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Business Profile

Telecommunications

Standup Wireless

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

This profile includes complaints for Standup Wireless's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 111 total complaints in the last 3 years.
    • 78 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/16/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a senior citizen, and I had a government (free) cell phone service with Qlink Wireless until the *********** ended. I had QLink Wireless for two years. When the *** program ended ***** started charging me $9.25 per month on October 1st and November 1st, 2024. December's payment came out of my bank account on December *******. The payment information on my bank statement had StandUp with the phone number of **************. On December 06, 2024, I was making a cell phone call and I found out my service was disconnected. I tried to connect to QLink Wireless by email and I got switched to a website named StandUp Wireless. I tried to call them at the number on the screen and the number gave me three options to choose from and I selected option two. I was disconnected. The screen showed two boxes. One box asked for my email address and the other one asked for my zip code. After entering that info, I was told my info was not found in their system. I kept calling the phone number and I kept getting disconnected. I want my money refunded and not to be charged any more money. I want my services ended. Their phone number is ************** or **************. The website is: ***********************************

      Business Response

      Date: 02/05/2025

      Good afternoon,

      Please find our response attached.

      Thank you!

      Business Response

      Date: 03/05/2025

      Hello,

      Please find our response attached.

      Thank you,

      Customer Answer

      Date: 03/18/2025

      On February 7th, 2025 I received the refund I was requesting at the beginning of my complaint.  I am satisfied with the results and the help of the BBB!  thank you for your assistance!

    • Initial Complaint

      Date:12/16/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had the family plan with QLink Wireless for myself, my husband, and our son. Cost: $30/month for all 3 lines together. When I started this family plan I tried to port my husband's number from Net10 to QLink. He's had it for years and all his medical providers use it to contact him. I provided all the required info from Net10, account number and porting PIN, but QLink never completed that ******* husband is in very frail medical condition and I must stay in daily contact with his doctors while he's in hospital. Standup Wireless took over QLink 2 months ago and we lost service for a day. I tried to contact customer service but couldn't get through, either by phone or online live chat.Then we regained service and I thought everything was fine. But a few weeks later, all service stopped. I couldn't get online help because the chat timed out just as it became my turn. Repeatedly. I couldn't call for help because the automated system didn't recognize the number I was calling from, so the automated system kept hanging up on my while telling me it was transferring me to tech support. I couldn't login to my online account or register for a new one because it didn't recognize any of our phone numbers. I even emailed their tech support, but have had no reply.I am extremely unhappy with this transfer, especially since they'd assured me in previous emails that there would be no interruption. There's no viable way to contact them for help. I've tried every avenue, and -- nothing. Meanwhile I have only a WiFi phone number from ****** for my husband's medical staff to contact me. I have no service when I'm away from WiFi, so if something happened while I'm driving or shopping they'd have no way to reach me. This is a life-or-death situation and Stand Up Wireless doesn't care. I want an apology, a refund of the last 2 months' payments, the original port completed from Net10, and the account numbers and porting PINs provided so we can switch carriers.

      Business Response

      Date: 02/05/2025

      Hello,

      Please find our response attached.

      Thank you!

      Business Response

      Date: 03/05/2025

      Hello,

      Please find our response attached.

      Thank you.

    • Initial Complaint

      Date:12/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mom is 89 years old had ACP phone service from Qlink Wireless since has been converted to paid service from June , 2024. after installed new sim card in Nov 2034 and transferred to standup wireless. the phone is stopped working as of 12/12/24 even we paid $9.25 on 12/2/24 and service suppose last to 1/3/25. We believe the company completed drop all people who has $9.25 plan without warning or notice. Calling customer service **** waited one hour no answers, call back next day even talked to supervisor would not help. 2 email sent in 2 days with no answers. now I we really feel helpless and lost critical phone service but not body seem can help !!!!

      Business Response

      Date: 02/05/2025

      Hello,

      Please find our response attached.

      Thank you!

      Business Response

      Date: 03/05/2025

      Hello,

      Please find our response attached.

      Thank you.

    • Initial Complaint

      Date:12/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My phone died three days ago. Supposedly the service was being transferred to Stand-up wireless from Qlink wireless. I paid my bill on 12/2/24. Now I have no service. I have tried calling and tried their chat. Both go unanswered. I need my phone back on please.

      Business Response

      Date: 02/05/2025

      Hello,

      Please find our response attached.

      Thank you!

      Business Response

      Date: 03/05/2025

      Hello,

      Please find our response attached.

      Thank you.

    • Initial Complaint

      Date:12/14/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date: 12/12/2024 Amount $10 UNAUTHORIZED CHARGE.STAND UP WIRELESS ************************************************************************** I am NOT a customer and I live in ******. Someone has scammed my bank account and now I have no left this month for Xmas *******, food, and make it through this month.I know that my debit card number was used by someone, because my card is with me in ******. I am a homebound, mobility disabled paraplegic senior female. I would like to get my $10 returned to my bank account. Never heard of this place, others seem to have similar issues. Please help me get some of the money back. It is not much but it was all I had. The people who scammed me, tried for hundreds of dollars. I lost what I had left, approx. $60 total, no xmas for my family. I do have the information someone used cashapp and a name of a person. I also can provide last 5 numbers of debit card, but NOT publicly. Please get in touch for any other information needed. I have contacted my bank, other companies involved with unauthorized charges for dates of 12/11/24 to 12/12/24. I have done everything except filing police reports and possibly contact a lawyer, if needed. I hope it doesn't go that far. Everything charged was around east coast and I live on west coast.

      Business Response

      Date: 02/05/2025

      Hello, 

      Please find our response attached. 

      Thank you!

      Business Response

      Date: 03/05/2025

      Hello, 

      Please find our response attached.

      Thank you!

    • Initial Complaint

      Date:12/13/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Was charged for prepaid phone service and paid $60 on December 1st 2024 and then they disconnected all phones on my plan a few days later. I want my $60 back.

      Business Response

      Date: 02/05/2025

      Good afternoon,

      Please find our response attached.

      Thank you!

      Business Response

      Date: 03/05/2025

      Hello, 

      Please find our response attached.

      Thank you.

      Customer Answer

      Date: 03/06/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ****

    Standup Wireless is NOT a BBB Accredited Business.

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