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Business Profile

Electronics and Technology

Arise Virtual Solutions, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 103 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been contracted on the Arise platform for a little over two years. In the time I have been contracted to work with them, I have faced multiple difficulties with my account being suspended due to errors on their part which ultimately affected my ability to earn income and provide for my family. I have been notified that my account has been suspended yet again due to them needing me to complete a security verification, which has already been done on two different occasions. The last time I went through this hassle, it took me nine months to get it resolved, and I had to jump through an incredible amount of hoops in addition to sending over 100 different emails to Arise for assistance to get this resolved. It wasnt until I filed a complaint with the Better Business Bureau that somebody finally contacted me and offered assistance. Here we are almost a year after getting it resolved the first time and I am running into the same issue. I am getting no assistance via email and there is no phone number for me to call to be able to speak with someone directly. I am now going to miss out on my chance to complete the certification to start with a new client all because they made a mistake again. I have done everything requested and required of me in less than 24 hours after it was requested and I am still being penalized. Arise does not care about the independent contractors they do business with because they will easily replace anybody and everybody. This company is nothing but a fraud and a headache.

    Business Response

    Date: 04/07/2025

    Arise has communicated with **** ******* and the issue is being addressed.

    Customer Answer

    Date: 04/21/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *******

  • Initial Complaint

    Date:02/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a 1099-*** tax form from Arise Virtual Solutions for $4,013.93, despite never having worked for, contracted with, or made any contact with the company. Concerned about this error, I attempted to reach Arise Virtual Solutions numerous times using the phone number listed on the 1099 form. However, each time I called, an automated system disconnected the call before I could speak with a representative.I am requesting that Arise Virtual Solutions correct this issue immediately by confirming that I was mistakenly issued this form and ensuring that any erroneous tax filings associated with my name are corrected. Additionally, I would appreciate proper communication channels to address this matter, as the current phone system does not allow for resolution.

    Business Response

    Date: 02/11/2025

    Arise is in contact with ****** ***** and the issue is being addressed.

  • Initial Complaint

    Date:01/27/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just finished a whole 1 month training period their ************************ They had taken around a week and couple days to tell if we were certified or not. I took a full week of blended calls for one hour each and I did have some after class ended that was scheduled. Their policy states once you are logged into the phone, you will be compensated. I did certify but I have not received my full amount for I had already done. Reached out to their support but no solution yet....

  • Initial Complaint

    Date:01/19/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am submitting this follow-up complaint regarding my ongoing issue with Arise Virtual Solutions, referenced under Complaint #********.On September 20, 2024, at 4:40 PM, I was contacted by Samoa *********, a representative of Arise Virtual Solutions. During this call, Ms. ********* gathered details about my complaint and stated that my account had been suspended due to a pending investigation into alleged fraudulent activity. She assured me that I would receive a follow-up call with findings and further clarification regarding the suspension.Unfortunately, I have not received any additional communication from Arise Virtual Solutions as promised. This lack of follow-up and transparency has caused significant frustration and uncertainty.I am requesting the BBBs assistance in addressing the following:1. A detailed explanation from Arise Virtual Solutions regarding the specific reason for my suspension and any evidence supporting the claims of fraudulent activity.2. Assurance that all 2024 tax documents will be mailed to my mailing address on file.3. Immediate discontinuation of automatic email messages sent through the Crowd Hub *********** this time, I have no means of communication with Arise Virtual Solutions outside of the BBBs intervention. I am relying on your assistance to help ensure that this matter is resolved promptly and fairly.Thank you for your continued support and attention. I look forward to your response and any updates regarding this issue.

    Business Response

    Date: 02/13/2025

    Arise is in receipt of this, and the original complaint. The case is not closed, the investigation is ongoing.

    Customer Answer

    Date: 02/15/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *********

  • Initial Complaint

    Date:01/13/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have serviced with Arise off and on since 2018. Recently, I completed certification for my current client, whom I love, but never received pay nor communication regarding lack thereof for hours serviced during certification 10/15/24 - 10/31/24 and 11/1/24 - 11/15/24. Per their website, any monies not successfully deposited will be tried 3 pay cycles and then held. My bank says no deposits were made in November and the acct was closed June of 2023. I updated the bank info and contacted Arise numerous times starting 11/15/24 with no resolution other than the runaround. In addition, they inadvertently terminated my statement of work on 11/11/24 without notifying me, did not want to pay me for the hours worked in 11/11/24, and forced me to contact partner support times to get their error corrected, which caused me undue stress and several hours waiting in partner support to get an explanation/reinstatement/correction to service hours. I was reinstated on 11/18/24 and have been successfully servicing since then, however I still have not received pay for the pay periods listed above. Although I am grateful to service my current client, I am extremely disappointed in what now appears to be unfair business practices on the part of Arise Virtual Solutions. I was afraid to file a complaint as I love servicing the current client and was offered a promotion-so-to-speak, which is to begin on 01/16/25 - I am apprehensive because I do not wish to have any further issue, nor my position rescinded, and only want what is rightfully owed to me. Thank you.

    Customer Answer

    Date: 02/18/2025

    Please close this complaint as resolved. The business has fulfilled their obligation to me as of January 13, 2025. I appreciate the BBB for providing a platform for the everyday person to file complaints against big business when not treated fairly. Thank you.

  • Initial Complaint

    Date:12/28/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **Subject: Urgent: Termination of MSA and SOW Agreement Due to Security Concerns** Here's the polished and professional version of your email:---**Subject: Urgent: Termination of MSA and SOW Agreement Due to Security Concerns**I am writing to address the recent termination of my MSA and SOW agreement due to security concerns related to identity or location on 12/26.After several attempts, I was unable to log into my Arise portal and received an email regarding the termination of my MSA and SOW due to these concerns. I have completed the identity assessment to confirm my identity and location are true and accurate. My location and identity have always remained consistent while servicing. I believe this termination to be an error. This issue is affecting my ability to service my current SOW, and I am concerned about its impact on my ability to complete enrollment for a client I am signed up for. Additionally, this is causing me to lose out on money and work, which is extremely concerning. I am being redirected in between different departments regarding updates and resolution. I am requesting that my account and current SOW be reinstated immediately. Alternatively, I request compensation for any wage losses that incurs. I would also like clarification on this situation and the next steps to resolve it. Your proactive assistance in addressing these account actions and reinstating my account as soon as possible would be greatly ************** account information is as follows:Merge and Flow Logistics ***** ******** CSP ID: ******* Thank you for your prompt attention to this matter.

  • Initial Complaint

    Date:10/31/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a headache at this point, because tell me why my account was deactivated more than a year ago, had to file a complaint through BBB previously before they got in contact with me( that was even with great difficulty) and requested for additional document.1. A copy of your agents current utility bill (i.e. an electric bill, water bill, residential telephone service bill);2. A copy of the internet provider bill for your agents servicing location; and 3. If your agent has traveled within 180 days of account suspension, copy of proof of travel, departure and return record for your agent, to their state of residence.Number 3 was funny because I have not even left the state I reside in for over 5+ years talk less of ***************** and within those years I started using arise less than 3yrs ago, so not sure where they got the idea that I was working from an unauthorised location. Along with that they requested I do an identity verification again which I had previously done when this issue initially came up. Since I submitted those document to them back in June of this year, they went back to ghost mode again, sent just 1 email a month later (they said not to send multiple emails) to see if there was an update on my issue no response. This company needs to up their communication game because it is terrible.

    Business Response

    Date: 12/23/2024

    Arise has reviewed this case and an email response will be sent directly to ******* *******.

    Customer Answer

    Date: 01/02/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:10/22/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a 1 month training period which was completed and after we had to take live calls to certify for the agero opportunity. They had taken around a week and couple days to tell if we were certified or not. Their policy states once you are logged into the phone, you will be compensated. Unfortunately I had not met the requirements for certification. But prior to that, I had taken a full 8.5 hours of calls which I had not been compensated for. Reached out to their support and no resolution to date.

    Business Response

    Date: 11/21/2024

    This matter has already been resolved. The closed is now closed.

    Customer Answer

    Date: 12/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:10/16/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I enrolled in a program in which I passed the check, took the assessment and paid the fee which is pending. Now Im being advised the class is full. This has been a very misleading process and does not explain you can proceed with all the steps and still not be enrolled. I want a refund for the background check as I used my last funds. I extremely disappointed and discouraged to ever use the platform again.

    Business Response

    Date: 11/21/2024

    Arise has made attempts to communicate with ****** ********* via email and phone since October 22 2024, with no success.

    ****** *********** state of residence and the address information provided to Arise upon registering on the platform do no match. The state of residence is a state in which Arise does not do business, and therefore ****** ********* cannot continue on the platform. We provided multiple opportunities to clarify this discrepancy, but Arise received no response regarding the matter.

    The matter is now closed.

    Customer Answer

    Date: 11/21/2024

     
    Complaint: 22428681

    I am rejecting this response because:
    This is completely incorrect and has nothing to do with the initial issue. My issue is that I paid a $30 background fee for a class that Arise failed to state was full prior to my registration. Therefore, I am entitled to a refund.


    Secondly, I have most certainly addressed and cleared up the discrepancy. I submitted my government-issued ID, lease, and light bill for the address I signed up with. The only way Arise could have obtained another address is if my privacy was violated. In that case, legal action may be necessary. I have never provided any address other than *******************, ***

    Sincerely,

    ****** *********

  • Initial Complaint

    Date:08/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was working for this company they contracted me to other companies. I was working for ******************* and was let go unfairly on May 31st. It is unfair that they charge us for using their plate and under pay us and mistreat us. They told me I could work for other opportunities which has yet to happen.They expect us to work 24 hours a day 7 days a week and take abusive c*** off of their clients which is unfair to us. I have worked for them since November2020 I would like to have all the money back I paid for for the paid for the last 4 years.

    Business Response

    Date: 11/21/2024

    Arise is in communication with ******** ******* and is reviewing this matter.

Arise Virtual Solutions, Inc. is NOT a BBB Accredited Business.

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