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Business Profile

Animal Hospitals

All Care Animal Hospital

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Animal Hospitals.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a formal complaint against All Care Animal Hospital in ********, **, due to their negligent services, which have caused significant emotional and financial distress.On July 9, 2024, I paid $832 for rabies FAVN tests for my pets, Pabu and Dolly, necessary for our travel to ***********. I was assured the results would be ready within four weeks. However, after four weeks passed with no communication, I began to follow up with the hospital.On August 9th, I contacted the clinic and was informed the vet tech handling my case was unavailable, but I would receive a call back, which never happened. Due to the urgency of my travel plans, I visited the clinic on August 10th, where I was told that the results wouldnt be available until August 21st, contradicting the original timeline. This delay forced me to rearrange my travel, resulting in additional expenses.Despite this new timeline, I received no update on August 21st. After multiple follow-up calls and visits, I learned on August 24th that the paperwork for my pets tests had not been submitted or was mishandled. A vet tech admitted that I had been screwed over. As a result, I was unable to obtain the necessary health certificates and had to leave my pets behind, a devastating outcome.Although the hospitals management promised a refund, I have yet to receive it. Since returning to ***********, my daily follow-ups have been met with more delays and excuses. I now request the Better Business Bureaus assistance in securing a full refund of $832 for services not provided and compensation for the emotional and financial harm caused by the hospitals negligence.

    Business Response

    Date: 09/12/2024

    Please find attached Memorandum, Estimate, Invoice, medical notes, and refund receipt.

    Customer Answer

    Date: 10/29/2024

     
    Complaint: 22248538

    I am rejecting this response because:

    Consumer
    Most Recent Message
    Date Sent: 10/28/2024 11:02:45 PM
    I hope this message finds you well. I am writing to reopen my case regarding a recent collection notice I received from Synergetic Communication dated October 4, 2024, seeking to collect $1,090.16.
    I would like to address several discrepancies in this matter:
    Inconsistent Amounts: On July 9, 2024, I was informed that my outstanding balance was $1,081.60, which included an $8.56 interest charge. The recent notice reflects an increase that contradicts the arrangement made on August 25, 2024, during a phone call with your manager, which was witnessed by a nurse.
    Communication Issues: I recently returned to ******* after residing in *****, and I was unable to respond to messages until now due to my circumstances. I had tried to communicate with the hospital prior to this with no success.
    Unauthorized Charge: Additionally, I noticed a charge of $336 made on September 26, 2024, without my knowledge or prior communication. This charge appears to be related to the return of goods from Allcare Animal Hosptial, which failed to meet its obligations. This amount was not accounted for in the collection notice I received.
    Given these points, I kindly request the removal of this collection from my record. I believe these discrepancies warrant a thorough review, and I am happy to provide any additional information you may require.
    Thank you for your attention to this matter. I look forward to your prompt response.
    Best regards,
    **** ******
    ******* ******** ********* *********



    Sincerely,

    **** ******

    Business Response

    Date: 11/15/2024

    Please refer to the attached letter from Dr. **********************

    Customer Answer

    Date: 11/26/2024

     
    Complaint: 22248538

    I am writing to formally request resolution regarding the incomplete service and refund I was promised by All Care Animal Hospital.
    Since my visit in August,  I have made 16 documented attempts via calls and an in-person visit on 11/4 to address this matter, yet I have received no meaningful follow-up. I was assured on 9/7/24 that I would receive a refund of $336, but to date, no refund has been processed. This amount does not even cover one pets exam fees, let alone address the total I paid of $832.
    Despite my efforts, management has been unavailable when I call or visit, and Ive been left to navigate this alone. Your staff admitted in person that there was a failure on your end to follow through with my case, but my subsequent attempts to discuss this have been met with indifference. To add to this frustration, I am now receiving communication from a debt collector instead of the hospital, despite being promised a full refund.
    This situation has caused me undue stress, especially as I have been without my pets for almost three months due to the delays caused by your hospitals failure to provide the necessary documentation in a timely manner.
    To resolve this, I require the following:
    A full refund of $832 for services not rendered.
    Immediate removal of my account from collections.
    I have acted in good faith throughout this process and simply want to close this matter without further escalation. If this is not resolved promptly, I will be forced to pursue additional actions, including legal recourse.
    Sincerely,

    **** ******

  • Initial Complaint

    Date:02/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    RE: All **** Veterinarian Yesterday, 2/2/23, I attempted to make an appointment for my goldendoodle, for her annual exam. In March 2023 I purchased an annual Gold Level Canine Prevention Plan of which ****** annual exam is included. The cost was $420.00.The receptionist took my information including the Gold Plan policy, and then put me on hold, as she relayed that her "computer froze". After being put on hold, I received an automated message paraphrasing that I am not permitted to contact the office by phone or in person. This was shocking as I was not aware of any such situation. At no time were we made aware of any situation that resulted in the change of status. In good faith, I purchased a Canine Prevention Plan for one year. I would like a resolution for the plan balance, which evidently, they have no desire to satisfy.

    Business Response

    Date: 02/05/2024

    Goodmorning ******,

     I do believe there has been a lot of confusion on your part with the preventative care packages that we offer.  The packages are a collection of services that a client recieves at a discounted rate for the year.  In March 2023, **** was signed up for a gold package.  By July 2023, **** recieved the majority of the services out of that package.  After recieving those services you then wanted to upgrade to a higher package.  My staff spent quite a bit of time trying to explain the process to you.  Even after spending this time, you were still upset.  You were so upset you told us that you did not trust us or our doctors.  You wanted the plan canceled.  We explaind to cancel a plan we subtract what you have paid from the services at full price that the pet recieved.  In this case you would owe us money.  Instead of charging you money we waived the difference.  However, at that time we requested you recieve services elsewhere.  We sent a letter to the address on file.  This letter was sent in July 2023.  We apologize if you did not recieve the letter.  When you called in February to set your annual exam, the receptionist re-iterated that you were to recieve services elsewhere.  Please let us know where we can send your pet's medical records to. 

All Care Animal Hospital is NOT a BBB Accredited Business.

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