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Business Profile

Online Publications

Yellow Pages Directory

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Yellow Pages Directory's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 45 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/22/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recently, our business received an invoice for a listing service from the Yellow Pages, despite the fact that we never signed up for or requested such a service. We find this billing situation both puzzling and frustrating, as we have not engaged in any agreement or communication with Yellow Pages regarding a listing service.The details on the invoice include services that we did not order or authorize, and we believe this to be an error or possibly an instance of miscommunication. We have tried to resolve this matter directly with Yellow Pages, but unfortunately, we have not been able to contact anyone associated with this business after multiple attempts. This situation has not only caused unnecessary confusion but also raised concerns about the business practices of the Yellow Pages directory. We believe that billing for services that were neither requested nor rendered is both unethical and a violation of fair business practices.We kindly request your assistance in investigating this matter and facilitating a resolution. Our hope is that this complaint will prompt a thorough review of Yellow Pages' billing practices and prevent other businesses from experiencing similar issues.

    • Initial Complaint

      Date:11/17/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received statement on 11/16/2023 from Yellow Pages Directory (Invoice #: 24-**********-11 Account #: **********). This is from **********************, **** ******** #A6161. *****, **. I have phoned the toll # ************ on statement when I select an option there is no response and the ************ number is not in service. Amount due on statement is $498.81 In past we did use Yellow Pages but have canceled all old accounts.

    • Initial Complaint

      Date:10/09/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received an invoice from "Yellow Pages" in the mail for the amount of ******. I have not ordered this or agreed to this.

    • Initial Complaint

      Date:10/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received an unauthorized invoice for services/products we never authorized nor signed up for from Yellow Pages Directory. Apparently this seems to be a scam invoice that is going around. This invoice should be deleted immediately and we wish to never be contacted by them again.

    • Initial Complaint

      Date:09/27/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received an invoice from Yellow Directory Pages address listed is ************************************************ in the amount of ******. We have never subscribed to this service. I called the number on the invoice and the company name is not on any of the voicemail prompts and I was not able to get a person on the phone. I would like this invoice cancelled.

      Business Response

      Date: 11/14/2023

      hello

       

      please note that we have cancelled the account and place them on a do not call list

       

      thank you

      Customer Answer

      Date: 11/14/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:09/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a transaction with this fraudulent business on 9-14-2023. They misled me into believing they were the real Yellow Pages. They are in fact a copycat, who charges $50 for a business listing - even though it is free with Yellow Pages. I reported the issue with PayPal who denied my request within 5 minutes for a refund due to being misled. I can't help but believe PayPal is in bed with this fake Yellow Pages service, since they only offer PayPal transactions on the website. instead of focusing on work for my business, I need to know dispute this transaction, and regain access to my real Yellow Pages account that they have hijacked.

      Business Response

      Date: 11/14/2023

      Hello

      please note that we have since cancelled the account and placed hi on our do not call list for a period of 5 yrs

       

       

      thank you

    • Initial Complaint

      Date:09/19/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a speech-language pathologist working in an ****************** setting. I received a fake invoice with ****************'s address and phone number to my attention specifically stating an account balance for ***************************************** and web based advertising in the amount of $ ******. This statement does not say anywhere "advertising or not a bill." I am NOT a private provider of services and our school has never agreed to any advertising. This is completely unauthorized and charges need to be canceled.

    • Initial Complaint

      Date:08/31/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received an invoice for Yellow Business Directory Listing BOLD. The business has been closed since before the date of the invoice. The former business mail is forwarded by the post office to our home. I tried to call the number on the invoice and there is a recording and when a selection is made, no one answers, the recording just keeps playing so I cannot reach anyone. I think this is a scam that counts on someone paying without checking. I want to inform you so others do not fall for a scam.

    • Initial Complaint

      Date:08/15/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have no desire to advertise or be associated with yellow pages. We are receiving invoices for services we never knowingly authorized OR WERE DECEIVED into purchasing something we did not realize we UNKNOWINGLY agreed to. This type of business gives The Yellow Pages a bad name. We request a FULL AMOUNT of invoice adjusted to zero owed.

      Business Response

      Date: 10/05/2023

      Please note that we have terminated their service and placed them on a do not call list for the next 5 yrs 

       

      thank you 

    • Initial Complaint

      Date:08/10/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received an invoice from Yellow Pages Directory, ******************************************************************************************** for $498.80 for 1 year. We have never used this company for anything. Nowhere on this invoice does it state "advertising or not a bill". Has the yellow pages fingers walking through a book logo on the top right of the page. Says its for Web Profile Listing, Bold directory. Called the phone number on the invoice and could only leave a message. We wish to NOT be held liable for any charges associated with this account.

    Yellow Pages Directory is NOT a BBB Accredited Business.

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