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Business Profile

Electronics and Technology

Arise Virtual Solutions, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 103 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Arise Virtual Solutions, *** never paid me for my services during training. They clearly state in their announcements that pay will begin during the nesting (call-taking phase.) Banking information vanished from the profile days before the pay date. Banking information was added back. There is pay for two weeks, four hours a day, five days a week unaccounted for.

    Business Response

    Date: 09/07/2022

    Arise is in receipt of the complaint filed by *****************************, owner and operator of *************************** LLC, a 3rd party vendor authorized to use the Arise Platform.

    We are in communication with ************** and currently working to resolve the issue.

    Customer Answer

    Date: 09/11/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:08/24/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Spoke with several people requested POC so information could be submitted to courts for legal action had to look up the information on my own. Purposely denying people due to a not so reliable background company called first advantage as I have NEVER had a issue passing a background check. You talk to them about it and they dont listen

    Business Response

    Date: 09/07/2022

    Arise has communicated with *********************** and the issue has been resolved. This case is now closed.

  • Initial Complaint

    Date:07/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up to work for a client with Arise Virtual Solutions and have experienced very unprofessional staff, a lot of technical problems and was not paid for any of my work. Two pay periods have passed and I was not paid for either. Ive reached out several times and have not gotten an answer to why my service revenue has not been paid.

    Business Response

    Date: 08/01/2022

    Arise has communicated with ************** and the issue has been resolved.

    This case is now closed.

  • Initial Complaint

    Date:07/05/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up with arise a day ago I have tried to log back into my account after putting in all of my important information to set up my account for business. I cannot get back into my account not on my laptop not on my desktop I have also sent them several emails letting them know that I cannot get into my account I have also since over three reset passwords to my email and then has come through. I would like to cancel this account if this company doesnt get back with me after giving this company all of my important information . Also if this company doesnt have live customer service for affiliated business owners I would like to depart from this company in all . Please and thank you

    Business Response

    Date: 07/19/2022

    Arise has reached out to **************** to confirm resolution of his issue.

    Customer Answer

    Date: 07/23/2022

     
    Complaint: 17525245

    I am rejecting this response because NO ONE has never reached out to me..the only communication I have had three weeks ago was because I had to reregister in order to chat with  Ava and to let your company know that I am still waiting for the reset password link. This was the only way that I can get any kind of response from this company concerning my email password to get back into my account. Therefore I cannot change my name on the account into my companies name which I was trying to do . You cannot get in this account unless you log in which I am unavailable to do because I cannot receive an email from your website that tells you to reset password . I was told by *** to check my junk mail if I did not see the password link.  And still til today ********** I have yet to receive a link or a phone call or email from this company. The respond is inaccurate . 

    Sincerely,

    ***********************

    Business Response

    Date: 07/27/2022

    Arise is in communication with **************** and the issues are being resolved.

  • Initial Complaint

    Date:06/29/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am just wanting my $50.00 refund back I was never notified that I was "dropped" the class, training started June 22nd I was dropped June 13th for I am not sure what reason if my background has not even came through back yet. And when I did call to ask for the refund they did say if I never attended the class I would not be eligible for a refund. which that was not the issue since the company owner did not notify me about until I called two days before the class started to see what was going on. I want Arise or BBB to be aware this company is trying to scam people from their money and use Arise as a big front I still would like to speak to a supervisor regarding the reason I was dropped and why I have to fight for $50.00 that were tooken right away after I typed in my card info.

    Business Response

    Date: 07/01/2022

    Arise has contacted ********************* and this issue is being addressed. The case is not yet closed.

    Customer Answer

    Date: 07/01/2022

     
    Complaint: 17498057

    I am rejecting this response because:

    Now I am just at total loss because I already tried contacting the company and tried asking to speak to a supervisor and was told that I would be refunded and it could take up to 30 days this week would be the 30th day and I have yet to speak to a supervisor / manager to get an explanation to anything, I got a call from a lady today more asking and telling me if I put in a BBB complain. Yes I did put in a complain I told her because the company is not giving me no explanation nor trying to help with my funds. So with today's call I have to wait ANOTHER 30days?!

    Sincerely,

    *********************

    Business Response

    Date: 07/26/2022

    On July 1st, upon responding to this customer complaint, ******************** processed **************** refund request. We have also emailed a copy of the receipt to ************ for her records. As advised in the email, if ************ has not yet received the refund, she must contact her financial institution for assistance.

    If there are any concerns regarding this matter, ************ can contact us directly, at the number provided in the email communication.

     

     

    Customer Answer

    Date: 07/27/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    The response and manner that was in regards to this complaint was resolved very childish and I really do appreciate my refund I will not recommend this company to anyone.
    Sincerely,

    *********************

  • Initial Complaint

    Date:06/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went through training this month and came across an issue where I couldn't use the system even though I could log in with my credentials. It was explained to me it was a coding issue and that was 3 weeks ago. Since then my issue isn't fixed and no one is replying to my emails about it. Since I had to pay to enter training and because I never received the service I paid for while being ignored I'm turning to the BBB for help.

    Business Response

    Date: 07/01/2022

    Arise is in receipt of the complaint filed by *********************** and we are addressing the issue. 

  • Initial Complaint

    Date:06/09/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a class for certification for an employment opportunity. I spent $99 and over a month in the course. I have been restricted from the platform because of something between Arise and the company I signed up with to take the class. I paid the $99 directly to Arise and have completed all coursework timely and had a 100% attendance record until they locked me out. I would like to be able to complete the course I paid for. I am unable to contact anyone at Arise with the exception of tech support. They told me to use the online assistance chat room that can only be accessed by logging into the portal that they have locked me out of. Please help!

    Business Response

    Date: 06/22/2022

    This issue has been resolved.

    Customer Answer

    Date: 06/23/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:06/07/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Arise arbitrarily makes rules but offers no valid reasons for why those rules are in place. When registering an account with them one has the option to set up as a sole proprietor and work for themself or as an agent and work for an IBO. If a person is registered as a sole proprietor but later wants to become an agent that is fine but if an person is registered as an agent and wants to become a sole proprietor, they cannot. When asked if deleting an account will make any difference the answer is no because the account is not actually deleted, it is just put on hiatus, essentially. A deleted account should have all traces of personal information removed but Arise holds onto that information, including SSNs, thus preventing the person from coming back later down the road and re-registering as a sole proprietor. The only recourse they offer is to register a LLC with them. This is not fair because it takes a lot of money to register a LLC and one only needs a LLC if they intend to hire employees. I want a valid and logical reason for why a sole proprietor can become an agent but Arise chooses to pigeonhole agents as agents. I was already told "it is company policy" but when pressed I was informed that "we were not told why."

    Business Response

    Date: 06/24/2022

    Arise is in receipt of this complaint and in communication with ********************. The issue is being addressed.

    Customer Answer

    Date: 06/27/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Arise Virtual Solutions, Inc. is NOT a BBB Accredited Business.

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