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Business Profile

Tech Support

SNS Technology LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tech Support.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a call from a customer service representative today, 6/23/23. The representatives name sounded like ****** or *******, ext. ****, and they called about an upcoming auto renewal charge for a security code that is expiring due to a legal contract they claim that I signed, which I have no record of signing.They said I was going to be charged $1,999.99 unless I call back today as today is the deadline to cancel, however, the phone number they called from was not reachable, the customer service number I have is out of service, and I can find no contact information to call or email and speak to customer service. I DO NOT authorize this charge, I need to cancel any service or charges anticipated as I can not even reach this company to receive any service in the first place. This is not a trustworthy business practice.CANCEL. Do not charge me.Contact me by phone and written email to confirm this cancellation has been completed. I have filed a complaint with the Better Business Bureau as well due to not being able to contact the company in any way, until finally locating this email now.I did not authorize any further charges to be issued and will not accept them. Do not attempt to charge me and remove any charge account information you may have on file for me. I did not authorize my account information to be held on file.Again, confirm in writing that I will not be charged with a cancellation receipt, and confirm in the email that my charge account information has been removed.Attached is the receipt I received when I first had tech service performed. As I cannot now receive any service I cannot be charged for any services. Cancel.

    Business Response

    Date: 07/24/2023

    We have made direct communication with the customer and have cleared all the doubts he has unfortunately customer has come up in contact with some other company that try to trick him into paying a large sum of money we have helped the customer to clear all his doubts and helped with the computer cleanup as well so we request to close this case now as our customer has no further issues.

     

    Thanks and ******************************* Manager

SNS Technology LLC is NOT a BBB Accredited Business.

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