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Business Profile

Online Publications

Yellow Pages Directory

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Yellow Pages Directory's headquarters and its corporate-owned locations. To view all corporate locations, see

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Yellow Pages Directory has 2 locations, listed below.

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    Customer Complaints Summary

    • 45 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/12/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received an invoice for a listing which we did not order or request. Have never done business with them, and this type of listing is not applicable to our company.

    • Initial Complaint

      Date:05/01/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a fraudulent invoice from this company, for a now defunct business. We never reached out or asked to advertise with this company. We are ignoring the invoice, and we wish to be removed from their call list. This invoice will not be paid and is marked as fraud.

    • Initial Complaint

      Date:03/04/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fraudulent invoice. Never agreed to all of our advertising requires a signature. Has our listing as a service we don't even do. I want to be removed from their call list and put on a DO NOT CALL. This invoice will not be paid and is marked as fraud.

    • Initial Complaint

      Date:03/03/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received an invoice from Yellow Pages Directory, ************************************, for $499.81 for Two year BOLD listing in their directory. The transaction date was given as 10/11/2023 and 2/6/2025. The invoice states "Sold to: ****************************," the name of our organization. We did not order the service, nor have we contacted them in the past requesting the service. We consider this to be a scam and will not pay the invoice.Apparently Florida is unusually tolerant of fake businesses. An unusually high number of such scams appear to originate there.

    • Initial Complaint

      Date:11/29/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received a bill from YELLOW PAGES DIRECTORY for services which we never signed up for.There is no contract. The amount that they are trying to collect from us is $499.81. They have created an account number ********* and an invoice number ******************************** tried calling them and their telephone system does not name their company, and there is no answer when selecting their "accounting" department. This is a fraudulent attempt at seeking payment for services never requested nor rendered. Please help us to remove and resolve this issue.

    • Initial Complaint

      Date:09/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received a statement for the total of ******. It says account number *********. It is from the "********************************************* Director". Gives a toll ************ or ************.

      Business Response

      Date: 10/21/2024

      Thank you for your recent communication

      . We understand your concerns and would like to clarify our position regarding the service in question.
      We want to emphasize that the service is completely optional. You are free to cancel at any time without any obligations. Our intention is to offer services that provide value and flexibility, and we regret any misunderstanding regarding this.
      However, it seems there may be some confusion about our process. If you choose not to proceed with our services, we will respect your decision. As per your request, if you would like us to refrain from reaching out again, we have addedthe number to our internal "Do Not Call" list.


      We value your feedback and want to ensure we handle the situation to your satisfaction. If you have any further questions or need additional clarification, please feel free to contact us.
      Thank you for your understanding.
      Sincerely,

      Customer Answer

      Date: 10/22/2024

       
      Complaint: 22330225

      I am rejecting this response because: this is a scam business. There are multiple companies who have complained about this company. Their services are fake and not the Real Yellow Pages. 

      Sincerely,

      ****** ******

      Business Response

      Date: 11/17/2024

      Thank you for bringing your concerns to our attention. We deeply regret any inconvenience caused by our communications and want to assure you that we take your feedback seriously.
      Effective immediately, we have added your contact information to our Do-Not-Call list. This ensures that you will not receive any further calls or solicitations from our company. We are committed to respecting your preferences and adhering to all applicable regulations regarding communication practices.
      If you have any further questions or require additional assistance, please do not hesitate to contact us directly . Your satisfaction is important to us, and we are committed to resolving any concerns you may have.
      Thank you for your understanding and for giving us the opportunity to address this matter.

    • Initial Complaint

      Date:05/14/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received an unsolicited invoice for a Yellow Pages listing and web profile that we did not request. The 1 year listing is for $0.88, and then 2 years will cost $789.71. We did not request these services, and no contract exists. We are NOT going to pay this invoice, and we do not want them to contact us again in the future. Please contact them and have them cancel anything they in regards to our company/contact information.

    • Initial Complaint

      Date:01/19/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is billing my company for services we do not want nor desire. We have no contract. We spoke to representatives from this company last year about ending any and all services we may or may not have had in the past and not to contact us again. Now, after we had sent in a payment of $272.61, we received another bill from them of $235.00 for services that were automatically renewed without our permission. The company also states they are going to charge us interest if we do not pay! The Yellow Pages Directory needs to cancel anything they have for us in their system and not contact us again, as we asked for them to do last year.

    • Initial Complaint

      Date:12/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received the letter with statement from Yellow Pages Directory *********************************************** Account #********** INVOICE#**-**********-16 the amount is listed $498.81 and We have never subscribed to this service. I called the number on the invoice and the company name is not on any of the voicemail prompts and I was not able to get a person on the phone. We would like this invoice cancelled.

    • Initial Complaint

      Date:11/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yellow Pages Directory is based in ********, **. This fake company is located in *****, **. Sending out invoices claiming they are someone else. This is a scam! Beware.

    Yellow Pages Directory is NOT a BBB Accredited Business.

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