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Business Profile

Parking Enforcement

A.R. Booting, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Enforcement.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/22/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have the parking lot in ********************************************** set up so that you pay on an app as soon as you park, which is not clear at all as people expect to pay after they leave. My car got booted so I had to pay a fee to get it removed. This company does not accept credit card payment or any way of tracking my payment, which is very suspicious. In just my floor of parking, there were 5 other cars in the same situation, confirming how the system is made to be confusing + the payment situation is very weird.

  • Initial Complaint

    Date:06/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The "company" called AR Booting *** is an outright scam, plain and simple. I visited ***************** in Downtown ***** on 6/15 and parked in the ********************. Despite paying for my parking at the theaters kiosk and being assured everything was in order, I returned to find my car booted. I paid for parking ($8.35) and was still penalized ($62.50 boot). They monitor the exact moment your time expires and immediately boot your car. This is entrapment. Additionally, they only accept payments through Zelle or Venmo, likely to evade taxes. Booting companies are meant to penalize those who avoid paying for parking, not legitimate customers. This operation should be sued and shut down immediately. They exploit movie-goers WHO HAVE PAID FOR PARKING LEGALLY, knowing they wont check their phones during the movie. Just look at these reviews - it's the same exact experience over and over again: *********************************************************************************************************** It's not the money I care about - as a small business owner myself in ***** these types of scams should be targeted and shut down by the State for intentionally misleading and taking advantage of the public. Nothing about this "company" is legit and they have no interest in practicing respectable business practices.

  • Initial Complaint

    Date:05/09/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,I live in ******* at Met this company boots in the parking garage. My BF has a handicap parking plaque and he can not walk far or fast. Multiple times we have been booted unfairly. Multiple employees dont boot us but recently the owner of the company screamed at us and told us he didnt care he was booting even tho we left the car completely running for less than 10 minutes. Living in the building we were told we had a 15minute grace ******* He screamed at us told us he didnt care and to take it up with the cops. He then said he only was accepting cash. The building tickets you manually within 30 minutes of being unpaid and he said his boot is cheaper than the building. Id rather pay the building by ticket then give him cash. The whole operation sounds sketchy and I have a feeling I will be double charged.

    Business Response

    Date: 05/11/2024

    Everything they said was a lie so I wont even dignify with a real response. Nothing they said is accurate so when they tell the truth Ill respond 

    Customer Answer

    Date: 05/12/2024

    I called the cops. They booted my car after 1 hour when I paid for 2 hours.  After speaking with them last time they asked me where I was from I said I was middle eastern/Muslim. And since then their attitude has significantly change, since then I have recently learned from police that they are white/jewish. I now feel like we am being racially profiled. We called the company and the boot is suppose to be $62. The paper on my car said $65and somethings they charge me $70-75 always in cash or by telling me they dont have change. I never once have received a receipt after asking multiple time and they tell me I will get an emailed copy that seems to never come. I went to every other car that was booted and they all said $62.50.  The cops name was office ********. He said he has dealt with this company on multiple occasions and he explained in detail exactly what this employee looked like. (Unfortunately the cops got there after I moved my car and the employee left) but the incident is documented. I will attach photos of everything I have stated above.

    Customer Answer

    Date: 05/12/2024

    I called the cops. They booted my car after 1 hour when I paid for 2 hours.  After speaking with them last time they asked me where I was from I said I was middle eastern/Muslim. And since then their attitude has significantly change, since then I have recently learned from police that they are white/jewish. I now feel like we am being racially profiled. We called the company and the boot is suppose to be $62. The paper on my car said $65and somethings they charge me $70-75 always in cash or by telling me they dont have change. I never once have received a receipt after asking multiple time and they tell me I will get an emailed copy that seems to never come. I went to every other car that was booted and they all said $62.50.  The cops name was office ********. He said he has dealt with this company on multiple occasions and he explained in detail exactly what this employee looked like. (Unfortunately the cops got there after I moved my car and the employee left) but the incident is documented. I will attach photos of everything I have stated above.

    Customer Answer

    Date: 05/15/2024

     
    Complaint: 21691792

    I am rejecting this response because:

    how did I provide documentation for the unfair prices and provided. Contacts with law enforcement on me calling them. This is outrageous. They have multiple complaints about them. Im so close to going to the news 


    Sincerely,

    *********************

     

     

  • Initial Complaint

    Date:01/17/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday, December 23, 2023 I parked in a residential parking garage with paid public parking. This parking lot was the same parking garage was located on top of a Whole Foods. My sister downloaded the parking app and the app auto selected the parking lot and she paid for parking. When we cam back before our parking had ended by 30 minutes are car was booted. When talking with the booting company they said that we paid for parking in the same building just different side. The booting company was also aware that we had paid for parking and could verify this claim on their side but since the location was pinged on the other side they still booted the car. With the combination of the parking app and this booting company we saw a total of 4 car with the exact same experience. This shows that they have a ploy to fraud honest and good people. The app pings the wrong location and the booting company gets money out of it.

  • Initial Complaint

    Date:12/12/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company booted my vehicle in a parking lot where I had a parking pass. On top of that, they told me I could only pay with cash or zelle. (B) A booting service may not attempt to impede or block an occupied vehicle that has not yet been booted from being removed from a parking lot by its owner or operator. (C) A booting service must accept at least two nationally-recognized credit cards (such as MasterCard or ***** and any debit card in payment for any and all fees charged in connection with booting. (D) (1) No person may engage in booting until he or she has obtained an identification badge from the town. Identification badges shall be issued for a single calendar year and must be renewed annually. In order to obtain an identification badge from the town, the applicant must:

    Business Response

    Date: 12/27/2022

    We give everyone all our options on how to pay which includes cash, card, Zelle, cash app or Venmo. They choose then they make a payment. They are just upset that they had to pay for violating the rules on a private property. Before going any further on this case I would need to know which vehicle are we talking about. I would need make, model and tag. 

    Customer Answer

    Date: 12/28/2022

     
    Complaint: 18562671

    I am rejecting this response because:

    I was denied the option to pay by card. This must be included as an option. In addition, I am a member at the boat club at the ************************************* and had my parking pass on the window. I ask that you random audit them in how they have people pay because they did not let me pay with card. 


    Sincerely,

    ***************************

    Customer Answer

    Date: 12/29/2022

    06AVQT 22 Camry 

    I would have paid with my card if allowed but I was forced to zelle funds. 
    I am a member at the ************************************* where the boot was placed

  • Initial Complaint

    Date:08/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They booted my car while I was legally parked and they told me to call a fake number to check if I was allowed to park there. When they didnt pick up I decided to pay them because I needed my car back. This is a crime and this business should be closed.

A.R. Booting, Inc. is NOT a BBB Accredited Business.

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