Complaints

This profile includes complaints for Spirit Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Spirit Airlines

  2800 Executive Way Miramar, FL 33025-6542

• 

  Spirit Airlines

  BWI Baltimore, MD 21240

• 

  Spirit Airlines

  114 N. Raliegh Avenue Atlantic City, NJ 08401

• 

  Spirit Airlines

  5757 Wayne Newton Blvd Las Vegas, NV 89111-8037

• 

  Spirit Airlines

  7200 Ne Airport Way Portland, OR 97218

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I went to ********** ****************** to a wedding. We flew on Friday for a wedding on Saturday. We HAD BOOKED Spirit Airlines and our bag is lost. We had to go out and buy new clothes, shoes, shirts parfum, UNDER WEAR ECT for the wedding. We really went to some tough time over there because we didn't know the area and had to look for stores to shopping. We think that spirit Airlines purposely neglected to protect and assure that we receive our bag.Until now we have not receive our bag nor a call or an email from Spirit Airlines saying that our bag is either found or loss. Spirit Airlines has really hurt us. We will no longer and forever choose Spirit Airlines for our trips anymore. It is a bad service and the people are really rude and careless. WE ARE REQUESTING A FULL REFUND OF THE **** AND COMPENSARY DAMAGES

  Business Response

  Date: 11/21/2022

  Hi ****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  I am sorry to hear that your bag was mishandled while in our care. I apologize for any inconvenience this incident may have caused.
  
  
  Lost bags are rare and were so sorry this happened to you. Our records show that you have already filed an incident report with us.
  
  Once you have filed a report and received your File ID, [*************], your next steps are to submit a claim with our Central Baggage team. You must submit a claim within 30 days of when you filed the initial report, or your claim will be denied.
  
  Instructions for submitting a mishandled baggage claim:
  
  1. Visit our Baggage Service web portal.
  2. Enter your last name and File ID [*************].
  3. Click on Create Online Claim.
  4. Follow the instructions shown and enter your information in the required fields.
  5. Provide all supporting documents (e.g., proof of purchase for claimed items, government photo identification, such as drivers license or passport.)
  6. Click the Submit button.
  
  Once all required documents are submitted, most claims will be processed within 30 days.
  
  For more information about the process for mishandled luggage, please click here.

• Initial Complaint

  Date:10/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ticket to go to ******************** and my baggage was lost. They refused to give me credit for the charges and had to pay extra for a return flight.

  Business Response

  Date: 11/21/2022

  Hi ********, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  I am sorry to hear that your bag was mishandled while in our care. I apologize for any inconvenience this incident may have caused.
  
  
  Please see the latest reply from our Central Baggage Team-
  
  
  Your Claim Form was not completed correctly, and there are details that I still require before moving to the next steps with your claim. The claim form is a legal document, so it is important that it is filled out legibly and, in its entirety with the description of the bag, and the itemized list of your luggage contents.
  I noticed that you grouped/bundled all of the contents of your bag. Additionally, you did not provide any details of your bag. As such, please log back into the Claim Form at www.spirit.com/bagclaim, and provide separate lines for each of your contents.
  *Please do not group your luggage contents together. *Please only provide the list of the items that were in the bag, not replacement items.
  *Be sure to include details such as: ************** Colors, Sizes along with the purchase dates, and amounts you paid for each item.
  Please also include a legible copy of your government issued identification card, drivers license, or passport. Our Contract of Carriage informs our Guests of the timeline required to submit a claim; your claim must be submitted within the 30 days of your arrival date. Please provide this information to us within the next seven (7) business days. I look forward to your reply so that I may continue working toward closure to your claim.
  

  Additionally, Itinerary changes are subject to a per guest service charge, plus any difference in airfare for the alternate requested date(s) or flight(s), and any difference in government taxes and fees. 
  
  
  
  If your new fare is less than the original fare, we'll provide you with a Future Travel Credit which can be used within 90 days to book any available travel. If the new flight has a higher fare, you'll need to pay the difference including any difference in government taxes and fees.

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted Spirit Airlines several times trying to change my flight time to an earlier departure for October 31, 2022, because I am experiencing a medical emergency and have been advised by my Medical Staff (****** Permanente) to go to the physicians office today to be seen for the medical problem that Im having). However, Spirit Airlines is giving me a hard time with moving my flight time to an earlier flight so I can get to ********* before 11:00pm. (I have booked over 5 flights with them for all my recent travel) as well as paid for the *********** program, so I dont see why they are not willing to accommodate me for what could potentially become a serious medical condition. I am only trying to get back to my Home State to be seen by the medical doctors in *********!!! If this was not an Emergency medical appointment, then I would not be charging my flight time! The original time to be seen was 4pm, but there were no flights available for this timeframe when I called Spirit Airlines, so ****** has instructed me to go today after 4pm and there is a flight leaving *** going to *** at 4:46pm today, and I am trying to get accommodations for this flight!

  Business Response

  Date: 11/21/2022

  Hi *****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  Itinerary changes are subject to a per guest service charge, plus any difference in airfare for the alternate requested date(s) or flight(s), and any difference in government taxes and fees. With the exception of optional service charges for carry-on bags and/or first and second checked bags, any difference in carriers optional service charges may also apply.
  
  
  
  Plans change we understand and that's why we offer several options on how to change your reservation. The quickest and least expensive option is to visit "My Trips" and make modifications yourself. Changes can be made up to an hour before scheduled departure. 
  
  If your new fare is less than the original fare, we'll provide you with a Future Travel Credit which can be used within 90 days to book any available travel. If the new flight has a higher fare, you'll need to pay the difference including any difference in government taxes and fees.

• Initial Complaint

  Date:10/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ticket from ****** ** to ******* **. I also bought a Travel Guard policy. Unfortunately, I couldn't recommend it. I bought tickets on 10/14 and 10/18 cancel them. I called Spiryt but they referred me to Travel Guard, Travel Guard referred me to Spiryt. Today they wrote to me that I do not give money. I called Spirit and found out there was no refund in my polo. And it says there is 100% refaund. I feel cheated because I bought tickets from Spirit and ****** too. I have never had such a problem, despite the fact that I was buying the same type of policy and sometimes I had to change my plans, I always got a refund from other airlines. I wanted to get along with them, at least to get a Volcher, but unfortunately the answer was no.

  Business Response

  Date: 11/21/2022

  Hi ******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  All Spirit fares and optional services are purchased as non-refundable; however, a refund will be allowed if a reservation is canceled within 24 hours of initial booking, provided the reservation was made seven (7) days or more prior to the flights scheduled departure. 
  
  
  
  Please note that refunds are always an option for flights that have had to be cancelled by Spirit. If a guest chooses not to travel for a flight that was still scheduled, we are only able to provide a Reservation Credit at this time.
  
  
  Please keep in mind, Spirit Airlines and Travel Guard are separate entities, each responsible for the services offered. 
  
  
  While I am unable to honor your request for a refund of your flight, I have issued a reservation credit you can use towards your next flight. 
  
  
  
  This Reservation Credit (RC) can be used to book any future flight available in our system through the expiration date. Your credit is non-transferable and only the Guests linked to this reservation can redeem this credit. Once the credit expires, it cannot be reinstated.
  
  
  You can redeem the Reservation Credit online at www.spirit.com. After you select your desired travel dates, city pairs, flight times and contact information, scroll down to the button labeled "apply vouchers and credits". Enter your previous reservation number in the tab labeled "Reservation Credit". It will then apply the amount of the credit to your reservation. This process must be complete before entering your payment information.
  
  
  The information to your credit is below.
  
  
  Reservation Code: QECYJS
  Amount: $254.36
  Expiration date: February 17, 2023
  
  
  You dont need to travel by the expiration date, you just need to book your travel by then. Dont forget to read the terms and conditions provided in the link:
  
  
  https://******************************************/hc/en-us/articles/202097966-How-do-I-find-and-redeem-my-reservation-credit-

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spirit had a lot of people in training and provided incorrect information causing us to miss our flight. The baggage drop line at Spirit was over 30 minutes. When I finally ask an agent (it was hard to find one). He pulled us out of the line and took the bag. He asked if we had *** pre check. Because we didnt he directed us to the regular *** line even though we had a child in a wheelchair. We waited in the *** line almost 30 minutes before being told wheelchairs have a speedster line. The Spirit rep should have been aware of this. I have never seen such a staff issue with an airline. When it takes longer than 30 minutes for a bag drop, there is an issue. Apparently travelers should arrive more than 3 hours if traveling spirit. We picked this flight to ensure the kids would be back for trick or treating. The incompetence on behalf of Spirit has ruined their trip. It will be the last Spirit flight for us.

  Business Response

  Date: 11/21/2022

  Hi *******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  I truly appreciate you bringing your concerns to our attention and assure you that the level of service you received will be shared with our Director of Airport services for review and use in our ongoing training efforts. Guided by your feedback, we are taking the steps necessary to continually improve our operation.
  
  
  Please know, Spirit has no control or authority over TSA and is unbale to expedite their lines. 

  Customer Answer

  Date: 11/23/2022

   
  Complaint: 18335992
  
  I am rejecting this response because: I contacted Spirit on Monday to their response and they have not responded to my e-mail.  Clearly Spirit has misunderstood my complaint and is incorrectly shifting the blame to TSA.   The Spirit agent rebooking everybody also used that excuse (that they have no control over TSA) even though most of people in the rebooking line were complaining about the Spirit counter and bag drop, not TSA.  SHe did not want to listen to any of the issues.    The biggest issue was at the Spirit not TSA.  It is interesting that Spirit employees must be trained to blame it on TSA. There were not enough Spirit workers to handle the passengers for their flights.  It is my understanding many of the Spirit employees were in training (perhaps that is why we were provided incorrect information).    The bag drop line at Spirit wrapped the entire depth of the airport at Spirit. I have never seen that many people trying to drop bags.  The systems are difficult and require a lot of extra information (photo ID and taking I pictures) which delays the lines and requires extra assistance.  There was not a single Spirit employee helping with the kiosks for baggage tags.  In fact, you almost could not find any Spirit employees- just a couple behind the counter and a couple at bag drop.  Spirit has two employees solely rebooking passengers at the gates.  If it requires two employees that shows there are too many rebooking.  Perhaps if they had the two additional employees helping at bag drop instead of using them to rebook flights, not as many people would have missed the flight.   Clearly Spirit was understaffed and not properly trained.  Perhaps this is a specific issue at the ***************, because there were no issues in *******.
  
  We also had issues upon arrival with Spirit in *******.  We had to wait over 20 minutes for my daughters wheelchair.  When I asked the spirit representative, she was rude and told us we would need to go to baggage claim since it had not come out on the jetway. Obviously, if you gate check a wheel chair, you need it upon arrival and it should not go to baggage claim as she suggested.  It finally did arrive at the gate, but the agent should have had better training and knowledge to understand a wheelchair should not be sent to baggage claim.  She did not even offer to get a wheelchair to transport her to baggage claim.   The checked bag took almost an hour. The clear ****** is that any Spirit passenger should not check a bag.  

  We could have driven from ******* to ******* in the amount of time it was going to take Spirit to get us back after rebooking.   We rebooked on United for $1,349.00.  The most interesting part is that there were no issues in the United terminal.  If TSA had been the issue that morning as Spirit suggests, United would have been affected as well, but we did not see any rebooking line like was occurring at Spirit.  

  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/06/2022

  Hi *******, 

  We appreciate your continued correspondence through the Better Business Bureau.
  

  I'm so sorry you are dissatisfied with the resolution provided, but I'm afraid I'm unable to alter the position provided.
  

  Customer Answer

  Date: 12/06/2022

   
  Complaint: 18335992
  
  I am rejecting this response because: they were unable to provide the service.  We had to fly United Airlines instead.  Spirit employees in ******* acknowledged they had many in training.  Obviously they did not have enough staff or trained employees to deal with their flights as evidenced on the day of arrival and the day of departure.  United Airlines did not have these issues that same morning.  I contacted Spirit by phone the day of the flight twice and never was connected to a representative.  I responded to Spirits initial e-mail in response to the BBB complaint and never received a response back from Spirit.   The poor customer service is evident at every stage of dealing with Spirit.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/31/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need a refund for the savers club that I was charged for on October 25th. We have had nightmare experiences on multiple occasions. I need a refund. I can't afford to pay for a fee with a company that doesn't care for their customers.

  Business Response

  Date: 11/21/2022

  Hi *******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  I have reviewed your *********** membership and I see y our refund was processed in the amount of $69.95 back to your card ending in 8215. 

• Initial Complaint

  Date:10/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spirit Airline canceled my reservation with notifying me. They charged me for the ticket and said I made a policy violation, so they canceled my flight. They keep all the money I paid for the flight and and left me stranded in *******. Spirit should have notified me if they were canceling my reservation.

  Business Response

  Date: 11/21/2022

  Hi ****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  
  Were so sorry to hear that your return flight was cancelled. While reviewing your reservation EJSHNA, I see that you were not checked in and unable to complete travel with us on your outbound flight.  Per our Contract of Carriage, when a Guest misses their outbound flight and fails to notify our ****************** or Airport staff prior to missing the flight, their return flight is automatically cancelled. We encourage our Guests to reach out to us prior to their travel time if there are any changes to their travel plans to ensure that their return flight is saved.
  
  
  
   I see you were issued a reservation credit you can use towards your next flight. This Reservation Credit (RC) can be used to book any future flight available in our system through the expiration date. Your credit is non-transferable and only the Guests linked to this reservation can redeem this credit. Once the credit expires, it cannot be reinstated.
  
  
  You can redeem the Reservation Credit online at www.spirit.com. After you select your desired travel dates, city pairs, flight times and contact information, scroll down to the button labeled "apply vouchers and credits". Enter your previous reservation number in the tab labeled "Reservation Credit". It will then apply the amount of the credit to your reservation. This process must be complete before entering your payment information.
  
  
  The information to your credit is below.
  
  
  Reservation Code: EJSHNA
  Amount: $266.16
  Expiration date: February 09, 2023
  
  
  You dont need to travel by the expiration date, you just need to book your travel by then. Dont forget to read the terms and conditions provided in the link:
  
  
  https://******************************************/hc/en-us/articles/202097966-How-do-I-find-and-redeem-my-reservation-credit-

• Initial Complaint

  Date:10/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband ********************* and I booked a trip to ********* ******** from *** airport with a connecting flight in ************** *******. My husband recently became a **** citizen, but does not have a **** passport yet. He has a ********* passport and the original certificate of naturalization which is proof that he is a **** citizen. We were allowed by Spirit Airlines to leave the **** with this documentation. When we tried to return to the **** on October 30th via flight confirmation VCTPNY the Spirit agents at ******************* Airport in ********* would not accept this documentation and told ** we needed to provide them a letter from the **** consulate or embassy. They canceled both our reservations without confirming that we wanted them canceled (I am a **** citizen with a valid **** passport and could have returned on the original flight). They offered ** a credit for future booking. What I dont understand is why they would allow us to leave the **** with this documentation and no letter, but will not allow us to return and are now asking for a letter.

  Business Response

  Date: 11/21/2022

  Hi *******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  I'm so sorry to hear what has happened. The documents provided to enter ******** were accepted, however, traveling outside of ********, they were not acceptable. 
  
  
  
  Please be advised it is the guest responsibility to ensure that you have the correct documents to travel. Nonetheless, I have gone ahead and issued a refund in the amount of $610.70 back to your card ending in ****. Refunds are processed immediately on our end but may take 5-7 business days depending on your bank. 

• Initial Complaint

  Date:10/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10.26.22 I purchased wifi from Spirit airlines for $9.99. My flight was on 10.28.22. Just about an hour into the 5 hour flight I was kicked off the wifi. When I tried to reenter my code on the same device it would not let me back on the wifi. It had the error message "The code you entered is not valid" and there was still 2hours and 51 minutes left on the flight. I called customer service on ******** and ******** and both times I was on hold for approximately 7 minutes and the other line disconnected. I spoke with the check in agents at the airport on 10.30.22 and they told me there was nothing they could do and to retry customer service. I also tried to use the chat agent but it would not give me an option for wifi help. I would like a refund, not a voucher for this.

  Business Response

  Date: 11/21/2022

  Hi *****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns. 
  
  
  
  To obtain a refund, please click here and complete the form. You will need your Receipt Number, which can be found in the email your received when you purchased your Wi-Fi package.
  

• Initial Complaint

  Date:10/30/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (2nd Flight) - This complaint is related to my experience when I travelled with Spirit Airline on 10/24/22 by taking flight (#NK1893). The gate is gate (#D4). My confirmation (# is VDCK9V). We departed from ******* at (9:55 am) and arrived in ******* at (11:08:am). When we landed we were told to go to carousel (#2 ) to pick up our luggage.To my surprise the luggage was put on carousel (#1). This is when I learned my luggage had been damaged. I filed a claim with Spirit Airline on 10/25/22 via the website as instructed. I was told there would be a response between (*****) hours. I have not heard anything back and this airline has gotten away with damaging a piece of my luggage. I should mention this is luggage piece is part of a 4 piece set and is now ruined.(1st Flight) - I flew this same airline on 10/21/22. My confirmation (#WHGNHZ) on flight ( #NK635). I flew from ******* to *******. We were scheduled to leave at 3:50 pm and arrive at 6:51pm from (Gate L9). I spoke with a worker that explained they had given our flight to people going to (*****) because they'd been waiting since 8 :00 am that morning due to their plane having problems. I was then shifted to (Gate L7) and was late getting to ******* by (4 hours). The reason for this is because Spirit Airline were still repairing the flight that had been broken from that morning. Essentially Spirit Airline gave myself and other passengers the plane that the (***** people were waiting for). This was the most unfair experience ever. We received an email with an apology asking us to fly again with a $50.00 credit. This might had been an appeasement tactic. Finally, on my trip home they damaged my luggage and I won't stand by and let them say nothing about it. This is second horrible flight. I want something done about this egregious behavior. It's unacceptable.Respectfully, *****************************, *** ** ***

  Business Response

  Date: 11/21/2022

  Hi ******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  I am sorry to hear that your bag was mishandled while in our care. I apologize for any inconvenience this incident may have caused.
  
  
  If a bag/item is delayed, lost, damaged or pilfered, a Spirit Airlines representative at the airport must be notified and a report must be filed within four (4) hours of arrival of the flight on which the guest traveled.
  
  
  As there was no baggage report filed within the 4 hour timeframe, we are unable to reimburse for your damaged luggage. I have however, issued a refund of your bag charge in the amount of $62.00 back to your card ending in 3161. Refunds are processed immediately on our end but may take 5-7 business days depending on your bank. 
  
  
  
  Please accept our apologies regarding your flight delay. Our records show that your flight was delayed due to a maintenance-related issue. We do all that we can to prevent delays, but at times they're unavoidable as the safety of our guests and crew comes first.
  
  
  We understand your travel plans were disrupted. Our station issued each of you a Future Travel Voucher (FTV) in the amount of $50.00. I've provided it again below. 
  
  
  
  Future Travel Vouchers must be booked by the voucher's expiration date for travel on any flight dates available in the system. The amount covers the flight price of the base fare. Vouchers cannot be used towards bags, taxes, seats, onboard purchases, or vacation packages. Vouchers are nontransferable. You dont have to fly by the expiration date, just make a reservation before it expires. You can redeem vouchers online at spirit.com or by calling our ******************* at ************.
  
  
  
  Guest name: *************************
  Voucher code: 45878108081500059
  
  Amount: $50.00
  Expiration date: January 17, 2023
  
  
  For information on how to redeem your voucher, click here.

  Customer Answer

  Date: 11/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Additionally,  I am not completely in agreement but with this response from Spirit.  I don't know if they will do much else.   They do not have a good reputation as evidenced by correspondence.  Why on earth would I want to fly with them again? This organization  could turn this ($50) voucher into cash toward the replacement of my luggage. They have chosen not to and want to force their business on me.  
  
  Respectfully,
  
  *****************************