Complaints

This profile includes complaints for Spirit Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Spirit Airlines

  2800 Executive Way Miramar, FL 33025-6542

• 

  Spirit Airlines

  1 Harborside Dr Boston, MA 02128

• 

  Spirit Airlines

  Atlantic City Airport ATLANTIC CITY, NJ 08401

• 

  Spirit Airlines

  Detroit Metropolitan Waye County Airport Romulus, MI 48242

• 

  Spirit Airlines

  16000 Chamberlin Pkwy Fort Myers, FL 33913-8873

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased flight for $281. Cancelled via text message as advised by airline. Was told I would receive a $180 voucher as there was a $100 cancellation fee. I have not yet received my voucher and have been giving several conflicting pieces of information regarding the resolution process.

  Business Response

  Date: 11/28/2022

  Hi *********, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  
  Guests who initiate a cancellation after 24 hours of booking to their non-refundable reservations will not receive a refund. A cancellation charge; 0-6 days out is $99, **** days the charge is $49, and no charge for trips more than 60 days out over the phone plus a Passenger Usage Fee of $22.99 per segment will be deducted from the total cost of your reservation and a reservation credit will be created for the remainder, if applicable.
  
  For more information regarding our Modification/Cancellation guidelines, I've included the link below for your reference.
  
  https://******************************************/hc/en-us/articles/202097076-How-can-I-change-or-cancel-my-reservation-
  
  
  I have reviewed your reservation GGJCRZ and I see you were issued a full reservation credit for your canceled flight. I'm happy to see you were able to use part of your credit to rebook a new flight. 

  Customer Answer

  Date: 11/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/05/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spirit does a bid up program to auction larger seats at front of plane. I made a bid of $61. I was emailed that I won but I had already checked in to a different seat when they emailed me to tell me. The email said to check with the airline when I got to the airport and gate to get my seat changed. I asked at the gate and the airline agent had no idea what the bid up program was and told me I could not change seats and that I had NOT been charged the added $61. I never sat in the larger seat. When I got home I found the airline had Im fact charged me the $61 fee. I tried calling and was advised I needed to email to ask about a refund. I have emailed and gotten nothing but nonsensical responses. No one will engage with me directly to acknowledge that actual issue at hand. Just non answers. I am beyond sickened by this airline and the fact that they make it impossible to discuss being charged for an upgraded seat I wasnt able to actually sit in. They owe me $61. I was seated in an exit row in the middle of the plan and not in the larger seat up front that I had won the bid for.

  Business Response

  Date: 11/28/2022

  Hi ******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I have reviewed your reservation and I see you won the seatbid for 3D. Your seat was assigned at 2:50pm on 10/15/2022. At 7:05pm on 10/15/2022, you removed this seat via the Mobile app and added 11B. 
  
  
  Although Seatbids are non-refundable, as a one-time courtesy, I have gone ahead and issued a refund in the amount of $61.00 back to your card ending in ****. Refunds are processed immediately on our end but may take 5-7 business days depending on your bank. 

• Initial Complaint

  Date:11/04/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a flight with spirit for Nov 4 at 11:24 AM, confirmation number HC1BKY. The flight was delayed multiple times, with the latest time reported 5:38 PM. I attempted to get clarification multiple times, as far as the company providing re-accommodations as stated per the website. Throughout the entire process, I was transferred to a total of four employees to include two supervisors. All except two were extremely rude with responses to my questions and at some points were mocking me. Another passenger had to step in about their behaviors and they told him you dont know what youre talking about. I even explained, I was at the airport since 9 AM at which point she replied Ive been here since three. I dont get paid to be at the airport so huge difference. I want a refund processed for the flights I paid for and am now not allowed to board because I stood up for myself. I am disgusted and relieved that at least I never have to talk myself into cheap flights with disrespectful staff! I also have video of the final interactions with the staff being disrespectful to myself and another passenger that I will be happy to email to corporate.

  Business Response

  Date: 11/28/2022

  Hi ******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I truly appreciate you bringing your concerns to our attention and assure you that the level of service you received will be shared with our Director of Airport services for review and use in our ongoing training efforts. Guided by your feedback, we are taking the steps necessary to continually improve our operation.
  
  
  Our records indicate that your flight was affected by bad weather. Air Traffic Control (ATC) ensures the safe operation of all aircraft flying at any given time. When there is inclement weather, ATC makes sure that there is enough safe space between aircraft. Delays and cancellations may occur due to the limited airspace during times like these.
  
  
  Delays and irregular operations, although rare, do occur. We understand this may throw off your plans, but the safety of our guests is always our top priority.
  
  
  Upon reviewing your reservation I see your refund was issued for the full amount of your flight back to your PayPal account. 

  Customer Answer

  Date: 11/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spirit Airlines: WKJNNA ******, ** <> ***********, **,Wed, June 22, 2022 - Tues, June 28, 2022 Spirit cancelled the flight a day before and when we called the agent promised that we will get a full refund of flight and hotel. Our decision to not take any flights with Spirit that week and to take a full refund was based on the communication that my wife and I were given on the call by the agent that day. That agent promised us that if we submit a claim with Spirit, we will get our full refund back for the flight as well as for the hotel and we don't have to stress about anything. Our plans were updated/solely based on the communication from Spirit that the flights were canceled due to issues with Spirit. The flight cancellation due to severe weather, Air Traffic Control decisions or other issues outside of Spirits control were not discussed or brought on the call. Please listen to all the calls we had that day. The point I am stressing about is the communication to us that the hotel money will be fully refunded. Again, this has nothing to do with the reason why the flight was canceled. I am not even debating with you on why the flight was canceled. Even though it was clearly informed to us that it was Spirit's fault that the flight was canceled. Again, I don't want to debate why the flight was canceled. My only ask is to fulfill the promise we made on the call that we will fully get our refund. And I am repeating again our decision was purely based on the fact that we will get a full refund for the flight and hotel. Our decision would have been completely different if we were given accurate information then (e.g. I would have asked the hotel for a credit/future reservation, etc.). But we did not follow anything else because the agent informed us that we will get our money/refund for the hotel from Spirit. Please listen to the phone call my wife had that day.We want a refund of $771.73 USD as promised to us on the call that day by Spirit.

  Business Response

  Date: 12/05/2022

  Hi *******, 
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  I'm so sorry that your recent experience with us was not pleasant. I wanted to research this matter for you so I requested a call review for the phone call you made to us on 6/22/2022 the day your flight ***-MSY was canceled. 
  
  Our records show there was no discussion of Hotel Reimbursement  on this call. 
  
  When it comes to a flight cancellation caused by severe weather, Air Traffic Control decisions or other issues outside of Spirits control, we dont offer reimbursement for the other airline or hotel accommodation for such events, since they are out of our hands. When these situations occur, the options are re-accommodation on the next available Spirit flight or if this option is unsatisfactory, a refund of the affected flight is issued. 
  
  I do apologize but we we are unable to honor your request for reimbursement of your Hotel Expenses. 

  Customer Answer

  Date: 12/06/2022

   
  Complaint: 18357293
  
  I am rejecting this response because:

   

  Spirit folks are lying that the agent did not had any conversation about hotel refunds. The agent clearly messed up. Why would we let go our hotel reservation when Spirit had other flights the next day. Our change was plan/cancellation was purely based on the agent telling us that we will full refund of the hotel reservation from Spirit. 

  I made multiple calls that day. My wife made multiple calls that day. Please FWD me a copy of all the calls we made from ************ and ************. If you cannot then please review all calls again. You will clearly hear the agent say that we will get a hotel refund for the hotel as the issues were clearly from Spirit. All we want is what you committed. All our plans were modified based on the info that agent provided us. thank you! 
  
  
  Also did you hear the agent say on the call that the delay was due to Air Traffic Control? Noooo. I am telling you, we were informed that the issue was on Spirit side and we will get a refund. 
  
  
  Please proceed with returning the money that we were committed from Spirit that day. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 12/06/2022

  Hi *******, 
  
  We appreciate your continued correspondence through the Better Business Bureau.

  For a copy of the call review, you can subpoena the records. 
  
  When it comes to a flight cancellation caused by severe weather, Air Traffic Control decisions or other issues outside of Spirits control, we dont offer reimbursement for the other airline or hotel accommodation for such events, since they are out of our hands. When these situations occur, the options are re-accommodation on the next available Spirit flight or if this option is unsatisfactory, a refund of the affected flight is issued.
   
  Additionally, we are unbale to reimburse for pre-paid expenses. As I have fully researched your concerns, and reviewed our Contract of Carriage, I'm afraid I'm unable to alter the position provided.

  Customer Answer

  Date: 12/07/2022

   
  Complaint: 18357293
  
  I am rejecting this response because:

  I made multiple calls that day. My wife made multiple calls that day. Please FWD me a copy of all the calls we made from ************ and ************. If you cannot then please review all calls again. You will clearly hear the agent say that we will get a hotel refund for the hotel as the issues were clearly from Spirit. All we want is what you committed. All our plans were modified based on the info that agent provided us. thank you! 
  
  Also did you hear the agent say on the call that the delay was due to Air Traffic Control? Noooo. I am telling you, we were informed that the issue was on Spirit side and we will get a refund. 
  
  Please proceed with returning the money that we were committed from Spirit that day. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The representative via named ***** via chat took it upon herself to change my reservation without asking me & left the chat. I asked for her name & the link to file a *************** provided neither. The website I asked to file a complaint to actually was never a actual site. I then called & asked for them to change it back only for them to tell me no they are unable to do so. I was transferred to a supervisor name ****** & proceeded to ask for a refund due to their representative being extremely rude she told me no & all she could do for me is to wait 7 business day to see if they could do anything or basically keep the changes. I never agreed to any changes to be made I asked for a simple resolution which was a refund & no one is willing to make accommodations.

  Business Response

  Date: 11/28/2022

  Hi *******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I'm so sorry that your recent experience with us was not pleasant. I wanted to research this matter for you, so Ive gone ahead and requested a chat review and found that you did not request for your reservation to be divided. 
  
  
  
  However, to make changes to a reservation where there are multiple guests, the reservation must be divided if changes are to be made for 1 guest. 
  
  
  
  Your chat review has been forwarded to our *********************** Team who will address this with the agent that made the unwanted changes. Would you like to keep ***************;reservation as is at this time? 

• Initial Complaint

  Date:11/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is Victorian ******* ************************************** and phone number ************ and email address ************************ that need refund because The Expedia.com website billed my debit card ending in **** account four times today for departure from ******, ************* *** North America continent arriving ****** ************** ******* continent round trip with no email sent to my email address and then spirit airlines listed four cancellation confirmation numbers for four purchased flights about $116 each available UJR63Q, CMMIVH, ******, UE2YMV though over $800 was taken from my debit card and the flight was suppose to be only $454.00 including cancellation insurance with a confirmation number of an airlines that travels to ****** South ******* though Spirit airlines only travels inside ************************ North ******* therefore I want $800. 00 return to my debit card ending **** with a refund less than ten business days *********************.

  Business Response

  Date: 12/01/2022

  Hi Victorian, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns. 
  
  
  
  Please be advised Spirit Airlines does travel to ****** ********, Central and South *******. https://www.spirit.com/en/route-map
  
  
  
  As your flights were canceled within 24 hours of booking and your flight date was more than 7 days in advance,  I have gone ahead and issued the following refunds-
  
  
  
  UE2YMV-$210.30 was refunded back to your card ending in **** on 11/04/2022
  
  ******- $210.30 back to your card ending in ****. 
  
  UJR63Q-$210.30 back to your card ending in ****. 
  
  CMMIVH- $210.30 back to your card ending in ****. 
  
  
  
  Refunds are processed immediately on our end but may take 5-7 business days depending on your bank. 
  

• Initial Complaint

  Date:11/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/21, I booked 3 roundtrip tickets (******* to *******) from 11/13/22-11/16/22. Flight confirmation QKVCUA (flight #***), total cost $552.54. On 09/24 I received an email there was a slight time change. On 10/01, I received another email labeled Urgent. It displayed same time change as email on 09/24. In order to confirm changes, you need to click on Review Change button, which I did in this email. It showed the flight was canceled. I went to website and that flight was not listed and nothing else replaced it. My husband reached out using live chat and agent confirmed flight was canceled, apologized for inconvenience and said we would receive a refund in 10 days. We did not receive refund. I called 10/21 and was told I would not receive a refund because I called and canceled and that they show they were only emailing about a time change. This flight is indeed canceled, confirmed by the agent I spoke to on the phone. I would not have canceled flight based on a half hour time change. They offered a credit to be used by 01/05/2023. Really2 months to use it?! I had to rebook with another airline as soon as I saw this flight was canceled on Spirit Airlines behalf, because there was no other reasonable flight leaving 11/13/22. I just want a refund. I have no travel plans for the unforeseeable future. Spirit Airlines canceled this flight, not me.

  Business Response

  Date: 12/01/2022

  Hi ********, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  I'm so sorry that your recent experience with us was not pleasant. I wanted to research this matter for you, so I requested a call review. Our records show you called in and requested to cancel your flight. Our Team Member confirmed the round trip flight will be canceled for all guest and a refund will be issued. 
  
  
  
  I have gone ahead and issued a refund in the amount of $552.54 (per the team member promise) back to your card ending in ****. Refunds are processed immediately on our end but may take 5-7 business days depending on your bank. 

• Initial Complaint

  Date:11/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I booked a vacation package with Travelocity to *********. This package included flight to ********* and return flight to *********** and of course motel stay. Approximately two hrs before return flight, we were notified from Spirit by email that our flight was cancelled. I scrambled around to find a return flight. I have communicated with Travelocity and Spirit for a refund of our return flight with no resolve. Could you help me with this please? YOUR CONFIRMATION CODEAGCY3G Hi *******************************, We are sorry to let you know that your flight NK612 from *********, ** (***) to ***********, ** (***) on Sep 30, 2022 has been disrupted.

  Customer Answer

  Date: 11/03/2022

  YOUR CONFIRMATION CODE AGCY3G
  Booking Date   Monday, June 20, 2022
  Flight
  
  FRIDAY, SEPTEMBER 30, 2022 TIME DURATION
  *********, ** 10:26 AM 03 h 5 min
  ************************, ** 3:31 PM
  
  FLIGHT TERMINAL
  612 1
  
  
  Please be aware that flight times are subject to change. Notification of schedule changes will be sent to the email address provided at the time of booking.
  Do you have TSA Pre?? Don't forget to add your Known Traveler Number (KTN) to your reservation here!
  Face coverings are now optional for Spirit Team Members & Guests onboard our flights following the federal court ruling and TSA guidance. We understand some Guests may want to continue wearing face coverings on flights, and thats perfectly fine under our optional policy. For our Guests traveling internationally, please remember to check country-specific airport requirements before traveling.
  Online check-in begins 24 hours before your flight. It's the easy way to save time and money! Definitely reconfirm your flight times on our site on your day of travel - or at any time. It is recommended that you arrive at the airport 2 hours prior to departure time for domestic flights (*************, *********** and *******************) and at least 3 hours prior to departure time for international flights.
  Guest Information
  NAME ASSISTANCE FREE SPIRIT #
  ******************************* None
  ******************************* None
  Bags
  NAME CARRY-ON CHECKED
  ******************************* 0 0
  ******************************* 0 0
  
  ADD BAGS
  Seats
  NAME SEATS
  ******************************* -
  ******************************* -
  Contact Information
  ******************************* *******************
  19 **************
  
  ******************************** ************
  **
  Purchase Price
  
  Flight Price $166.90
  
  Government's Cut $38.28
  
  Total $205.18
  
  
  
  
  
  Additional Information
  REAL ID
  
  Do you have a REAL ID? Beginning May 3rd 2023, every air traveler 18 years of age and older will need a state-issued REAL ID-compliant license or identification card, enhanced drivers license, or another acceptable form of ID (such as a passport), to fly within *****************. REAL IDcompliant cards are marked with a star at the top. Guests can also visit the DHS REAL ID website and click on their state on the map or visit www.tsa.gov.
  CASHLESS
  At some airports we serve, cash is not accepted as a form of payment. For more information, visit here.
  TERMS AND CONDITIONS
  Click here for full terms and conditions.
  **** clic aqu para los trminos y condiciones completos.
  
  
  BAGGAGE
  You'll save yourself some money if you buy your bags online right now! You'll automatically get our Fast Bag Drop service, which'll save you time when you get to the airport.
  IMPORTANT: You may carry one free personal item on board (like a purse or laptop bag) if its dimensions do not exceed 18 x 14 x 8 inches including handles and wheels.
  The baggage liability limit for domestic flights is $3,800 per passenger.  Here's more information on our baggage policies, including carry-ons.
  CHECK-IN
  You may be able to check in online 24 hours before your flight. It'll save you time and money at the airport.
  You'll want to get to the airport early to give yourself time to park, get through security, etc. Try to arrive 2 hours before domestic flights and 3 hours before international flights.
  Additionally, you'll need to be at the boarding gate at least 15 minutes prior to departure for domestic flights (30 minutes prior for international departures) or you may lose your reservation.
  Always double check that you have the right documents you need to travel. Remember: every country has different rules, so if you're flying internationally, contact the embassy or consulate of the country you're traveling to and find out what you need.
  Certain foreign countries may charge additional taxes and fees that are collected directly by the local government or competent airport authority upon arrival or departure.
  FLIGHT STATUS
  Click here to check the departure and arrival status of your flight.
  HELPFUL TRAVEL RESOURCES
  Transportation ************************* Visit the TSA website and learn all about the new carry-on travel requirements.
  Customs and Border Protection - Visit the U.S. **************** website for travel tips and up-to-date travel information.
  CANCEL/CHANGE
  If you need to modify or cancel your reservation, please visit the Manage Travel tab at spirit.com. Additionally, you can also text ** at ***** or WhatsApp directly at ************ with "Hello".
  Click here for information on travel policies.
  HOTEL     CAR     TRIPS     PARTNERS
  
  TO PROVIDE FEEDBACK
  If you have a comment or question, Click here to chat now.
  
  
  Spirit Airlines
  2800 *************
  *******, ** 33025
  Copyright 2022 Spirit Airlines, **** All Rights Reserved.
  Privacy Policy Update Email Address Help

  Business Response

  Date: 11/29/2022

  HI *****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  I'm so sorry to hear your flight was canceled due to weather. We do all that we can to leave on time, but your safety will always come first.
  
  When these unexpected cancellations happen, we can re-book you on the next available Spirit Flight or, we can issue a refund of the unused portion of your itinerary. As requested, a refund was processed in the amount of $205.18 back to card ending in **** and $76.00 back to card ending in **** on November 13th, 2022

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I flew Spirit Airlines on May 13th from *** to *** to attend a friend's rehearsal dinner and wedding. They have lost my bag on the flight to *********, leaving me unprepared for my friends wedding and ruined the trip I took just to celebrate a very special occasion to me. Upon arrival, I've filed a complaint and was given a ID number *************. They took more than 5 months to deliver my lost bag, and have never reimbursed me for the costs that I had during the trip and after the trip. My bag arrived without its original content. I've spent so many hours, money, resources and whatnot trying to figure this out. I am Brazilian, so I am thinking maybe they won't expect me to see my rights, but I will fight as much as I can to get this settled out because the amount I've lost is not trivial. I've opened the claim on May 23rd after several attempts to locate the bag that never got to me. The flight which they lost my bag was Spirit ****, May 13th 2022, at 12:14 Local Time in ******* - **. My confirmation code for the flight was RMYYXX. Its been SO Long. I demand a refund of all my costs, including charges or bag allowances, expenses incurred because of lost bags and more.

  Business Response

  Date: 11/29/2022

  Hi ****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  I am sorry to hear that your bag was mishandled while in our care. I apologize for any inconvenience this incident may have caused.
  
  
  Upon reviewing your reservation RMYYXX, I see your baggage reimbursement check was issued in the amount of $1,740.41 in September. 

  Customer Answer

  Date: 01/03/2023

   
  Complaint: 18351075
  
  I flew Spirit Airlines on May 13th from *** to *** to attend a friend's rehearsal dinner and wedding. They have lost my bag on the flight to *********, leaving me unprepared for my friends wedding and ruined the trip I took just to celebrate a very special occasion to me.? Upon arrival, I've filed a complaint and was given a ID number *************. They took more than 5 months to deliver my lost bag, and have never reimbursed me for the costs that I had during the trip and after the trip. My bag arrived without its original content. I've spent so many hours, money, resources and whatnot trying to figure this out. I am Brazilian, so I am thinking maybe they won't expect me to see my rights, but I will fight as much as I can to get this settled out because the amount I've lost is not trivial. I've opened the claim on May 23rd after several attempts to locate the bag that never got to me. The flight which they lost my bag was Spirit ****, May 13th 2022, at 12:14 Local Time in ******* - **. My confirmation code for the flight was RMYYXX. *** also already filled a complaint with Better Business and had a reply from the *************** saying they would reimburse me for my losses but I still have yet to receive the moneys and its been over a month since they last got in touch with me. Its almost a year now. Its been SO Long. I demand a refund of all my costs, including charges or bag allowances, expenses incurred because of lost bags and more.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/11/2023

  Hi ****, 

  We appreciate your continued correspondence through the Better Business Bureau.

  I have reached out to our *************************** for an update on your check. 

  Customer Answer

  Date: 01/11/2023

   
  Complaint: 18351075
  
  I am rejecting this response because:

  I havent receive my check yet or my wire transfer and its been over 8 months since the incident. I will be filing this dispute to a small claim court if funds are not received within 2 weeks. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am beyond appalled at spirits false advertisement. When looking at flights it displayed 2 seats left so I went ahead and booked the flight thinking the flight would sell out or the prices would go up. Less than 48 hours later multiple seats are available and the price of the flight has gone down. Spirit is falsely advertising availability to get customers to hurry up and book a flight. When I asked for a reservation credit so I could go back and rebook the flight I was declined even though I booked it in the first place was due to spirit lying about availability on the website.

  Business Response

  Date: 11/29/2022

  Hi ****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  Spirit offers a huge variety of prices on our seats, we strive to offer ultra-low fares and we often have many promotional and or deeply discounted fares. These fares will have limited seating and restrictions may apply to that flight. As with all other airlines, Spirit Airlines' prices may change throughout the day. Airfares are subject to change and several factors influence pricing.
  
  
  With that being said, we're unable to offer the difference if a lower fare becomes available. Its the same concept as if the price were to increase after youve purchased a ticket, we will not charge you the difference.