Business Profile

Airlines

Spirit Airlines

Headquarters

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Complaints

This profile includes complaints for Spirit Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,295 total complaints in the last 3 years.
1,037 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 25th I was heading back to ***** from ******* I chose a flight that had a three hour layover in ******** because all the other flights had crazy layovers. I departed ******* at around 7:00am and arrived in ** at around 9:00. My next flight didnt depart until around noon so I just patiently waited until noon. Once noon comes around we began the boarding process from there all passengers boas the plane. After everyone gets settled in for take off we head over the the take off area. In the process of doing that we had to wait for four planes to take off before we were able to do so, during that time we noticed the weather was starting to take a turn so the pilot decided to wait it out. It rained for two hours so we just sat on the plane for two hours. After the inclement weather began to subside we had to make a trip back to the terminal to fill the plane up with fuel because it was low due to plane just running for two hours at the take off area. From there the pilot made an announcement that if any passengers are welcome to exit the plane to either get food or just stretch your legs while the place was being fueled up and for the other individuals who wished to stay on during that time were welcome to do so. Minutes later there an announcement by the pilot that it was now mandatory that all individuals exited the plane and take the belongings with them. Thereafter our flight time was pushed back to 2:30pm to 3:30pm to 4:30pm to 6:30pm to 7:30pm to 8:00pm to 8:30 to 9:00pm and then finally the decided to cancel. So at that point the gate agents directed up to the ticket gate in the front of the airport. I had to call off the work the following day so I lost out on money once I get to the gate to see when I would be able to leave they were saying the dont have anything until Wednesday the 27th I declined that option eventually the found one that left out on Tuesday I took that. I stayed the night at the airport and I only got a $50 voucher as compensation
Business Response
Date: 08/18/2022
Hi Kevonte,

We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.

I'm so sorry to hear your flight was canceled due to weather. We do all that we can to leave on time, but your safety will always come first.

When these unexpected cancellations happen, we can re-book you on the next available Spirit Flight or, we can issue a refund of the unused portion of your itinerary. As requested, you were re-booked for the next available Spirit flight.

I know that this trip didnt go as planned, but I hope that you will give us another opportunity to make it right. While Im unable to reimburse you for your out of pocket expenses, Ive issued future travel vouchers for you.

The amount covers the base fare for Spirit flights. Vouchers cannot be used towards bags, taxes, seats, or onboard purchases. Youll have 60 days to think of an awesome place to go and book it. You dont have to fly by the expiration date, just make a reservation before it expires.

I've provided the information for your voucher below:

https://******************************************/category/article/KA-01231

Name: *****************************
Voucher: 45053442042600001
Amount: $100.00
Expires: November 14, 2022
Customer Answer
Date: 08/18/2022

Complaint: 17689404

I am rejecting this response because:
Despite encountering inclement weather we definitely could have taken off before the weather took a turn for the worse. I witnessed four other planes take off before us even though we arrived at the take off strip before them. There was no justification of why we were just sitting there the only thing that was said to us was that we would be taking off shortly.
Sincerely,

*****************************
Business Response
Date: 08/18/2022
Hi Kevonte,

Thank you for your reply. Please know that the take off decision comes from Air Traffic Control and is not up to the Pilot.
Customer Answer
Date: 08/18/2022

Complaint: 17689404

I am rejecting this response because: I get that but to not inform your consumers of what is going on is not okay and to sit on the plane for two hours just to be told were going back to the terminal to because the fuel is low and inform everyone that well be on our way thereafter is no acceptable either

Sincerely,

*****************************
Initial Complaint
Date:08/08/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
please see attached
Business Response
Date: 09/07/2022
Guest complaint is blank and provided an email address of ***************************
Initial Complaint
Date:08/08/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Confirmation Code: EJCE4N On July 28, I travelled from *** to *** with spirit (NK290). When approaching ***, the plane tried to land but couldn't and had to do an emergency procedure. It was very scary and none of spirit crew said anything for the 15 min that followed. passengers were screaming and crying, we all thought we would die. After 15 min, the pilot said that we need to go to *** as he didn't put enough fuel in the plane to try another approach in LAS. the plane went to *** and we deplaned, waited and re boarded again to try to finally go the LAS. We arrived more than three hours after the initial time and no food or beverage was provided. As I had a terrible experience and a terrible customer service from the team, I am asking for a full refund of my trip.
Business Response
Date: 08/18/2022
Hi ******,

We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.

Our records indicate that your flight was diverted due to bad weather. Air Traffic Control (ATC) ensures the safe operation of all aircraft flying at any given time. When there is inclement weather, ATC makes sure that there is enough safe space between aircraft. Delays and cancellations *** occur due to the limited airspace during times like these.

I can assure you that we are highly confident in our pilots abilities and would not jeopardize the safety of our passengers and crew members by placing an under trained or under qualified pilot in command. Spirit has an outstanding safety record which we have maintained through years of experience, careful training and planning.

Our pilots are highly trained using class D approved simulators; these simulators allow us to introduce all kinds of variables and situations that *** or *** not be encountered during actual flying. This allows us to train our pilots in a controlled environment and gives them thousands of hours of practice and experience.

While I am unable to honor your request for a refund of your flight as travel is complete. I have issued Future Travel Vouchers for you.

Future Travel Vouchers must be booked by the voucher's expiration date for travel on any flight dates available in the system. The amount covers the flight only portion of the base fare. Vouchers cannot be used towards bags, taxes, seats, onboard purchases, or vacation packages. Vouchers are nontransferable. You dont have to fly by the expiration date, just make a reservation before it expires. You can redeem vouchers online at spirit.com or by calling our ******************* at ************.

Guest name: Maxence Rabayrol
Voucher code: 45055346646600001

Amount: $50.00
Expiration date: November 14, 2022

Guest name: Marion Petit
Voucher code: 45055370585500001

Amount: $50.00
Expiration date: November 14, 2022

For information on how to redeem your voucher, click here.
Initial Complaint
Date:08/08/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 4th 2022 I was preparing to travel to visit family. The Spirit airline began to send me emails to check in. I actually started receiving them the day before. So the morning of the trip I clicked the link in the email and that directed me to download the app to check in. I began the online check in process and was immediately mislead into buying a seat. I did not want to buy the seat and tried contacting sister who purchased ticket but she was at work and I had to figure it out my flight was scheduling to leave at 2pm and it was 10am. I didnt want any problems! But I got so many!! I read the page in the app there was no option to skip, no explanation that this was a choice and not an option. It was in every way deceptive! I graduated from ************** in Computer Arts, I am familiar with computers, software, and apps. I can tell you this was a trick. The design of the page makes you believe that in order to check in one must pay money! I fell for it and spent an extra 50$ on a seat!!! Outrageous!! Especially when the passenger next to me breath smell like old eggs! I will need my money back and encourage the company to redesign that page by adding a SKIP button at the same place you see BUY button!!! It should be the law. But if not the law then please be ethical. I look forward to resolving this as well as the discriminatory practices I fell victim to on this trip, that cannot be addressed here. I have submitted that complaint separately to appropriate channels.
Customer Answer
Date: 08/09/2022
Thank you for your attention. Here are the boarding pass. These seats were sold for $22,$29.
Business Response
Date: 08/17/2022
Hi Kesi,

We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.

I'm sorry to hear your experience with our mobile application hasn't been the greatest. Our IT team is working to fix any bugs in our system. I'll pass comments about your experience on for review for any necessary changes.

On every Spirit flight, Guests have the opportunity to select their preferred spot onboard. If you don't select a seat, we assign random seats at check-in for free.

As a courtesy, I have gone ahead and issued a refund in the amount of $49.00 for your seats back to your card ending in ****. Refunds are processed immediately on our end but may take 5-7 business days depending on your bank.
Customer Answer
Date: 08/17/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me for this complaint.

Sincerely,

************************************
Initial Complaint
Date:08/08/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a flight from **********, ** to ************** ** for Sept 30th and back on Oct.9th through Spirit Airlines. They changed my flight schedule several times including returning on the 10th of Oct. instead of the 9th. Once flying out of ******* on the 10th {which I booked a hotel for} and then changed it to flying out of ************** on the 10th, so I cancelled the hotel for ******* and booked one in **************. Now they have cancelled my flights all together because the return flight from ************** to ******* is no longer available. I was never asked about making arrangements that could work. I called the airline and asked them to reinstate my flights minus the ************** to ******* flight because we could drive. I was told they would not do that but they would book a new flight for me and I had to pay the difference in price. I said they should rebook me at the price I originally paid as this was in no way my fault. They said they wouldn't. I have spoken with 3 different people, the last one told me my whole flight was cancelled due to Covid but they could "book me a new flight at the same times as my original" " I thought you just said they were cancelled due to Covid". They also refused to connect me to a supervisor/manager and told me to file a complaint on the website. I did, but it stated that I may not hear from them for 30 days. I feel this is very poor customer service. I have accommodated all the changes they made on me I:E changing fly home dates and hotels, but they won't accommodate me for their issue. Please help! I just want to make it to my cruise and back home without paying higher prices. That's one reason I booked early.
Business Response
Date: 08/17/2022
Hi *******,

We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.

I truly appreciate you bringing your concerns to our attention and assure you that the level of service you received will be shared with our *********************** Team for review and use in our ongoing training efforts. Guided by your feedback, we are taking the steps necessary to continually improve our operation.

After further review of your reservation, our records indicate that you did indeed experience a schedule change. There are times when we have to make the difficult decision to modify your original flight plan to ensure an overall efficient operation. We understand that this may have a significant impact on your travel schedule, and for this we deeply apologize.

When there is a schedule change, we always send flight status notifications to the email that we have on file. Once received, you do have the option to accept or deny the changes.

In these cases, the options available to our customers are re-accommodation on the next Spirit flight, a refund of the affected segment or a reservation credit.

Upon reviewing your reservation I see you were able to rebook your flight and still have $265.96 in credit remaining.

The information to your credit is below.

Reservation Code: GHIDPG
Amount: $265.96
Expiration date: November 1, 2022

Dont forget to read the terms and conditions provided in the link:

https://******************************************/hc/en-us/articles/202097966-How-do-I-find-and-redeem-my-reservation-credit-
Initial Complaint
Date:08/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged for inflight purchases on May 19th and July 17th. Both days I was definitely not flying nor did I fly within 5 business days of those dates. Spirit is stealing from people!!!
Business Response
Date: 08/17/2022
Hi ********,

We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.

Spirit's onboard purchases are managed by a third-party vendor. Please refer to the link below, for a breakdown of you receipts regarding onboard purchases.

https://spirit.inflightcafe.com/action/receipt

Please be advised that our onboard purchases may take months to process payments for items purchased onboard. Charges like these are usually delayed because they are processed by bulk after a certain period, unlike regular purchases.

I apologize for any inconvenience that this may have caused.
Initial Complaint
Date:08/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My had $236 in flight credits of which they are claiming expired. I think its completely unfair to consumers especially during tough times like now that they just keep peoples money. I didnt use the service thus I should still have a credit. I receive statements and never received anything stating that my credits were expediting. Spirit is the only company thats not transparent with customers, and applying extreme restrictions on everything. Im requesting that my credits be reinstated as valid for travel use.
Business Response
Date: 08/17/2022
Hi Sade,

We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.

Please note that refunds are always an option for flights that have had to be cancelled by Spirit. If a guest chooses not to travel for a flight that was still scheduled, we are only able to provide a Reservation Credit at this time.

I have gone ahead an reinstated your reservation credit. Please know credits are only valid for 90 days. You do not have to fly by the expiration date you only need to book a flight before the credit expires. At this time we have flights available in the system until March 7th, 2023.

This Reservation Credit (RC) can be used to book any future flight available in our system through the expiration date. Your credit is non-transferable and only the Guests linked to this reservation can redeem this credit. Once the credit expires, it cannot be reinstated.

You can redeem the Reservation Credit online at www.spirit.com. After you select your desired travel dates, city pairs, flight times and contact information, scroll down to the button labeled "apply vouchers and credits". Enter your previous reservation number in the tab labeled "Reservation Credit". It will then apply the amount of the credit to your reservation. This process must be complete before entering your payment information.

The information to your credit is below.

Reservation Code: YBHIGY
Amount: $237.40
Expiration date: November 13, 2022

Dont forget to read the terms and conditions provided in the link:

https://******************************************/hc/en-us/articles/202097966-How-do-I-find-and-redeem-my-reservation-credit-
Initial Complaint
Date:08/07/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I needed to change my flight due to a family emergency and they asked for paperwork which i supplied and then changed their request. then when i finally cancelled my flight because they were not willing to help me out they charged more then the fee that is stated on their website. I am asking to have my full flight refunded as they are charging fees that are not listed on their site.
Business Response
Date: 08/17/2022
Hi ***,

We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.

All Spirit fares and optional services are purchased as non-refundable; however, a refund will be allowed if a reservation is canceled within 24 hours of initial booking, provided the reservation was made seven (7) days or more prior to the flights scheduled departure.

Guests who initiate a cancellation after 24 hours of booking to their non-refundable reservations will not receive a refund. A cancellation charge; 0-6 days out is $99, **** days the charge is $49, and no charge for trips more than 60 days out over the phone plus a Passenger Usage Fee of $22.99 per segment will be deducted from the total cost of your reservation and a reservation credit will be created for the remainder, if applicable.

For more information regarding our Modification/Cancellation guidelines, I've included the link below for your reference.

https://******************************************/hc/en-us/articles/202097076-How-can-I-change-or-cancel-my-reservation-

I have also provided a link with the additional cancelation and modification fees, listed on our website.

https://www.spirit.com/optional-services

While I am unable to honor your request for a refund, I have issued a full reservation credit for your canceled flight.

This Reservation Credit (RC) can be used to book any future flight available in our system through the expiration date. Your credit is non-transferable and only the Guests linked to this reservation can redeem this credit. Once the credit expires, it cannot be reinstated.

You can redeem the Reservation Credit online at www.spirit.com. After you select your desired travel dates, city pairs, flight times and contact information, scroll down to the button labeled "apply vouchers and credits". Enter your previous reservation number in the tab labeled "Reservation Credit". It will then apply the amount of the credit to your reservation. This process must be complete before entering your payment information.
The information to your credit is below.

Reservation Code: ULVTKK
Amount: $143.98
Expiration date: November 13, 2022

Reservation Code: ULVTKK
Amount: $21.20
Expiration date: November 03, 2022

Dont forget to read the terms and conditions provided in the link:

https://******************************************/hc/en-us/articles/202097966-How-do-I-find-and-redeem-my-reservation-credit-
Customer Answer
Date: 08/17/2022

Complaint: 17683703

I am rejecting this response because:

I was not able to cancel the reservation online as it would not let me and i told the **************** Representative that. also i had a family emergency that required me to change the flight and i was told that if i supplied a admission form of the facility that i would receive full credit then when i did supply that they changed there minds and said it had to be a doctors note on letter head signed by the doctor ************** I cancelled the flight at that point because i was falling into the window of the $99 cancellation fee and was getting no resolution from the customer service Rep. I don't accept there response and would like this to go further.

Sincerely,

*************************
Customer Answer
Date: 08/18/2022
I did not realize that the offered a full credit for my tickets and I have contacted them directly that I am willing to accept the resolution that they have proposed. I am sorry I didnt read the full message before I replied back. Can you go ahead and **** this issue as resolved so that the business knows that I have accepted the credit.

Thank you,
*** Kasenchak
Initial Complaint
Date:08/06/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son and I were booked for a round trip flight from *************** to *************************************, confirmation XNGZ5E. The flight was cancelled, we were told due to weather in ***********. I was offered the option of being reimbursed for the flight, which I accepted. I had previously that week put in for a seat bid. The day of the flight, prior to cancellation, I was notified via email that our seat bid was successful and our seats would be upgraded for a price of $64.00 (see attached confirmation email of original price paid for ticket, confirmation of seat bid, and credit card statement showing seat bid charge). The ticket agent that processed the reimbursement assured me that the cost would include all amounts paid for the ticket including the seat bid. I was reimbursed $414.36 which was the cost ONLY for the tickets. I tried to contact Spirit customer service to resolve and was advised they could not see the seat bid amount charged and the issue would have to be resolved through Spirit Corporate, via an online complaint, for any amounts paid for seat bid. How Spirit offer a seat bid/upgrade service without a clean and direct way to reimburse for said fees paid on cancellation of flight? It's no wonder Spirit has such a bad reputation.
Business Response
Date: 08/16/2022
Hi ********,

We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.

I have gone ahead and issued your refund in the amount of $64.00 for your seatbid. Refunds are processed immediately on our end but may take 5-7 business days depending on your bank.
Initial Complaint
Date:08/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have booked a flight to ****** from *** and paid for the front seats for me and my sister in law who is a minor traveling with me. The flight was first one how delayed and after everyone was in the flight and I was in my front seat with my sister in law a crew member came and changed my seat with out asking me or contacting me in any way to the last seat on the plane. I paid for the bigger seat for a reason, I am pregnant and need the extra room. She told me if I didnt move I had to get off the aircraft. I have back pain and was in pain during the entire flight. This is the worst experience I have ever had with a business. After everyone boarded the plane we had to wait another hour to leave the airport
Business Response
Date: 08/16/2022
Hi *****,

We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.

I have reviewed your reservation KLLW2H and I see you were assigned 1E at the kiosk at no charge when checking in for your flight. As 1E does not exist and was assigned in error, you were moved to the next available seat.

I have gone ahead and issued a refund in the amount of $39.00 for ***'s seat back to your card ending in ****. Refunds are processed immediately on our end but may take 5-7 business days depending on your bank.

Due to the seating issue on your flight, your flight was delayed.

While I know we can't change your past experience, I've created a voucher in the amount of $50.00 that you can use towards your next Spirit flight.

Future Travel Vouchers must be booked by the voucher's expiration date for travel on any flight dates available in the system. The amount covers the flight price of the base fare. Vouchers cannot be used towards bags, taxes, seats, onboard purchases, or vacation packages. Vouchers are nontransferable. You dont have to fly by the expiration date, just make a reservation before it expires. You can redeem vouchers online at spirit.com or by calling our ******************* at ************.

Guest name: LETICIA *********************
Voucher code: *****************

Amount: $50.00
Expiration date: November 12, 2022

Guest name: Mia Videla
Voucher code: 45030960217700001

Amount: $50.00
Expiration date: November 12, 2022

For information on how to redeem your voucher, click here.
Customer Answer
Date: 08/18/2022

Complaint: 17681916

I am rejecting this response because:

Sincerely,

*************************
Business Response
Date: 08/23/2022
Hi *****,

We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.

I have reviewed your reservation KLLW2H and I see you were assigned 1E at the kiosk at no charge when checking in for your flight. As 1E does not exist and was assigned in error, you were moved to the next available seat.

I have gone ahead and issued a refund in the amount of $39.00 for ***'s seat back to your card ending in ****. Refunds are processed immediately on our end but may take 5-7 business days depending on your bank.

Due to the seating issue on your flight, your flight was delayed.

While I know we can't change your past experience, I've created a voucher in the amount of $50.00 that you can use towards your next Spirit flight.

Future Travel Vouchers must be booked by the voucher's expiration date for travel on any flight dates available in the system. The amount covers the flight price of the base fare. Vouchers cannot be used towards bags, taxes, seats, onboard purchases, or vacation packages. Vouchers are nontransferable. You dont have to fly by the expiration date, just make a reservation before it expires. You can redeem vouchers online at spirit.com or by calling our ******************* at ************.

Guest name: LETICIA *********************
Voucher code: *****************
Amount: $50.00
Expiration date: November 12, 2022

Guest name: Mia Videla
Voucher code: 45030960217700001
Amount: $50.00
Expiration date: November 12, 2022

For information on how to redeem your voucher, click here.

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