course at no additional cost.
  
  Please know that all our communication and actions have been carried out in good faith, within the parameters set by the state.  If you have any further questions or need additional assistance, dont hesitate to reach out.
  
  

  

  Business Response

  Date: 01/26/2025

  I have included the full email threads of our communication with the customer.

  Customer Answer

  Date: 02/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:09/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This ridiculous company doesnt let me sign in to an account I paid almost $300 in a normal fashion. It is impossible and an absurd waste of time to make up a password using a trackpad and write it 4 times and have the strokes match perfectly each time in order to proceed. Ive wasted over 1 hour today alone to get in and then half way through it signed me out to do it again. What a disgusting way to treat a customer. I want my money back if you can find a telephone number for these people.

  

  Business Response

  Date: 10/05/2024

  Thanks for providing us with this feedback. While we understand that the biometric sign in process can be a little inconvenient for students, this measure ensures the integrity and security of the certification process. As an online self-paced course provider, we are required to implement this method due to the National Mortgage Licensing System (NMLS) guidelines. Per NMLS requirements, "Every online self-study (OSS) course must have BioSig-ID authentication integrated as a condition for **** approval. When non-compliance or issue is detected, NMLS initiates a Biometric Compliance Review (BCR) in the ******************** System (EMS)." 
  
  We do not offer telephone support, however, our experienced support team is available via email 24/7. 
  
  In response to your refund request, our support team processed a full refund within minutes once you contacted us via email. Should you choose to resume your certification process with us in the future, we will be here to support you every step of the way.
  
  

  

  Business Response

  Date: 10/05/2024

  We have included a full-page screenshot of our communication with the customer, along with a copy of the **** requirements for online self-paced course providers.

• Initial Complaint

  Date:08/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business took my $240 they want me to rush through a class thats probably 5000 questions so I cant understand it so I will fail. This is a scam. They want you to be so desperate to pay again for the course and you have to start all over again. This is unfair to the American Constitution.This is what the person wrote to me; they were revealing their true intentions. Apparently, being an MLO is not a hard job to do. Its very relaxing. This course is a headache, and they just want to take your money. They give you two weeks to complete it. Its a Ponzi scam, and theyre knowingly scamming people. Many wont be able to finish it. This is what she wrote:*************************** "It's up to you. Being an MLO is a difficult job and there is a lot of stressoften much more than having to complete these assignments on a short time limit. We'll be here if you decide to continue."So they want to pressure you with your money; they want to make you rush. Theres no way you can learn under such pressure. If I pay for a course thats supposed to be self-paced, I expect to be able to learn at my own speed. Now, I want my refund back because Im not interested in any of your courses. You guys are just trying to stress people out. If you say its a lot of stress, then youre clearly trying to create more stress. Give me my money back!Please look into this company. This company is a scam and needs to be shut down.--

  

  Business Response

  Date: 08/26/2024

  This complaint is in relation to our Florida Mortgage Loan Originator course. Full details of the course timeframe, fees and refund policy can be found on the course landing page here on our website: ************************************************************.
  
  RealEstateU maintains completely transparency so that prospective students can make informed decisions prior to enrolling. We outline on our website that the course is a 14-day course, which is customary for online MLO courses. You will easily find other well-known online course providers offering equivalent MLO courses with a ***** day course period. This is because all course providers have to follow the same strict requirements of the Nationwide Multistate Licensing System (NMLS).
  
  Our support team has been very responsive to your enquiries, further explaining the course timeframe and refund policy. The pertinent details of the course are not in fine print on our website, they are on the very page that a student must visit in order to register for the course. 
  
  Unfortunately, we cannot provide a refund for this course purchase as the transaction falls outside of the 72-hour refund window. Our support team is available 24/7 via email and our experienced team responds within minutes of receiving an enquiry.

  

  Business Response

  Date: 08/26/2024

  I wanted to include a few of the emails we have received from this customer. Not only have we received a slew of disparaging emails but the student has also been sending similar communication to the course instructor within the course itself. This can be seen in the screenshot the student provided to support the original complaint.

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22189339
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** T

  

  Business Response

  Date: 08/28/2024

  Thanks for following up with us. We understand that the course can be challenging for some students; our policies are designed to ensure fairness for all students and maintain compliance with the relevant regulators.
  
  We acknowledge your feedback, but we must stick to our stated refund policy and course enrollment timeframe. These policies are clearly outlined on our website, and unfortunately, we cannot make exceptions.
  
  We regret that you are dissatisfied with your experience, but we cannot offer a refund for the course or extend the time.
  
  

  Customer Answer

  Date: 08/29/2024

   
  Complaint: 22189339
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** T

• Initial Complaint

  Date:06/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased this class for my son when he was laid off with a potential of taking the class for some extra income and he ended up getting a job instead I never received an email stating that you had to request the refund within 30 days all emails went to my son and not me. *** requested a refund since hes never used the class and will not be using the class and now they will not refund my money. Im not even sure theyre a legit company at this point. I believe theyve been scamming people since the referring to an agency within ******** And theyre located in *******.

  

  Business Response

  Date: 06/29/2024

  Thank you for sharing your feedback. We strive to provide clear information on our website to help customers make informed purchase decisions. All purchases made on our website are bound by our terms and conditions, which clearly outline our 30-day refund policy. This policy is also detailed at the very beginning of the course to ensure transparency.

  
  While we understand that it may be frustrating to not receive a refund, we are simply adhering to our company policy. To provide further clarity, we have attached a screenshot of the full conversation to supplement the portion shown in your screenshot.

  
  Our refund policy is outlined in section 5 on our website: Terms and Conditions. Included is a screenshot of the refund section as well.

  
  We appreciate your understanding.

  Customer Answer

  Date: 07/01/2024

   
  Complaint: 21911718
  
  I am rejecting this response because:  I did not get the email stating the 30 day return policy nor was the class ever started because the emails were never received
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 07/03/2024

  Thank you for following up with us. Our terms and conditions are made available to all prospective customers before they purchase a course from us, ensuring that customers have a full understanding of our policies before making a decision. It is the customer's responsibility to review these policies and ensure they are comfortable with them before completing a purchase.
  
  Additionally, once a course is purchased from our website, a confirmation email containing a link to our terms and conditions is sent to the provided email address. Unfortunately, as your request falls outside of our 30-day refund window, we are unable to process a refund for this purchase.
  
  We hope you understand that our policies are in place to create a fair and consistent experience for all our customers.

• Initial Complaint

  Date:01/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted business via email and online form to issue a refund in full based on websites 100% satisfaction garuntee. I have only has course for 6 days and course is not in order. The videos follow the book but not the study guide. The study guide is all out of order and hard to understand. I have requested refund twice and I want on this record that it has been LESS than 30 days. This business has failed to reach out to me via email or phone in response to my refund.

  

  Business Response

  Date: 01/16/2024

  RealEstateU offers quick and efficient email support to all our students. We generally respond to emails within minutes, unless an enquiry needs to be escalated to someone in a more senior capacity.
  
  We received the initial refund-request and the email was passed on to one of our senior support team members. The refund was processed within an hour and an email was sent to the student confirming that the refund was processed. A day later, we received a second refund-request and the request was again forwarded to a senior support team member. The team member replied to the email explaining that the refund was already processed. We later received a notification of this BBB complaint.
  
  We processed the refund within an hour of the first request. Further to that, we reached out to the student from a separate inbox since it was apparent that our original set of emails were not received. The student confirmed receipt of the newest email and confirmed that our previous emails were sent to spam.
  
  This complaint was submitted due to our student not receiving our emails, unfortunately. We honored our 30-day money back guarantee.
  
  

  

  Business Response

  Date: 01/16/2024

  Included are screenshots of the 3 email threads we shared with the student.

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After countless emails back and forth this school os unethical and horrible. I completed all courses and had **** extend the last 3 **** was told I only completed the 3 I extended. I asked for a refund no avail. I was shuffled around from person to person with proof of different people emailing me. Some emails were repetitive so basically this school support doesn't give a c*** Save your money and time. By far the worst online school ever with no phone support or chat support or even a GM for higher up to speak to. They take your money but cant provide solutions. They also locked the completed courses after I brought this to their attention. BEWARE! I will do everything in my power to fight and have this school shut down. It is unethical and morally wrong the way they have operated. They basically called me a liar and I have emails when I extended as well as notes and downloaded forms for completed courses. Yet they still said courses were not complete. Dont waste your time on this school. Id go with Champions or a ***** supportive online school with more than just people behind e-mails collecting a check.

  

  Business Response

  Date: 01/13/2024

  Our team has been fully transparent in our communications, and very thorough. This complaint is with regard to our 180-hour ***** Real Estate Licensing course package. The course package includes 6 individual 30-hour courses. The individual courses are not locked in a sequence so students can access the courses in any order they choose. In this case, our team has provided a specific progress breakdown of all 6 courses to show that none of the courses were completed. A course is only considered complete when the proctored final exam is passed.
  
  Further to the progress breakdown, we received a screen recording from you that supports the progress breakdown we sent. The screen recording shows all the chapters completed in a single course with the only thing left to complete being the course final exam. There are 5 other courses in the bundle that need to be completed. We agree that you have extended your courses in the past so you are well aware that the enrollment period is 12 months. After 12 months, each course will again expire, so if you did not complete a course, you would have to extend the course once more. All our students receive email updates 120/90/60/30 days before a course expires. The enrollment and expiration is also mentioned in each of the 6 course Orientation chapters.
  
  We also want to make clear that we have not locked any of your courses, they simply expired and were incomplete. We offer refunds within 30 days of purchase, and given that your payments were made more than 12 months ago, we would not be providing a refund in this case. As a courtesy, one of the company owners offered you a complementary extension for your expired courses. All our communications have been with the aim to help you to understand the course structure and that you completed only a fraction of the 180-hour course bundle. Since your courses were extended, you can freely log in to continue your courses.

  

  Business Response

  Date: 01/13/2024

  Included is a PDF of the full email exchange we shared with this student. Given the format of the document, it must be viewed at ****% or more to be legible.

  Customer Answer

  Date: 01/16/2024

   
  Complaint: 21137065
  
  I am rejecting this response because: *********** didnt take accountability for their actions in making this right. Not only did they just repeatedly sent the same emails over and over, nothing was resolved. You think you'd check your tech department. Like I said prior, I completed all courses and was not once told that ALL courses were expired. I was told two extend courses 4-6. NO numbers to call, no help from anyone. They just keep repeating themselves. This looks and sounds like a tech issue on their end. Because there is no way I could continue on to next course if the prior one wasn't completed. NOW Once again, I want a refund or some further action taken. I know what my emails say. That proves nothing. I also have doocumenttts on my laptop from said courses I never completed. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 01/18/2024

  The issue is not a tech issue. The course package includes 6 individual courses that can be accessed in any order. Students are free to start any of the 30-hour courses in any order and can simultaneously work on the different courses. The reason our responses have repeatedley remained the same is because the information has not changed. All the courses were simply not completed. We have sent you detailed breakdowns of how much you have completed and what is left to complete to no avail.
  
  In our effort to resolve this issue, we have opened up your courses at no cost to you. You can freely log in to continue your courses. There is nothing else we can do, unfortunately.
  
  

  Customer Answer

  Date: 01/22/2024

   
  Complaint: 21137065
  
  I am rejecting this response because: Once again this school os not listening or reading any of my emails. I want a refund or you need to extend the courses that apparently you claim I dint complete which I have guides and study notes in my files on my laptop. This is ridiculous!! You also changed login, have you once thought there may be some tech issue? I refuse to see-take all of these courses! I extended twice so obviously you are wrong! 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/01/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Material purchased in full and was taken away at the end of my course and then was asked to pay for a 12 month extension based on them saying I didn't meet a deadline that was not outlined prior to purchase.

  

  Business Response

  Date: 12/03/2023

  We value being transparent and upfront so all relevant information about our courses are made publicly available on our website for prospective students to make informed purchase decisions.
  
  This complaint is in relation to one of our students who purchased a 2-course package. Our website details the chapters covered in each course and mentions that both courses must be completed within a 12-month period. Further to that, when a student enrolls in the course, the 12-month duration is outlined twice in the Orientation of each course in the package.
  
  Our course ******s are locked in a sequence and students must wait for timers to count down to 0:00 before they are able to move on to the next ****** in a chapter. This means that our students cannot skip ******s even if they wanted to. This student completed both Orientation chapters and more than 80% of the ******s in both courses.
  
  When the student contacted our support team to query why the courses were no longer accessible, our support staff explained that the courses were purchased over 12 months ago and that the courses expired. Our agent went on to explain that in order to regain access, there was a fee to extend the courses. This is a standard procedure for all our courses. We are more than happy to allow the student access to the courses, following the standard policy. We believe we have been fully transparent and have acted in good faith throughout our communications with the student.
  
  This purchase is not eligible for a refund. Per our refund policy, all courses purchased directly on the RealEstateU website are eligible for a refund within 30 days of purchase, and only if students do not complete more than 50% of the course. Refunds are subject to a $20 administrative fee. You can find our refund/cancellation policy here, *****************************************************************.

  

  Business Response

  Date: 12/03/2023

  In regards to Consumer Complaint #********, I have attached screenshots of the student's actual accounts. This shows the course enrollment and expiration dates. The screenshots also show how much time the student spent in each course, which shows that the student would have viewed and completed the sections in the course which explain that the courses would expire after 12 motnhs.

  Customer Answer

  Date: 12/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/08/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 10, 2021 original purchase date Repurchase date May 10, 2022 ************ is monetizing peoples misfortune. I am trying to take their courses and they just disappeared without any notice or explanation the other day. I have had three major surgeries and needed more time to finish courses. They do not follow up or follow through with requests. They are not helpful and trying to make money off peoples misfortune.

  

  Business Response

  Date: 05/30/2023

  Unfortunately students have only 12 months to complete their ********** real estate salesperson courses. This is mandated by the state and all schools must abide by this rule.
  The student's course expired. We offered the student to re-activate the course for a discounted price which the student refused.
  
  We are sympathetic to anyone's struggles, however we are running a business. Offering a discounted price for another 12 months course activation is the best we can do.

  All students and schools must abide by the state rules regardless of life events.

  Customer Answer

  Date: 05/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************