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Business Profile

Ophthalmologist

Abita Eye Group LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ophthalmologist.

Complaints

This profile includes complaints for Abita Eye Group LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Abita Eye Group LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/12/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This place is in my daughter insurance list. It was my first time to get a glass prescription. That day 03/12/2024. The person in the desk didnt told me that my insurance cover 1 exam and the glasses per year. She just tolde my balance was 415$ ofcourse im a mom and my kid needs the glasses.. so with ignorance I give her my card and they charge me! Charge me For something that my insurance cover! *** never say thissss glasss is for free or this other ones are expensive and you have to pay it right! /so super sad i call other place to ask.. if that amount was normal! Ofcourse NOT! They run the insurance and thats the way i notice that charge was a mistake! Nowww they dont want to refund my money and also they use tue insurance benefits.

      Business Response

      Date: 04/12/2024

      Good Afternoon, The patient in question does have insurance which covers a basic frame with a CR-39 lens (plastic) at no cost. When the patient and mother selected a a frame, they selected a designer frame. In addition, they selected upgraded poly, photochromatic lenses with an antireflective coating. These are all items that are not covered by their insurance and required an out of pocket payment. This was explained to the patient and she paid for the upgrades at the time of the visit. Then when the glasses came into the office, we contacted the patient and told her they were ready for pick up, and she refused. She wanted a refund. We processed her refund, minus a restocking fee as the lenses were made specific to her order, therefore we are not able to reuse them. 

      If the patient had expressed to our staff their desire to stay within their benefits, we could have talked them through what was completely covered and what were upgrades. Our staff review benefits with the patient prior to their selection of materials. Please advise if there is anything else needed to close this concern. 

       

      Thank You. 

      Customer Answer

      Date: 04/17/2024

      Thanks for everythong we already talk. I pay the restock 80$ and i already fet the refund. Have a nice day. 

      Customer Answer

      Date: 04/17/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    Abita Eye Group LLC is NOT a BBB Accredited Business.

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